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The good, the bad, and the ugly - discover what customers are saying about Medichest.com

Welcome to our customer reviews and complaints page for Medichest.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Medichest.com.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Medichest.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Medichest.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Medichest.com. Your feedback is an important part of our community and will help others make informed decisions.

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10:05 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Medichest.com item not shipped and unable to cancel order

I placed an order on October 29, 2017, which was supposed to arrive in 3-5 days. On the 5th day I received an email saying they were experiencing a delay in shipping (Really? They sent the email after I was already supposed to have the items!). I waited a couple of extra business days and nothing. They had an option in the email for cancelling items on the order, but I first tried to call them to confirm they had not already been shipped. There was repeatedly no answer. I followed the link and checked both items and the button for cancelling the order, but nothing happened. It too me to the same page. I tried cancelling three times. Nothing happened and I received no email confirmation of the cancellation. I tried to call again, with no answer and then with a busy signal as is someone had just taken the phone off the hook. I would NEVER do business with this company again and highly recommend you don't either.

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12:03 pm EDT
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Medichest.com Awful company

I ordered Monistat cool wipes gelstripes based on the description and photo of the product listed on the medichest website. I was sent a notice that the item was backordered after I placed my order. The ordering system made it appear as if this site actually had stock. I could have and should have gone to Amazon.com where they honestly stated they would have to back order the product. This site mislead me from the start. After two weeks I was sent a tracking number through UPS that stated the order had been shipped. When I received the order I immediately realized that this was not the product. I called Johnson and Johnson the original manufacturer and was told that they didn't make this product anymore and that I should check the expiration date on the boxes. There was no expiration date on the product. I then called medichest where a confrontational female insisted that they did not manufacture products and therefore I should accept this product. She became belligerent and began telling me that I was disrespecting her in an inane attempt to use reverse psychology. I asked to speak to her superior and she screamed that she was the sole boss. I then returned the product and called my bank to file a claim. I now will begin to alert other consumers about the unfair tactics employed by this company. These types of internet experiences hurt overall sales on the net.

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Shark Tank
, US
Jun 15, 2018 5:59 pm EDT

The pedometer I purchased from Medichest.com did not work; I read and re-read the instructions. I called the company, but found it difficult to get through to a person. I was always getting their voicemail - even during their regular business hours. Using certified mail, I returned the pedometer to a company called Blair Medichest located in Belmont, NC - only to have it "unclaimed." In other words, Medichest refused to accept it. This company has no integrity or business ethics.

Cleveland, OH

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Anomini
, US
Feb 20, 2018 9:45 pm EST

Purchased an item on medichest.com as a gift from a registry. I received notice the item was delivered but the recipient told me she never got the package! Upset, I called the company several times: no call back. Messages straight to voicemail. I wrote them an email asking them to contact me. No response. I went to Amazon.com and re ordered the same damn item. My friend never received item and I am out double the cost of the product. What an absolute waste of money. I will never use medichest.com again. Extremely unhappy with their lack of customer service. Even if you could not help me, I would have appreciated some civil response. The silence showed their complete lack of concern for their customers.

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RJM111
, US
Aug 05, 2017 8:42 pm EDT

I ordered a low priced item from this company because they offered free shipping and on your first order and nobody else did.

The product was $3.03 and was not available locally in the size I wanted. Amazon & Walmart both sold via 3rd parties for $4.55.

The lack of positive reviews was a concern at first and I checked my credit card online to make sure there were no fraudulent charges. All was good.

I ordered tuesday night, they sent Wed via UPS, UPS got it to town and then handed off to USPS who finished deliverying it today. Saturday.

I probably would not have ordered from them without the free shipping but because they offered it, I saved about $1.50.

I ordered Brushpicks 275 count. My local big box carries them but just 120 count for $2.24. 275 for $3.03 is a better value.

They have a different brand picks for less in the store but their reviews are poor so I wanted to stick with the brand I knew & trusted. The Doctors.

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PrincessRosesCottage
, US
Jul 23, 2016 1:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Defective blood pressure cuff cost us a 911 call and when I had my blood pressure cuff checked by medical personal they notified me not to use it any more as it is miss calibrated... how many people could die from something that stupid!

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tommyman
, US
Jun 10, 2016 5:14 pm EDT

These guys are pretty much drop-shippers with a fancy website. Since most of their business is one timers (no return customer), because of their shady practices, they don't care what people say about them. Also since their shady practices are small potatoes, they stay under the radar.

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MargieTS99
, US
Apr 28, 2017 9:54 am EDT
Replying to comment of tommyman

Funny how you can tell competitor reviews. Medichest has excellent customer service; I've been ordering from them for as long as 15 years. It just really irritates me when I see fake, unethical reviews of a company for the sole purpose of hurting their business.

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horacedebussey
San Francisco, US
Jul 19, 2009 7:27 am EDT

This merchant should be avoided at all costs. Site advertised free shipping for orders over $75.00. Merchant emailed receipt showed free shipping. Merchant initiated a seperate $25 unauthorized, undisclosed charge in addition to the amount on the receipt. I disputed the charge with AMEX.

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Patrick Pec
Toronto, CA
Jul 29, 2014 6:31 pm EDT

It is by far the most crude business I've come acrossed online. I ask them to cancel my order jus 2 hrs after I've ordered and they still send me the order.

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Rosemary
Southport, US
Apr 16, 2009 4:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This is a terrible company, I had a similar experience. I ordered a product that looked exactly what I wanted but received a different product as a substitute. I had to call three times in order to speak with someone and when I did, she was beligerant and rude. She explained that they didn't make the product and that I could return it and receive a refund but the shipping charges of $18.18 would not be refunded. We had some words because not only did I not receive the item I wanted but they charged me $24.95 for the item that I can buy anywhere for $11.95. DO NOT ORDER FROM THIS WEBSITE.

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