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2.6 145 Reviews

Meaningful Beauty Complaints Summary

58 Resolved
81 Unresolved
Our verdict: Dealing with Meaningful Beauty, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Meaningful Beauty reviews & complaints 145

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Newest Meaningful Beauty reviews & complaints

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12:34 pm EDT

Meaningful Beauty Never received order

On 7/12/20 I reached out via chat and informed about my order status that was placed on 6/26/20. I never received and was told it would be shipped out for replacement. On 9/28/20 I reached out again and was told they see the replacement was put on hold by mistake. It would be shipped out that day and I should receive it within 5 to 7 business days. On 11/3/20, I reached out again with the same response and apologies. I was then told the order had been on hold for 2 months and guaranteed it would be shipped that day. Then again for the last and final time on 1/14/21 I reached out and was told if I never received the order, I should've inquired on it within 2 weeks ( which I did ) and was told it would be reshipped. He ( Christopher ) then stated I could've returned the product for a full refund if I hadn't waited so long! Now I've received a collections notice for $104.87 for the remaining balance owed. I've even paid over $50 for the product I still never received.

Desired outcome: I want the products I've paid for and the removal of collections taken off my credit report!

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3:02 pm EST

Meaningful Beauty my order by colette devine

I have been waiting for my order for over 2 weeks. When I finally called again and got someone again in the Philippines, I was told my order had arrived on Dec 29th. I never received. My home is 900' from my mailbox and evidently it was stolen. I always request for my packages to be left at my back mudroom door. I was told the package would be expedited to arrive in a couple of days. Then was told the State of Georgia does not have expedited mail which is a bunch of bull. Then told my package would arrive within 2 weeks.

On the recording awaiting the incompetent Meaningful Beauty customer service, the recording says buy another product for $8 per month. When I inquired about this offer, I was told it was no longer available which IS FALSE ADVERTISING.

I need someone in the United States to call me now at [protected]. I lived in the Philippines so I can recognize the accents. Very incompetent customer service.

Colette Devine
17080 Birmingham Highway
Alpharetta, GA 30004

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3:27 pm EDT

Meaningful Beauty dark spot correcting treatment

I ask for a product that would help me with dark and puffiness underneath my eyes. Unfortunately, the customer service representative from Meaningful Beauty recommends dark spot correcting treatment. Which she said would correct my problem.I explained to her I have no wrinkles or sun spots on my face she explained to me this product is perfect for underneath the eyes. I asked for the manager to make sure I was ordering the correct product and she told me the product I purchased would not help my problem area and she gave me no resolution. Don't believe what anyone from the company says they do not know what their products are used for and don't waste your money purchasing them!

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6:56 am EDT

Meaningful Beauty customer service

I was ship the package back in march and received it and when I did the invoice said this is not a payment I didn't have a balance. They have my credit card information and charged it it was $207 for a 7 piece kit. I received a letter yesterday stating that I owed $138. Customer service was very rude and very unprofessional. They said they shipped it out because my credit card did it go through. 1 that is the wrong price + 2 she could not tell me why I haven't received a statement before now. I know meaningful beauty does not ship out anything until it's paid for. This is a scam i'm a single mom and I told them I wasn't paying it because I don't owe them anything. I would not get wrapped up with these people if I were you.

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3:50 pm EDT
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Meaningful Beauty returned product

I cancelled meaningful beauty products in February 2018. A shipment was sent out in August 2018. I received and returned it the same day. I called and canceled. I explained that I could not afford this product to please do not send me anymore. They still sent it to me. Product was returned. Box was not even opened. I am still being billed for it. I was told they did not receive it. Now they want me to pay for a product that I didn't even open up, it was sent back.

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Melissa Thornton
, US
Dec 17, 2021 12:06 am EST

I have the same trouble with them I think no one should ever order from them it's all bull and they won't let u cancel they keep changing me fro crappy stuff.

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6:34 am EDT
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Meaningful Beauty cimdy crawford's meaningful beauty

Received promotional offer of products and in only a few short days decided not to use their auto ship. I've just sent my 2nd request to cancel the auto ship and any future deliveries and they are not responding. As a result, I will not even consider any further purchases from this company. Customer service is as important as a quality product. This company is severely lacking in this area. I will continue to do whatever it takes till I get results, but I am done with this company.

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DV69
, US
Aug 31, 2019 3:23 pm EDT

I ask for a product that would help me with dark and puffiness underneath my eyes. Unfortunately, the customer service representative from Meaningful Beauty recommends dark spot correcting treatment. Which she said would correct my problem. I explained to her I have no wrinkles or sun spots on my face she explained to me this product is perfect for underneath the eyes. I asked for the manager to make sure I was ordering the correct product and she told me the product I purchased would not help my problem area and she gave me no resolution. Don't believe what anyone from the company says they do not know what their products are used for and don't waste your money purchasing them!

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5:40 pm EDT

Meaningful Beauty unauthorized credit card charges

I called their customer service dept on 2/11/17 to cancel my account and remove all my credit card information. I returned the kit they had mailed me and they refunded my charge less shipping and handling. On 5/23/17, I saw my credit card they had charged $177.59 on 5/22/17. I called and was told I had not requested to have my account "cancelled" but only "suspended". They did show in the notes that I had said I was no longer using their products but had switched to another brand. When I demanded they refund the money to my credit card, they said they would do so, minus the shipping and handling charges. I was finally able to convince the Rep that, since they had used my card without my permission, I did not owe them for S/H charges. Since the package is in transit, I will have to refuse it and then wait another 10 days to see if they refund my account the full amount.

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2:23 pm EDT

Meaningful Beauty returns

Cust# 6507346
Received product 11/2016. Called and cancelled auto ship. Asked for return address, was told it was in the box with return documentation. There is no return address to send product to. I have called every month since then to get a return address. I finally get ahold of a c/s rep and am told that I can no longer return the product since it is past the 60 day policy. I have no complaints on the product, it was fine but did not do what I thought it would. Now, when people ask me why I didn't like the product, I will advise them that you cannot get ahold of anyone at that company to assist you once they know it is for a return. I believe if you believe in your product, you should return it if a customer is not happy. If this cannot be rectified, I will gladly add my name to the Class Action Suit against the company and representatives.
I would greatly appreciate a return address and refund when product is received.
I find it to be much less expensive for your company to refund the money due to me than to lose potential business when people hear the issues/problems that your company does not rectify.

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Anne Kerr
, US
Apr 06, 2019 12:40 pm EDT

I thought the product was so-so. Nothing special. There are much better products available for less money. I am going through the same thing now with my return and refund. Even though they have canceled my account, they told me they are still charging me for the balance of the products.

I trusted Cindy Crawford's reputation that she would only associate with a company that would operate ethically. I am a fool for not researching prior to making the purchase. I have requested a full refund and a prepaid shipping label. If I do not receive either I will be submitting my complaint to the BBB as well as sharing the experience through all my social media accounts.

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7:36 pm EDT

Meaningful Beauty billing

Meaningful beauty is absolutely the worst company to deal with. I called multiple times to cancel shipment and they still kept coming. When I spoke with billing I was told to send it back and they will credit my account. So you would think that is the end. Wren. I received a letter from a collation's agency stating I owe over $200.00 which is way more than the 3 months re-shipment order. Now I'm fighting the claim with a collections agency representative that can't provide any information but repeat mute information. Don't order. Products aren't worth it.

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9:21 pm EDT
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Meaningful Beauty unauthorized charges

As a new Meaningful Beauty customer I received my package weeks after paying for it. Then I received a charge, I waited for a delivery. Disappointed I never received my package but I did receive another charge today for $49.99 even tho they said it would always be $39.99 they lied! I've read several reviews that show this has been happening to everyone who ever orders from them. Why is this still going on? What can we do to stop these charges. We deserve to get our money back or receive the product for all of these unauthorized charges. This is a shame! Cindy Crawford should take her name off of this or stand up for her customers. I'll bet most customers wouldn't have purchased this product had her name not been on it. Sounds crazy, but I'd be willing to bet I'm right!

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9:15 am EST

Meaningful Beauty auto ship fraud

After seeing the amazing infomercials I finally decided to try the introductory kit. When ordering it was NOT obvious to me that I was electing a recurring auto ship 'membership'. I am sure it's in the fine print but a reputable company would make it obvious and force you to check a box acknowledging that you were knowingly choosing this option. So perhaps I am at fault. Anyway, the kit arrived and I read the enclosed documents and learned another shipment would be automatically sent to me and charged to my debit card (never would have used a debit had I known it was recurring, actually, never would have ordered in the first place). I decided to try the products for a week before canceling my 'membership'. I wasn't that impressed, my skin felt dry and itchy, so I called after one week to cancel. The girl on the (call center outside of US) phone urged me to give it a try. I had to get pretty adamant and she eventually said she was canceling the next order and I would receive email confirmation within 24 hours. Never got it and by that time I had checked the company's reviews and discovered this company's bad reputation and became concerned I would be charged. When the kit is delivered it says you will receive your auto refill in about 30 days. Its' really a lot closer to 2 weeks based on what I was told when I canceled. I called back to confirm my membership was canceled and was told it was, I asked for email confirmation, again was told I would have it in 24 hours. Guess what, it should come as no surprise I have never received it. I plan to contact my bank to block all transactions drafted by them because I have a bad feeling this might not go away. Such a shoddy way to do business. Had they not made me feel like I was getting ripped off from the beginning I might have given the products more of a chance and found one or two I wanted to reorder. Instead I want to never do business with Guthy Renker again, have a bad impression of Cindy Crawford and Valerie Bertinelli and feel compelled to spread the word. Lesson learned, check the reviews before ordering anything.

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Underground Railroad
, US
Dec 30, 2021 9:37 pm EST

I never found Cindy Crawford attractive and now that she is older, her face looks very masculine.

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3:02 am EST

Meaningful Beauty don't buy their crap and you won't get money back

I ordered two products from the company www.meaningfulbeauty.com. I tried them, but my skin burnt, it was red and itching. I stopped to use it and contacted the rep. I showed some pics and told that their products didn’t fit me. I asked if it was possible to get money back, but the rep started to laugh and told “no”. The worst company ever, so avoid these ### and post comments about your experience with them.

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3:01 am EST

Meaningful Beauty I haven't received 2 more packages and I can't stop the subscription

I subscribed for the plan of skin care products, which offered the company www.meaningfulbeauty.com. It was real scam, ‘coz I paid money for the 3 months subscription, but these jerks delivered only one package. After that they stopped to reply and impossible to cancel this fake subscription. They are liars and scammers, so be careful and better avoid them. As well as post comments about your experience with them.

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oneshiney
vernon, US
Jun 18, 2022 12:50 am EDT
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same thing is happening to me and i have had a severe reaction to the junk. i am miserable and my face looks horrible.

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4:56 pm EST
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Meaningful Beauty scam! never got product and threatening collections

Not once but twice has meaningful beauty not sent my product but I paid for it just so they would cancel and then they started charging again and I called and called and weote them only for them to tell me that I had to pay and then they would resend. I told them I don't want the product just don't charge me. The manager hung up and now I'm getting collections letters

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Natasha Chante
Mississauga, CA
Jan 12, 2015 7:49 pm EST

I wish I had read these complains before I order from meaningful beauty.… I purchase the meaningful beauty skin care, I breakout. I did not order any more however, I had package left a my door, then couple of days later I received another one from UPS. To return each package is will cost me $33.00 CDN, I took the package back to UPS Shipping and return it…
It is over months, and I am still waiting for my refund.. I had called several times, I was put on hold for our an hour listen the stupid music.I will never order anything when they say that "refund".. They do not refund…
I finally speak a rep.. Yvonne, she told me that my refund was credit to my account since october, according to my credit card account, no refund was given.. I told her that, then she told me that they wanted a copy of my credit card statement to prove that I did not received a refund… NO way was I sending them a copy of my bank statement… she tried to convince me…I said no.

This is not beauty, this is stress, and scam…
I realize that the catch line is "we will give full refund…

Natasha Chante

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10:19 am EDT
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Meaningful Beauty bad costumer service

I've been using meaningful beauty products (not the make-up) and I am satisfied for 6 years. Unfortunately, it does not come in a package. Customer service is so bad. When ordering online, it takes 10 business days to ship your order. Therefore, I called the 800 number to place my order and asked if they can ship it faster. I should've gotten the customer service name so I can post it. She sounded unhappy on the phone and not helpful at all. She told me to place my order online rather than ordering it from her. Since I am almost running out of my cleanser, I am willing to pay the extra charge to rush my order. She didn't even gave me the chance to do that. She keeps insisting on ordering online. What's the use of having an 800 number customer service if they don't help you? GOOD PRODUCT BAD SERVICE. I hope "meaningful beauty" management will read my complaint.

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Tshobz
Superior, US
Oct 29, 2014 1:39 pm EDT
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Buy your products at Ulta> I love the products but hate the service as well

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9:14 am EDT

Meaningful Beauty never received still charging

DO NOT PURCHASE Meaningful beauty. I ordered in June which I never received. I called them to cancel my order where I had already paid $49.95. They deducted $49.95 out of my account on AGAIN on July 15 and I still HAVE NOT RECEIVED ANY ORDER. Do not buy from this company. They scam you. I will be getting in touch with the BBB. I should have checked online about this company. I read that there are many people going through the same thing I am going through. RIPOFF ARTISTS
07/15/2014 Debit Card Transaction GRC*MEANINGFUL BEAUTY [protected] CA 07/14 $49.95

06/25/2014 Debit Card Transaction GRC*MEANINGFUL BEAUTY [protected] CA 06/24 $49.95

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12:48 pm EDT
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Meaningful Beauty threatening collection

Shipped product NOT ordered in January, charged my cc that I disputed; product was returned and I sent email to stop further shipments and issue credit; they shipped again in April - again NOT ordered, charged my cc, I disputed and I emailed them again, telling them that I was returning the product and to credit the account; shipment was refused to postal carrier; received statement of balance due; I returned the statement along with email copies; then I received a postcard indicating that they received returned shipment back at their warehouse, asking for re-shipment instructions. I sent back saying "DO NOT Reship"; their listed contact phone # is not theirs, so I can't make contact with them via phone. I instructed my cc company to close the account to avoid further charges. Now they are threatening me with collection agency! Bring it on!

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7:21 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Meaningful Beauty dirty business

Dirty Business First of when you order products from Guthy Renker they don't tell you that comes from 3 different companies. When I had to call to cancel I had to call dozens of different numbers, was ridiculous. Customer service was super rude and unhelpful. The first shipment was not received and I called to cancel the whole thing. They did not cancel and continuously kept charging me. The second packaged arrived and I returned back. The third never came. I called several... SEVERAL times discussing the matter and nothing was done. I had to dispute the transactions with my credit card. After that Guthy Renker mail me collections letter, I keep trying to call to resolve the issue and it's impossible I had to pay for some items I never received so it didn't go to collections, now they are sending me more bills for things I have no idea what it is and I keep trying to call them and nothing is ever resolved, !

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11:13 am EDT
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Meaningful Beauty unauthorized charges on my cc

The offer the cosmetics at a price on tv, but you really need to read the small letters because by the time you finish your creams you will be paing for a way better product, beside that i hate the way the lay to you when you call and ask them to cancel the account because you don't want your account to be charge again and they will said, don't worry your account have been cancel and when you check your bank statement, they have charge you 4 time the price that said in the tv commercial! Be aware of this theft!

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3:37 pm EDT
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Meaningful Beauty charges after cancellation

I cancelled membership, however, before the end of the trial I received another kit, I paid for shipping charges. I have since cancelled this account some time ago and now received a bill for $14, 95.

I do not owe this bill and request that you remove the charge. It's been at least 2 months since I returned the product with my own payment.

I will file a complaint with the Consumer Complaint Agency of the United states. I have seen all of the hundreds complaints that include this same issue - overcharging!

REMOVE THE CHARGE!

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Meaningful Beauty Customer Reviews Overview

Meaningful Beauty is a skincare line that has received positive reviews from customers. Many reviewers have praised the products for their ability to improve the appearance of fine lines, wrinkles, and other signs of aging. The line includes a variety of products, such as cleansers, moisturizers, and serums, that are designed to work together to provide comprehensive skincare.

One of the standout features of Meaningful Beauty is the inclusion of a powerful antioxidant called superoxide dismutase (SOD). This ingredient is said to help protect the skin from damage caused by free radicals, which can contribute to aging. Many reviewers have noted that they have seen a noticeable improvement in the appearance of their skin after using Meaningful Beauty products.

Another positive aspect of Meaningful Beauty is the company's commitment to using high-quality, natural ingredients. The products are free from parabens, sulfates, and other potentially harmful chemicals, which is a major selling point for many customers.

Overall, Meaningful Beauty has received positive reviews from customers who have seen improvements in the appearance of their skin. The inclusion of SOD and natural ingredients, as well as the comprehensive range of products, make this skincare line a popular choice for those looking to combat the signs of aging.

Frequently asked questions (FAQ) about Meaningful Beauty

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Is Meaningful Beauty a legitimate skincare brand?

Yes, Meaningful Beauty is a legitimate skincare brand co-founded by Cindy Crawford and Dr. Jean-Louis Sebagh.

Can I trust Meaningful Beauty with my personal and financial information?

Meaningful Beauty uses security measures to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

Are the products sold by Meaningful Beauty safe and effective?

Meaningful Beauty products are advertised as safe and effective, but individual results may vary. Always check the ingredients and consult with a dermatologist if you have specific skin concerns.

Is the Meaningful Beauty website secure for online transactions?

The Meaningful Beauty website uses encryption and secure payment processing technology to protect user data during online transactions.

How reliable is Meaningful Beauty's customer service?

Meaningful Beauty offers customer support, but individual experiences may vary. Check online reviews for a better understanding of customer satisfaction.

Are the prices at Meaningful Beauty competitive compared to other skincare brands?

Prices at Meaningful Beauty may vary, but they generally aim to be competitive within the skincare market.

Does Meaningful Beauty offer a refund policy for their products?

Meaningful Beauty does have a refund policy. Be sure to review their terms and conditions for more information.

Are there any known scams associated with Meaningful Beauty?

Meaningful Beauty is a reputable brand, but like any business, it may be targeted by scammers. Be vigilant and report any suspicious activity to their customer service.

How long has Meaningful Beauty been in business?

Meaningful Beauty was launched in 2005.

Can I trust the reviews I find online about Meaningful Beauty?

When researching Meaningful Beauty, read multiple reviews from different sources to get a well-rounded understanding of the company.

Does Meaningful Beauty offer any discounts or promotions?

Meaningful Beauty may offer occasional promotions or discounts. Check their website or sign up for their newsletter for the latest information.

Are there any hidden fees associated with using Meaningful Beauty products?

Meaningful Beauty aims to provide transparent pricing, but always review the final price and any additional fees before completing a purchase.

Are Meaningful Beauty products tested on animals?

As to our knowledge, Meaningful Beauty does not test its products on animals. Check their official website for the most current information.

Does Meaningful Beauty comply with FDA regulations for skincare products?

Meaningful Beauty, like all skincare brands sold in the U.S., should be compliant with FDA regulations.

Are Meaningful Beauty products suitable for all skin types?

Meaningful Beauty products are designed to be suitable for various skin types, but individual reactions may vary. It's always advisable to do a patch test or consult with a dermatologist if you have sensitive skin or specific skin concerns.

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Contact Meaningful Beauty customer service

Phone numbers

1800 927 0047 1800 805 409 More phone numbers

Website

www.meaningfulbeauty.com

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