Menu
Menards Customer Service Phone, Email, Contacts

Menards
reviews & complaints

www.menards.com
www.menards.com

Learn how the rating is calculated

1.6 736 Reviews

Menards Complaints Summary

105 Resolved
615 Unresolved
Our verdict: With Menards's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Menards has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Menards. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Menards reviews & complaints 736

Filter reviews by rating
5
2 reviews
4
0 review
3
0 review
2
2 reviews
1
12 reviews
Sort by:

Newest Menards reviews & complaints

ComplaintsBoard
L
9:54 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Menards - no refunds on gas powerd tools if used

I bought a gas string trimmer from Menards during June. The first time I used it, the head got stuck. I took it back for an exchange. They said they cannot exchange or refund my money. I have to take the trimmer into an authorized service shop. I informed them that I bought this thing only a week ago and only used it once. They told me that I am stuck with...

Read full review of Menards and 5 comments
ComplaintsBoard
J
7:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Menards - menards sucks

So I ordered my siding from Menards. Pointed to the sample wall and told them I wanted that one - the Khaki Dutchlap siding. Two weeks later I picked it up and brought it home. Opened it the next day to find that it wasn't Dutchlep, it was the regular stuff. Went to the store to get it straightened out and was told they'd take it back, but with a 15%...

Read full review of Menards and 27 comments
ComplaintsBoard
A
3:08 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Menards - false advertising

On 6.14.2009 Menards nationally advertised the Quick Set Pool [protected]) for $16.96. When I went to the store, there were flyers around stating that the "...wrong price was inadvertently inserted...the price should be..$44.88." The store manager refused to sell the pool for the advertised price. He also refused to give me something in writing to the effect...

View 0 more photos
Read full review of Menards and 9 comments
ComplaintsBoard
B
10:46 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Menards cutomer service - store manager

Until resently, I have only had one complaint against the store-it's manager's attitude. He is simply boorish.

Over the last couple years I have had the occasion to be in the store just before closing time when an anouncement is screamed over the PA so abruptly and spoken so fast that no one in the store could possibly understand the majority of what is being said. Every 5 minutes the same garbled voice would shout at the customers to essentually get out of the store--and remember that most of what is being said is unintelligible due to the rappid fire pace of his yelling. I should note on the first occasion I thought it might be a new employee who was nervous or wasn't able to hear what they sounded like thru the PA, but this continued for a year or so.

Well after hearing this same type of announcement on a number of nights I finally asked an employee who was making the announcement. They said that it was the store manager. I then said you mean A store manager thinking she meant a department head, to which she said, no it was THE store manager and she meantioned his name. Well having managed a number businesses, I can tell you that I would have fired anyone that sounded like this repeatedly on the intercom, but it's the store manager who is doing it! Hopefully posting here this will attract someone's attention at head office and they'll give him lessons in intercom etiquette and speak to him about his attitude in general...

Read full review of Menards and 3 comments
Update by br1ght
Jun 09, 2009 5:54 am EDT

I have had the same complaint against Mike... He is a rude know-it-all and screams announcements at closing. Maybe, it's from drinking one too many coffees whole working 14 hour days? At any rate he needs an attitude adjustment and to learn that those he is yelling at are likely the same people who are involved in major projects and getting last minute supplies so they can get an early start .

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
M
M
mabaeb
, US
Jun 29, 2009 7:02 pm EDT

actually there is more than one store manager so they usually do not work from open to close. and they don't stay 2 hours late.. except when there is a huge sale or guests don't get out of the store at close. and yes the night pages at that store sound terrible, that guy got all the stores in trouble, i work at one and now it is more strict.

U
U
upbaja
Negaunee, US
Jun 24, 2009 10:07 pm EDT

Here's a revelation! The store is open for 13-17 hours per day for your shopping convience...so why the hell are you people in there at closing time! We are all tired as hell after working all day, and believe it or not we have lives that we like to lead after work! Use the aforementioned 13-16 hours of shopping time to get your ###, and IF you MUST be in at closing time, move your ###, get through the checkout and leave!

D
D
4DThinker
Beaver Dam, US
Jun 22, 2009 5:48 pm EDT

Well, General Managers work from an hour or two from open until an hour or two after it closes, so its a long day, cut them some slack.
But, of most of the complaints on this website, yours seems to be the most legit. Those 'store closing' announcements are only to be made 5 and 10 minutes before closing, or 15 and 5 minutes before closing. (The later if there still is a lot of guests in the store.).
I will look into this.

ComplaintsBoard
M
2:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Menards terrible lumber quality

If you're looking to save a few bucks buying lumber for your deck project from Menards, DON'T DO IT! You'll pay more later when you need to replace it all with quality lumber. I built a set of arbors and handrails last spring for my back deck using Menards lumber, and treated it all using the same stain I use for the rest of my decking. One year later, all of the deck boards used on the tops of the handrails have shrunk and twisted and all need to be replaced. One 4 foot deck board shrunk almost 2 inches. Two of the 4*4 support posts have bowed and cracked and now my arbor is crooked. Many of the 2*2 railing balusters are splitting.

I pay a little more going to my local small town lumberyard, but I've never had any issues with their lumber. Most of the lumber from the original arbors needs to be replaced already one year later, and I'll be getting it from my local lumberyard. I will NEVER purchase lumber from Menards ever again! You get what you pay for.

Read full review of Menards and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
C
C
cl678
Elk River, US
Jul 04, 2010 5:23 pm EDT

The Menards in Elk River, MN has the RUDEST employees of any store I have been in..repeatedly! They also do not stand by their products. I mostly shop Lowes and Home Depot. Menards does not help you and if you ask for help you get snide looks and [censor] service. I've lived in Elk River for 11 years. Trust me..they only want the money..they don't care about their customers!

J
J
Jeff Reickert
Morton, US
Mar 02, 2010 8:16 pm EST

Everything not a known brand name at Menards is usually crap. I don't know why I can't seem to remember all the hard lessons learned from their crap since I seem to go back occasionally for a reminder. They do sell groceries now, how great is that?

ComplaintsBoard
R
3:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Menards storm windows

Three weeks after ordering 17 storm windows they came in the wrong size due to an error the store personel made while ordering. After reordering the windows they came in the wrong size again. The right size was on the window but they did'nt measure the same as the size on the window by as much as 3/4 of an inch. Now after six weeks of waiting and no windows they want to order them again? I don't think so. Menards has not only cost me six weeks time but now they have 34 windows to dispose of. I was offered nothing for their mistakes,

Read full review of Menards and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
Donna VanGorp
, US
Nov 20, 2015 4:19 pm EST

We put in new storm windows in our sunroom. Now it is snowing and the windows are fogging up...what is making this happen?

ComplaintsBoard
M
7:28 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Menards - customer service

I am a general manager at a large retail location and in fact used to be a manager at one of your competitors so I know about guest service. I will tell you I receieved none. I needed to return a chainsaw that did not work. I understand policy is to take it to a repair service. I had to purchase another chainsaw from another retailer because I was in need...

Read full review of Menards and 19 comments
ComplaintsBoard
D
4:43 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Menards consumer fraud

Genral store manager tried to sell me a brute force 3000psi pressure washer that was used, returned, and missing spay nozzels.

Read full review of Menards and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
M
M
Menardsneutral
Merrifield, US
Aug 10, 2009 2:13 pm EDT

He must have seen your spelling from somewhere else and remembered how retarted you truly are.

M
M
mabaeb
, US
Jun 29, 2009 6:53 pm EDT

its general.. so you can't spell
he probably thought you were dumb enough to buy it

ComplaintsBoard
M
5:35 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Menards smoking

in building 278 & 221 spotters/hard horses are smoking in there trucks and building all day every day even the sups. even why thay are training this need 2 stop can you do something about it managers know this and is doing nothing about it this is a state law.(morning shift)

Read full review of Menards and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
asdf
asdf, US
May 11, 2009 2:20 am EDT

you talk like a ###ing idoit. i feel bad for you, try getting some education

ComplaintsBoard
M
9:39 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Menards manager

I RECENTLY VISITED OUR LOCAL MENARDS STORE. I WAS TREATED LIKE A BUCKET OF ### AND I WAS PREPARED TO SPEND 5, 000 DOLLARS, PLUS. IT STARTED BY ME JUST WANTING A FEW SIDING SAMPLES TO LOOK AT AND THE PERSON WAITING ON US SAID THAT HE WOULD NEED TO DISCUSS THIS MATTER WITH HIS MANAGER, BECAUSE HE WASN'T SURE. AFTER THE MANAGER WAS FINISHED WITH TENDING TO WHATEVER BUSINESS WAS. HE COULDN'T WALK HIS LAZY ### DOWN TO TALK TO US ABOUT YOUR INQUIRES. INSTEAD HE ROLLED HIS EYES AND GAVE HIS YOUNG PEON AN ANSWER AND SENT HIM DOWN WITH A SORRY WE CAN'T GET SAMPLES!

SO JOHN MENARD HERE'S TO YOU: GO ### YOURSELF, YOU CORPORATE [censored]!

Read full review of Menards and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
J
J
Jmaier01
Crystal Lake, US
Aug 29, 2012 12:59 pm EDT

Have you ever heard of getting more with honey? So you did not have the serial number when you called is that correct? The person on the phone said he could not do anything without the serial number. The logical thing to do is get the serial number off the water heater.
Also if you really know when you bought the water heater you can go to the computer terminals and it will give you a copy of the receipt if you used a credit cards or wrote a check. So you are not screwed unless you act badly to the staff.
How did you act? I have had wonderful experiences with Menard's and I have purchased hundreds of items over the years after the remodel jobs. There are always extra items left over after a job. If I can't find the receipts because I paid cash for small ticket items then I get store credits. No big deal because I can always find else to buy there. The have great prices and selections.
Be kind and you receive kindness back, be a jerk and you get yourself right back at you. It up to you how you want to be treated.
John M in Crystal lake

R
R
renovator777
, US
Nov 02, 2010 10:09 am EDT

anyone who uses such crude language sounds so offensive that they have completely turned off my mind to whatever point they are trying to make. i am quite sure that menards is thrilled to be rid of people who act uncivilized. they couldnt care less how much you were going to spend there.

M
M
MsMaddie
Moline, US
Oct 22, 2010 4:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

start shopping at your local mom and pop stores . they work hard to give you the best products and service. and back them up to. may cost a little more but worth every penny if you have ever been put thru the ringer at a big store.

H
H
hen c
Peoria, US
Mar 28, 2010 8:41 am EDT

i understand your concern. i bought a water heater there two years ago and it went out. i was told because i didnt have the serial that they couldnt do anything for me or uphold my warranty. when i implied, so i'm screwed, the salesperson hung up on me. total bs and unfair.

M
M
Menardsneutral
Merrifield, US
Aug 10, 2009 2:02 pm EDT

Funny how everyone comes prepared to spend all this money...but usually you never buy anything anyways. Grow up, get to the top of a really high building and do us all a favor by jumping off you piece of ###.

ComplaintsBoard
S
7:21 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Menards customer relations

My recent and last trip to our local Menards proved to be a lesson in patience as i don't believe i've ever been as mad in my entire life.This complaint deals with my treatment at their "yard"security check out. Having purchased 100 red edging blocks, and driving to the "yard" and loading them, when i returned to the guard shack Rachel informed me that these were the wrong color..i said" what do you mean"thinking she was kidding, she said these are red/black...I said what ever they'll work o.k...she informed me i'd have to do return on these and get a new invoice. I said" there the same price" she said it messes up the inventory count. Well i guess Rachel had a point there, but my issue was where she wanted me to go was on the other side of the store with a two year old in tow no less.And i must say i didn't enjoy the tone she took with me as she started to order me around like she busted me for grand larceny{ i.e color discernment)so i backed out of line, parked went through the store to get the new invoice.Told the clerk what had happened they gave me a new ticket went back to the yard, got back in line to see Rachel where upon she informed me this ticket wasn't vaild and was ordered again to park .She told me i'd have to go and get this ticket fixed.I told her i wasn't moving and get the manager.After 10 min someone told her it was o. k. to let me out, but i wanted to see the manager and went in and tracked him down on the other side of the store of course ... he nodded and said sorry and that was it.So we (two yr old in tow) walked across the store for the 4th time and 40 min in our sentence for having red/black and not red( and let me say there's not much difference) back to the truck back in the line to see Rachel who true to form counted the bricks for the 2nd time and announced we were FREE TO GO where by now i was more then just a little annoyed and wadded up the invoices and scored 2 points in the guard shack but just showed Rachel "one" for which later i regretted. Menards needs to remember you build business one customer at a time and thats how you lose your market shares to Lowes and Home Depot.

Read full review of Menards and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
D
D
defender72
Decatur, US
Jun 05, 2011 3:01 am EDT

dunb ###

D
D
defender72
Decatur, US
Jun 05, 2011 2:58 am EDT

you picked up the wrong thing and its thier fault i dont think so you messed up and if she let you leave with the wrong thing thats her job so i guess u dont care about her or her job after your mistake just as long as you get you way how rude the bottom line is you ###ed up and want menards to turn thier heads and kiss your ### no matter whos job is at stake your a damn ###

D
D
4DThinker
Beaver Dam, US
Jun 22, 2009 5:51 pm EDT

YES! exactly what I was gonna say sara.

S
S
sara
burnsville, US
Jun 06, 2009 9:52 pm EDT

well yea its annoying but you did get the wrong color and she has to follow the policy what guests need to understand is that regular employees will get written up and fired if they just let the customers have their way. you may think it is wrong and we may too but it should not be expected of us to have to do what you want and get in trouble.

ComplaintsBoard
M
10:37 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Menards mailing scam

I received my new Big Card a few wks. ago (about 3-20-09) i am building a home and purchase a refrigerator from menards and put the purchase on the new Big Card. They managed to send me the Big Card but not my first bill. I wanted to pay the bill with my draw check from the title co so that i would not be billed finance charges. As i realized my bill hasnt come yet i called the Big Card to ask when my bill was due : customer service rep. said it was do the next day. I said i never got my bill yet. She told me i could pay it over the phone but there would be a $15.oo charge to do so. But if i paid it online it would be free: guess what-it wasnt free i still had to pay the $15.oo. so is this a scam of theirs? my big purchase on their Big card with the int. rate off 22% and late fees if i were to have paid it late. Which i didnt but if i wouldnt have called that day it would have been late. Menard better make good with me on this or I as a contractor will never go through their doors again. also I will do my best on having this situation investigated -Big card scam.

Read full review of Menards
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
F
7:41 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Menards - mastercraft doors

Purchased a special order door from Mendards in Oakdale MN. Paid a lic. contractor $400 to install it in Sept 2008. The door is so warped that the slightest breeze blows it open. It is now March 2009 and we still don't have any resolution on this problem. Menards insists we deal with the door manufacturer, MasterCraft. Truth is neither one of them gives a...

Read full review of Menards and 22 comments
ComplaintsBoard
C
8:52 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Menards wrong price

Visited your 2102 East Springs Drive Madison, WI store on February 15, 2009 at around 5pm.
We went in for two specific items, a bath tub spigot and pre-made shelf. On the way from the plumbing dept. to the other corner of the store, we went by the pet section and saw these pet pillows marked $4.95 closeout. We picked the one off the top of the pile, there were 2-3 other pillows stacked in the bin marked $4.95. We continued to the corner of the store for the pre-made shelf and headed to the checkout.
At the ring up we noticed the pet pillow was ringing up as $36.
We complained to the floor manager that was not the price marked for the item.
She called back to a "Marc" and he said that was the correct price for the item SKU.
I then went back and now the bin that had the 2-3 other pet pillows was empty and stacked into the bin next to the now empty one. Marc pointed to the bin with the $36 price mark, now overflowing with pet pillows. I told Marc that the bin marked 4.95 had 2-3 other pet pillows when we picked the item. He had no answer.
Going back up front, the female floor manager ignored us until she got her boss, the asst. manager.
We were informed that it is not Menards responsibility to provide the correct price if we the consumers cannot decode the SKU on the item and the price tag.
In addition, he said Marc is the most honest person he knows and would not lie about a bin of pillows being moved in the time we picked one and walked through the store to the check out.
The Asst. Manager walked back with myself and my fiance. The empty bin was there and immediatly the Asst. Mngr took the 4.95 tag out of the sleeve.

Does Menards honor displayed prices?
If Items are going to jumbled around; someone looking for a certain color, fabric type, wouldn't individually tagged items with clearly marked price be more prodent?

I know customer satisfaction is important to Menards, and I am sorry to inform you that until you can prove better customer relations, I will no longer visit your stores and go to your competition in these tough economic times.

Read full review of Menards and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
M
M
menardsie
gb, US
Jul 25, 2009 2:36 pm EDT

um, if something costs $36, and the store gave it to you for $5, they'd lost money. I guarantee that the profit on the pillow is not that much. Not to mention the fact that you should know better than that. When I product is marked at an unreasonably low price, duh! We can't sell things for less than cost, or there'd be no profit, and thus no stores.

S
S
Shaun
South Bend, US
Mar 10, 2009 7:36 pm EDT

I could see how you would be disappointed with the pricing issue. I too would want it to have been for 4.95. But if customers move product around and it gets put in the wrong place, I am also not going to make the store pay for a customer messing up the shelves. It sounds like this pillow was right next to the $36 pillow spot and was accidently moved over. Not your fault and also not Menards fault.

ComplaintsBoard
S
12:11 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Menards inventory/service

Never again will i walk into a Menards anywhere, they don't speak to you when enter the store. Product they say is in-stock ISN'T. Then they don't even try to get you to order it if you want it. This place is worthless. Home Depot and Lowes you have nothing to worry about. You have a shopper for life.

Read full review of Menards and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
M
M
menardsie
gb, US
Jul 25, 2009 2:30 pm EDT

I work in a WI Menards. I say Hi to people constantly, and many ignore me completely (some even looking at me as if saying hi is odd). You can't tell me 90% of customers even want to be bothered unless they ask for help, that's just a pissy complaint. Besides which, most customers don't WANT to order things out, I get ignored when I even ask half the time...not to mention the fact that a customer couldn't possibly just ask if they can order it.

I say HI to customers, I check the stock and then call the department to see if we have it, and I've check stock for other stores and had them hold stuff for customers. To say we don't make the effort is ridiculous. Every retail store is going to have some level of inventory issues, whether it's due to theft, unrecorded damage, or being rung up wrong in the registers. We do our damndest people!

A
A
Always looking for the best
, US
Jul 12, 2009 5:58 pm EDT

My husband and I traveled from the northern tip of Stark County to go to Menards in Massillon. I don't know what happened to your experience - We were greeted wonderfully, great customer service, friendly, clear environment and knowledgeable. We'll travel it again real soon, as Lowe's and Home Depot has nothing on Menards. I was so worth the 30 minute drive one way.

ComplaintsBoard
O
10:28 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Menards why did I agree to work for such a place?

I am currently a cashier at Menards. I have never seen such poor customer service by my superiors. For example...

It was around 6:50 or so on a Sunday night (keep in mind Menards closes at 7 on Sundays) I was helping a guest in my line who wanted to special order something from plumbing, I told her the store closed in about 10 minutes and that maybe she should come back the next day, however, she lived about an hour away. I called the FE manager up to have her contact the Plumbing manager to help this guest.

So the plumbing manager came and she went back with him and left her cart in my aisle.

I had a very long line and I was the only cashier, so I wasn't paying attention to this lady's cart. Eventually she came back with her special order after this she asked where her cart was. Sympathetically I told her I didn't know where it was but I said that maybe my manager moved it.

So, I called my manager to my aisle and the guest calmly asked her if she had moved her cart.

My manager freaks out and says "Look lady I didn't touch your cart!" I look at her like what the heck are you thinking talking to a customer like that!

Well after my manager walked away we found her cart, and the guest told me that she would never be shopping at Menards again.

Every time I work I have at least 15 guests tell me that they will never shop at Menards again.

Everyone who works at Menards is generally always in a bad mood, and it *** because when I walk into a store I want to be greeted with a smile and a "how can I help you?" at Menards it is the TOTAL opposite!

I would recommend to anyone reading this to take there business elsewhere like Lowes or Home depot, hopefully they have better costumer service.

Whenever anyone asks me where I work I am ashamed to say that I work at Menards.

I am so happy that I have a job interview tomorrow so I can quit the [censored]hole that they call a store.

Don't count on saving big money, I would recommend saving your time!

Read full review of Menards and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
F
F
freedom from menards
, US
Dec 25, 2014 6:19 pm EST

@LockJawCowboy Your a tool and a loser for thinking Menards is a great job! What are you talking about? Where do you come up with your rants? I have read several of your other posts, and I would like to ask how do you know the person's work ethic and job performance? Where you personally there to witness this? I doubt it and your making false assumptions. So, stop ### at people for stating the truth that Menards sucks to work for and treats employees like ###. For the record, I have a better career as a scientist that treats you as human being and is more challenging then working at this dead end job.

L
L
LockJawCowboy
Omaha, US
Feb 26, 2009 1:15 am EST

Rule number one Okkay! Take care of the guest. Talk about giving guest service, you told the guest to come back tomorrow. Let me tell you that is great guest service ###. If you would have done your job properly there would not have been this problem in the first place. Congrats on getting a new job where your going to tell them to shop some where else because they are wasting there time where ever you are at.

M
M
menards3118
Chicago, US
Feb 15, 2009 3:05 pm EST

I'm sorry that you had such a terrible experience working for Menards, I have been with the company for over three years without a problem. I started out as a cashier just like you and I am now an assistant front end manager. I wonder what store you worked at because I have also worked at two stores both in the chicago area and both stores are great with customer service.

ComplaintsBoard
A
7:26 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Menards 14 day return policy

Recently my family has purchased 10's of thousands of dollars remodeling our mothers home. those purchases were made in good faith. all the while thinking that if there were an issue, with a product we could take it back for a return and get a new one. However, in oct 2008 we purchased a stove, in dec 2008 we called menards stating that the hinges on the door would not closed. they refered us to the repair company and we called them, they came and fixed it, for a month, again called menards, they refered us again to the repair company, and this time when they came to repair it they said the first guy didn't put the hinges on right, two days later broken again, and we call menards. fed up we ask if we can return it, and the answer is NO returns don't happen after 14 days. they advised us that menards is not responsible for items sold from their store and that we would have to contact the repair company again. this time when we called we asked if we could return it and they said they only repair items and menards would have to ok the return. so again we call menards, so like a run around, it is. menards explained that they have contracted with the company to sell their items but after two weeks hold no other resposibility to the customer or the company. now we have to call the company to see if we can return it to them. oh what fun this is. while talking with menards i asked why the customer is not made aware of this arrangement. the answer, we don't have to. my question to everyone out there is, isn't this deceiption on the part of menards. my advise, go somewhere else, check out the return policy, and service company before your purchase. otherwise i might pass you this continuous circle we call junk service and even worse service.

Read full review of Menards and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
M
M
mabaeb
, US
Jun 29, 2009 7:31 pm EDT

everyone that is hired at menards have to know the return policy so i doubt they told you that... plus it is on the receipt as the above said but duhhhhh get your ### straight before you post stuff.

D
D
4DThinker
Beaver Dam, US
Jun 22, 2009 6:05 pm EDT

The return policy is written on every receipt.

E
E
Elmo96
Marseilles, US
Feb 16, 2009 2:49 am EST

The Menards return policy is as follows:

If you have your receipt and the return is being made within 90 days of purchase, you get either cash back or the amount is returned back on your card or on store credit.

If it's after 90 days, we give store credit

If you don't have your receipt at all, you get store credit period, no exceptions, whether it is within the 90 day limit or not.

As long as the product is sold in the store, we can take it back. The only exeptions are custom orders (for example: tinted paint, custom cabinets, ect.)

I've worked there for over a year and a half and have yet to hear of this mysterious "14-day return policy" for items other than holiday or seasonal. The only other thing that we have such a policy for is checks...we can't give cash back on a check that is less than 14 days old. The entire return policy is listed on the website...I would print it out and take it into the store and ask them where this 14 day policy is listed, (I'm pretty sure you would find out right then and there that it is a bunch of baloney) because I even work the returns counter at Menards and I can't make anything out of it!

ComplaintsBoard
K
11:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Menards horrible company

Menards is a terrible company too work for Not steady work unrelaible income they want to own you! No one works there for long the place is awful

Read full review of Menards and 16 comments
Hide full review
16 comments
Add a comment
D
D
47DMS
Wichita, US
Dec 07, 2014 8:52 pm EST

I wholeheartedly agree with what was said because there is no life with that place and they are disorganized and there is no work or life balance, because management and corporate don't care all they care about is taking care of the LAZY ones that don't want to do anything and promote them.

F
F
freedom from menards
, US
Nov 15, 2014 12:52 pm EST

Menards is by far the worst job I have ever had! Seriously, the people praising Menards and calling us lazy need to stop bitiching at us for stating the truth and get there head out of the sand, because their masking the truth that this company could care less about their employees/customers and preventing them to change for the better. This job is the typical dead end job unless your in corporate. They use IPS and just enough benefits to lure unsuspecting people in, but it doesn't make up for the lack of pay and perks, no work/life balance, and the crap/harassment you have to put up with daily there from rude customers and clueless co-workers/bosses. All their money and benefits isn't worth your time and sanity to stay here in the long run. I used to work there for over 2 years and quit, because I found a better job with my degree. I got tired of being treated like s&*t by the mircomanageing and disrespectful managers and being taken advantage of for being a good hard worker. The hard worker never gets appreciated or feels a sense of accomplishment, and we get the rath of the GM's when things are not done right by others, because they know we will pick up the slack of the real lazy workers. The hard worker is the pack mule for this place since alot of workers are incompantant which means we get the s&*tty shifts, working every overnight, and closing then opening the next day. If your a good worker, it seems management wants you there during all hours of operation until you feel like your practically living out of your car as if you don't have a anything else going on in your life such as taking care of a house, family, etc. All in all, this place is a disorganzied hell hole and is ran by a bunch of greedy heartless people who don't value their employees hard work they do for them and don't give them proper compansion/benefits and rest. Stay clear of working here! I get payed more and better benefits, treated with diginity, enjoy my career, and have a work/life balance at my current job working 40-45 hours every week Monday-Friday.

J
J
JBAnnoyed
Yorkville, US
Jun 22, 2011 10:55 pm EDT

How am I not surprised by your childish response.

J
J
JBAnnoyed
Yorkville, US
Jun 22, 2011 10:31 pm EDT

I can agree with most of this. I had some items delivered to my house and when I asked them to back the truck up and unload the items in my garage they commented on why I couldn't unload the items myself. When I order a pizza, the driver doesn't ring my doorbell and make me get the pizza from their car. I find it ridiculous that they can treat their customers in that way. One of the reasons is probably the way management treats their staff. Favoritism is a huge thing at menards. Their slogan should be, kiss ### and be successful at menards. Yeah that's two syllables off but whatever. My girlfriend has been working their for over six months and has been written up twice because supposedly she did not fully stock an item. Of course the department head can not prove that the mistake was made by her, as their inventory system consistently is wrong. Negative 15 items in stock and there are 5 items on the shelf. More than one location for an item in the store but yet the computer system only shows one. Employees are told to stock the other locations that change all the time but yet are written up for 'walking around and wasting time'. Politics run rampant at many store locations and as usual management sticks together. Other departments make the exact same mistakes of not 'fully' stocking shelves and are just told to go get the item from the back and stock it. They are not written up, but yet my girlfriend was. You can expect management to blame their employees underneath them instead of being responsible and admitting to a mistake. They would rather let someone get fired for their own mistakes. Needless to say, she is looking for employment elsewhere where employees are not scapegoated for others mistakes. And to comment on the cashiers that don't get an actual dollar amount till count? You got to be kidding me. Just goes to show, if you want fair treatment, solid hours, lunch breaks at reasonable times and a business that values itself on making it's employees and customers happy across the board, (not just the ones they like). Then go to home depot or lowes. If you don't believe me, look up the history of the current owner of menards and how he would have his management go to competitors stores and buy all their stock of items they couldn't compete with so that customers were 'forced' to pay a higher price at menards. That is price gouging and it's unbelievable that this company is still in business. After my girlfriend quits, we will be reporting the circumstances to EEO and the BBB. No wonder menards has the highest hiring rate in the industry. Many people cannot stand to work there. I do understand that some stores can be fantastic depending on the experience and fairness of the management. But the store my girlfriend works at, the manager can't even show up on time to unlock the doors. Does he get written up or fired? Nope, everyone else does. Is there a hotline employees can call to complain about unfair treatment or racial discrimination? Because it seems to me that my gf's manager dislikes people of hispanic nationality. JUST PLAIN RIDICULOUS!

L
L
little one 222
, US
Mar 07, 2011 3:20 am EST

I feel that menards is a companey that cares more about the money they make then how they treat their employees. A lot of the polices are stupid and the things they expect us to do irritate guests more then help them. I too have been written up because my register was off however three other ppl were on it that day including a head cashier and because they only did one audit on it (later that night after everyone had been on it) they didnt know who had made the mistake so they wrote all of us up. When i first started working there i didnt believe it when ppl told me that the cameras were in the store to watch us not the guests but now i believe it. Menards doesnt back thier workers at all, one person who worked at my store, who was a good worker, always happy and friendly, extreemly poliete and helpful to guests got fired because some guest wrote to the general office and said they didnt like how they had treated them and found this person unfriendly. Any one who had ever worked with them would know that this was an all out lie by a mad customer. However instead of taking the side of the employee and try to find out what happend they just fired this person. I never in all my life worked a such a place like menards.

A
A
akhigh10
Naperville, US
Aug 06, 2010 1:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Menards is really good at using their employees to excess without giving the proper compensation. When I was working as a cashier I was written up for wanting to count my till. I counted it before I would start my shift and the front end manager yelled at me saying I wasn't allowed to count the money. On one day after being yelled at I counted my till again and the till came up 12. 00 short. I immediately called the manager on the walkie talkie and told her but she just yelled at me over the walkie talkie, later that day I was written up for counting my till. I ended up going to the Human Resources Guy and expressing my concern that if Menards wants me to be responsible for their money then I should have the right to count it to make sure that it has the amount of money that it was supposed to have. I was told I was able to count my money before I take it to the register in front of the manager. So the next day I went into the counting room thinking I was going to get to count the money in my till. But instead the manager weighed the money then handed me the till and told me it was fine. I pushed the issue that I was told I could count the money before taking the till which made the manager very angry at me and from that day forward it was obvious I was going to continue to be treated poorly. The harrassment continued from the management until I finally quit 6 months later.

S
S
sara
burnsville, US
Jan 06, 2010 7:15 pm EST

To the person above, that has happened to me before and it is very fustrating. But most likely if its not you doing it you won't get written up again and it won't be an issue, unless the person that did it keeps handling money poorly and your always on the same register, , i guess, but it should work out

D
D
Don't do it_09
Babbitt, US
Jan 06, 2010 5:47 pm EST

I think it's completely stupid that they write you up for having your drawer go over by 10.00 when they don't even know if it's you who did it or not. THEY DO NOT CHANGE DRAWERS DURING THE DAY, so anyone who was on that register that day gets written up because someone made a mistake. Don't get me wrong, being written up for something like that is fine with me but you have to have the proof (like different registers for each employee) that they were the ones that made the mistake because then you will know you did it and can watch closer next time. I work there and HATE it. I worked there two days and got a wrote up for that. That is a stupid thing to write someone up for that didn't even do it (Someone did but then everyone else gets written up too!). I think this rule is VERY unfair to people who may or may not have done something.

S
S
sara
burnsville, US
Jan 01, 2010 10:34 pm EST

oops i meant the burnsville one did.. i always shop at the apple valley one lol

S
S
sara
burnsville, US
Oct 14, 2009 12:34 pm EDT

and by the way i dont think menards is a horrible company. i like working there. i just thought that rule was unfair

ComplaintsBoard
N
9:20 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Menards worst service

I have spent about $7, 000 at menards this past yr alone to remodle my basement and re side my house. I went to Menards to order 2 custom sized Mastercraft doors for my basement remodel. I gave them my rough openings and they told me the door sizes that i would need. Not knowing anything about what doors would fit I agreed to what they said I would need. I signed the order and waited for my doors to come in. After a week my doors were in and I picked them up. I got them home opened them up and guess what, TOO BIG! I called the millwork dept and they said there was nothing they could do about it cause it was a special order and I signed it. I argued that how was I suppose to know what door would fit my rough opening. I was again told there was nothing that could be done. I looked things over and decided whatever I will use the doors in another room when I put up some new walls. Well a couple months latter I was ready to put up the doors so I again went to Menards to order the doors. I went to the millwork dept told Jenifer myexperience was last time and gave her my rough opening sizes. She looked it up on the computer and told me that with my rough opening of 30.5 inches the largest door I could get was a 26 inch door which would be 29 inches overall with the frame. So I asked many times are you sure this is correct and she was very rude with her answeres but assured me they were the best option so again I signed the forms and away I went to wait for my doors. A week latter the doors were in and I went to pick them up. I got the doors home and i was worried right off the bat. Guess what now they were TOO SMALL! I went tothe millwork dept and I got Jennifer and told her my situation. She looked at my paperwork and said I didnt do anything wrong and scoffed at me. I told her that I didnt care if someone did something wrong or not I wasnt blamming anyone I just wanted to get the right doors considering I now had $400 worth of doors that didnt fit my rough opening. SHe was very rude and stated that I needed to wait till mon and she would check with the company to see what they could do. I came home from work Mon and had a message on the machine from Jennifer that stated there was nothing that could be done for me. So I decided to go to the store to talk to them in person so that I could better explain. I went to the millwork dept for the millionth time, found a worker and asked for the manager of the dept. I got the manager and explained what happen and he agreed that it was a bad situation but didnt think they could do much. He said that the most that he could do is re order the doors and I could give him my doors back he would give me $60 a door. I asked if he could talk to the store manager and see if he would be willing to re order the doors and take the most recent wrong ones back. The millwork dept manager called the store manager and the store manager was complaining about us bothering him and said he was too busy to talk to me. The millwork manager told him what he offered me and he got yelled at by the store manager for even offering me what he did, and then hung up on the millwork manager. I stood there waiting and finaly asked where the store manager was cause I wanted to talk to him face to face. He called the store manager again and asked where he was. So we went to the front of the store where the store manager said he was and guess what NO MANAGER. After a while of cat and mouse the millwork manager called the store manager again only to be told that he knew of the situation and he had no need to talk to me about the situation. I told him that I have spent atleast $7000 their this yr and had alot more projects to do. I asked if they always treat customers this way considering there is a Home Depot accross the street. I again asked if there was any way they would take the doors back and re order the correct ones. This would only set the store back $200 or less if they put the other doors on the floor for sale, and I would continue to use their store for my remodel projects which could amount to over $20, 000. The manager again said I dont have time. I stated that if something was not done I would never use that store again and at this point he told the milwork manager good bye and hung up the phone. The millwork manager apologized and said I wish I could do more for you. After all of this I found it to be the worst customer service I have ever received in my life. The store manager had no problem telling me NO and had no problem with me going to Home Depot for my next projects. I would just like to let everyone know what a crappy place this is to work with when you have a problem. I have never had a problem with anyother employees except the one woman in millwork and the store manager. Just be ware if you order something you are stuck with it no matter what!

Read full review of Menards and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
S
S
Steven13
Dexter, US
Jul 24, 2020 12:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have had a similar experience at my local Menard's store, and when I have complained to corporate, they don't care. I will NOT shop there and would rather spend more money to go ANYWHERE else! Menard's is the worst of any of the big box stores I have ever seen. The worst part is that the attitude at the store level is condescending and rude and at the corporate level, customer service is non-existent. The phone number even tells you that they will not respond when you get the recording. It's AMAZINGLY BAD!

T
T
tinkerbell
Lockport, US
Apr 02, 2009 1:19 pm EDT

I work for menards in the millwork department, if Jennifer is the one who told you your doors would fit then she the one who screwed up at our store if we would have done that we would of reordered your doors at the right size and took back the wrong doors the department gets 50 percent back for your return doors and then they put them in the bargain area and resells them, so menards really doesn't loss any money at all.

ComplaintsBoard
V
4:41 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Menards fraud and scam

I went to menards up in Bloomington and I was looking for a new dryer I was looking to see if they had the whirlpool duet and they did it was on sale for $599.00 for electric when I asked about gas it was $400.00 more! I can understand $50.00-$100.00 but 400.00 dollars more is outrageous!

Read full review of Menards and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
A
A
allisonanstrom1980
, US
Apr 24, 2015 8:37 pm EDT

Are you for real?

M
M
Machineco
Montreal, CA
Mar 26, 2014 10:49 pm EDT

Hey... "Valerie" give it a break.
Your dumping on TOO many people, this time for nothing.
Gas stoves are WAY more expensive to build, harder to control,
more safety requirements and less volume of sales.
AND for the above reasons already stated by others, the price is easily
much higher. AND you admitted that the electric one was 'on sale'.
So why the big 'outrageousness" of the gas unit price?

IF you really are... an 'investigative journalist" then to be
fair you must Investigate BEFORE journalizing ! ;-)
Cheers.
John

D
D
dgdgdg
, US
Dec 13, 2009 7:25 pm EST

I'm gonna guess the gas was Special Order and not on sale... which means this person thinks Menards is discriminating against gas dryer owners... when in reality they just hate left handed people.

D
D
Dingle Bogardus
Mt. Sterling, US
Oct 18, 2009 2:33 am EDT

Also, I fail to see how this is either a fraud or a scam. At worst it is an unreasonable price disparity, and I really don't think it is even that.

D
D
Dingle Bogardus
Mt. Sterling, US
Oct 18, 2009 2:31 am EDT

1. As Helping Out stated, gas appliances are always higher than electric appliances, and sometimes the difference is significant. And special order items are generally higher than stock items.
2. It is possible that on the day you shopped, the electric unit was on sale and the gas unit wasn't. Or perhaps they were both on sale but the sale tag for the gas model was missing.
3. If the retail on the gas dryer is $400 more than the electric, then Menards' cost is probably also $400 higher. I think you should be complaining about Whirlpool, not Menards.

H
H
helping out
appleton, US
Feb 14, 2009 4:21 pm EST

look at all gas products and you will see that they are more expensive, but in the long run they will save you money. On top of that the gas dryer was a special order.

Menards Customer Reviews Overview

Menards is a popular home improvement store that offers a wide range of products for DIY enthusiasts and professionals alike. The company has received numerous positive reviews from customers who appreciate its vast selection of products, competitive pricing, and excellent customer service.

Many customers have praised Menards for its extensive inventory of building materials, tools, and hardware. They appreciate the convenience of being able to find everything they need for their home improvement projects in one place. Additionally, Menards offers a variety of services, including custom cutting and installation, which customers find helpful.

Another positive aspect of Menards is its competitive pricing. Customers appreciate the store's low prices and frequent sales, which allow them to save money on their home improvement projects. Menards also offers a price match guarantee, which gives customers peace of mind knowing they are getting the best deal possible.

Customer service is another area where Menards excels. Many customers have praised the store's knowledgeable and helpful staff, who are always willing to assist with any questions or concerns. Menards also offers a variety of online resources, including how-to guides and project ideas, which customers find helpful.

Overall, Menards is a highly regarded home improvement store that offers a vast selection of products, competitive pricing, and excellent customer service. Whether you are a DIY enthusiast or a professional contractor, Menards is a great place to find everything you need for your next project.

Menards In-depth Review

Overview: Menards is a leading home improvement retailer in the United States. With a rich history spanning several decades, Menards has established itself as a trusted name in the industry. The company offers a wide range of products to cater to the diverse needs of homeowners and contractors.

Product Range: Menards boasts an extensive product range, covering categories such as building materials, appliances, home decor, tools, and more. Each category is further divided into subcategories, ensuring that customers can easily find what they need. The quality and variety of products available at Menards are commendable, with options to suit every budget and style.

Pricing: Menards adopts a competitive pricing strategy, offering affordable prices for its products. A comparison with competitors' prices reveals that Menards often provides better value for money. Additionally, the company frequently offers discounts, promotions, and loyalty programs, allowing customers to save even more on their purchases.

Customer Service: Menards excels in customer service, with a team that is responsive and helpful. Whether through phone, email, or live chat, customers can easily reach out to the support team for assistance. The availability of multiple communication channels ensures that customers can choose the most convenient option for them.

Website Usability: The Menards website is designed with user-friendliness in mind. The navigation is intuitive, making it easy for customers to browse through different categories and subcategories. The search functionality and filters further enhance the product discovery process. Detailed product information and specifications are readily available, helping customers make informed purchasing decisions.

Shipping and Delivery: Menards offers reliable shipping and delivery options. The company ensures speedy delivery of products, minimizing wait times for customers. The packaging quality is commendable, with products arriving in excellent condition. Customers can trust Menards to handle their orders with care.

Return and Refund Policy: Menards has a customer-friendly return and refund policy. Initiating returns and obtaining refunds is a hassle-free process, ensuring customer satisfaction. While there may be certain conditions and limitations for returns, Menards strives to accommodate customer needs to the best of their ability.

Store Experience: The in-store shopping experience at Menards is top-notch. The store layout is well-organized, making it easy for customers to navigate and find what they need. Knowledgeable staff members are readily available to provide assistance and answer any questions, enhancing the overall shopping experience.

Reputation and Trustworthiness: Menards enjoys a strong reputation in the industry, known for its reliability and trustworthiness. The company has garnered positive customer reviews and ratings, reflecting the satisfaction of its clientele. Customers can trust Menards to deliver on its promises and provide quality products and services.

Sustainability and Social Responsibility: Menards demonstrates a commitment to sustainability practices. The company actively engages in environmental conservation and energy efficiency efforts, contributing to a greener future. Menards also participates in community initiatives and philanthropy, showcasing its dedication to social responsibility.

Pros and Cons: Menards has several advantages, including a wide product range, competitive pricing, excellent customer service, and a user-friendly website. However, some customers may find limitations in the return and refund policy. Overall, Menards' strengths outweigh its weaknesses, making it a reliable choice for home improvement needs.

Conclusion: Menards is a reputable and trustworthy home improvement retailer that offers a wide range of quality products. With competitive pricing, excellent customer service, and a user-friendly website, Menards stands out in the industry. Potential customers can confidently rely on Menards for their home improvement needs, knowing that they will receive top-notch products and services.

Final thoughts: Menards' commitment to sustainability and social responsibility further adds to its appeal. By choosing Menards, customers not only enhance their homes but also contribute to a greener future and support community initiatives. Menards is a reliable partner for all home improvement endeavors.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Menards customer service

Phone numbers

+1 (800) 880-6318 +1 (800) 871-2800 More phone numbers

Website

www.menards.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Menards?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Menards Customer Service. Initial Menards complaints should be directed to their team directly. You can find contact details for Menards above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Menards. Discuss the issues you have had with Menards and work with their customer service team to find a resolution.