Complaint Rating:

Company information:
Dell
United States
dell.com

I bought a mouse at Dell when it was 20% off and I applied a $25 coupon, the receipt turned out to be around $5 when I finalized the purchase. About 2 weeks later, I found out that I was charged $38, which meant that no discount was applied, not even the original 20%. When I called customer service, they told me nothing could be done and I thought okay, I'll just return the mouse and buy something else with my coupon. Later, I found out I can't apply my coupon again even though I never got the discount the first time. So basically, I lost my $25 coupon that I got from buying a laptop there. They refuse to change the order to the $31 the mouse would have cost with the original 20% off or refund me another coupon.