Menards
reviews and complaints

We purchased items on an interest free 12month promotion. I was making payments no problem, paid off my bill. I get a notice 2 months later that my balance is going to collections. I pay the balance that day, which I still do not know where it came from! I try to get a loan for a new home and HSBC sent my "late" payment to the credit reporting agency! My perfect credit score dropped 100 points!?! How is this possible? I did not receive bills or late statements from this company on a monthly basis like they tried to tell me. HSBC is a thieving fruad!

Menard's isn't the worst retailer to work for in the world, but as many of the other employee posters have stated, fair treatment by management is completely sub-par. Occasionally you'll find managers whose problem solving and approaches to keeping employees happy and working are pretty impressive (like my own), but I would say a good 75% could not even manage their own shoelaces to stay tied. My store personally is "catch-22 central" in what it expects from its employees. I'm talking about hours offered versus the hours that are actually given. We are expected to work our given shifts, not be late, and not to cut out early nor ask for it. If any of the above are violated, you can expect a verbal or written warning the next day, or at the very least shunned on by some management. At the same time, we expect to be able to work our offered shifts from start to finish, as the whole reason we have the job is to work and make money. This past week I was scheduled to work 23 hours - I worked 9. I am expected to be OK with it, but it's extremely upsetting. Therefore: Catch 22. The job isn't for fun - it is a needed paycheck to pay bills. When most of the part timers are in college, like myself, money is tight enough as it is. Sometimes even dept managers get sent home early, resulting in their not making the 40 hr/week requirement. I like working and I do my job well - much better than part timers in other depts that get more hours than me because someone else made a huge sale. While the pay/workload ratio is fantastic and totally on my side, it does not make up for a measly 9 hours a week. What they need to remember is that the hardest working employees are usually the happiest employees, and recently I have not been a happy employee.

I had went to menards and bought paint on 10/14/10 grand distinction which I got the rebate number 3364. When I got home I was not happy at all with the color and took it back the mgr exchanged for the right color and said the rebate would still apply. I went the on 10/16/10 and bought another gallon of the same paint. I got the rebate on the second gallon and not the first or I only got 1 rebate instead of two. in summary I bought 2 gallons of paint, sent in two seperate rebate forms in the same envelope and only got one rebate of $5.00 back. again receipt # 3364 sent on the 10/20/10. please reply or send me the other instore $5.00 rebate you owe me.

Thanks
Rita Sokol
[protected]@msn.com

UNETHICAL, GREEDY BEHAVIOR BY MANAGEMENT TEAM! Menards can be a good company to work for, good pay, fair benefits, but they also still offer a year end bonus. Stores get a bonus based on the sales for that store. This bonus is divided between the employees based on ranking (manager, assistant, team member) and length of time employeed. They need to still be employeed by December 15. If anyone is qualified for that bonus and leaves or is let go prior to that date, the store gets the same bonus amount, but it's distributed to the empolyees still there. Some managers will find any reason they can to let someone go right before this time so the "bonus pot" will be larger for their own benefit. Basically they just cheat some poor employee out of something they worked all year to receive. Someone I know (I will remain nameless) put in their two weeks notice because they were moving away to go to school. They were let go only a few days before the "Bonus Deadline". The initial reason was because they were 2 minutes late for work that day, they called in and explained they were running late because of the weather and it was approved. Then they changed the reason and said it was because of availability when they had the same availabilty approved for several months and it was never an issue... (nor were they even asked if they could put in more hours). This manager knew the employee was moving away to continue their education and was let go right before the bonus cut off time. What does this say to young people, starting out into the working world. How cruel is it to cheat soomeone out of a bonus, someone that is going away to school, on their own. Did this manager ever go to college? Forget what it's like to be in college, working, paying for their own rent, utilities just living pay check to pay check. That measly $500 bonues distributed amongst several employees is nothing compared to how far it would go for someone going out on their own for the first time.

I purchase a snow blower from Menard's last evening. I spent $1, 005.42 fo0r the Brute 13.5 X 29 electric start. I even paid $ 39.95 for delivery of the terrible product and the delivery guy actually didn't even know how to get it out of the truck, my brother and I had to unload it.

I pulled up to my garage, put gas in it and tried to start the snow blower, it would not start. We tried it three times to no evail. We checked the oil, spark plug and all connections and this snow blower just would not turn over and it was approximately 15 minutews old. (Brand New)

I called Menard's in Oakdale, Minnesota I spoke to some one that stated he was the Manager, I explained the situation with the product I just purchased and explained to him, I need someone to come back to my home and pick this product up, I will not pay over $1000 for a proiduct that dopesn't work! The *** so-called manager asked me, did you make sure to put fuel in the snow blower? I said, of course I did because I would be willing to bet it would not start with out it. Again, the *** manager then stated this, we'll seeing you put fuel in the product we can not take it back becasue it's now used.. I said, that's incorrect because this item will not start, I've had it (15) minutes and I would also bet your delivery drive has not even returned back to your storer yet from his trip to my home 10 miles away? The manager said, you're correct, . he's not back yet buyt seeing you have put fuel in the snow blower to start it for the first time, regardless of the fact it will not start, it's yours and we will not take it back. The store manager then hung up on me!

Nice service from a retail store thast steals over $1000 from customers, refuses to try and make some sort of an accomidation to the customer and then hangs up the telephone because he's both to ignorant and unqualified to answer simple questions.

I will NEVER buy as much as a cotter pin from Menard's ever in my life, what a joke of a retailer.

Menards is not handicapped accessible, I told the cashier that and he said" you could have someone push your shopping cart" Now how is that handicapped accessible if the disabled person needs to walk with the person that is pushing the cart. I will no longer shop at Menards but will go to Lowes where they have amigos/motorized carts for customers to use.

I purchased an air conditioner from menards ( soleus ghee 6000 btu unit) the energy tag stated usage of 50.00 a year .

I used it for a couple months which increased my electric usage by 80.00 a month .

So according to my receipt, and menards I had 90 days to return for full refund then after that period I would recieve a voucher.

So I returned it before the time expired and they refused to take it off my charge card, but only would give a store voucher, even tho your receipt says they will refund, Dont believe it.

I faxed thier corp office with a complaint, with no answer so my charge card agreed to remove it from my charge card, (capital one )which I am thankful . so if you have a problem with returning something check with your charge card co, an see if they will remove it off your card . Luckily I used capital one :)and got a full refund, I still have the voucher but menards can have it back, , I will never purchase anything as a large appliance there again.

Went in to use a Lowe's 10% coupon to purchase a hose hideaway & ceiling fan. Was told that I wasn't allowed to use the coupon on sale items when I had previously used it on items on sale before have the receipt to prove it. The manager Gus was rude and accused me of arguing when I was trying to have a discussion and find out when and why the policy changed and why consumers aren't notified. He was in my face and rude and completely inappropriate. I left without a purchase nor will I ever be returning. Have never had any customer service issues at Lowes and maybe I should have just used it at Lowes instead of trying to use it at Menards and give them some business. I'll be sure to be giving my business elsewhere especially considering Menards prices and customer service are so poor and completely mismanaged. I told the manager I understood policies changes, but wanted to know where I can find out the policy and he said we don't have to post every single policy we have. I said as a consumer how are we supposed to know the policy if it's not stated somewhere where we can read and have full disclosure.

Bought about $380.00 worth of framing lumber, loaded all of our lumber and realized they were out of stock on one 14 ft microlam. After wandering around the lumberyard desert in vain pursuit of a yard person, I eventually stumbled across an assistant manager. I asked if we could have a 20 ft board cut down so we could fill our order and get back to our jobsite. Assistant manager guy was not able to answer our question and was unable to raise the manager on his radio so I had to follow him back across the lumberyard desert in search of the one person capable of making this monumental decision. We finally found the manager and after waiting for a few minutes for him to get of his phone he determined that he couldn't allow a 20 ft board to be cut but that he could allow a 17 ft board to be cut. Back across the desert with powerless assistant manager to discover that in fact there are no 17 ft boards in the racks. Assistant manager guy has bright idea of using his cell phone to reach the manager in lieu of another trek across the desert to check with manager guy to see if under the current circumstances it would be ok to cut down a 20 ft board for us so we could return to work. Manager says no. Between my employee and I we have now wasted close to an hour on this enormous endeavor to save Menards about $10 on a board. We have four employees who regularly purchase materials from Menards for our business and in our personal lives. I determined that we will not be doing any further business with this company, dumped our load in the yard and canceled our credit cards. Goodbye Menards - hello Lowe's and Home Depot!

We got a raincheck for a 20" Eclipse bike for $19.99 with a $30.00 rebate. We called to see if any had come in and were told that you had

five. We were told that they would hold one. we immediately went 30 miles to the store in Tipp City to pick it up. When we arrived we were told that since we hadn't prepaid, we could not have a bike even with our rain check. This is not the first time we have had similar problems and it very wrong to treat customers in this way.

I was first told my the the cashier, Pam that they supported the 10% discount, but when I showed my military Identifcation on August 10, 2010, at the store located at 21630 South Cicero Ave. in Matteson, Illinois 60443 she had to confirm it with the store manager and he came over said they only give the discount on certain holidays. This all happen at 2:46 pm. I guess I will be shopping at Home Depot and Lowes they sale the same items as Menards but they support our Military and give the discount and all of their staff has been informed of the discount.

The customer service in Menards in Elk River, MN is so bad I do not even go there anymore. If you do have a question you just get a dismissive answer. The last time I was there my husband and I were looking to purchase cabinets for our kitchen. The employee was a snotty and rude ###. He acted like he was "too busy" to help us and he made a rude joke at my expense. The time before that we had a woman in the paint section who was a ###. They all seem to be this way there. Time after time, year after year. I think it's a prerequiste to hate customers before you are hired there. I mostly go to Home Depot or Lowes now. I've NEVER had a bad experience at either one of those. Stay away from Menards in Elk River if you want to be treated with respect!

Bought a new refrigerator on Memorial Day along with 3 other big ticket items. Brought it home, removed the packaging and the refrigerator had a HUGE dent and scratch in the back and both doors had scratches on the front. Called the Menards store and spoke with the General Manager, Jerry Richards. He would not help us at all. We asked him to order a new refrigerator and deliver it to us and take the damaged one back. Well, because we did not pay to have it delivered the first time, we would have to pay him an additional $65 for him to deliver the new refrigerator. He had me in tears at the end of our phone conversation. Very rude and arrogant. We told him that we would bring everything that we bought back and he said we could but he would charge us a 25% restocking fee. We ended up taking the damage refrigerator back and asked for our money. They did give us our money back minus the $100 rebate...which I haven't received yet! And from reading some of these other posts...I may not ever get! We went across the street to Lowes and bought a new refrigerator there which they delivered for FREE! Shame on Jerry and shame on Menards! Quality customer service is very important to consumers and the Quincy store is lacking.

My father has been a Customer of this store since they open. But I personally don't like it because theirs always representatives who are chitchatting as if there on break and or don't know what your talking about and don't help you. But anyway. My father had gone to purchase a 36" door and since they had no more my dad asked the price for the display since it was a little damage. Well the guy checked in the computer and gave him a price, he was even suppose to give him a discount of $10. Well when he got home we saw the recite that he was charged the suppose discount!
So he went back once again to see what happened. Wasting gas on a fault on there side he has a V8 truck. Well the so called Manager was accusing him of stealing the dam door! Totally insane! One he would have never gone back to the store for them $10 discount he was suppose to be given. Com on! Second they called that one guy the rep and he stated once again that the computer gave him that price..But the Manager keep saying that the price was only for the frame ($189) the door was extra. But that was not on his fault it was on the computer, the rep and or the cashier. But that one rep said it was for the whole thing!
Well they made him leave his Driver License at the store and go get the door to return it! They treated him like a thief. For a dumb door.
Well he had to come back get help to load once again and go back to the store. But this time my husband went and we were the once who called the police. It is totally ridiculous that there is not one Customer Service number to the main Branch, or to reach there district manager. They would not give you there full names or any info. If they have nothing to hide why not?!
We are totally upset and will NOT shop at Menard's and will let all my friends and family know so they shop else were.Rather go to Lowes with so far better quality and customer service!
So people be Ware of this Store!

On 4/24/10 I purchased 21 products from Menards, 4 of which had rebates. As of yet no rebates have been received although I submitted them on time with all documentation. Whatn a rip-off. I would not have purchased these items without these rebates. Where is the consumer protection agency in WI and why are they not doin g something about this? Thank goodness there is a Home Depot in my area because apparently Menards does not want my repeat business.

Employees in the store never have time for the customer. When you have a question or need help finding something the staff at Menards seem to have vanished. Where do they go? What is the point in giving these people jobs if they are never around? If you are lucky enough to get the attention of someone to find a product, my experience repeatedly has been a finger point along with "its down the aisle". Don't tell me, SHOW ME. If I wanted to search aimlessly until I stumble across the item of interest I would not be talking to you! Now, if you step into a Home Depot, this never happens. Menard's needs to make some policy changes but I will never know if they do. I won't ever go back. Too much of a pain in the but when all I want to do is get in and get out.

I have have been doing business with menards since 1980" s placing my flyers in there stores"' And bringing in thousends dollars in purchases into there stores"' Until recently"' My Flyers have to be to there specific Specifactionss and I now have to have a rep in there and have give them my Credit /Debit card number and a detailed price list"' And have to make a purchase with our customers which is almost impossible to be that specific"'Some jobs are subject to measure as well as unforseen complications and some customers simply dont want to purchase everything from menards.but if i dont follow there procedures my flyers are removed without any notice'' Also if i put my labor prices right out there in the open"' For other SUB contractors to see And some SMUCK to under bid. ""YOU GET WHAT YOU PAY FOR"" And the rep that they assign to us isnt worth Two Cents because if we dont go through them they dont get paid"" And they favor the ones that bring in the most sales"" Most of there reps dont have any idea how it works! This new policy they now have for subs, Im sure has cost them more than its worth"" It has become to much of a hassle for me to even deal with them"" OH WELL"" Its there loss I will send my customers were ever they choose to go and if they ask"" Menards will be the last place i Suggest to them. Unfortunely i still have some costomers that make there purchases from menards, But i dont send them to my rep"" I give them a material list they will need and my phone # to ensure that they are not sold more than they need.