Complaint Rating:

Company information:
Ultimate Dvd Shop
United States
Phone: 1-877-7-TV-SHOW
www.ultimatedvdshop.com

Ordered complete That 70's Show DVD set for 89.99 on 1/11/08. My bank account was charged on 1/14/08 by Ultimate DVD Shop for amount of 111.58 (included 21.59 tax). Then received e-mail that item was backordered. After sometime I asked for an approximate date of arrival or I would cancel. They emailed back that it would only be another 5-7 days. I relented to wait the allotted time. After DVDs never arrived I went to cancel via their link on their emailed confirmation. There was no link. I tried calling on several attempts, each time with no answer or a recording saying that no one could take my call. I emailed yet again to orders@ultimatedvdshop.com to cancel my order with a letter of my discontent & disappointment in the company. That was on 2/28/08 & as of 3/5/08 I have yet to be refunded. Also on the email they sent saying that it would be 5-7 days, they denied charging the 111.58 when my bank confirms the transaction on 1/14. I should have known that the price sounded too good.