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Medicus Golf Complaints & Reviews - Deceptive business practices!

Medicus Golf Contacts & Informations

Medicus Golf

Posted:    Valerie

Deceptive business practices!

Complaint Rating:  100 % with 24 votes
Medicus Golf - www.medicus.com

I have never bought a Medicus product and had not heard of the PowerMeter until I saw an ad during a tournament. The ad contained a link, which took me to a Medicus page offering the PowerMeter for only $19.95 with free shipping, risk-free for 60 days. Naturally I assumed the cost of the device was $19.95 with a 60-day money back guarantee.

Not the case, however: my credit card was quickly charged for $99.74!

I contacted customer service and the rep said there was info at the bottom of the page I had visited explaining the full price. I went back to the page, and there was NO such explanation. When I sent the item back I requested a rebate on the cost of shipping it back, but to no avail.

I think Medicus uses sneaky ways to market their overpriced products and I advise caution.
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 26th of Oct, 2007 by   Mike Clark 0 Votes
Other victims, please fill out a form to report this with California Attorney General at http://ag.ca.gov/contact/complaint_form.php?cmplt=CL

The address for Medicus is 170 Eucalyptus Ave. , Vista , California 92084. The phone# is 800-888-7494.

Thanks.
 6th of Feb, 2008 by   Eric L Connell 0 Votes
I have experienced similar problems. I thought that I was purchasing a training club for $39.95 and a swing meter for $19.95. I didn't hear from them for three months, after which my account was debited for the same charges again! I called them and they informed me that I had agreed (not on you life!) to 5 payments of $39.95 and $19.95! I told them I wanted to return them; their reply was "You can't because it's beyond 60 days". What kind of company waits 90 days to bill someone unless they are sure that that's the amount of time it takes to pull the wool over someone's eyes! So, for all concerned, the marketing company (has a very bad rating with the BBB) name is: Bernheim & Rice Inc from Carlsbad, CA. They, incidentally, market many other items. Ther phone number is 800-888-7594 if you want to look them up in the BBB.
 3rd of Mar, 2008 by   MICHAEL RADO 0 Votes
Same story... The price of the Medicus weighted driver was supposed to be $39.95 and I was billed #213.85.

Very deceptive buisness practices.
 30th of Jul, 2008 by   Kevin Reali 0 Votes
I ordered the DVD set, the driver, 5iron and the 7 iron from Medicus. When i ordered them, I thought the website was quoting one price and when I looked at my billing statement for my credit card on line, I noticed I was charged almost $500. I immediatlely returned the clubs (all 3 of them) and I kept the DVD set. They told me I would be reimbursed the amount for all 3 clubs. It has been two weeks now, they told me they received the driver but not the 5 or 7 iron. They still havent reimbursed me the full amount for the driver. I think they are running a scam!! Do not purchase from this company unless you really intend to keep the products. They will not do what they say they will do! Which is reimburse you the full amount when clubs are returned!!!
 7th of Aug, 2008 by   Jack Anderson 0 Votes
Similar story.
Order Dual Hinge Driver from their website for $39.99 risk free for 60 days. During the check out process, was offered $17.99 second day shipping upgrade if I choose to pay the full amount of $159 which I took. Was billed immediately and the confirmation email says it is shipped via UPS Ground (5-10 days). I called customer service and I was told that I chose standard ground shipping and I chose to pay the full amount. BTW, their shipping options and costs are not readily avaliable on their website, it only shows up during the check-out process. My request to reverse the charge was declined because I chose to pay the full amount.
This is a deceptive business practice, be aware.
 11th of Aug, 2008 by   Mike Costa 0 Votes
I just had a similar experience ordering the Stack & Tilt DVD set. The web site simply listed the price at $19.95. My credit card was charged for the $19.95 a day or so after my order and I received the DVD set about 10 days later. A month later to the day, my credit card was charged for another $19.95! When I called customer service, I was told that there would be FIVE installment payments of $19.95. This was NOT DISCLOSED on the web site on any page. I think the DVD set is well worth the $19.95, but not worth $100. I was issued an RA to return the set for a refund, but the way this company operates I am dubious that I will ever receive the credits. I really think that I should be entitled to keep the DVD for simply the $19.95.

I will never place another order with Medicus, and I would encourage anyone else who is thinking of doing so to call the company and verify the details of the pricing before placing an order. Do not just order from the web site!
 14th of Aug, 2008 by   Jay Wisener 0 Votes
I just had a similar experience ordering the Stack & Tilt DVD set. No need going into the details, same as all the others. Do your homework. Avoid Medicus at all cost. There is no prior knowledge that they will bill your account. I called an demanded to return the DVD set, they allowed me to do so only after they tried to give it to me with $20.00 off.
 26th of Sep, 2008 by   Dwight Kehoe 0 Votes
I too am in the process of being screwed by Medicus.
Here is what happened to me.
Even after I sent a letter of complaint to Pay Pal, Medicus still managed to get another $69.00 out of my account.

Here is a complete rundown of my problems with Medicus.
After having seen a commercial on the Golf Channel for instruction on a new golf swing I visited the web site. Nowhere on the few pages describing the system was it indicated that the total price for the DVD set would be $100.
After deciding to buy the dvds for the indicated $19.99 I gave Medicus, the sponsors of the web site, my Pay Pal credit/debit card info.
Once all the info was input, I was brought to a page where it was more clear that the $19.99 was only the first of 4 such payments. I thought that $100 was more than I wanted to pay for an untried system so I looked for a place to cancel the order. There was none. There also were no "accept" buttons of anything that would give the buyer the chance to finalize the purchase. So I backed out of the page and thought that that would end the purchase.
Understand that I did not receive any email of any kind indicating the purchase had gone through or with purchase order number information.
About a week later, after having attempted the new golf swing from information I saw on the web, I decided that the $100 would be acceptable for me, so I went back on the web site to buy the DVDs. On one page, as I was going through the process, I saw a promotion they had that said they would include certain swing aids for $1 each with the purchase of the DVD set. I clicked on the three boxes, thinking that was a pretty good deal, not really knowing what I was getting, but I figured for $3, what the heck.
To my surprise, when I got to what turned out to be the last page, I noticed a tiny little asterisk next to the $1 I agreed to pay. This asterisk was not on the offer page. Scrolling down, quite a way, to the bottom of the page, I saw the asterisk description. Each item was valued at $100 and that Medicus would bill me $19.99 a month, for each of them, for each of them. Wanting to cancel this ripoff I was unable to find a cancel button a total amount button, ... nothing So as I did before, I backed out, thinking, as I did before, that would cancel the order.
So now, only wanting the DVD set, I started over again and went though the information process and this time ignored the $1 offers. I finished the process and thought I had finally purchased just the dvds.
I checked my email and found that there were two orders processed, 196xxx and 196xxx. I tried to send them an email back, using the sender's email address and my email came back undeliverable. So back to the web site I went, found a number and called. When I got the person on the line he said he saw the double order and canceled it. I said great, now cancel the other one too. I said I did not like the way they were doing business and that I wanted to cancel both the orders, 196xxx and 196xxx. He said ok but that he did not have the full information on the purchase yet and that I would have to call back in 24 hours. So the following day I called back, talked to someone else, but had them cancel the order. I was assured the order was canceled.
That afternoon, to my great surprise, I got in the mail, the DVD set. It urns out that this was the DVD order that I thought I had backed out of the week earlier. Although I was surprised, not having ever been sent an email confirming that order or that it was on the way, I decided to keep it and pay the $100.
During the next several days the activity on my Pay Pal account became confusing and I realized that I was still being billed for items not related to the DVD set. I again called and was assured that the other two purchase orders had been canceled. The gentleman told me he would credit my account. (which was never done)
About a week later I got another package in the mail, with the swing aides, from the order I had canceled. I still, have not opened that package. I called Medicus and told them I got the package from the order I had canceled and never wanted in the first place. He gave me a return authorization number for UPS. So I labeled the package and planned to drop it off at UPS the following Monday. But sometime during the day on Monday Medicus took yet another $19.99 from Pay Pal account. So I delayed dropping off the package and called Medicus again, this time I spoke to a women who said that no credits will be given and that Medicus will not stop taking money from my Pay Pal account until they get the package back. She confirmed the UPS return authorization number, that had been given to me a few days earlier.
I headed out to UPS with the number and, to my surprise, the number was not 'prepaid' and that I would have to shell out the shipping costs. So back home I came with the package.
They still have not sent me pre-paid UPS box (I'm not paying to sent that stuff back).
I attemoted to put a hold on my Pay Pal account but not before the creeps got another $69.00 from me.
 4th of Aug, 2010 by   Gatgal 0 Votes
This company is a scam!!! I ordered 1 dvd set that was supposed to be $120.00. Not only did I pay the $120.00 but they have been charging my credit card $21.80 additional for the last four months. They said they sent me an extra dvd and that had 5 monthly installments of $21.80 I did not authorize additional charges to my credit card nor did I ask for anything extra. I called them today to dispute this and told them I want a full refund for the unauthorized charges and the guy told me "no" it was outside of the 60 day window. Really? Oh you mean the 60 day window I knew nothing about ? Next call is to my credit card company After that the BBB then the attorney general. I also just called the AJA who's logo is posted on the Medicus website. AJA says they have no affiliation with Medicus other than Medicus paid for a few qualifiers that AJA hosted. I left a message with an AJA employee to call me back
 26th of Aug, 2011 by   Harold Jackson 0 Votes
Whatever you do, do not give this company your credit card information. This company is a rip-off. I had the same experience as the other complaints. California's Better Business Bureau should close this company down.

Harold Jackson 8/26/2011
 7th of Sep, 2011 by   BG 1800 0 Votes
I too, ordered the power meter after reading the ad for only $9.95. I thought that would be worth it even if it didn't work very well. then my credit card bill came with a total of $89 or more. I returned the product for a refund, but now I am getting a bill from Golf Essentials for $9.95. They say I signed up their for program on Medicus Golf website. I rarely get fired up over small issues, but this is going to turn into a life long pursuit. I am going to write to every golf magazine or website that offers Medicus products and voice my complaints.
 12th of Oct, 2011 by   SteveMGreen 0 Votes
I purchased an "Aqua Chef". Since they shipped to Australia I assumed it would have an international power supply. Wrong - it only runs off 110v 60Hz AC. I inquired about a power converter so I could run it from our 240v 50Hz AC supply but that was going to cost nearly $400 due to the 1500W of power the device uses! So I am now faced with returning it and hopefully getting a refund. Wish me luck.

BTW - I did not even know I was dealing with Medicus until they gave me their return address "170 Eucalyptus Avenue Vista California 92084"
 9th of Jan, 2012 by   donsay 0 Votes
I recently(October) received an email ad from Medicus selling golf instructional DVDs. The ad contained a link, which took me to a Medicus page offering the DVD for only $5.95 with free shipping. Naturally I assumed the cost of the device was $5.95.
My credit card was quickly charged for $8.94; which was higher than I though but not much so I didnt mind it too much. But the following month, my credit was charged again for a total of $49.90; so I called them to complain and not to send me anything else and stop everything. They assured me that it will not happend again. But then more charges appeared again in December for $49.90. I called them again and this time they had more excuses and said that I had enrolled in a monthly online instructional course. I told them I did no such thing but they insisted that I signed up. I again told them to stop everything but then they said it was manditory yearly online subsciption and they were going to charge me $49.90 for the next year.

I have sent back everything to Medicus but they are still charging my credit card.

This company should be SHUT DOWN for their deceptive practices
 13th of Mar, 2012 by   ogreymaher 0 Votes
I too ordered a video for $5.95 with free shipping. Lo and behold I found that they were then billing me $9.95 per month thereafter for an "on line" video instruction I did not want and did not order and had no instruction on how to access this video. After several phone calls I have been told this has been canceled but they would only refund 5 of nine payments, period. I requested that management call me since the agent claims no one is available. He said effectively that they might call but he could not assure me of a return phone call. Claimed they "may" call in next 5-10 business days. Still waiting. Does anyone know their corporate phone and address?
 19th of Jul, 2012 by   John Kah 0 Votes
I ordered the Medicus putter. no problem with charges for that. but then they started hitting my credit card for $9.95 each month for the JBEI medicus video and MD Tour Partner reward. I have called repeatedly, got $9.95 refunded, but said for the other two monthly charges they had to submit a "request to their accounting department". Surprise - when I called back a couple weeks later, the accounting dept. had denied the request. They did cancel future charges, but there is absolutely nothing on their web site about other charges for videos or tour partner stuff. a totally deceptive practice.
 4th of Dec, 2012 by   wally2929 0 Votes
I ordered the medicus driver and a couple of months latter I had two charges of 9.95 on my statement. When I called I was told these were for online sub. which I knew nothing about. I got it cancelled but ended up paying the 1st month and getting a refund for the 2nd. A total scam!
 14th of May, 2013 by   Dontlikebeingconned 0 Votes
I placed an order for a couple of inexpensive DVD's on putting and chipping. Then UPS showed up with a VisionTrack#1, an Arm Master, a Coil Master, and Impact Bag, a 5 DVD Collection from PureStrike along with the DVD's I ordered. I did not get an invoice or confirmation and there was no packing slip. I called to complain and they said they had evidence that I had hit the buttons ordering these things but if I wanted to return them (at my expense) they gave me an RA # and an address. They said they would email an invoice so I could tell what each item cost.
I think some crooked marketing outfit has hijacked the Medicus Brand. The people endorsing Medicus should bail out or insist on honest practices.

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