Complaint Rating:

Company information:
Mercantila
San Francisco, California
United States

I certainly wish I had researched this company before ordering a cabinet from it. One look at the myriad complaints from around the country, and I wouldn't even have considered using them. Alas, in my zeal to order a birthday present for a loved one and get a good price, I placed an order through Mercantila. When it arrived (late, 4 weeks later), it was damaged. After reading again about their "100% Satisfaction Guarantee", I filled out their online complaint form, requesting a REFUND. Four days later I was emailed a request to send pictures of the damage, which I did. Got an email back "passing the buck" to the vendor, saying that once the vendor had contacted Mercantila and acknowledge the damage, Mercantila would have the vendor ship me a new cabinet. Uh, but I wanted a REFUND. Repeated emails requesting an explanation got no response. Called Mercantila. After waiting an HOUR for a person, they tell me there are no refunds on furniture. OK, again I messed up by not looking beyond their big ol' "100 Satisfaction Guaranteed!" link. So now, I am just praying they send me a new cabinet. I'm not hopeful this will end well, at all, and am preparing to take whatever legal remedies necessary to get my money back from this very poorly run company.