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Metro by T-Mobile
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4.5 5190 Reviews

Metro by T-Mobile Complaints Summary

98 Resolved
720 Unresolved
Our verdict: With Metro by T-Mobile's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Metro by T-Mobile reviews & complaints 819

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6:42 pm EDT

Metro by T-Mobile no incoming calls

I recently bought 2 smart phones (optimus and ascend). After a few days people starting telling me that whenever they tried to call either phone... it would redirect them straight to voice mail. After testing the issue myself, it seems that whenever the phones and/or applications are utilizing any data, calls get automatically redirected to voice mail. When I took it to a technician at the corporate store, he tested the phones and got the same results. He said that he believes it is because metropcs uses the same wave for data and phone calls unlike some other carriers so when I'm browsing the web... I will not get phone calls nor any notifications of missed calls. Again... this is on both brand new phones so its not a phone issue and the store tech verified the problem. I had a ticket with technical support and they were unable to find the issue. I don't think a company should sell smart phones if your not actually able to provide the service for them. The customer service/technical staff was friendly but apparently are unable to help. Its pointless to have a smart phone if I cant use data without worrying that my calls won't come in.

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5:50 pm EDT
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Metro by T-Mobile huawei android rebates

Well, its been well over two months and I haven't seen one rebate come my way. I spent over $180.00 for a metro huawei android. Please don't get me wrong, its a very nice phone, and does what its supposed to do; whistles, blows and vibrates.. ;) but, this is where the business practices of a large corporation get greedy. They start to take advantage of people and assume we are not knowledgeable in rebates & promotions. Sad, sad, sad.
I resubmitted all documentation they stated I needed including meid/hex; upc and even the color of the darn phone. But, as per customer support they haven't received it. When I finally got a hold of a "chat", personnel they decided to track it for me, yet they only wanted to give me a less rebate than what was specified. I personally think that was to pacify me. It didn't work. The chat person told me to "fax" over the information. I personally do not have a fax machine. So I asked will I get reimbursed for my time & trouble once again, they in turn just gave me address an el paso instead. — p. O. Box 540156 — el paso, texas [protected]. Fax number; [protected].
Well, this is my third time in resubmitting, faxing, snail mail & going postal with all my documents. I will no longer fall for any rebates of any kind, due to the history of trying to get what is owed, which is in essence my hard earned money that I spent.

Good luck in you are in rebate hell..

God bless
Mssandy

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Tanya marie
Tanya marie
Whittier, US
Feb 06, 2012 2:07 am EST

I too never received my 30$ rebate! Its been frustrating these past couple of days with no solution. Its seems as if there all in on it. They sent me a rebate card with 0 balance. And they say I used it! And now I have to wait an 30days? Also said if I'm filing a complaint then I would have to get it notarized . I'm very frustrated, bad customer service.

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8:39 pm EDT

Metro by T-Mobile I will never be a customer

My phone wasn't working and they didn't care did nothing to fix it, nothing to get me a new phone. All they wanted is my money- for me to buy a new phone .
Is there any Justice in this world?
The manager in the store was so so mean!
Worst service, I have ever had!
Also- they have gotten really expensive!

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speedymike
, US
Jan 30, 2009 7:19 pm EST

Cheap cost and cheap very poor service.. tell why it is than when I send a text message I have to resend it 18 times to get it to go through.. even though I have full reception with 5 bars? I am very close to being done with metro pcs for the aggravation they are causing me..

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lg l70
Weatherford, US
Sep 07, 2014 1:56 am EDT

You guys don't know what ya'll are talking about! Iv been with metro pcs for almost 4 years. I love there sms and mms. Its send right away even when my phone has one bar. metro pcs is better than AT&T.
Im running on lg l70

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stu2
, US
Jan 22, 2014 2:21 pm EST

texting issues --messages sent before I submit---nonsense

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Henador
Buffalo, US
May 05, 2013 9:29 pm EDT

Love bear, the merger between Metro PCS and Tyranosauraus Mobile is going to bring TM up to Metro PCS standards, but it's going to suck big time for Metro PCS and its customer service trying to bring TM up to speed. It'll be like Kim Kardashian trying to lose weight after she blimps out to 400 lbs during her pregnancy. I doubt if she ever gets back to 250 lbs. That's okay, though, cause there are guys and gals out there who like huge women with gigantic elephant feet. You put $600 shoes on them, and they look just fine to many guys.

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Henador
Buffalo, US
May 05, 2013 9:21 pm EDT

You guys are full of ###. M Metro PCS service and LG Motion phone are ###ing kick ###. I can send and receive SMS and MMS messages with one to five bars, no problem. You guys need to go to a training class to learn how to use your ###ing phones. While you're there, maybe you can also formulate a plan to throw out your trash when you get home. The roaches are getting pretty bad there.

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Love bear
Modesto, US
Nov 10, 2012 1:16 am EST
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Keaira, I have tmobile and just received a notice that of the first part of January of 2013. Tmobile and metro pcs will merge their service together, making on large company. I see this as a large problem, tmobile will have the some issues as metro.

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xxellie24
Los Angeles, US
Sep 06, 2011 11:29 pm EDT

lg OPTIMUS m i meant, ###ing auto-spell check on my phone

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xxellie24
Los Angeles, US
Sep 06, 2011 11:26 pm EDT

this is just plain ridiculous, I have a lg optimistic android phone using ###ing 2.2 froyo, wifi and has 5 bars and everytime I send a text I have to try like 25-30 times to get it through and I am in wiring hotspots and using wifi and the ###ing phone is also 5 bars!. this company is redundant and the service is terrible. Metro pcs even has worse customer service than at&t ### network. I am so going back to.T-Mobile or either sprint and the other person was right you get what you ###ing pay for and that ### applies accurately.

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GLORIA69
Clearwater, US
Jul 19, 2011 7:56 pm EDT

having issue i bought a new phone and sold the old cel phone buddy of mine and then he went to a metro psc store to connect and now every time he text on my old cel send forward to me or my contact weird... and the other some body want text me send it to my old cel WTF is deal ?

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John (rusty)
Hialeah, US
Jun 22, 2011 8:44 pm EDT

Bottom line ...you get what you pay for. With Metro POS this literally applies.

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3:27 pm EDT

Metro by T-Mobile bad customer service

I recently purchased a Blackberry Curve 8530 from an Authorized Dealer on Whalley Ave, New Haven CT. Since I purchased this phone 2 weeks ago it has not worked completely considering the amount I have paid for it. I have no use of anything related to Blackberry. No Blackberry apps, downloads or anything. This is the sole purpose of making the switch from my current provider was for the blackberry usage. I have been to several locations dealing with different levels of manangement, and considering I am a manager of my own company, I was shockingly suprised to have such a lack of response. I even spent 3 hours with an account manager from Metro PCS Nick Defeo who assured me he would take care of the problem, or I would receive a response from him with 24 hours. Three days later still nothing, and he fails to pick up his phone... BIG SUPRISE! Their company policy is after 60 minutes of usage on the phone it is non refundable, keep in mind that calling their customer service is considered part of their "60 minute plan"! So in the long and short of this I am currently stuck with a $300.00 blackberry phone that doesnt work and is non refundable.. GREAT CUSTOMER SERVICE METRO PCS! I would love if someone from METRO PCS would have any ounce of consideration to address this matter.

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11:19 pm EDT
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Metro by T-Mobile defective phone

About three weeks ago, somehow, my phone dock became damaged and my charger didn't work on it. I turned it off. Today, I went to the corporate store to see what my options are on getting my phone fixed. I was told by a friend that I had a one-year warranty on my phone in case anything happened to it. I got there and the guy I talked to was very friendly, very descriptive, and I gave him thanks for describing my situation. I am down-right annoyed at MetroPCS. I learned that I had purchased a defective phone (about three months ago) and now I have to pay $10 just to get the new one, and another $39 just to get some memory card that's required for media since the phone itself can only store a couple of megabites. I can pay the money but really the inconvenience they are causing me is really just unprofessional.

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6:50 pm EDT
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Metro by T-Mobile hidden info that isn't told

My phone was disconnected for non payment on April 26th (broke my leg, and didn't have money). I reconnected it on May 6th. Today I received a advanced notice stating that I needed to pay May 26th. I called the company and asked why if I paid for a full month on the 26th. The rep asked to verify my info by asking for an 8 digit pin that I never made or received during orginial purchase (over a year ago). He then asked for a security question, again that I never answered in the past. Eventually he told me that no matter what day I chose to make payment, the original day of connection would still be charged. So I lost 10 days for nothing. So basically if your regular cycle to pay is the 5th of each month and your phone is disconnected for on the 5th of the previous month for non payment, if you choose to make payment on the 4th to reconnect your phone, you will still have to pay on the 5th again. If you are disconnected, the payment that you make to reconnect it for a month only reconnects for the following cycle no matter if it's only a day. Picture that. Time to move on to a different carrier.

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lilmomma218
Jacksonville, US
Feb 16, 2012 12:03 am EST

All you have to do to resolve this issue is pay a $5 fee and request a bill cycle reset. This option is only available if your service has been off for atleast 7 days.

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9:08 pm EDT
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Metro by T-Mobile no refund for hardware issues either

I think I have just about every complaint story with Metro PCS beaten. A new Samsung Galaxy Indulge tempted me so I gave in and bought the amazingly overpriced phone for a remarkable $347.00 after tax. Cool I can deal, its an awesome phone right? No freaking way. I return home after purchase and let the battery die completely, cause that's what you do right? right. So then I hook the phone up to my computer, and nothing happens. Need drivers? Insert disc? WTF? what disk? ok. don't have one. Go online and find the driver. Driver not found. WTF? ok. I'll find it myself. Google driver for samsung galaxy indulge. Go to website with drivers everywhere, but none for my phone. So I'll get any old samsung driver it should work. Download Complete. Hook phone up: Please insert disc. There is no disc.
So I go back to metro and being the nice guy I am, I accept the retailers opinion that my phone needs to be updated. Are you serious. I just upgraded. Now I need to update? WTF was the point of upgrading? Could I have just updated the phone I bought from them the month before? Whatever. Go home and update to Android 2.2. That the awesome new galaxy was installed with yet. Crap. But I'll deal.
Update.
Connect.
Please insert disc. Driver not found. WTF? What disc.
So I go back to the store. And tell them I guess I need a disc.
Their response. What disc? Hey that's what I said too. What disc?
So I calmly explain the problem. The very uneducated individual behind the counter tries telling me I need to go into device manager within the control panel and go do this and that and look for Samsung and whatnot. Yeah I did that last night after I left the store and it didn't work.
Then...the end all be all of completely ignorant comments came out this individuals mouth. "Maybe you need to get Windows 7." I think my jaw dropped a little, and some IQ went out of the room right then, because the expression on his face told me he was serious. really? You want me to go purchase an entirely new OPERATING SYSTEM, TO BE ABLE TO HOOK MY PHONE UP VIA USB? Sir do you have any experience, training, common sense? Anything that qualifies you to be behind a counter selling people phones? With that comment..obviously not. Time for a refund my man. The phone is a ringing paper weight.
Ok lets get that started for you. So your phone doesn't connect to your computer (hardware issues), its been less than seven days and you have 55 minutes of lifetime talk time, and hey, you didn't drop the phone once in five days. Excellent, NOT!
Turns out that when they sell you a phone and give you that lame ### warrantly speech, it's only for new customers, or new phone numbers. But I'm smarter than them. I'm gonna jail break this phone, wireless tether it, root it, and completely do everything that metro blocked on this phone. Thanks for my badass new mini-computer [censored]es.

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10:16 pm EDT
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Metro by T-Mobile cell phone

April 18th 2011 purchased a Samsung Freeform phone particularly for email purposes and made that clear to the merchant( ID#7100837) who advised that if I go with their $50.00 per month plan I would have unlimited web and email access. After trying to get the phone to work for me numerous times from the email perspective I returned to the store to find out what was wrong. I am trying to log on to or respond to job offers where you simply hit submit and go forward from there. The merchant, this time the store owner suggested that it was because I did not have smart phone or blackberry. Up grading was not a store option. I mensioned my inability to log on to yahoo from their site. The previous merchant had set it up for me and I had entered my own password which was not being recognized. He quickly showed me how to do it and moved on to the next customer. At home that evening I tried again and was not able.
I went back to the store, tried to return the phone. The original merchant admitted the phone did not suffice my needs. It can only be used with a Metro pcs account. He tried to see if I could return it but I was not able, I had three incoming calls since purchase equaling 2hours, 29 minutes. Corporate policy requires a phone only have 1 hour of usage. He then tried to show me how to log in from the yahoo site and asked if he could try his account. It worked, and he did not understand why mine didn't.
Later at home my phone froze on the facebook log in site. I had not logged in and could not get off the page. I finaly turned the phone off. When I turned it on an hour or so later I had a message saying. "Zamir ..." accepts you as a friend on facebook. I know no such person. Next I had 62 spams, far more then if I had not checked in for weeks. Then I saw my Time Warner account. I do not have a time warner account.
I was now receiving email for store merchant [protected]. Had he not signed off?
I called Metro PCS and talked to a rep for over thirty minutes. She "had never heard of such a problem, " kept putting me on hold to talk to her supervisor. I was advised to try to return the phone. I said I had already tried, and if their calls were indeed recorded for quality assurance I wanted it recorded that this was the problem and that this was what I was advised to do. I asked to speak with a supervisor and after holding for a ridiculous amount of time, terminated the call.
I returned to the store, used the merchants name "Ameen..." and asked him if he wondered how I knew it. His answer was, " I told you." I then mensioned something he would not have told a stranger, told him the info coming up on my phone and demanded a refund. He said to give him the phone. I refused and said we will stand here together while all information is errased. He called his boss, spoke a language I am not fluent in and used English to said only, "she is out of her head." While speaking to his boss he was utalizing the store computer to log off and undo what he could. He was condesending and rude. A different persona then when I purchased the phone. I wrote down some information which was on my phone and I would not be privy to under normal circumstances. I have proof this occured.
I spent $148.15 for a phone that I can not return, can not be used with other networks and does not suffice my needs. I want my money back.
I needed the phone to seek employment, do not have internet at home, and only have access when I library or community center is open. Many of my job offers come after regular hours and are posts to work the next day.
I tried to write this complaint from my phone and could not register to do so from it.
I told the merchant he had created a problem and there would be media attention. This is one of my forms of doing so.
Never do business with Metro PCS especialy at 8th ave near the garden!
Thank you for any comments and help.

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4:46 am EDT
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Metro by T-Mobile devolucion lg ms690 optimusm

Como es posible qe la tienda no quiera cambiarme el equipo, este cell lo compre ayer 05/04/2011.
Las llamadas no salen bien, su volume muy bajo, se corta frecuentemente cuando estoy hablando. ademas qe la bateria no dura lo suficiente.
Creo estoy en mi derecho de pedir otro, sino me cambien por otro equipo podria pagar la diferencia de dinero si hubiera.
Lamentablemente el manager no me dio ninguna solucion, me dijo no se puede cambiar el equipo.
Tengo 2 lineas con Metro, parece qe la Cia no esta administrando bien su negocio.

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12:06 am EDT
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Metro by T-Mobile stealing money

Please do not add money to your account for songs, they will rip you off and make up all kind of excuses and will never credit your account! They stole all of my $20.00 dollars and still I don't have a song. Of course customer service is zero help, being they don't understand english once you finally get a chance to speak to anyone.

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thalia elderidge
New Orleans, US
Oct 15, 2014 12:54 pm EDT
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I am a brand new customer and they stole $1O8.41 from me. The lady from the store in metarie, la must have been new and put my refer-a-friend who may i add, wasnt even at the store with me, as the account holder. She charged my card and deactivated my account the next day while i was driving out of state. My friend was confused because they were sending him messages about my bill like we were married or something. . . That was the second of october and now its almost the middle of the month and i hve no service eventhough ive explained the situation to 4 different company employees...they told me $43 was already refunded and a $52 amount might not be able to be refunded over the phone...lies!Alll lies...the other person was right when they mentioned metro tries to act like they dont understand english

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lwilson99
Newark, US
Jun 03, 2014 10:39 pm EDT

I changed my provider and had Metro funds. Now they tell me that when you close your account the funds are non-refundable. Nice!

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ihatemetropcs
Atlanta, US
Apr 20, 2012 12:09 am EDT
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I have $74 on my metro connect account for my old metro PCS phone. They turned my phone off and told me that They can't use my $74 from my metro connect account to pay my bill and they can't refund my money. How can I use the metro connect money if I dont have a phone to use it on. MetroPCS STOLE MY MONEY !

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5:36 am EDT
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Metro by T-Mobile horrible coustomer service!

I recently called to activate a phone. The first women I spoke to had an attitude from the start and her english was horrible, she talked so fast I could barely understand her, she asked for my information, I gave it to her, she asked me to read off the numbers on the back of the phone I was activating, I asked which numbers, she then said the 18 numbers, I told her there are 3 different 18 digit numbers which one do you need and again she said the 18 digits. So I hung up. I call back a few minutes later, and I got a man, his english wasnt the greatest but at least I could understand him. Give him name, account name, number and the such. I tell him I need to activate a phone on my line. He then tells me to hold on. While on wait he tells me to hold. Im holding and holding, after 10 minutes he hangs up on me. How do you expect to keep customers with such horrible customer service!? This makes me want to switch phone companies right now! I will be going to another carrier when I get the money. This is not right.

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karen pennington
Sarasota, US
Dec 17, 2011 6:57 pm EST
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12-18-11 My cell would not charge...The following day I went to 301 and 12th and the lady at booth 8...Was a hispanic rude lady!I explained tat the phone was only three months old. She looked ill as she walked in at noon...She said the cell plug was dirty...All my friends like me could not even see dirt even with a magnifying glass! I KNOW IT WAS A BAD BATTERY AND SHE WOULD NOT EVEN CHECK IT! This took place in Sarasota fl!I went on 12th st and the young lady saw no damage and told me to o to the main store on 301 and 12th! I have been with metro since 2006. I told her how ill my mother in TN was but she did not care! She came in looking hung over! She would not even give me a print out of my cell numbers..She did not care that she lost a customer!The manager came out and said at a glance...yep it is caroated!As if she were on a taping of our conversation...No way you could see that from over someones shoulder!Crooks!

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11:13 pm EDT
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Metro by T-Mobile be aware of metro pcs stores return policy!

Be aware of metro pcs stores return policy!
They will make it impossible for you to renturn anything! And then try to tie you up to their horrible service.
On march 30, 2011 shortly before the store time to close, at 7.58 pm, I purchased a new phone, its accessories, pre-paid a month of usage and switched my phone line from att to metropcs.
Soon after I arrived home and tested the phone I realized that I made a mistake. As the store was already closed I had to wait till it would open on the next day.in the morning of march 31, 2011, I went back to the store where I purchased the phone and explained to the same customer service person that sold me the phone that I am a realtor and my phone is my main tool of work. The phone that I purchased did not fit my necessities and I was also having problems with the service, not receiving text messages from clients and getting my phone calls dropped. She said that the service would soon improve and that I should keep the phone for a while and that I would eventually get used to it.
I asked her to then exchange the phone for a blackberry, which was what I originally had with att and was ideal for my business. She refused to exchange the phones and said that she could not take a refund either and showed me her return policy, which was not disclosed to me before or during the purchase. On it says that you may return the phone within 7 days of original activation date and must contain less than 60 minutes of airtime usage on call timer. She said my phone had 60 minutes and 15 seconds of airtime.
Unfortunately I didn't know about their return policy prior to the purchase. If I did, I would have never tried a new phone and service provider for my business knowing that I would be stuck to it. I asked to speak with a manager and she declined to give me his/her name or contact information. I called the 1888 8metro8 number from the store hoping for a solution. They told me to go to their store corporate. The closest one was 40 minutes away in lake worth.
Immediately after speaking with the customer service person I turned off my phone (Afraid to add any more seconds of airtime and be denied a refund/return and with that lost several business calls).in fact, I was already missing business calls and texts even before knowing that I could not use the phone.
At the lake worth corporate store, after 1 hour in line waiting and without using the phone, the service person told me that they could not help me as I had purchased the phone from another store and that if I had purchased it from them, they would be glad to give me a refund.
I then drove home to look for the owners of record of the store to try to locate them and speak with them. All numbers that I tried were either disconnected or did not work. I found their corporate history and another store they owned also in delray. Called the store asking for the manager several times and he never returned my call. I drove to the store, and they said the manager was not there and that they could not help me and that I would not be able to return the phone.
After all the driving around, frustration and lost businesses and working hours, I decided that I could no longer keep the phone off, as I had to answer my business calls. I kept trying to reach the store manager for another day without success and finally gave up. I went back to an att store and changed my phone line back to them. Att service is more than double the price, but works and I deeply regret having tried to switch.
I then put all the metro pcs merchandise back in its original boxes and priority mailed it to the store, attention to the owner of record, with insurance and signature delivery, along with copies of the receipt and with a note asking them to immediately refund the full amount of the purchase on my debit card used with the original purchase. Days after I received the signature receipt in the mail dated as received on april 04, 2011.
As they accepted the phone back, I hoped to receive my refund. I waited for days for it to post, but realized that even though they accepted the phone in the mail, they never refunded my money nor contacted me to have the issue resolved. They simply took the phone back and kept my money.
On april 08, 2011 I went to my bank and filed a dispute.
However, my bank said that the merchant declined to credit my money back and that I would have to resolve the issue directly with the merchant or file a law suit. To file a law suit it is going to cost me at least another $ 190.00 plus all the time and aggravation.

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6:18 am EDT
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Metro by T-Mobile almost$2000 lost & fees

Open account with Metro PCS and the very next day no service for the whole day, my wife in the hospital, me away 50 miles from home, couldn't run my business on that day, my costumers mad, law suite, lost thousands of dollars becase of them. I paid all the fees, but they did a mestake by computer. Talk with supervisor, she addmite the mistake, but nothing was done. I asked for the next step up supervisor, call her 3 times, left message, no response. Somebody need to pay for my lost and I'm ready to hire a lowyer. Just a night mare! Very bad experience!

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John Ferro III
Winter Springs, US
Sep 30, 2011 4:01 pm EDT

Wow Peter...Metro's customer service has always left something to be desired but if you speak the way you type and spell then I think my sympathy goes toward Metro. Good luck with that law suite (sp. lol). Bet that works out for ya. LMFAO

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6:10 pm EDT
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Metro by T-Mobile no service anywhere

So about three months ago I switched out of Verizon Wireless because I just couldn't afford it at the moment. After looking around for a bunch of choices, and having one of their stores oh so close to my house, I decided to go with MetroPCS. Their services are $50 a month without a contract and they have decent phones. I found one phone that caught my eye - the Huawei Ascend, an Android smartphone capable of amazingness.

I went back to my house and set everything up. I then started looking around for apps to use and I browsed the internet. Sometimes I would be able to load up a page in 5 minutes, sometimes it wouldn't ever load because I had either 1 bar or zero bars. I was confused because they said they covered a lot of locations with good service. I guess mine wasn't one of them.

The next day, I went onto their website (from my PC) and checked the areas where they had the best coverage. To my amazement, it was right on top of my city, my house, where they had the BEST coverage around. Yet I am stuck with 0-2 bars. WTF. I bought a smartphone from them yet I am unable to utilize it's best features because of no internet connection. Thank you MetroPCS.

It's a good thing I finally got my WiFi to work, otherwise I would have returned this phone and gotten something crappier. With a phone like this, you need decent speeds.

4 bars of 3G on MetroPCS is equivalent to 2 bars of 3G on Verizon's service. MetroPCS sucks.

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Update by YouThere
Mar 24, 2011 6:12 pm EDT

Also, this is just my experience with the coverage. During my registration, the person who was creating my account messed up and we were billed twice for some plan I didn't even choose. I had to go back to fix everything up.

Thankfully, there was some other girl there, someone with a brain.

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Metro by T-Mobile almost no call range, dropped calls

I can receive no calls at all while inside my home using a metro pcs phone and plan. I have unlimited everything, which is absurd because the phone only works outside, and even then it drops at least once during a long call if not more. When I was out of state I had no coverage for eleven days. How this company manages to stay in business is quite simple: they prey on the needs of the low-income or poor credit customers who can't get a real phone without a deposit. It is horrifying.

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Troy Monday
, US
May 24, 2021 9:53 am EDT

All four phones on my plan drop calls constantly. We have to stop and restart our phones to get them to make or receive calls. 2-3 times a day. Tried in store and over the phone to resolve without any luck. (Alabama)

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bosespeaker
Oakland, US
May 08, 2014 8:21 pm EDT

i pay my bill 2 weeks every month before it's due this is the service i get after 8 years

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bosespeaker
Oakland, US
May 08, 2014 8:20 pm EDT

i have a galaxy 3 phone for the last couple days my phone keep dropping calla after about a minute not just mine 3 or 4 neighbor phones doing same thing called metro they refreshed my phone didn't help went to metro store in san leandro they worked on phone for about 20 minutes get home same thing if mine and neighbors doing same thing it's not the phones don't pay bill they be ready to turn you off they need to check towers

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VegasJack
, US
Jun 16, 2011 2:10 am EDT
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I've had three of metro's phones in the last year all because they claimed it was my phone, not the service/cell towers. All three phones were ones which Metro claimed would solve my problem. It didn't. Ask for the corporate phone number, was told we don't give that out, call this number xxx-xxx-xxxx which is nothing but an automated answering service. One customer service rep even gave me a number to call which turned out to be a zip code with a few extra numbers... called back, got a "are you sure you dialed the right number... after a few choice words... manager gets on the line and tell me the number I was given is their locations zip code... no sorry... nothing.

Junk phone company with customer service reps who don't well enough English to place an order at a McDonald's drive through

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donniejl
, US
May 02, 2011 10:30 pm EDT

Up until sometime in early March my Metro PCS service was excellent, however as soon as they went Nationwide and 4G, many of my calls are dropped in my home and outside. My guess since they are not a large company, they are using another cell provider's network possibly Sprint. If they do not make corrections soon I will have to switch carriers.

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Wanderess
Lancaster, US
Apr 06, 2011 5:42 am EDT

I would suggest trying a different phone. Sometimes it isn't the company's fault for calling issues it's the manufacturer of the phone. I had a problem with Straight Talk where either I wasn't receiving calls or if I did they'd often get dropped. Even had it so that I'd lose signal when calling someone before the call even went through and rang. I got a different model phone and haven't had problems since.

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Metro by T-Mobile service

We bought 3 phones on the family plan and they first overcharged us. I went to the kiosk to have that corrected where we purchased the phones, then none of the phones get service anywhere near where we live. I tried to register and they asked for my 8 digit password, I did not have one, I was never asked this when we bought the phones, nor was I asked the security question of what was the name of my first pet. Could not get any assistance and had to take a half day off work to drive to a corporate store where they said the guy that programmed the phone did it wrong and was not properly trained. WTF?! This guy re-programmed my phone and said I would need to bring in the other two, I said that is not at all convenient. To top it off, the only guy in the store that knows what he's doing, or seems to, is an arrogant piece of crap, who acts like it is so bothersome that I present these problems. I get home and my phone still does not get service. I have been calling customer service and get a different answer every time. Seems nobody is properly trained and this is nothing but a giant scam. Even when I was first trying to pay my bill, the guy at the kiosk says it's easier to pay online, then you don't have the $3 service charge. Well, I couldn't pay online because I didn't have the 8 digit password. So I have to go pay at the kiosk where he then tells me it's easier to pay in person - now what is easy about that?! Now I am going to try to get this cancelled altogether and get my money back for 3 useless phones. Hate these guys!

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dghinsocal
Redondo Beach, US
Apr 05, 2011 12:22 am EDT

I PURCHASED MY PHONES IN SOUTHERN CALIFORNIA AND TRAVELED ABOUT 55 MILES FOR A VACATION IN BIG BEAR LAKE. NOW I CANT SEND OR RECEIVE PHONE CALLS. I CONTACTED METRO PCS VIA COMPUTER, THEY TOLD ME TO CALL CUSTOMER SERVICE. I CALLED IN SPOKE TO SOME GUY (MOST LIKELY IN A DIFFERENT COUNTRY), HE TOLD ME THAT I SHOULD OF PURCHASED A METRO PCS CALLING CARD PRIOR TO TAKING MY VACATION! THEIR SERVICE SUCKS! SOMETIMES I CANT EVER DIAL OUT WHILE IN MY OWN HOME! WE RECEIVE A RECORDING FROM VERIZON TO CONTACT OUR CARRIER! MAYBE VERIZON DOES "RULE THE AIR!"

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purplehaze916
San Jose, US
Feb 21, 2012 3:35 am EST

Customer service is in India and is very bad. My phone has been out of service with dropped calls all day. "DEMAS" says "did you forget to pay your bill"? After 45 minutes of his non sense he says the supervisor is busy but he cannot see my account. I told him i got a bill for 14 cents, knew it was wrong and paid the full amount. I told him the problem is with their tower and when will it be fixed. He then asked me if I am in a basement. IDIOT I wanted to speak to the supervisor but he said the supervisor is busy.After 30 minutes he asks me again if i tried calling 611.I already told him that at the beginning of the call. He said I have to go into a store because my phone is broken. Then he says he must research and leaves for 15 minutes. Comes back and says he is going to get the supervisor. Supervisor wants me to tell the whole story again. Now it is going on 45 minutes with this idiot. I tell the supervisor to read the chat. The supervisor says to turn off the phone then turn it back on. Now it works! What kind of idiots are they hiring in INDIA?

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david beaver
east point, US
Sep 26, 2011 6:36 am EDT

Metro Pcs service is not that great for business calls in general. Maybe good for teenager use. Went back to T-Mobile.

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Metro by T-Mobile can't pay bill - won't take debit card

For the 3rd month in a row, since getting a new bank and new credit card, Bill Matrix cannot accept my payment. They would have me believe it's the card. I use the card for online and in person purchases everything from departments stores to merchandise companies all the way in China and no one but Bill Matrix has trouble accepting my card. When I check with my credit union that holds the card they say Bill Matrix has not attempted one single transaction. The card is a VISA debit card. Should work just like a credit card and does everyplace else. Spent over an hour tracking down a live person to talk with at Metro PCS, then Bill Matrix. They all would have me believe it's something with the way it's being entered or the card itself. Again, no problems with ANY other purchases and have done dozens the same day even. They leave me no choice now but to either set up Auto Pay, which deducts the charges more than 5 days before they are due or go into a Metro PCS store and pay an additional $3 convenience fee. Not acceptable when Bill Matrix Express pay was free, easy and convenient. If you ask me, they don't want to do anything for free so they want to force debit card payers into the "pay early" option or "$3 convenience fee" option. Bill Matrix staff couldn't even take down my credit card information and try it from their end. Because of course by then my account was locked for too many attempts to pay my bill. Process as a debit doesn't work (they probably simply don't take debit and no one will say it) so I click the option to process as a credit instead (the card does both everyplace except Bill Matrix Express Pay). Then one more time and you're locked out for 24 hrs. So, it's back to the inconvenient store to pay my bill in the most inconvenient way, oh and don't forget I will be charged the extra $3 convenience fee for the privilege of being inconvenienced in this way. Each month (3 now) I try to use Express Pay online as I did for over a year with my old bank account and old credit card. Each moth I end up frustrated and going in to the store again to pay. This is ###! When it's time for a new phone, it's time to say goodbye Metro PCS.

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Unhappy MetroPCS Customer
, US
Nov 04, 2018 12:10 pm EST

I'm having the same problem and I'm NOT HAPPY! I don't have time to go to their store and wait around for 45 minutes for the staff to take my payment and THEN I REFUSE TO PAY $3 FOR THIS PROBLEM! It's outrageous that they claim it's NOT THEIR PROBLEM! It is their problem and if I have to go to the store to pay my bill, I'm going to make my dissatisfaction loud and clear.

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Nancy Hawn
, US
Oct 25, 2018 7:37 am EDT

Wow, my bill was due before today, never got a reminder so I had them text me. Tried to pay several times yesterday - would not accept the credit card I've used for several years now! Kept giving error wrong name on card, I can clearly see it's what's on my card and same every month since I had Metro PCS. Today I tried again to pay, they have suspended my account. Tried to call, automated message says cannot accept my payment. Hung up, tried again, now said I owe past due amount of $2.00! Stores don't open for a few hours, but if you pay in store there is a service fee. With all the trouble I've had over the past few years with losing calls, lost connection, etc. I am sure it is time to move on to a more competent cell phone provider. I am very unhappy with the service and how long term customer is treated. The people in the store are not real supportive either.

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Muilisx
, US
Oct 10, 2018 2:30 pm EDT

Had an issue like this today.

Service got suspended so went into the app to make the payment with my Amex Bluebird card and the system said my payment could not be processed at this time.

I log into my BB account, and $50 is pending for MetroPCS. Hours later still no service. I call BB and they said the transaction was approved and gave me the authorization number.

I decide to call Metro but no matter how many times I called and pressed 0 for a rep, the system told me it can't connect me right now. Turns out when your account is suspended and even if you call from a landline using your number for which the account is suspended, it won't transfer you. I had to enter my mom's number to get thru.

Anyway, it took hours to finally figure that out. I spoke to a rep and the first one saw no payment processing even though my BB account showed it pending. The 2nd rep told me the payment failed which also means was declined.

So I call back BB and they told me the funds will be released in 7 calender days...like wtf. First off, a declined charge doesn't hold funds. It's just declined. 2nd of all, why was it even declined when funds were available. Now I'm forced to wait 7 days to get this money back available to me.

Now I'm forced to use other funds to pay this bill when that money was put aside for this bill. Metro doesn't seem to care at all that their system messed up and screwed me over. I refuse to pay a $2 or $3 fee. That's ridiculous.

This really screwed me up. Get it together Metro.

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romich
, US
Aug 15, 2018 10:27 pm EDT

2nd month in a row metropcs won't accept my debit card online payment. Im usinhvthe same card ive ysed for over a year..I'm leaving them TOMORROW... I'm sick of being FORCED to pay manually and get charged $3 for the extra work... F them..

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Bencomo Crystal
, US
Jul 24, 2018 2:45 am EDT

Wow and having the exact same problem for the last year. I have spoke with customer service almost every month in regards to this issue every month they say the same thing that they're filing a claim and somebody will contact me and I will get a credit the next month same issue. I'm so over this [censored].

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jimbonobo
, US
May 20, 2018 4:19 am EDT
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5/20/18. mismo crap with metro and mastercard. will keep getting 48 hour extensions until i can't then goodbye metro pcs, you piece of s**t.

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Genora Townsend
, US
Apr 19, 2018 2:22 pm EDT

This problem still happens..they requested my card info to fix prob i was unconformable. .the women kept saying i promise i will not steal your money. To the store i go.

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BdnWolf
, US
Mar 04, 2018 4:02 pm EST

I am currently experiencing the same issue, it took my card before, but now I just got a 24 hour lockout. Driving to the store is a hastle, I'll take the L this time, but they need to get their sh#! together.

Overall I'd probably still keep them bc their data so cheap lmao

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T J 13
, US
Aug 31, 2017 12:55 am EDT

I too have this issue. I have been paying for years online with no issues and all of a sudden I can no longer pay, says my card number is invalid. Talked to customer service and was told my credit card must be black listed for payment not going through. I don't have auto pay, I pay every month via the web with my check card so it goes through right then, so that is a lie. Was told that it would take three days to get off the list and be able to pay online. Three days later still could not pay, had to go into store. Was able to pay online last month, but this month the same error message. This is ridiculous that Metro has allowed this to go on this long and not take customer service serious enough to leave the company they are working with to process payments. This is my second time having this issue, I'd rather pay more money if I am going to get better customer service. Bye bye Metro.

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bets314
, US
Aug 05, 2017 9:07 am EDT

This same thing has been happening to me for 8 months now. I have to call Metro every month and speak to a manager. They tried telling me it's my card and I knew it wasn't and told them it wasn't. They create a ticket and in 3 days I can suddenly pay my bill online. But next month it happens again and I have to waste my time with the same process. I also tried to sign up for automatic bill pay but the system won't let me do that either because my account is "locked". Metro has to be spending more money on customer service or losing money because of customers leaving than it is by forcing people to spend $3 more because they have to go to the store. I refuse to go to the store I will continue to call every month and waste metros time and money. Doesn't seem cost effective to me.

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Metro by T-Mobile no singnel aways losing signel

I have 3 metro phones huawei 850, android and samsung our calls are always being dropped. The signel bars are very low one bar to two no strengh at all I have had metro sence it first came out never really had this problem but it has gotton worse in the past six months. I was told from the metro place on forest hill that I could contact metro componey that you can fix the problem in our area address is 6310 renwood dr fort worth tx 76140 please my calls are always being dropped in the middle of business calls I really need my phone. Can the problem be fixed.

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Belva Davis
Huron Twp ., US
Jun 17, 2012 11:03 am EDT
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I bought a phone 3 days ago had no signal, Took it back . Tried a different phone still didn't work, .I took it back . He had me try the first phone again still didn't work, After that they would not give me my $160.00 back . So I have a phone I cant use and no money . Very bad customer service . I will never go back there . They just take your money and give you something you cant use . I think there should be a law for what they are doing to people . I cant afford just to give away my money . Metro PCS is imposable to deal with . Ellen Huron Twp Mi .

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Metro by T-Mobile rebate scams

I purchased 2 phones from Metro PCS authorized dealer on 2/28/11.
There was a Rebate Promotion for $50 Visa Metro Card (Presidents Day Promotions). When I was about to fill out the rebate form today, it states purchase must be between March 1-March 31. Last time I checked Presidents Day is in February. The real kicker is when you click on the Terms & Condtion button, it states must be purchased between 2/1/11-2/28/11.

That is only one of the issues, other issues include:
1. Salesperson only put the insuarnce on 1 phone when I specifically asked her to place it on both.
2. Received a text shortly after making purchase that changes have been made my new balance is $188. ($45+$45+$4+$4=$98)

Then when I called the store where I purchased, they said don't worry about it, should be okay. What does that mean? Am I supposed to just take this persons word for it. And when you call the 800#, once you do finally get through they have no answers either. They said I should go to the corporate store. When I called Corporate, nobody answer the phone.

Keep in mind I only had the phone for less then 24 hours and all these problems already.

Please do yourself a favor and stay away from METRO PCS. It os truley not worth the aggrevation.

Remember, when it sounds too good to be true, most likelly it is!

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madmadmadmad11
, US
Jun 18, 2012 8:04 am EDT

I did not receive my mail in rebate either from metro PCS - And we filled out everything correctly and mailed it in 5 seconds after we bought it as the post office was right across the street. Metro PCS is a rip OFF not only that the Samsung android phone after only having it for six weeks just stopped working for no reason. There was never a signal - All in all it was a piece of crap.

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MOTHERMAYI
Brooklyn, US
Apr 14, 2011 12:21 am EDT
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I AGREE WITH U... I PURCHASE TWO PHONE ON 2/18/11 AND WAS TOLD I WOULD RECIEVE MY REBATE IN THE MAIL. OK I SAID KNOWNING I KNEW NOTHING ABOUT THIS. WAS TO EXCITED ABOUT PURCHASING THE PHONES. SO MY FIRST BILL NEEDED TO BE PAID STILL NOT REBATE IN THE MAIL. I GO BACK TO THE LOCATION WHERE I BOUGHT THE PHONES AND WAS TOLD THERE ISNT A REBATE FOR MY PHONE (LG BANTER TOUH MN510) $50 REBATE. I COMPLAIN Y, HOW IS THAT POSSIBLE IF I JUST PURCHASED IT AND IT ONLY BEING 3 WEEKS SINCE I HAD THE PHONE. OK SO I WENT TO ANOTHER STORE AND WAS TOLD MY REBATE EXPIRED! ANOTHER TOLD ME THERE ISNT A REBATE FOR LG BANTER NEMORE?! SHOCKED WAS I. SO I CALLED METRO PEICE OF ###. TOLD THEM WHAT WAS GOING ON AND GUESS WHAT? LMFAO II WAS TOLD NO MATTER HOW MANY TIMES I EXPLAINED TO GO BACK TO THE STORE WHERE I PURCHASE IT AND FILL OUT A REBATE FORM. DONE THAT AGAIN STILL SAME THING, THERE ISNT A REBATE. CALLED AGAIN WAS TOLD TO FILL ONLINE AT THE REBATE SIT...NO FORM ONLINE WHAT SO EVER. ALSO TOLD ME TO CALL THE REBATE NUMBER BECAUSE THEY ARE NOT AFFILIATED WITH THE REBATE COMPANY. OK SO I CALLED ABOUT 60 TIMES CANNOT SPEAK TO ANY1 NOR COULD I FILL OUT A REBATE FORM. THEIR VOICE SYSTEM SUCKS! SO I CALLED AND EXPLAINED AGAIN EVEN THREATEN TO SUE THEM..GUES WHAT! THE GUY TOLD ME TO GIVE HIM MY INFO SO I DID HE ALSO TOLD ME HE HAS PUT MY REBATE IN FOR PROCESSING AND TO CALL THE REBATE NUMBER WITHIN A WEEK TO SPEAK WITH A REP FROM THE REBATE DEPARTMENT TO GIVE THEM MY INFO AND GET MY TRACKING NUMBER. OK DONE THAT... A WEEK IN A HALF LATER I CALLED IT NOTHING BUT THE F***ED UP AUTOMAITED MESSEGE SYSTEM TELLING ME NOTHING AND NEITHER CONNECTING ME TO A REPRESENTATIVE. SO I CALLED COMPLAINED ABOUT THE [censored]..SPOKE WITH A SUPERVISOR AND WAS TOLD NO1 HAS PUT MY INFO IN FOR A REBATE NOR CAN THEY FIND IT IN THEIR SYSTEM ALSO THERE NOTHING HE COULD DO.(WHAT THE F*** ARE THEY WORKING THERE FOR!) TO GO BACK TO THE WHERE I BOUGHT IT FROM AND FILL OUT THE FORM, CALL THE REBATE NUMBER, CHECK ONLINE AT THE REBATE WEBSITE AND FILL OUT THE FORM...NOTHING NOTHING NOTHING...SO TODAY I WENT BACK THERE AGAIN AND WAS TOLD THEY DNT HAVE NEMORE REBATE FORMS FOR LG BANTER TOUCH MN510 AND TO GO ONLINE TO THE WEBSITE AND PRINT OUT THE MAIL IN FORM..JUST CHECK TO SEE IF WHAT THEY WERE SAYING WAS TRUE. TURNS OUT IT WASNT. I HATE BEING NICE MIND YOU I ALSO WAS HAVING PROBLEMS WITH BOTH OF THE PHONES I BOUGHT THEY KEPT FREEZING AND REBOOTING EVERY 10 MINUTES. I TOLD THEM ABOUT THAT WENT TO A RETAILED METRO PEICE OF [censored] STORE AND GOT A REPLACEMENT WARRANTY TICKET FOR THE PHONES. WAS TOLD TO COME BACK IN 3-5 DAYS WHEN I RECIEVE A TEXT STATING MY PHONES HAVE ARRIVED. ALSO I HAD TO PAY 30 BUCKS TO ACTUALLY GET THE PHONS..TOTAL RIP OFF. Y DO I HAVE TO PAY MORE MONEY FOR THEIR PROBLEM! WELL I AM GOING TO SMALL CLAIMS COURT AND FILL A LAWSUIT AGAISN THEM ...THIS IS WRONG WHAT THEY ARE DOING TO INNOCENT PEOPLE. MONEY HUNGRY. IMA SUE THEIR AS* OFF! HOPEFULLY THE COMPANY GOES OUT OF BUSINESS.

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Metro by T-Mobile online order

I ordered a phone from the Metro PCS website. I got an order number and was told they would email me when the phone had been shipped. Never got ANY email from them. Went back to website to track order. The site said they were "reviewing" my order and i would be notified when it was "approved". However, when i called to check my account balance on my debit card, they had already debited my account for the full amount. So, they took my money but have not sent the phone. Every time i have ever bought anything online, i was NEVER charged until the product shipped. So, i called metro pcs to see what the deal was. Once i FINALLY got ahold of an agent i was told they could not help me because they didnt deal with online orders. I said well give me someone who does. I was told i needed to go back to the website and write an email if i wanted help. Did that, and got NO response. So now, i am out of my money, have no phone and cannot get in contact with anyone that will/can help me. I plan on getting an attorney.

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john nardone
, US
Aug 18, 2015 7:45 pm EDT

I have been trying out the status of the phone records which were subpoeaned by a court and your company does not return emails or my calls even thought they were left all the correct info to respond. When do you all planning to do this, after your system deletes the records I need and then they are no use to me? Is this enough info 4 u? BC 583527

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david nam
Bellflower, US
Feb 26, 2011 5:23 pm EST
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im going throught the same thing right now... except for the fact that they charged me twice on my account and i was only given 1 purchase order. something really needs to be done. I had to get a hold of asurian insurance to transfer me over to a live representantive at metro because there automated system is a scam---it doesnt take u to an operator when u tell it to( it wont) trust me i tried a bout 25 times in a half hour process. I spoke to the agent and he told me the same thing. I have my bank statement stating that i was charged twice and i have no product and no money either... We should meet up, ill be getting in touch with my attorny on monday and man i think we have all the proff we need.

david nam
davidn@fixrim.com

Metro by T-Mobile Customer Reviews Overview

Metro by T-Mobile, formerly known as MetroPCS, is a prepaid wireless service provider in the United States. It offers a range of no-contract mobile phone plans, which include options for unlimited talk, text, and data. Customers can choose from a variety of smartphones and basic phones available for purchase. Additionally, Metro provides family plans and hotspot data services. The company is known for its straightforward pricing and a selection of plans designed to suit different user needs.

Metro by T-Mobile In-depth Review

In summary: Metro by T-Mobile, formerly known as MetroPCS, offers a range of prepaid wireless services that cater to budget-conscious consumers. With competitive pricing, a decent selection of phones, and a user-friendly website, Metro by T-Mobile stands out as a solid choice for those looking for affordable mobile solutions without long-term contracts.

Overview of Metro by T-Mobile: Metro by T-Mobile is a prepaid wireless carrier that operates under the T-Mobile brand. It provides no-contract cell phone plans with a focus on affordability and simplicity.

Services Offered: Metro by T-Mobile offers prepaid services including talk, text, and data plans with various tiers to suit different user needs. They also provide hotspot capabilities and international calling options.

Pricing and Plans: The carrier has a straightforward pricing structure with all taxes and fees included in the advertised price. Plans typically range from basic talk and text to unlimited data options, catering to a wide array of data needs and budgets.

Network Coverage and Reliability: As a subsidiary of T-Mobile, Metro by T-Mobile customers benefit from T-Mobile's nationwide network coverage, which is known for its extensive reach and growing 5G presence.

Customer Service Experience: Customer service is accessible through various channels, including phone, online chat, and in-store representatives. The quality of service may vary, but there are ample resources for support.

Phone Selection and Availability: Metro by T-Mobile offers a range of smartphones from entry-level to flagship models, including brands like Apple, Samsung, and LG. Availability may vary by location.

Online Experience and Website Usability: The Metro by T-Mobile website is user-friendly, with clear navigation and easy access to plan information, account management, and online shopping for phones and accessories.

In-Store Experience: Metro by T-Mobile has numerous retail locations where customers can get in-person assistance, purchase phones, and sign up for services. The in-store experience can be helpful for those who prefer face-to-face interaction.

Additional Features and Benefits: Some plans include added perks like Amazon Prime memberships and Google One storage, enhancing the overall value proposition for customers.

Promotions and Discounts: The carrier regularly offers promotions such as discounted phones and plan upgrades, especially for new customers or those adding additional lines.

Customer Feedback and Reviews: Reviews of Metro by T-Mobile are mixed, with some customers praising the value and network coverage, while others cite issues with customer service and signal strength in certain areas.

Billing and Payment Options: Metro by T-Mobile provides various payment options including online, via phone, in-store, or through their mobile app, offering convenience and flexibility.

Loyalty Programs and Rewards: While Metro by T-Mobile does not have a traditional loyalty program, they occasionally offer rewards or incentives to long-term customers.

Comparison with Competitors: Compared to other prepaid carriers, Metro by T-Mobile stands out for its use of T-Mobile's robust network and competitive plan pricing, though some competitors may offer lower-cost options with more limited services.

Return and Exchange Policies: Metro by T-Mobile has a return policy that typically allows for exchanges or refunds within a certain period after purchase, subject to terms and conditions.

Environmental and Social Responsibility: Metro by T-Mobile, through its parent company T-Mobile, has initiatives in place for sustainability, such as recycling programs for devices and accessories.

Accessibility for Disabled Customers: The carrier offers accessibility features and services for customers with disabilities, ensuring that all users have access to mobile communication.

Community Involvement and Local Presence: Metro by T-Mobile engages in local communities through various initiatives and maintains a strong retail presence for customer convenience.

Business Transparency and Ethics: As part of the larger T-Mobile brand, Metro by T-Mobile adheres to industry standards for transparency and ethical business practices.

Final Verdict and Recommendations: Metro by T-Mobile is a viable option for those seeking affordable prepaid wireless services without sacrificing network quality. It is particularly appealing for individuals or families looking for straightforward plans with no hidden fees. However, potential customers should consider their specific needs and compare with other carriers to ensure the best fit.

How to file a complaint about Metro by T-Mobile?

### How to File a Complaint with Metro by T-Mobile on ComplaintsBoard.com

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Metro by T-Mobile in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Metro by T-Mobile. Include key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Remember to follow these steps carefully to effectively file a complaint with Metro by T-Mobile on ComplaintsBoard.com.

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Metro by T-Mobile contacts

Phone numbers

+1 (888) 863-8768 +1 (800) 999-6389 More phone numbers

Website

www.metropcs.com

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