Complaint Rating:

Company information:
H&R Block
Winston-Salem, North Carolina
United States

H&R Block really messed up our taxes this year...3 times in a row to be exact and now my husband and I are uncertain if we will receive our refund or our stimulus checks. We started out on H&R blocks tax website and submitted our taxes. We printed out our copy which said "married filing jointly" but somehow the information sent to the IRS said "married filing separately". We had a printed copy stating we were due a refund yet the IRS had a copy stating my husband owed money because the of the mysterious "filing separately". Nobody cared that we had proof in the form of our printed copies. We contacted the IRS and they told us what we needed to do and the amendment that we needed to file. We called H&R block who "fixed" our taxes for free and argued with us that they could get us our money on time without filing the amendment. I argued that I wanted to do what the IRS had told me but the manager refused to listen claiming she knew what was best when it came to matters of taxes. Sure enough the IRS kicked out H&R's "fix". So they called us in yet again, printed out the same paperwork that had been rejected and told us it had to be mailed in...they still refused to complete the amendment that I demanded, and they smiled pushed us out the door and said "Let us know how everything works out and don't forget to make an appointment for next year".

How's it working out?! The IRS claims that they now have 3 claims for our taxes(all filed by H&R Block), it will take 90 days to delete one claim out and another 90 to delete the second claim out and then finally another 90 days to process the actual claim because they now have to audit my husband and I for suspicious tax behavior. My husband got laid off this year, I started nursing school...my father has loaned us some money but we aren't doing so well and could really use our hard earned taxes from last year but unless the IRS can speed up the process we won't get our taxes back until January of 2009! Now we've discovered there is a hold on our stimulus/incentive check. Thanks H&R Block you have totally ruined our year, I now face having to drop out of college until next year because my scholarship doesn't cover full tuition, and you have caused me more stress and dismay than I can ever convey to you! I will never use H&R again and I would recommend to anyone out there reading my post PLEASE PROTECT YOURSELF...DON"T USE H&R TAX SERVICE PERIOD, in store and online software=very risky, very bad idea. you might get good service and results for a few years, like my husband and I, but it's like playing a game of Russian roulette.