I have mail order prescription through United Healthcare Medco Pharmacies. In February they sent me a refill on a prescription that I did not request and that I don't need. I was charged a $40.00 co-pay through my Health Reimbursement Account. I called and told them I didn't order it and they said they couldn't take it back once I had received it and I would just have to pay for it. This reduced the funds available in my HRA.
Now yesterday Medco has sent two more refill prescriptions that I did not order and that I don't need. I was charged again through my HRA. One was a $40 co-pay and the other was $37.72. I again called Medco and spoke to Rose who transferred me to her Supervisor Vera. She said since I didn't pay for it out of pocket (only thru HRA, ) they couldn't do anything about it. They refused to reimburse me for prescriptions that I hadn't asked for, refused to take them back and told me I'd have to talk to my Health Reimbursement Account about it. This is now $117.72 in prescriptions that I have received and have had the funds taken out of my HRA. While I didn't pay for them directly, that is now money that I can't spend on other medical care.
I believe they are purposely sending prescription because they think I have no recourse with a credit card company. My complaints are met with "there's nothing we can do" and refills continue to come on expensive medication I don't need.
When I told the Supervisor I was going to file a complaint with the OSBF, she said she could take care of that for me. What? Again, I think another way to ignore my complaints and get away with charging me for something I didn't order.
What recourse do I have when a company is sending me prescription refills that I don't order and are charging me for them? This seems to be a way for the mail order pharmacy to make more income.