Mercedes-Benz International
reviews and complaints

I bought a Mercedes Benz C 200 AMG 2015
at time of purchasing the vehicle the extra spec and cost of the vehicle was R590000.00
I was not advised by the sales staff that all the extra spec on the vehicle has no benefit value to the car its a luxury and you buy at your own risk.
hence I am very disappointed when I took the car to trade it in with another dealer and trade of the car was R375000.00 huge devaluation on the car almost 50%
this day light cheating.
according to the NRC that all information has to be disclose to the customer.
what the impact will be when you have re sell the vehicle.
had I know that depreciation is so high. I would have not bought the car.
disappointed customer advised the customer correctly when selling .
regards

.

On Friday the 08 the. 04.2016 we eventually had to drop of my vehicle at the Caversham service centre. This after numerous interaction with mercedes benz assist as well as the workshop. Needless to say the pathetic service is from reception right through to the service department. After painfully trying to extract information we then had a vague idea that it is an auto electrical fault.

On the Friday that the car was brought to the garage no one bothered to call and provide update as to whether the electricians had had a look at the car. A message was left for me on Monday and upon returning the call.

Again it seemed like a continuous battle to get the branch to show any form of courtesy. At this juncture I do not have a car with which I can continue to utilise for work purposes. Need I remind you that there is a policy that if within 48 hours a car is not returned from the service department, a courtesy car will be provided to the client.

I have had to resort to going to where the car had been purchased at the M2 City branch. Thankfully I liaised with the sales manager Tony Bierman who was there when the deal had been concluded. Again we went over the fact that I have had to incur costs hiring a vehicle from the 06 th. 04.2016 to date. Also not having the proper advice as to if the damage is not covered by warranty the alternative to that would be claiming from insurance.

I would like a resolution to this and refuse to accept that I had to incur other costs while there are facilities catering to a courtesy vehicle. If this is how mercedes deals with their clients why does one not rather find and alternative brand as the service currently leaves a bitter taste.

I purchased my 5th Mercedes Benz, from Shiraz Auto in Lenz. I have always been an avid Mercedes Benz fan and purchase the brand, for the service, quality and overall "reliability". Firstly the service at the dealership was atrocious. The salesmen, who I have dealt with on numerous occasions, was rude and extremely disrespectful, I received an incorrectly spec'd car which differed vastly in the quoted price, after waiting for 6 months, after placing the order. Irrespective I commenced with the purchase of the vehicle in October 2015 (Brand New).

Windows were tinted, quality was not up to standard and to date not been rectified, after numerous discussions.

While driving in February 2016 (4 months @ 8000km's) the car stalled and all electronics including the accelerator became unresponsive. All dash warning lights lit up without a specific indication of the problem and car refused to start. The Mercedes roadside assistance was surprisingly fast to respond, however the technician had no clue what was wrong with the car... "as usual"! Car was towed to Mercedes Benz Northcliff and 2 months later, I am still paying a premium and insurance for a car which I do not have in my possession. I am told that various engine parts, from the pistons, to the piston rings need to be replaced.

Ideally one purchases a new vehicle, especially a brand like Mercedes for reliability and Quality. My car needs to be replaced and service and responsiveness needs to dramatically improve, as this is tarnishing the brand name and image!

Luxury car brand Mercedes is known for its class and comfort. Its advertisements often create a desire to own the car. I also wanted to enjoy this unmatched luxury, for which I have purchased a new Mercedes GL 350 with umpteen expectations. But, at that time I was unaware that this deal with Mercedes will take all my peace away. I have never ever thought that a brand like Mercedes can take customers for granted. The attitude of disowning customers after sales is even worse. This pain is unbearable because after spending so much amount of my hard-earned money, I am getting nothing. Bad Customer Service and Faulty Cars This journey of frustrations begin from the day I have decided to purchase a Mercedes Benz GL 350. Not one, but I have a series of bad experiences with two Mercedes Benz India car dealers. First one with the Silver Arrows – Noida and second one with T and T Motors Delhi. I am sharing these experiences with all the future customers with a hope that they will not fall into the trap of Mercedes and its fraud dealers. • First Experience with Silver Arrows Noida The first impression of service of Silver Arrows stunned me, all the things mentioned below was experienced before taking the delivery of the car. 1. Fake promises of car delivery 2. Parking of a brand new car outside the showroom 3. No plastic covers on seats of a new car On the day of getting delivery of car from the showroom, it was April 6, 2015, I have noticed a number of faults that are just not possible in a newly manufactured car. And, to my utter surprise every individual in the Silver Arrows showroom was either having no information or was not clear on any questions I asked regarding them. The problems were: 1. Scratches and rub marks were clearly visible on metallic paint of new Mercedes GL 350. 2. The disc brakes of a brand new car were rusted. 3. Front seats were having dark dirty patches. When I mentioned about all these things, Vice President of the showroom apologized and also assured that it was not an old car and manufactured in January 2015 only. He said that they will clean up the car properly before delivering. After getting the delivery I was convinced that all the problems have now resolved, but I was proved to be wrong during the very first drive of my new GL 350 from Delhi to Vrindavan. 1. The air conditioning system was not working properly which was very discomforting. 2. All the wires below driver’s seat were kept open and unboxed with all connections clearly visible. 3. A screeching sound of rubbing of leather seats together was very clearly audible. I reported all the matters to Silver Arrows, but they did not have any explanation. I was very sure that car was not new, and they have supplied an old car on the price of new one. How can a luxury car manufacturing company can do such type of big frauds with its customers? It was unbelievable. Second Experience with T and T Motors Delhi: T and T Motors have delivered a brand new Mercedes Benz GL 350 on 10th of August 2015. On its very first drive from Delhi to Mathura, on August 21, 2015 a peculiar crackling noise started coming out from all its four doors while driving. I have immediately reported the matter to T and T motors and Mercedes Benz India. Experts and engineers of T and T Motors and Mercedes Benz India have come to take a test drive of my car to better understand the issue, but this test drive became the first one from many more to come. They have taken four joint test drives so far, but no one has shown the courtesy to take the problem seriously. I have done so many emails and phone calls in hope to get a positive response, but their late and fake replies have just wasted my time and energy. So many months have passed, but the problem is not solved yet. This is a big mental trauma through which I am going. My money has all gone wasted. Now, I believe that Mercedes Benz India builds cars to make customers suffer with defective cars. All the readers and future buyers of Mercedes who are reading these experiences are suggested to avoid falling in trap of Mercedes Benz India. They are selling defective luxury cars without any quality checks. Dealers of Mercedes Benz India are also not trustworthy. So, either don’t purchase any car from them or make sure to check your car properly before taking the delivery. My complete experience is here https://www.facebook.com/notes/sanjeev-tyagi/fraudlent-practices-observed-by-mercedes-benz-and-its-dealers-in-india/10153272142527444

In 2012, I came to purchase a Mercedes Sl550 from your dealership and I am so happy that I did not and decided to purchase the car from another dealership instead. Because of resent work changes, your dealership is the closest and most convenient place to bring my car in for service, but frankly after the last two visits I don't even know why anyone would go there. The two main reason I came to the dealership Was Firstly, the car frequently does not start. In fact, it is so frequent, I have to keep an extra battery pack in the trunk. In addition, the tire sensor we're keep going off. Other minor problems can be seen from the service record that was given to me that day. On my most recent visit to the dealership, I was told that some fluid had spilled in the trunk which was the reason the car would not start properly. This made no sense to me as I don't keep anything in the trunk. The car has had this issue from the beginning when I first purchased the vehicle. Since I have to restart the car so frequently, it is a headache to have to move stuff around to get to the battery, so all I keep is the extra battery pack in the trunk. There are no fluids of any kind stored in the trunk of the car. I'm very disappointed and felt suspicious about this situation. Did one of the service techs spill something as he was performing the work and try to blame it on me? I honestly don't know, but I know when I brought it in, there was no fluid in the trunk and no chemical smell. At that point, they insisted that I pay $550 for a diagnostics. I argued against having to pay this fee as the vehicle is still covered under warranty, but they made it clear that I could not get the work done without paying the fee, so I had no choice but to Agree. The biggest issue I am currently experiencing is that your Service Manager Tina is claiming that I threatened her. Because of this, I have been told that the dealership will no longer service my vehicle. However, I deny that I threatened her or anything of the sort. Was I upset? Yes, I was extremely upset. They had my car was left there for four days, charged me $550 and she could not verify that the problem had been fixed correctly. I said that I would hold her responsible for ensuring that the work was completed once and for all because she is the Service Manager of the dealership. However, someone at that level should be trained properly to deal with an upset or even angry customer, without being insecure enough to think that someone would threaten her. I did raise my voice, but I did not use foul language, I did not make personal remarks, I did not physically intimidate her, so I dispute her allegation that I threatened her. There was also something funky with the paperwork. I went through three different Service representatives and almost 40 minutes to get all my details properly documented. Each of them tried to frame the issues in a different way and they were very anxious to wipe out the other guy's report. How ridiculous! I had my relative go pick up the car. I took a glance of the paperwork you made him sign. I was shocked with all the lies that were written on that report. First off I gave you permission to diagnose the car and agreed to the $550 service fees that in your report says that I declined. And I never declined any other repairs to this car you explicitly asked me to come pick up the car and leave. Surprisingly after I picked up the car I took it to Mercedes Benz of Santa Monica. They did not charge me a $550 diagnostic fee and fixed all of the repairs under warranty including the tires. Please take a look at the dates of the service records and also the false remarks that you put on your service report. I highly recommend everyone to stay away from this dealership. P.S love the way you made the person who picked up the car sign the document initialing That I refused the diagnostics knowing that he knew nothing about the service. And how you completely falsified the document blaming me for not servicing the car. GREAT TOUCH! If Mercedes investigates this matter I highly doubt your assistant service manager, the two service representative and the GM of the sales dept. will lie to cover your actions. GOOD LUCK. I'm a strong believer of karma and I'm sure what goes around comes around.

Mercedes East Rand Mall Mr Bhaktawar, TEL [protected] email: [protected]@cargomotors.co.za Complainant:Mr BJR Van As Tel [protected] email: [protected]@gmail.com Repairs to SLK REG No. CB 48 FH GP I took my slk for a fault that has been bugging me for quiet a wile, the car does not start after iets been driven, and be left for approximately 45 min. i received a call stating that it has a faulty sensor situated in the exhaust system. After assuring me that it was the problem, i gave them the go a head for the amount of R6827-10 on the 16th October 2015. after collecting my car, driving it home 20km from mercedes i left it for anbout 45min to my disappointment there was no difference. took it back the very next day, only to find out that it now was due to a faulty petrol pump. I mean realy, The petrol pump replacement is going to be R10300.00, I spoke to Mr Bhaktawar Tel [protected] and asked how can u replace something that is not the cause of the problem, He said that the diagnostics test shows that its faulty, MY POINT IS WY NOW ALL OF A SUDDEN IS THE SENSOR FAULTY, BUT MAKES NO DIFFERENCE TO THE CAR, i SUGGESTED THAT THEY PUT THE OLD ONE BUCK AND REPLACE THE SO CALLED PETROL PUMP, OR REPLACE THE PETROL PUMP AND I WILL PAY THE DIFF. NOW I am getting my car back R6827.10 less in my pocket with the car exact ally the SAME PLEASE HELP

On the 7th of July 2015 I bought a ML63AMG from Constantia Kloof Mercedes and took delivery on the 10th. When I got there I had to wait approx. 4 hours because the car was not ready. I drove the car back to Cape Town and after approx. 200km the engine light went on, I contacted the salesman and he decided that I must keep on driving and when I get to Cape Town I must take the car to Sandown Century City Mercedes. Done that and after a couple of days they contacted me and said the car is ready. I fetched it and drove for 3kms and the light came on again. They came to fetch it and after approx. a week and a half they said the car is ready. They removed the intake manifold and worked on the throttle actuators. While all this was going on I also had to wait for the registration papers and media components that only arrived on the 31 of July 2015. After approx. a month the car leaked oil, the guide pulley and v-belt had to be replaced, both upper control arm bushes, right lower balljoint as well as the right lower control arm. I paid approx. R9000-00 (my portion of the costs) I drove the car for 3km's and it went into safe mode and I had to pull over and restart it. I contacted Monica at Sandown Century City and they came to fetch the car. They replaced the throttle and I paid another R1300-00 (again my portion). I took the car and again after approx. 3km the car went into safe mode. The next morning it happened 3 times and they came to fetch the car. Now they phoned me on the 20th of October and said that they can see something is definitely wrong with the car but are waiting for Head Office to help them. Since I took delivery on the 10th of July the car spent 8 weeks in Sandown's workshop and are still there and nobody comes back to me. What can I do? I don't know where to go to anymore!

I bought merc e class last year in august, 2014... Right on the second day when I was taking my family on a ride to india gate the ac was not working and all of us were sweating like hell through out the trip... Later on complaint to the company and they checked my car... After some check up they said the car is good and ac is perfect. I was zapped and completely astonished. And they never worked on the car thereafter... I was suffering and ac was not working. After completely exhausted I sent them a legal notice through my lawyer, suddenly my complaint was heard unlike earlier which were falling deaf ears... A senior company representative came and I told him that I have challenges related to ac and pick up. The senior executive was mr. Sunil dagar and he said the ac is fine and pick up is good too. He went on to say that s shift is not sports shift and it is rather standard shift... I was again surprised as I was told by merc showroom guys at the time of selling that this is sports shift and suddenly increases the speed. However, sunil dagar and mr. Khosla did not agree that the car has some problem, winters came and ac was not required, but as soon the summers started approaching the ac was not working again. Tnt motors took my car again and said the gas has been top up and now ac was working. However, the pick up problem still existed. The car went for service and they identified that ac pressure pipe is leaking and turbo motor is not working too due to which pick up has a problem. My brand new merc is in workshop for last 1 month and no action has been taken as yet. Brand new car has been visiting workshop more than roads... These people are useless and I think the brand mercedes is dying...
Please suggest what to do?
I dont want this particular car as it has lot of trouble
Sudhanshu malhotra

You will never get the fuel consumption indicated by the on board computer. It consistently understates consumption by more than 1litre/100km (or 11.4%) - this had been verified by MBSA. This soft ware problem, as well as the "stop/start" function that only works 50% of the time, had been reported nearly 2 years ago to them via the respective dealers. 6 Months ago they confirmed that a soft ware patch will be developed to fix the wrong calculation. After numerous follow-up -mails, Alli's feedback is now that their R&D advice "that the current calculation of average fuel consumption is within the design tolerances of the ML"...what a big tolerance for a product range costing nearly R1m and claimed to be "the Best or Nothing".
I have to accept that the ad hoc working of the "stop/start" function is also "within the design tolerance of the ML".

You will never get the fuel consumption indicated by the on board computer. It consistently understates consumption by more than 1 liter/100km (or 11.4%) - this had been verified by MBSA. This soft ware problem, as well as the "stop/start" function that only works 50% of the time, had been reported nearly 2 years ago to them via the respective dealers. 6 Months ago they confirmed that a soft ware patch will be developed to fix the wrong calculation. After numerous follow-up e-mails, Alli's feedback is now that their R&D advice "that the current calculation of average fuel consumption is within the design tolerances of the ML"...what a big tolerance for a product range costing nearly R1m and claimed to be "the Best or Nothing".
I have to accept that the ad hoc working of the "stop/start" function is also "within the design tolerance of the ML".

I started my Mercedes-Benz 2008 E350, turned on the drivers side seat heater, a few seconds later I felt burning on the left side down by my waist area, I stopped and turned the car off, got out, the seat had a deep burn hole the size of a quarter, my jacket I had on had a burn hole the same size and the blouse under my jacket had a burn Mark, not all the way through to my skin...I am scared to death...I took it to a auto body shop, so they could disconnect the seat heater until I can call Mercedes-Benz. He called them for me, they said they do not stand behind this...I couldn't believe this...I'm still in shock..what can I do! This is crazy, I need help, MB should have to fix this...this is so dangerous! This is my second mercedes...I have always thought they were a great company, all about the safety...I am just beside myself...any ideas? I need help

Good day. This is not the first time I received bad service at the Mercedez Benz dealership in Paarl (Paarl Motors). On Thursday 12 March 2015 my car was collected because the airconditioner succenly broke the previous Sunday. The car would be fixed and brought back to me on Friday 13 March 2015. My car arrived Friday afternoon just before 17:00, when I got outside the driver that brought my car was standing inside our office...flirting with the receptionist...while my car was standing outside...windows open and the engin still running. I found that very upsetting. He then left and as soon as I got in my car I realised someone smoked inside my car. This was extremely upsetting, aspesially when I'm a non-smoker. I called the dealership on Saturdaymorning, but no one could attend to my complaint. I left my number and a message for the servece department to phone back on Monday morning 16th of March. No has called me yet.
I'm very dissapointed in this dealership.
Please help
Helena

Good day

I bought a brand new Mercedes CLA 220 in Nov 2014. These are the issue I experienced

1) I had contacted Mercedes in Constantia to book a test drive for the CLA 200. I called the day of the test drive to confirm my appointment and I was told they had thought I wanted to test drive the GLA. They had no CLA 200’s in stock and would get back to me. September and October 2014 went by with no contact. A friend referred me to Samantha Hudspeth in Bryanston to advise her to please call me as I wanted to purchase a CLA 200. Samantha contacted me immediately.
2) I booked a test drive with Samantha. The day I arrived to test drive the car, I was informed that the car had broken down. No-one had called to inform me of this before I left work early so as to go test drive the car.
3) I then purchased a CLA 200 paid R2500 to secure it without test driving it. The day I had to go pick up the car, I was informed that it had been sold to another client although I had paid R2500 to book the car. I had already handed in my trade-in vehicle and was without a car for a week. I had to cancel all my client meetings and work from home.
2) I then had an issue with getting reimbursed for my trade-in vehicle. This too took me a few calls of complaints before the transaction was finalised.
3) 01/02/2015 my car showed a yellow engine light. I took the car in the next day and they worked on my car from 02/02- 05/02/. I was not given a courtesy car because my car did not stay at the dealership overnight for 42hrs. I was collecting it daily as I had no other transport. On 05/02 I received my car and was told parts were ordered, installed, car rewired and all was fixed. On 06/02 my car showed the yellow engine light AGAIN. I sent an email to Samantha Hudspeth to complain and got no response.
3) On 09/02 I sent my car back to Mercedes to get it checked & was told the car is reflecting the same issue that had been supposedly fixed. Neil said he will ask if I can receive a courtesy car and once he has received a response, he will book the car in. It is 17/02 and I am still driving this car with the yellow engine light on.

This is clearly a manufacturing issue. I bought a new car for a reason, and I had thought I was buying it from a reputable brand. I want a new car or my money back. I am willing to go to BMW/Audi to purchase a new car that fulfils its function.

I have a Mercedes Benz C 180 bought from local agent three years back brand new done only 25000km. in that car door unlock button & AC buttons which are with sings started fading & peeling off when touched leaving no sings indicating except a ugly white patch. when i inquired about it from the local agent they informed me it's usual for these vehicles.but I'm a user of two other vehicles such as Toyota & BMW i never came across this kind of thing.so i think Mercedes is using very poor quality paint materiel for buttons on dashboard & side doors.i think this needs to be corrected.

Bought a brand new mercedes ml 350 2015 only to have the engine light glaring in my eyes 38 days into ownership. The voice command system is the worst, it never can decipher my commands. The pick up on the suv is comparable to my husbands toyota siene minivan! The electrical system is already going hay wire and the gps is impossible to use. The faux leather seats are disgusting and the sides of the car scrapes easily and the handling of the vehicle is nothing to write home about.

If you are looking for sporty or exciting this car is not it!

Do not get foaled by the mercedes brand this suv does not offer enough for the price tag. Completely disappointed mercedes owner!

i am trying to have my mercedes ML350 repaiered by my own prefered mechanic however the dealer/parts supplier, westpoint mercedes osborne park, are saying that because the part is for the ignitiuon of my car that mercedes sent out a direction that no parts of this nature can be sold to another person, whether they are a certified mechanic or owner of the vehicle. i feel that this is a restriction of my rights to choose a suitable mechanic to perform the repairs on my car. can you please respond asap and as a matter of urgency as i currently am without a vehicle. thank you. my email address is mike.[protected]@auhb.com.au

I bought a mercedes a200 for it's safety features, trustworthiness and everything else that goes along with the merc-name.

My car steering wheel locked while I was driving, - leaving me at the side of the road. It has been fixed and the feedback was that it is a factory fault. Now my question and fear what if it happens again while am driving on highway?
On top of that no courtesy car was not provided while the car was being fixed. My wish is that this car be replaced or taken back as it is not giving me peace on the road.

I now drive in fear of when my car will break down again,
Mercedes benz - trustworthy? Definitely not!

To whom this may concern.

I would like to express my
sentiments on recent service I received from Mercedes Benz in Bedfordview,
Johannesburg. Prior to this incident, i have always received sterling service
at this particular branch.

My 2002 C230K coupe (NNY057GP)
failed to start at my work premises on the 20 April 2014. The key was not able
to unlock the steering wheel and start. I then proceeded to check the fuses,
battery, key battery, etc. as per the owner’s manual. This resulted in me
dismantling a few fascia covers in the driver compartment to access the fuse
box. After failing to detect any defects with the fuses I decided to get my car
towed to Mercedes Benz Bedfordview as per the owner manual guidelines.

I phoned Mercedes Bedfordview
only to be told that the car can only be booked in on 5 May 2014. I booked the
car for that date and also requested a full diagnostic and vehicle check as my
car was also due for a service. I then
left the car at my workplace and got the car towed/delivered to Mercedes around
2 May 2014.

I received no feedback on the car
until I phoned in the 7 May 2014. 2 days since it was booked in. I was told
someone will phone me and let me know the status of the vehicle. I then
informed the person that I must have a new key as the old key was damaged and
was due for a replacement. I was told to bring through my 'proof of ownership -
logbook and certified ID copy', which I did the very next day. On my walk
outside I noticed my vehicle parked in the open in a quite area really messed
up with 'bird droppings' which was not on the vehicle when delivered.

Nobody phoned me. I then phoned
again on 9 May 2014 to enquire what was the situation only to be told that the
key is being shipped from Germany and takes 3 days for delivery.

I then received a call on 12 May
2014 to collect the car and the key. I then arrive at 14h00, pay for my service
rendered only to be told that the 'mechanical key' will only be available in a
few days. I enquire about the diagnostic/vehicle check and the service advisor
informs me that they did not do it as they were really busy. Livid with the
response I then asked what has the car been doing here all these days (7 days)
to which I no response and that they did not know about the 'check'.

I accepted this. The service
advisor then rushes back to inform me that my car is still not ready as it
failed to start, yet he took moved the car around to program the ignition and
get the vehicle washed earlier in the day.

I then wait for him to resolve
the matter only to be told that the car won't be ready and they will have a
look the next day. I then get the 'good' Mercedes service of being dropped off
at home at 16h30. So I could not return to work.

The next day I am told that there
is wiring damage and that 'rats' had being chewing on the wiring and that is
why the car did not start. They then decided they will repair this 'free of
charge' the next day. The next day I am told the car is ready for collection,
but since I could not make the trip that day I decided to collect the car on
the morning of 15 May 2014.

I then arrive on 15 May 2014 to
receive my car, further to this, I was told to pay R100 for fuel as they filled
fuel and got the car started. Happy with this, I go to collect my car, without
the 'Mechanical key'...start up the car and the engine idle is sputtering. The car
was dirty and un-cleaned and in a shocking states both aesthetically and
mechanically. The 'diagnostic and vehicle check' was not done and the 'dash
board/glove box' was not re-installed after I had asked for these services to
be provided!

Terribly disappointed I express
my feelings/concerns to the Service Manager, Branch Manager and another
Manager. The shocking responses I received mixed with apologies was just not up
to scratch and did not correlate with assumptions and poor process/service
management. 'Rat' damage versus 'heat damage' on wiring was appalling and I was
even referred to another service supplier to complete this fictitious problem
that they manifested.

They then promised to repair and
get the vehicle sorted but I refused this help as it was clear this team of
people were highly ineffective in their duties, I did not trust a word from
them and proceeded to take my 'sick' but driveable vehicle elsewhere. The key
element was promised within the week...latest 16 May 2014.

I then take the vehicle to
another 'non Mercedes' service provider only to be told that the 'Mass Air Flow
Sensor' was problematic and spark plugs needed changing! Now the car purrs that
it always did...no rat/heat damage detected! Shocking from Mercedes, totally
incompetent from a technical aspect!

Today is 27 May 2014. No
call/feedback about the 'mechanical key'. I phone in at 16h15 to enquire only
to be told the key has just arrived! Shocking service. 22 days lead time and
terribly poor communication...what is going on?

My issues are how Mercedes Benz
fails customers on service processes and technical expertise! I am sure this
is not acceptable especially from the world class standards/reputation that
Mercedes Benz sets itself!

The heated driver seat in my 2007 Mercedes Benz ML350 has
burnt through my seat causing damages to my coats, clothes and myself. I
scheduled an appointment for Mercedes Benz of Orland to fix the problem. One of their services Supervisors, Jason called back before I was scheduled to arrive the day of my appointment. I
explained my issue and told him how this seat has caused damages not only to my
clothes but body injury. He asked me should he move forward and order another
seat that would cost me $1200. I told him that I didn’t feel like I should have
to pay for any repairs. Jason told me that heated seats are a “convenience
feature” and my SUV was no longer covered under warranty. This leaves a bad
taste in my mouth regarding Mercedes Benz and the way the service departments are
managed. I’m sure Mercedes Benz does not want to send the message that they do
not care about their customers, but only money and greed.