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1.6 736 Reviews

Menards Complaints Summary

105 Resolved
615 Unresolved
Our verdict: With Menards's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Menards reviews & complaints 736

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Newest Menards reviews & complaints

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3:49 pm EST
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Menards employee hazards

My complaint is really about persons with disabilities. This store is not providing a good rest area for their employees. It is located on a second floor and this is not fair to the employees who have a disability. My friend works there and she is medically disabled but she is one of the best employees they have. She always is at work and comes in whenever they call her in. The problem is having the breakroom on a second floor without an elevator, she is unable to get to the breakroom to take a break. They have lifted her with a forklift to get there, which is absolutely embarrassing and should not have to be done. She has had to go to the public restroom to sit down and eat her lunch. This is unacceptable to me! She is a dedicated employee and deserves to have a lunch room where she can escape customers and rest. She is not the only employee who has trouble getting to this "breakroom". Please tell me how this company can get away with this.

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pobarjenkins
Minneapolis, US
Jan 24, 2011 1:23 am EST
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Companies are not required to have elevators. If the breakroom is inaccessible they can offer her alternative means, but other than that there is nothing they can do.

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21212121212121
bismark, US
Jan 24, 2011 1:11 am EST

I am a store manager. We have a conference room on the main level where she could eat. This is a false complaint.

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3:43 pm EST
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Menards safety/ wheel chairs

I have had a very bad experience with how people with disabilities are taken care of. My wife, Daughter, and Her family went to the new store to get some supplies. I am disabled, and have a difficult time walking. When i asked for a cart, I was given an old wheel chair with a large basket for supplies. My Wife was pushing me, and tried to go into a isle with carpet. They have a carpet strip that is about a 1/2 inch high with a large incline. The wheel chair tipped forward, and i almost tipped over. Of course, i was embarrassed, and started to complain. I found out that the local stores have no say in how safety is taken care of. and that all the stores only have wheel chairs with the basket. I was reminded of a shopping cart when i got into the chair. There is no easy way to get out, other that to crawl out. The State should make it mandatory to have decent safe electric carts for a store as large as Menard's. I will not be back, I don't like to give my hard earned cash to some one with such a bad record, I recommend that on one with disabilities go there. It's a disgrace to anyone who can not walk.

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beekay
Hamilton, US
Oct 20, 2010 1:48 pm EDT

I have been to this store many times and can't think of any carpeted areas at all. I also have a bit of a back problem and find this store most helpful not only when I ask but even offering help on a regular basis.
I am sure Menards will help any one who needs help and I don't agree that stores should be forced to buy extra equipment for every situation. They will gladly get you what ever you want if you can't get it and that's good enough.

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dukhuntr
Fargo, US
Apr 17, 2010 1:33 pm EDT

why is it menards problem that you cannot walk. you should THANK the store because you do not have to bring your own chair, and they provide one for you. i cannot believe the whole mentality of entitlement in america today. make a law? who do you think will pay for that? why should I pay for a chair that I do not use. plan ahead and take of your own problems. don't make them mine.

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Iam Bakus
Sioux Falls, US
Feb 07, 2010 9:38 pm EST

Some people that require help with their own mobility, will actually have a device suitable for themselves and bring it!

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4:37 pm EST
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Menards mislabled price

While price shopping for a home heater, we found a 30, 000 btu model that usually sells for $199 priced at $129. We asked for assistence, and after the young lad hemmed and hawed and made about a half dozen flatly inaccurate remarks (about which models burned propane and which burned natural gas - the final remark being confirmation that this was indeed the correct price, seeing that the model numbers on the shelf tags matched) he then asked if we wanted it (we said yes) and if we needed a cart (we said yes) and he took off and brought one back, and just before loading the heater onto the cart he stopped and said wait a minute (or something like that) and then said this is all wrong, and then proceeded to remove the 1" square (or so) price tag out of the sleeve of the bigger tag taped to the shelf, and rearrange them so that the heater we wanted was now $199. He then looked at us and said "Sorry. Is there anything else I can help you with?" We said no and went to the Customer Service Counter, where a manager listened to our complaint, walked back to the heater section with us, and got on her cell phone with who knows who, and then told us the best she could do is take $20 off the price of the heater we wanted. (We declined.) Now. Walmart has a policy (as I assumed all larg responsible retailers did) that if the item is mislabled, you have every right to pay the labled price for the merchandise. Menards obviously feels otherwise. If cashiers (tellers, etc.) make mistakes, it comes out of their paycheck. So why not sloppy shelve stockers? Although technically we're not out anything (except our time and frustration) this still was a piss poor experience from a large corporate enterprises that cheerfully sings endless songs about saving big money in their advertising blitzes which extend all the way down to the store intercom. Further, anyone caught stealing in their store would presumably be swiftly and mercessly handed over to the police and prosecuted. Conversely, labling an item with one price and then attempting to charge a higher price (whether intentionally or otherwise - how about the customer running out of hands and putting an item in their pocket to get to the cashier only to forget about it... Would they be treated any differently?) to me is the exact opposite of shoplifting, and I see it as being every bit as criminal for the exact same reasons, whether anyone agrees with me on this issue or not. (Although admittedly whether anyone should be charged with a crime for mislabling merchandise to me is in the exact same category as whether to prosecute a customer for absent mindedly putting an item in his pocket for whatever reason, with the full intention of paying for it - basically it's a judgement call.) Further, supposing Menards denies the merchandise was ever mislabled in the first place. Even though I have a witness, that might not be sufficiently convincing for anyone to persue. Admittedly we're at a disadvantage, seeing that any employee could apprehend any customer and call the police and present any small merchandise and say they found it in the customer's pocket, and exactly who are the police going to believe and what kind of a defence will that customer have in Court? (None. And even if I had taken pictures, the counter argument would be that I'd done that myself in advance of taking the picture, so I see myself no further ahead even if I had.) So, assuming Menards does not deny that merchandise was originally mislabled, what is their Corporate Company Policy? What is the Indiana State Attorney General's position in this matter? (Yes, his office will get the next complaint!) What about the general public? Will even one less person shop at Menards over this? (I have no idea - but I DO know that if enough people felt as strongly about it as I do right now, things would change very quickly!) Comments are welcome, although I'm positive there will be a short (or maybe even a long) line of people accusing me of trying to get something for nothing. That's fine. But if anyone asked, I'd say all I want is what's right. And why should what's right at one major retailer be any different from what's right at another major retailer? Myself, I believe that what one considers to be right should have a strong proportional effect on how much business the general public wishes to conduct with them.

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Maury Runnion
, US
Oct 16, 2015 12:00 pm EDT

Surprised you got anybody even to wait on a customer in this place, which is why I quit going there..

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sara
burnsville, US
Jun 07, 2010 1:21 pm EDT

No, cashier mistakes do not come out of our paychecks. That is against the law. It was a mistake, grow up and deal with it.

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Iam Bakus
Sioux Falls, US
Feb 07, 2010 9:33 pm EST

Price tags, advertisements, signs, etc. are considered "invitations to negotiate" by law. Therefore, simple mistakes and misprints are not considered a crime. Had you taken even the most basic business law class in high school or beyond you would know this. Individual companies are not required to lose money on an item because a mistake was made pricing one of hundreds of thousands items in the store. Store policies may offer other remedies at the discretion of the store manager. You were not satisfied, so Menards will have to live without any further business from you.

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3:51 pm EST
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Menards return policy

DO NOT BUY ANY GAS POWER ITEM FROM MENARDS! Terrible refund policy. MTD snowblower had for 2 days. Rope pulled out and did
not retract. NO REFUND THAT ANY OTHER RETAIL STORE WOULD HAVE DONE. MENARDS ONLY GOOD FOR bags of sand and cement.

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4:24 pm EST
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Menards on sale, out of stock

I had to have a water heater, called local store, they said they had one and it was on sale and in stock.I live out of town and its christmas eve day, so I make the trip and again I am disappointed, they dont have it, so I have to buy a more expensive one with a little more wattage that I could of done without for the extra 79.00.Had this same problem on a shower tub a few months ago, that just came on sale and they were out of stock!To top it off, I get up front, check out and there is two courtesy helpers standing with a woman waiting on her husband watching me try to wheel this water heater out alone.

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dukhuntr
Fargo, US
Apr 17, 2010 1:23 pm EDT

here is the explaination. sales cause increased demand by lowering prices. demand for an item depletes supply. therefore a lower price yeilds lower supply levels. i still haven't heard you thank menards for being open on christmas eve. those carryout guys that were "standing talking to a woman" were at work on christmas eve. not home with their families. maybe it was a relative that was missing their company on such an important holiday, and stopped in to say hi on the way to christmas eve dinner. it's really nice that you have gotten in touch with your poor me attitude. it suits you well.

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Iam Bakus
Sioux Falls, US
Feb 07, 2010 9:36 pm EST

Did you ask for any help?

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9:44 am EST
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Menards Falling merchandise

Yesterday my husband was looking at solid oak 1 x 3's, 6-footers, when 3-4 of them tipped out of the storage bin and hit him on the head, leaving 3 visible knots plus a small scrape on his forehead. He reported it, and the store personnel filled out an accident report, but never asked him to sign it and never showed it to him. He asked for ice for the lumps on his head, and he was told there was some "back in the employees' first aid kit", but no one ever got it for him. When I got home from work (within about an hour of the injury), I took him to the ER, stopping in briefly at Menard's to take some pictures and speak to the manager. I have attached a picture of the dangerous set-up Menard's has for storing their lumber--stacked upright with no chains or bars across them to keep them from falling. If they aren't stacked at an angle, they tip forward very easily.

After taking the photos, I asked to speak to the highest level of manager in the store. I told him I was taking my husband to the ER, and he said that was good (they had already told him they would pay for it if he went to the doctor). I told him that my husband said he was never shown the accident report or asked to sign it, so we would like a copy. He said no, they don't give those out. (Why NOT? and why wasn't the injured person given a chance to see if they wrote it up accurately?) I also told him that I was upset that my husband had asked for ice, and was not given any, when he had visible bumps on his head. He said they didn't have any. I suggested they could have used snow (we have PLENTY on the ground now) and a ziploc bag. He said, and I quote "We're not Boy Scouts here." Nice, huh? I will be contacting their corporate offices about both the unsafe displaying of lumber, and also the disgusting attitude of the manager. He just kept saying "We did everything we were supposed to. We asked him if he wanted to sit down, and he said 'no'; we asked him if he wanted us to call someone, and he said 'no'." Well, my husband said they did ask him if he wanted to sit down, but he said they did NOT ask him if he wanted them to call someone (which I think they SHOULD HAVE, with a head injury). He said they just asked him what he wanted to do, and he said he didn't know.

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radha108
, US
Dec 25, 2009 7:05 pm EST

I feel for your husband and your situation, i recently went through a simalar situation at Ross store where 2 boxes fell on my head! I was with my 2 kids and after the blow to my head I was very disorrientated . When i spoke with the manager and store personal who were taking my report which they also wouldn't give me a copy off, I told them i feel really dizzy and feel like sitting down, they pointed off into the distance and told me i "could sit in the dressing room if i wanted!" it has now been 6weeks and i am still suffering neck and extreme back pain because of the insidence! Make sure you take every mesurre that your husband is properly cared for by seeing Doctors and making sure there isn't any long term damage, which you will be paying for later! You might need a lawyer to actually get the medical bills paid for!

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8:34 pm EST
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Menards johnny beers

My family was walking into the Menards store # 3136 in Avon Indiana . As we ( my family ) were walking into the store over at the service desk there was a man employee grooping a woman employee`s body in a way that should not/never be done in a place of business. We went to an employee and asked to speak to a manager about what we had just seen. This employee took us over to the manager, to our surprise the manager was the man that was touching the female employee . So, there was no one to report this incident to . So, we asked the employee what this managers name was and he stated that it was Johnny Beers. Until, we hear from someone on this matter, we will not be going back into that store # 3136 in Avon Indiana. We would like to know that someone has read this and also feels that, that kind of conduct by a manager is uncalled for in a work inviorment. The store has and we noticed cameras so, someone needs to take a look at what goes on at that store. It was December 16 about 4:45 to 5:00 o`clock p.m. in the evening in front of store as you walk in. We believe that something needs to be done with this JOHNNY BEERS so called manager at store # 3136 in Avon Indiana. District manager should at least step up and correct this matter. Would appreciate a response from you on this matter at sue [protected]@iendeavor.com Thank you for your time and attention.

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ugh_complaints
Indianapolis, US
Feb 11, 2011 5:07 pm EST

You should have called the store manager over. That guy is just a department manager.

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sara
burnsville, US
Aug 20, 2010 5:29 pm EDT

TROLL

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3:09 pm EST
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Menards dissatisfaction with merchandise

Visited the menards in Monona. Took time to look over wood stoves, after reading all information asked for help with more information from the floorsales man. He couldn't give me any more information so he got the store manager for me. The store manager went over all the options with me and after long hard consideration I purchased the Highlander with blower. I was very dissatisfied with the results I received from the product. I was told it would easily heat up to 1800 sq feet. I placed it in a family room of 800 sq feet it is pretty to look at but doesn't give any heat. When I purchased this product I was assured by the store manager that it would be more than adaquite for the space I needed it for. Even putting logs in every two hours we still get very poor results. I feel that I was taken advantage of and would very much like to return the product but was told I had to file a complaint first. I feel that when going over a product with a store manager and assured happiness the store should stand behind there word and product. I believe that the store manager misrepresented the quality of the product and it is basically ornimental as opposed to being useful for the funcation it was purchased for. I would like to be contacted and get this matter fixed as soon as possible my number is [protected]. Thank You Chris Guthrie.

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Iam Bakus
Sioux Falls, US
Feb 07, 2010 9:43 pm EST

To insure that the unit is installed and functioning properly, you must fill out an installed complaint form and the unit will be inspected by the manufacturers representative. If it is installed properly and there is no problem with the room it is in, options will be discussed at that time.

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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Menards - buy n fly

Menars Buy n Fly points for airline tickets is a joke. You need 30000 points to get 1 ticket and they have no website to tell you this. The 30000 points would have to be close to $500000.00 spent in one year. Points have to be accumulated in one year. Guess we will be going to Lowes more.

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Menards had a large negative impact on my life

Menards has personally had a large negative impact on my life. I am one of the "old program" contract haulers who operated a Fassi Drywall crane from 2005 until recently when changes were made to the delivery program. I was washed out with intent to replace by a Masterlift truck that Menards exclusively offers for purchase by new vendors. Menards with-held pay of 2.5 months of work totaling $18000 dollars from my company, and to this day I have not recieved a word out of them in regards to any of it. I recieved a letter of immediate termination due to my stating I would no longer haul loads for Menards. With my career apparently comeing to an abrupt close, I tried to dispute this and claim my rights in a company that would take such desperate measures to take me out. What irritates me the most is that even the folks at the store I reported to daily are lying to me, and knowing I can see that. They DON'T CARE! It is all about the bottom line at Menards, making money regardless of the cost.

It has been four and a half months since my last day of hauling. I didn't have the opportunity to work the summer to regain losses from the slow season, and not getting paid for most of last October, all of May, June, and the days of July I worked into, and not working December 16th thru March 1st (due to losing a finger at work) I left in very bad shape. I am in a Chapter 7 Bankruptcy in which I hope to regain a decent credit score one day and be forgivin of this mess I have gotten myself into. The bankruptcy is not an easy way out though! I have lost my truck and all equipment to the bank, rights of my accounts owed by Menards to the same bank, my motorcycle is gone, I have been turned down when trying to open a savings or checking account, and anybody who looks at my credit from here on out will see that big, fat bankruptcy (including employers).

I felt I had earned the trust of this company and my store. I can only speak on the behalf of myself, and other haulers. As far as employees and managers go, you may be treated on a different level than I have been. I am speaking for, and this goes out to, Haulers. This company is not to be trusted!

Any little punk who has the urge to talk nasty needs to consider himself in these other peoples positions. Some know "not much" but need to try and prove otherwise.

Here is some of the best dirt you will find on the web regarding Menards. Two and a half years later people are still posting!

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delivery man
Eau Claire, US
Jul 24, 2013 9:56 am EDT

Menards owner/operator delivery program is great! It has allowed me to own my own business and be home every night with my family. It's not a job, it a business and I understand that my business needs to be avaiable 7-days a week as that is the contract I signed. Sure it has it ups and downs but at the end of the day I make $ and work for myself. I would recoment tis opportunity to anyone.

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dukhuntr
Fargo, US
Apr 17, 2010 12:09 pm EDT

why didn't you just sell the boom truck and get a masterlift? i would think that would be the easiest thing to do...unless you were already on bad terms with menards. what did you think would happen when you stated you would no longer haul for menards? they don't mess around. they HAVE to get products delivered. if they think that you might quit, they have to start the hunt for annother hauler ASAP. it would be very damaging to sales not to have a hauler, and that's what retail is all about. the contract that haulers sign sucks, but, you know the terms before you start hauling for menards. saying that you will not haul for them in the middle of it pisses them off. ALOT. that could be one of the issues with the pay. the master lift sucks too...we all know it, but they will figure that out eventually. you had a tough time it sounds like, but sheesh, just do what they want you to do if you want to stay employed by menards. usually the gm can figure something out if the store needs to keep you around, but when they do find annother hauler who will do what they ask, you will be gone. there isn't much room for a hauler that rocks the boat, and EVERYBODY at menards hates hauler confrontation. the store will not operate without a hauler for very long. sorry that it put you in such a spot, but you can't blame menards too much. you were the one who stated that you would not haul for menards any longer. fair pay should be issued and it will, but it takes some time to sort out the escrow and figure out what is fair according to the contract you sign at the start of employment. it sounds cold to say but it sounds like you ended contract to haul all by yourself.

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Menards mastercraft exterior french door

The horror stories you hear about Mastercraft exterior french doors...are true! Do not, I repeat...do not purchase this product (esp from Menards). Our blueprints called for 5 sets of french doors, which we purchased & our licensed contractor installed. Every time it rained, those doors leaked...so bad, it ran down into the floor below. Contacted the Menards Mgr, wrote letters, and took pics. Took Menards 2-3wks to have the Mastercraft rep FLY-in from WI to try and fix. Blamed on improper install...spent all day caulking, putting in little pad bumpers...testing w/the water hose. The rep declared them fixed. Few days later after a rain, leaking again! Water poured in over the threshold. JUST b/c we've spent so much money at Menards these past months building our home, the Mgr reluctantly allowed us to return them (but we had to buy replacements thru Menards). We upgraded to Pella sliders- as I'm scared to death of french doors & the possibilities of leaks! Love the new sliders. HATE Mastercraft exterior doors, such poor-poor quality and added so much stress to our lives. Menards/Mastercraft point to the builder and say improper install...but even after the rep came out and made sure they were all level, caulked, etc...still bad. BUYER BEWARE OF Mastercrap/Mastershaft doors.

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RLK137
Worth, US
Nov 17, 2011 5:06 pm EST
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You are correct about the poor quality of Mastercraft doors. It's obvious there is a lack of Quality Control during the engineering, manufacturing, and assembly process. After purchasing Mastercraft French doors, I examined them only to find poor craftsmanship and a clear attempt to keep cost down through inferior materials or lack of essential components. Firstly, underneath the sill where it is fastened to the jam there was no caulking to prevent water seepage. This was the first part I fixed. Probably one of the reasons blondeauto's doors keep leaking at the corners. I also noticed that the composite sill was cracked. The staples they use missed the board and cracked it. So I pulled the staples, glued it together, and used much stronger screws to refasten it. Then came installation. After installing the doors I noticed they were racked...misaligned. Therefore I checked the frame for square. It was. This is when I saw that the doors were titled not the frame. I looked at the hinges and I could see that the flawed routering produced different depths causing the doors to tilt at an angle. This is a manufacturing defect caused by poor quality control. When the jam is being routered it is getting pressed at one end when passing through causing the hinges to be set at different depths. When the frame is assembled, the board is flipped and now the reverse problem is on the other side. The solution is to shim the middle hinge and double shim the top and opposite bottom of the pocket for the hinges. After fixing that I stood back then saw a spot of light coming through the top of the doors where they meet. It seems the design missed a seal for the top of the astragal. Also, missing were the two keeper plates for the lock pins. I decided to take a trip to Menards to ask where this missing hardware was. Menards contacted the manufacturer and they said they no longer use the keeper plates but use this little plastic cup to insert into the lock bolt hole. No security there. As for the seal, they said it only comes with one on the bottom not the top. They gave me no solution for the daylight showing through the hole or the wind and cold air that comes through it. Nice! Now onto the door handle and deadbolt installation. Guess what? The strike plates don't line up. So you can't lock both at the same time. Back to Menards where I purchase another strike plate to grind and offset to get the locks in alignment. I think that's enough. I wouldn't recommend a Mastercraft door based on this experience. As for the hundreds of doors that the contractor installed, shame on you for using such a cheap product.

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DoorDoctor
Waseca, US
May 27, 2010 4:16 pm EDT

I install hundreds of doors a year and have never had a problem with Mastercraft doors leaking as opposed to other brands. That's why I now use Mastercraft doors exclusively. Being an experienced contractor, I am often called out to fix a door after a so-called professional contractor installed it and almost always the problem is the initial installation (slamming the door in the opening to move on to the next job---no follow through). If all five of your doors have problems, I hate to break it to you but it sounds like your contractor is the actual problem (your pictures look like it too).

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Menards gender discrimination

I held onto this job for a year and a half, and usually never have I let them down. But all of sudden I became pregnant over the summer and was bombarded with the symptoms, such as getting sick frequently, excessive fatigue, and acute memory loss, which all posed a major challenge for me to go to school and go to work and be on time all the time. I tried to take on a second job and was working a total of 60 or more hours a week. That ### wore me out and I had to go back down to the one job that I had before. In the month of October they told me that I had to sign a paper agreeing that I ###ed up and was late. Come to find out they wrote me up for the day I had to call in because I was sick and threw up all over my clothes and had nothing else to wear since I live out of town. I had gone from just this one incident to being on grounds for termination.

Excuse me, but I thought that if a woman becomes pregnant and has trouble meeting all the demands she is entitled to certain rights by law to keep her job. It's not like I have always been this way. They ###ing knew the whole time and just set me up. There's no way any of the general managers will understand my situation enough to give me another chance, because they are all men. I delt with the ### manger this Sunday but I did get along better with the others when I worked there, but still, they are still men. Now there is no way in hell I can pay my bills and keep a roof over my head for more than a month and a half down the road unless I land another job. There's nothing but fast food restaurants and Mayo Clinic here. What do I do?

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gomenards
, US
Oct 31, 2012 9:56 pm EDT

it seems to me you expect preferential treatment because your a women. That doesnt seem fair to me.

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MadelineAb
Mobile, US
May 02, 2010 7:47 pm EDT

This is a good example of why women should stay home with their kids instead of trying to juggle both motherhood and a career. Women expect special treatment from the time the pregnancy test shows up positive. They expect sick time throughout their pregnancy. They want time off for when their kids are sick or when they have some lame-### school play. They always want to leave early because their kids have sports or a geography bee or some other boring function. Basically women who were once hard workers become completely useless once they have kids, and the rest of us have to pick up the slack. "I have a child!" is their battle cry and they turn themselves into martyrs because of it and they use their children as an excuse to slack off at their jobs. Do us all a favor, honey--stay home with your kid. This goes for all the women with kids out there--you are more useful at home. I've had to take on a heavier workload for more than one mother, and I know my life would be a hell of a lot easier if all of you mommys would just stay home. BTW, I am a woman and the same rules apply to me. If I get pregnant, I will not use my child as a pawn to get what I want from my employer. I will stay home and take care of it and not ### about it and pretend to be a martyr like all the other women out there.

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dukhuntr
Fargo, US
Apr 17, 2010 12:21 pm EDT

so...it's menards fault that you can't be at work when you are scheduled? btw no employer gives two ### about your "other job." i get that you need to work, but you can't blame them for replacing you if you are not reliable. getting along with people is ok, but you have to get there first. if you really got fired because of one late. you should get a lawyer, not post on some complaint board. i know several lawyers in the rochester area that will take that suit in a heart beat. just type "business law rochester" into google.

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nookular_il
Silvis, US
Feb 16, 2010 8:37 am EST

My advice to you:

1. Stop making excuses- there are millions of pregnant women worldwide with greater pressure than your 60 hr/week work + school (try 100 hrs/week on occasion). Being pregnant is not a free pass to not perform your job well, as you describe ("if a woman becomes pregnant and has trouble meeting all the demands she is entitled to certain rights by law to keep her job") The law only prevents discrimination, it doesn't mandate special treatment!

2. Lose the sexist attitude- mature men (hopefully your managers are mature) understand the demands of preganancy, but just like anyone, managers expect their employees to be reliable, no matter what gender or "situation" they are in.

3. Get motivated- watch The Pursuit of Happyness to see how a homeless, single parent made it in the professional world. Start in fast food or scrub floors at Mayo if that's what it requires. We all start somewhere.

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Menards service and products they sell

We special ordered 6 24x80 doors and 3-30x80 doors from Menards in Moline, Il. We were told the doors would be in in 7-10 days. They would send a card in the mail when they arrived. Surprise no card, After 14 days we called to check on them and were told they had been there for a week.We went and picked them up, got them home and they didn't fit. When you order 24 inch doors that is what you expect to get but I guess Mastercfaft doors doesn't see it that way. They think 23.5 inches is 24. Guess I will look elsewhere .

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Menards scammers

Beware of ordering roofing metal thru Menards hardware. It comes dented, scratched, poor shipping. They tried to replace some of it, they reordered some of it five times, we never got the replacement. It took us over a year of trying to get them to settle this matter. We had our roof off our house for over a year, trying to get the metal replaced. They lied to the consumer protection, to Discover Card. We have other people who seen the poor quality of metal. We no longer shop at menards, and have cancel our credit card thru Discover, because they believed Menards not us.

When you place your order with Menards they tell you it would be here for you in about 7-10 days. You have to pay for it before it is ordered, that way they have gotten their money from the credit card before you get your metal, it took them three weeks before we got our metal.

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C'monPeople
Omaha, US
Mar 09, 2011 5:25 am EST

"You have to pay for it before it is ordered, that way they have gotten their money from the credit card before you get your metal, it took them three weeks before we got our metal."

Of course you have to pay for it before they order it. Imagine if they didn't and people just ordered whatever they want. People would never even think twice about actually needing it. "Sure go ahead, just order it in. I'll decide if I want it when it comes." Where would they put all the stuff that comes in special ordered? Also, steel is custom cut to the inch that you need, that means they can't just sell it like their stock. It's CUSTOM.

Steel comes in quickly. Steel is made and cut by the next day that you swiped your day and ready to ship. The reason it takes a week is because it has to wait for a truck to ship it out. Gas costs companies money, they're not going to send a big semi for a box of steel. I doubt that it took 3 weeks for the steel's initial order.

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Menards terrible experience

After a total remodel of our home in Escanaba my wife and I had a few odds and ends to finish up so we picked up the phone and called Menards to order those few last minute things to finish the project that we had started. This should not have been out of the ordinary because we had ordered several thousand dollars of building materials over the last few month some of it from Menards. In the past those orders from Menards were delivered problem free so we had no reason to doubt that this smaller order of $715.00 worth of building materials and delivery charges would be any different. Oh were we in for a surprise.

After waiting for 3 weeks because it was a special order ( that was paid in full up front)my wife called to find out what was going on with the delivery and they told her it was scheduled for the next day between 7:00 A.M. and 7:00 P.M. but they could not give her an exact time. Two days later she calls back and asks " Where is our Delivery" and Kevin, told her that he thought it was delivered but he would check on it. A few hours later kevin calls back and said " I check with my manager and he says the delivery has been made and you should check with your neighbors to see if they received it." Needless to say I made the next call and asked for the Store Manager. I was connected to Tim the "Store Manager." After sharing my story with him and explaining that we just wanted our building materials he told me he was aware of the situation and that when we ordered the materials we gave bad directions and that we have no house numbers displayed so most likely it was delivered to a neighbor and there was nothing else he could do and he is the top manager at the store so there is nobody else you can talk to.

In summary My house numbers are displayed on both my mail box and my front deck. I guess I will have to check with all my neighbors (who do not have house numbers displayed) to find out if they have the building materials that I paid to have delivered to my house.

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Crazyrage
Noneyour, US
Jan 07, 2011 10:31 pm EST

Menards, will not take back any products that have had gas added to them. It even says it on your receipt buddy. Perhaps you should read it next time. Also, I'm a bit shocked he didn't mention the repair center because that's where they send things like this. I'm willing to bet you were not being so nice on the phone. Why would you aspect someone to be nice back :).

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Menards delivery

Menards treats their "contracted" delivery service like a piece of crap, even though their motto is "making the delivery service happy"...so why have so many of their "contracted" delivery services quit them. I, for one, did end up quitting because of a foul mouth manager who thought that he could tell me how to run and load my truck. If I remember correctly, if I get pulled over in the truck, it's my responsibility. Of course, I'm fighting to money that is owed to me for hauling...Then I start looking into other complaints...Oh My! Better Business Bureau has them rated with an F. I would love to see complaints from other previous hauling services...Hope you all got your money... I would love to know how you did it!

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Menards Sks
Mt Carmel, US
Oct 21, 2009 12:10 am EDT

I signed up with Menards in Jan 2008 and they said nothing about any stores going in nearby. 2months after I start I read that they are building another store 20 miles from me. When the new store went in my deliveries dropped by 50%.

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Menards crappy emplyee treatment

I worked at Menards for a few years in high school, as a cashier. Because I was a good worker, they started having me do computer work. But it was something that I was obviously not supposed to be doing, because the Manager (not just a head cashier) had to log into the computer for me. This became part of my expected duties, and I was not compensated for it. But when the store manager saw me doing it, he yelled at me. And so my manager told me I could only do it when the store manager wasn't around, but that I still needed to do it.

I was also expected to help cash out other cashiers at the end of their shifts. Obviously not something I was supposed to be doing.

They also reduced me to tears by screaming at me in front of customers and accusing me of helping someone steal. I had been working as "customer service" doing returns (with no benefit to me) for a while, and one day a person came to return a drill with no receipt. They only could get in store credit, and my manager signed the in store credit check due to the amount (I told him what was being returned). About 5 minutes later, the store manager came screaming at me about how could I let someone return stolen merchandise. I did not see the customer come from within the store, so I did not question his motives. There were about 10 people waiting in line at the time.

Then when had given my two week notice (I was leaving for college), they brought me into an office and showed me a clearly illegitimate check. It was a money order that had been typed over and altered and had been used as a check at my register. The amount was over $300 which meant that the check should have been initialed by a head cashier and they also would have to approve it on the register before I could have completed the transaction. However, there were no initials, and I did not remember processing the transaction. I did tell them that the head cashier regularly used my drawer to check out customers when I was on break. (They knew my passcode into the register, but when I voiced concern I was not allowed to change it.) They claimed they would be going through the video to determine if I knowingly took this falsified check. In the mean time I was fired. They never let me know what came of it.

I must say that my time there was not worth my effort!

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123missy
Connersville, US
Aug 06, 2012 10:09 pm EDT

I currently work at a Menards in Indiana (not naming the specific city) and I'm one of two minors working there at the front end. They let anyone who knows how to use a radio be a head cashier. As a minor I have to take a lunch every five and a half hours. One day I was working six hours and was only assigned two ten minute breaks. I let the head cashier know that i needed to take a lunch, and she said that we 'didn't have enough breakers or time' to fit one in. Cue me being written up the next day for not taking a lunch and getting the company fined. So I have to choose to get written up for taking a thirty when I'm told to take a ten, or get written up for getting the company fined? Quit letting airheads be head cashiers. Human resources has not yet gotten back to me about the situation. This has happened on multiple occasions.
My head cashier will have me take money out to the garden center, which I have expressed my fear of doing but they tell me I will be fine. They also have me take the red cart back to receiving and operate the trash compactor, which O.S.H.A says I have to be 18 to do. 'Just don't get hurt.' Call me a [censored] but I don't want the company to get in trouble because of the ignorant and uneducated head cashiers!

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akhigh10
Naperville, US
Aug 06, 2010 1:19 pm EDT
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Menards is really good at using their employees to excess without giving the proper compensation. When I was working as a cashier I was written up for wanting to count my till. I counted it before I would start my shift and the front end manager yelled at me saying I wasn't allowed to count the money. On one day after being yelled at I counted my till again and the till came up 12. 00 short. I immediately called the manager on the walkie talkie and told her but she just yelled at me over the walkie talkie, later that day I was written up for counting my till. I ended up going to the Human Resources Guy and expressing my concern that if Menards wants me to be responsible for their money then I should have the right to count it to make sure that it has the amount of money that it was supposed to have. I was told I was able to count my money before I take it to the register in front of the manager. So the next day I went into the counting room thinking I was going to get to count the money in my till. But instead the manager weighed the money then handed me the till and told me it was fine. I pushed the issue that I was told I could count the money before taking the till which made the manager very angry at me and from that day forward it was obvious I was going to continue to be treated poorly. The harrassment continued from the management until I finally quit 6 months later.

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chelbanger
Wayland, US
Oct 18, 2009 10:45 am EDT

by the way, there are two other people and a store manager that were also on duty that day, and because she was closing that day, she basically loses all she has worked for in the last six years.

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chelbanger
Wayland, US
Oct 18, 2009 10:42 am EDT

my wife worked at menards for about six years now. she was an assistant front end manager. she was great at her job, never had any complaints against her, never had any mistakes. Then there was something wrong with the money at the end of the day, and after checking their security cameras, determined that it wasn't stolen, they still demoted her to full or part time team member and made her transfer to a store farther away. She gave her life to that job, and she was so proud of herself, now she is so depressed, and she worked so hard. I can't believe they would treat a loyal employee this way

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Menards charged for products not received

We purchased a few thousand dollars in pavers Sept. 2017. The delivery company for Menards calls and tells us they are short by 700 pavers. The total amount for all the pavers has been charged on our card. So they deliver what is available. A week later my Husband calls Menards and the rest are available. They want to charge us again for delivering a product that THEY shorted US on. Not our problem! They will not work with us at all. We have spent literally thousands of dollars there over the years, we have no other home improvement store to go to. Manager isn't there, how convienient. Can't get a hold of Corporate, can't get a hold of credit card company, what a joke! Save Big Money, NOT! Get ripped off, YES! NO CUSTOMER SERVICE, ABSOLUTELY!

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Harold
, US
Nov 30, 2010 7:04 pm EST

If you buy anything that says its made for Menards (look at the back label) its going to break or not work! Trust me I purchased tools/paint/lights and they all broke or was the worst product I've seen, spent more money buy trying to save a buck! Home depot will meet and beat there prices so save the time and money (after returns and gas) go somewhere else. When your trying to get something fixed and its junk from the start, it *** you off when you have to drive all the way back to take it back. Just wasted my day and not too mention my money!

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Sharon demarte
, US
Feb 01, 2011 1:37 pm EST

We bought an counter top ice cube maker that quit working when we returned it they said the extended warranty was canceled after 1 replacement the one replacement was because it came without the ice cube basket or scoop and the warranty on the new one was void because this was the 2nd one we had replaced also the company wasn't making any money if they had to keep replacing things. what the lady didn't seem to understand is we have bought at least 3 of these things in the last couple of years so we aren't replacing the same one all the time she thought we were bringing them back just before the warranty was up.

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upbaja
Negaunee, US
Apr 13, 2011 4:56 pm EDT

The extended warraranty CLEARLY states that it is a ONE TIME replacement. Take time and read up on what you have purchased!

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k1m
Youngstown, US
Jan 29, 2011 3:07 am EST
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i have nothing but problems with lyons industries and menards co. thier plactic byfold shower door crack within 2 years just as there 1 year warrenty is up because their stufff is garbage

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Dingle Bogardus
Mt. Sterling, US
Oct 18, 2009 2:22 am EDT

Who is right or wrong depends on what you were told when they called to say they were short. Normally you would have to either pay for the second delivery or else postpone it there was enough product to fill the entire order, but I know that that sometimes isn't communicated properly when these calls are made. Generally a second delivery would only be free if store error caused them to be short on the delivery date.

Not having been there, I can't make the call on this one.

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Menards awful experience

I got a *** eater from menards took it home and strated it and ran fine. went to use it a few weeks later and it ran for 15 min's thenm shut down. took it back to the store and manager told me that no returns after you put gas in it. How do you know if it works until you put gas in it? this is there policy, no return or refund. i took it to a repair center had it fixed this time it ran 2 mins started rope jammed and shut down. I called the weedeater manufacture and they were very nice. told me if i get a letter from repair center saying it was not repairable they would refund or exchange the machine. Got the letter took it back to Menards and they gave me more crap about it and after talking to several managers i got my money returned to me. this took almost a month to deal with the prossess. i purchased a *** eater from the repair shop so i could get the job done. why should i have to deal with rude managers from Menards. i now go to Home depot they seem nicer over all. tips! buy where they will suport the product.

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Blah blah blah.
Crystal Lake, US
Nov 21, 2009 4:19 am EST

people are just too ###ed to read the signs, that are in neon colors half the time, right in front of them...then they bring their problems and crap to us at the service desk blaming it on us..

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SM13
Milwaukee, US
Oct 14, 2009 10:49 am EDT

There are signs by the gas lawn mowers and weed eaters say "no returns on gas *whatever you're buying*). If the company said they would return your money, you should have gone to the company, not the store for the return.

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Menards store manager — bruce

We ordered windows from the Menards store located on Clybourn (store # 3092 ). When we ordered these windows we were told they are standard size windows and if we could not use them the store would put them back in stock and it would cost us a re-stocking fee and we could only get in house credit. Which was o.k with us because we have 3 apartment buildings and are always having to buy large items . We are less than 5 minutes from Home Depot and we always go to this Menards. Once the windows arrived we could not get a permit to put these windows in. We went back to the service desk and showed them the paper work for these windows and ask if we could return them. We were told as long as they were in the original packages and not damaged. So we took the windows back and the manager name Bruce thew a fit and told us he didn't care what we were told that HE was the boss and HE would NOT take them back. When we tried to tell him what we were told when we bought we windows and what the service desk had told us he repeated, "I HAVE THE FINAL SAY ON ANYTHING THAT GOES ON IN THIS STORE AND I WILL NOT TAKE THESE BACK." He was very, very rude and when we told him we buy thousands of dollars of items from that store he told us he could care less if we buy from that store or not because he was the boss and what he had to say was final and walked away. We have talked to several of the sales help in that store just to see how he treats the employees and its a sad place to work and not even one person could say anything good about him. We just ask what kind of person this Bruce was and it was always the same. They would look around and all of them said he was very nasty to the help.
We spend at least 25 thousand dollars a year just keeping these building in good shape and that is not counting all the other items we have bought at this store.
If we have this kind of problem with "Mr. Attitude" I am sure other people have all so.
Thank you for your time.
Patsy Miracle

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ignored
Naperville, US
Nov 16, 2009 7:05 pm EST

naperville menards is the worst . from the store mgr on down.

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SM13
Milwaukee, US
Oct 14, 2009 10:51 am EDT

Did you try filling out a complaint form? These go directly to the General office and they'll be made aware.

Menards Customer Reviews Overview

Menards is a popular home improvement store that offers a wide range of products for DIY enthusiasts and professionals alike. The company has received numerous positive reviews from customers who appreciate its vast selection of products, competitive pricing, and excellent customer service.

Many customers have praised Menards for its extensive inventory of building materials, tools, and hardware. They appreciate the convenience of being able to find everything they need for their home improvement projects in one place. Additionally, Menards offers a variety of services, including custom cutting and installation, which customers find helpful.

Another positive aspect of Menards is its competitive pricing. Customers appreciate the store's low prices and frequent sales, which allow them to save money on their home improvement projects. Menards also offers a price match guarantee, which gives customers peace of mind knowing they are getting the best deal possible.

Customer service is another area where Menards excels. Many customers have praised the store's knowledgeable and helpful staff, who are always willing to assist with any questions or concerns. Menards also offers a variety of online resources, including how-to guides and project ideas, which customers find helpful.

Overall, Menards is a highly regarded home improvement store that offers a vast selection of products, competitive pricing, and excellent customer service. Whether you are a DIY enthusiast or a professional contractor, Menards is a great place to find everything you need for your next project.

Menards In-depth Review

Overview: Menards is a leading home improvement retailer in the United States. With a rich history spanning several decades, Menards has established itself as a trusted name in the industry. The company offers a wide range of products to cater to the diverse needs of homeowners and contractors.

Product Range: Menards boasts an extensive product range, covering categories such as building materials, appliances, home decor, tools, and more. Each category is further divided into subcategories, ensuring that customers can easily find what they need. The quality and variety of products available at Menards are commendable, with options to suit every budget and style.

Pricing: Menards adopts a competitive pricing strategy, offering affordable prices for its products. A comparison with competitors' prices reveals that Menards often provides better value for money. Additionally, the company frequently offers discounts, promotions, and loyalty programs, allowing customers to save even more on their purchases.

Customer Service: Menards excels in customer service, with a team that is responsive and helpful. Whether through phone, email, or live chat, customers can easily reach out to the support team for assistance. The availability of multiple communication channels ensures that customers can choose the most convenient option for them.

Website Usability: The Menards website is designed with user-friendliness in mind. The navigation is intuitive, making it easy for customers to browse through different categories and subcategories. The search functionality and filters further enhance the product discovery process. Detailed product information and specifications are readily available, helping customers make informed purchasing decisions.

Shipping and Delivery: Menards offers reliable shipping and delivery options. The company ensures speedy delivery of products, minimizing wait times for customers. The packaging quality is commendable, with products arriving in excellent condition. Customers can trust Menards to handle their orders with care.

Return and Refund Policy: Menards has a customer-friendly return and refund policy. Initiating returns and obtaining refunds is a hassle-free process, ensuring customer satisfaction. While there may be certain conditions and limitations for returns, Menards strives to accommodate customer needs to the best of their ability.

Store Experience: The in-store shopping experience at Menards is top-notch. The store layout is well-organized, making it easy for customers to navigate and find what they need. Knowledgeable staff members are readily available to provide assistance and answer any questions, enhancing the overall shopping experience.

Reputation and Trustworthiness: Menards enjoys a strong reputation in the industry, known for its reliability and trustworthiness. The company has garnered positive customer reviews and ratings, reflecting the satisfaction of its clientele. Customers can trust Menards to deliver on its promises and provide quality products and services.

Sustainability and Social Responsibility: Menards demonstrates a commitment to sustainability practices. The company actively engages in environmental conservation and energy efficiency efforts, contributing to a greener future. Menards also participates in community initiatives and philanthropy, showcasing its dedication to social responsibility.

Pros and Cons: Menards has several advantages, including a wide product range, competitive pricing, excellent customer service, and a user-friendly website. However, some customers may find limitations in the return and refund policy. Overall, Menards' strengths outweigh its weaknesses, making it a reliable choice for home improvement needs.

Conclusion: Menards is a reputable and trustworthy home improvement retailer that offers a wide range of quality products. With competitive pricing, excellent customer service, and a user-friendly website, Menards stands out in the industry. Potential customers can confidently rely on Menards for their home improvement needs, knowing that they will receive top-notch products and services.

Final thoughts: Menards' commitment to sustainability and social responsibility further adds to its appeal. By choosing Menards, customers not only enhance their homes but also contribute to a greener future and support community initiatives. Menards is a reliable partner for all home improvement endeavors.

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