My Mother is 90 years old To date I have made over 17 calls last month, ( and 9 calls to date this month) to Met Life and ARRP combined and my Mother still does not have any assistance, claims, adjusters, managers, R.N's.
I am truly beginning to think this is all a scam, and will cancel my own long term policy. Nothing is worth this much trouble, but I feel so bad that my Mother is in terrible health, she can barely get out of bed and these people have been terrible to work with. She has paid on this policy since 1991 and "trusted the system."
If I treated my clients like I have been treated at Met Life i would not have a job.
It is disgraceful to treat people in this manner.
I have a full time job and family and this has become a full time job for me as well. I have now turned this information over to the Insurance Commissioner and my next step is an attorney. I hope you all have better luck.