Menards
reviews and complaints

I have worked in retail for years. You have no idea what you are talking about. I am guessing you are the one giving poor service. There are some customers that you can't please, but you still grin through your teeth and do whatever you can for them. Not sure where you were trained, I'm guessing the same place as the other people we are complaining about. I always gave exceptional service, which is why I am so picky when I go places. I know the way I should be treated and shouldn't be treated. Things that should be said and things that shouldn't be said in front of a customer.

Try reading the Special Order Contract that you signed first next time. Or better yet, don't order something you don't need. They charge a restocking fee because they are not a warehouse to store all the stupid special order ### that no one else is going to buy.

GoMenards is a liar. Pay and benefits is well, lol. What a joke. You must be a GO making positive comments to deceive us. This place is so micromanaged and break so many labor laws its not funny. They are not an employee friendly workplace and more like a minimum wage Chinese sweatshop. I felt more like a piece of s&*t subhuman slave than a actual working human being with the way they treat employees. They keep you after your time off and seems they want you there every minute the store is open meaning your life is Menards. No work/life balance. Their motto is Menards comes first and everything else gets in the way. This place is good for single people who are workaholics and don't care about their families/friends. I work hard and get the job done but I'm not working 50-55+ hours every week and putting up with outrageous policies/rules from corporate, no thanks. Definitely, the worst job I have ever had. I thank God that he blessed me with a brain to get a college degree and not to work for pathetic places like Menards. I have a better career now as a scientist. You wonder why you guys have such high turnover and can't keep management positions filled because you burn your workers out.

My dad died in 2007 in a car accident. The same time I was suppose to leave for the company "boot camp" manager training. Three days non stop training 6 in the moring till 10 at night. It took everything my manger had to get them to let me stay home and be with my family during that difficult time. The General Office has no compassion for human life. I left the company the following year because of this, after 13 years witht the company.

Menards Is an Interesting company. I worked there for 5 years and enjoyed the people/customers. I moved up rapidly and did very well however never really understood why they are so heavy handed on their workers. I received more letters of praise for my customer service than anyone else in the store and did very well with sales. In fact my weekend sales for my department were always 26% higher than the projected or payroll required numbers. All of that being said when my dad was told he had stage 4 lymphoma in his entire body I asked to be able to take him for his treatments my GM told me if I didn't use my vacation time or get a written letter from the Dr saying "It Had To Be Me Taking Him" that I would get fired (Even though I had no write ups on my record).
I sent an Email to GO to ask for special consideration since my dad was dying.
All they said was no -

I no longer work for Menards and I honestly can't believe they can be such heartless $$$$suckers after the amount of money I made them. When I left, My customers left as well. I still keep in touch with my contractors and to date I can say that the store I worked at has lost atleast $600, 000 in sales every year. I know this number because as a department manager I could ask the CCS team for their yearly sales.

I dont think Menard's is a company thats worth working for. Even the GO workers dont make alot of money. They will ask for people with a 4 year degree to work for $13 an hour and be insulted if your not willing to move to freakin eaclair for that money...

Seriously if you shop at Menard's make sure its because you can't go somewhere else.

Seams alot like a communist company.

That's funny... Because i enjoy working for menards. They pay well and if you do your job right and get off your damn cell phone you never get in trouble.

JULY 21 2011.I RECEIVED AN EMAIL SAYING MY SPECIAL ORDER STORM DOOR WAS AT THE STORE FOR PICKUP. I ASKED A FRIEND WITH A TRUCK IF HE WOULD TAKE ME TO PICK IT UP.HE AGREED AND DROVE 30 MILES TO HELP ME OUT. I GAVE THE STORE EMPLOYEE MY ORDER FORM AND HE WENT TO FIND THE DOOR. HE GOT THE DOOR AND I HELPPED HIM LOAD IT ON THE TRUCK. I COMMENTED THAT THE BOX WAS AWFULL WIDE FOR MY 32 INCH DOOR, BUT HE ASSURED ME IT WAS THE RIGHT DOOR. I TOOK IT HOME UNLOADED IT AND SET THE BOX IN MY GARAGE AND MY FRIEND DROVE BACK HOME. LATER THAT DAY I STARTED TO UPACK THE DOOR AND IT WAS THE WRONG ONE. I CALLED TO COMPLAIN TO THE STORE MANAGER AND TLD THEM WHAT HAD HAPPENED AND TOLD THEM SINCE I DIDN'T HAVE A TRUCK I COULDN'T RETURN IT AND I ASKED THEM SINCE IT WAS THIER MISTAKE I FELT THEY SHOULD DELIVER IT FREE OF CHARGE. HE SAID HE COULD NOT DO THAT BECAUSE IT WAS MY RESPONSIBILITY TO MAKE SURE I HAD THE RIGHT PACAGE BE FOR I LEFT THE SSTORE. THE STORE IS LOCATED IN KOKOMO INDIANA AND I ASSURED THEM THAT THEY WOULD NO LONGER RECEIVE ANY FURTHER BUSINESS FROM ME. THIS WAS THE THIRD SPECIAL ORDER DOOR I HAVE ORDERED FROM THEM IN THE PAST 10 MONTHS. I TRIED TO CALL THE CORPORATE OFFICE BUT THEY WON'T ANSWER THIER PHONE.

I work in retail and Menard's is a joke

First you say they wouldn't let you pay for your December purchases (I don't really buy that), then you say the store management didn't understand the conditions of the promotion. I'm thinking they just didn't understand your explanation, because I sure as heck don't.

By the way, your issue isn't really with Menards, it's with the company that administers their credit cards. Which I assume is still HSBC.

Service desk cashiers are supposed to take back any paint, mixed or not, for ANY reason, regardless of how much is in the can. Given the circumstances of your situation, the paint dept manager should have instructed her to give you credit on that gallon. You should have had the paint dept manager called up to approve it. She should have called back their to verify. She did a poor job taking care of this.

No company is required to offer a military discount. You choose to be in the military, so why should Menards have to pay for it? Times are tough, better to cut non-sensical discounts and keep staff.

Gift receipts can be given on any item no matter how they are purchaed. Buying with cash has NOTHING to do with it. As stated, they need to know BEFORE the transaction is done, otherwise, NO gift receipt!

You have to tell them at the beginning of the transaction that you want a gift receipt rather than at the end. If you did then its a matter of cashier error rather than company policy.

I have numerous records detailing each and every call I made to HSBC, and now that I am graduated from college, I have a little more time to find a resolution.. I am beyond frustrated though... Who can we turn to for help? It seems as our money (as consumers) is worth so little to everyone. Do I really have to be owed tens of thousands of dollars for someone to care? What's worse is that this costs us something more than money, it costs us the one irretrievable element.. our time... I'm mentally exhausted, but I cannot afford to give in and give up. What an incredible disappointment it is that these large corporations are enabled to destroy the consumers who support their businesses... what a disgrace

I agree with all. Still working at Menards, but hoping my cleaning business picks back up. Menards in Ann Arbor is being run by 25 years old, lazy GM'S and Assistants. They favor young people have allowed dating and pregnancies amongst employee's, this is against policies. Your suppose to get written warnings, then time off then and either demoted or fired. Some can have 20+ points against them, still working. Others( just recently), great work ethics, been there since opening, no points no warnings. Boom after not being up trash outside, which was sent by an e-mailed not in person, (GM job not theirs). Had their scheduled weekend off, came to work next scheduled day, worked 2 hours, was pulled in with GM and his assistant, and his manager boss( who was totally unaware of what was going on). Was written up, give 3 days off and demoted! All at once! Where's policy? I am blown away by this. It's no wonder everyone wants to quit this store. Unfair treatment!

I worked @ Menards in Ionia, Mi. for about 4 months, that was about all I could take of their crap employment! The front end Manager, I was a cashier, was older than me (45) and yet ran that front end like a JHS Click. It was very obvious who she favored as those people got to do pretty much anything they wanted. Shut down your lane. sure no problem. Run to get coffee down the road. sure no problem. Take your lunch ealry. Of course. Meanwhile she was a complete jerk to everyone else. The management seems to be very very concerned about THEIR bonuses as well. They constantly make people go home early to "make payroll" so they're bonuses aren't effected. My manager actually came back from a managerial meeting one day very loudly boasting to her assistant managers in front of all of us that they "better start sending people home EVERYDAY and make sure we make payroll everyday unless you want you bonuses cut" Also after another time after managers came back from a convention holding a meeting, oh and ALL MEETINGS are held at night which means if you work a day shift that day you have to come back to the store that night (it's mandatory!) to sit and listen to them scold you for not getting their bonuses up, to encourage all of us cashiers to start up selling stuff off of our lanes to every customer. Why? Because they needed bigger numbers to get bigger bonuses! Nothing in it for us cashiers what so ever just pressured daily from that point on to get those numbers up so that their bonuses could improve! They are a very greedy, self serving company to work for. They do not treat their employees well and do not pay them well either. You will find no respect working for Menards in any way shape or form. They are awful!

I worked as a stocker in Housewares with a guy who disappeared more than he worked. While recuperating from knee replacement surgery, I submitted my resignation. Keep in mind that this was during a period of FMLA, so I wasn't actively working.
Now, after much encouragement on the part of one of the best managers in the store, I applied to return. But, I'm not rehireable because I didn't give 2 weeks notice. I wonder how that works when a person is out on a medical leave and not working. 2 weeks notice of what? So, apparently they'll do better with lackadaisical efforts on the part of someone who should have been disciplined long ago than they would with someone who has a work ethic, because of someone's misinterpretation. This company could do well to implement more comprehensive employee and especially management training.

All the comments here are vaild ones. I am a former full time employee. I worked here while going to college and took full time until I got a job in my field to pay my loans and bills. Its true, Menards treats there employees like dogs. The computer scheduling system is not good, and I also had mutiple problems with it. It had me work mutiple times working 10 days straight (no OT since it was in 2 different weeks) which violates Illinois law where you can't work more than 6 days straight if full time, no set schedule as a full timer, and they schedule you less than 8 hours between shifts if you close than open which again violates state law. The long hours they schedule you for (10 or more hrs) make you burn out very quickly, and they keep the stores understaffed or have everyone working the same time so nothing ever gets done and your forced to stay after your shift is over to finish projects because of this. It was fine at first getting some OT, but it got rediculious after a while. The managers are very unprofessional and agree most of them don't how to manage and lack any business sense. I want to know who picks some of these managers becasue some of them shouldn't be in these positions. This is why you guys have such high turnover. This place is a joke and is ran by a bunch of greedy, heartless people who don't value their employees hard work they do for them. Oh well, just glad to not be working there! My advice for someone who is thinking of working here is to stay clear of this place!

I think Menards is too big for its britches. The infrastructure cannot keep up with the growth rate. The issues with the computer scheduling system are ridiculous in a company this size. I have had nothing but problems with scheduling since I started. Computers are supposed to make things easier, not harder! I had an much smoother experience when I worked for a small company that had a manual time punch system. And I belong to a relatively small department! I cannot even imagine what some of the larger departments are dealing with. I agree 100% with the statements about the manner in which team members are treated. I think the company must think that since they are offering profit-sharing, they can therefore treat employees like tools instead of human beings. We must show up on time or we are docked points. However, we can be sent home early or kept late regardless of whether or not we have plans or needs. Expectations are two-way: a company has expectations of employees, but employees also have expectations of a company. Wake up, Menards, or all the profit-sharing in the world will not garner you the retention you need in order to be truly successful!

I started out loving working for Menards. It was during the winter and the two departments I started training in (Millwork and Building Materials) were pretty easy to learn. What I cannot stand is the unfair treatment of certain people and management's lack of patience with some of their employees. I think it is unfair to be scheduled 13 + hour days with a half hour lunch break (if you're lucky) and that's it. There is no direction from any of the managers if you need help with something and it's pretty obvious that some of these people probably shouldn't be managers at all. I think that their anti-union stance on things will hurt them in the long run because of all the employee laws they end up violating on an everyday basis

Apparently, this is the training that store managers get coming down from corporate as this is the same treatment offered at Hodgkins, IL. Employees schedules are changed without a day's notice, call, email, etc. Employees/students are scheduled ten hours days on week-ends and are ASKED to stay? No they are told they have to stay until the store is ready regardless if they end up working 12 hours per day total, lunch is whenever if your lucky...maybe on the tenth hour.
I thinks its time for a class action lawsuit for unfair practices much like Walmart!