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2.5 51 Reviews

MDG Complaints Summary

19 Resolved
32 Unresolved
Our verdict: Engaging with MDG, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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ComplaintsBoard
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8:36 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MDG Warranty fraud

I bought a new laptop from mdg computers.It had a standard warranty of one year and I was told by the salesperson that if anything goes wrong, they will fix it at their Vancouver store.

However, we my Ethernet connection stop working ( I could not connect to the Internet via Ethernet cable). I took it back to their Vancouver store. The employee at the service desk told me that they will have to send back the laptop to Toronto to have it fixed. I told them that the salesperson told me that they fix them here. He said that if you want to have it fixed, you must leave it here for up to about 7 to 7 weeks.

MDG Vancouver store called me after about 2 weeks to let me know that the adopter on the motherboard is broken and I will have to pay for it. But I told them that it is under warranty for one year, but they said they can have replace the motherboard and cannot fix it for free. I was shoched and talk to the salesperson, but nothing worked and I told them that I cannot pay about $350.00 and want my laptop back. So they took another 2 weeks before I could get my laptop back. I talked to many other stores and they told me that my laptop was under warranty and that MDG was supposed to fix it at no charge.

I really wasted my money and time while dealing with MDG. I hope nobody else will ever do business with them.

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eagl531
st.esprit, CA
Jan 19, 2009 11:38 am EST

i bought a lcd tv from them, worked for 3 weeks, and now when i call the manufacturer dm technology canada they don't answer the phone, i think mdg and dm technology are together, playing thier stupid games, misleading warranty, i will send them both a registered letter stating that if they do nothing in the 10 days cancel my contract and if they persist i will take them to court, i will bring them down, thats for sure.

ComplaintsBoard
K
7:51 pm EDT

MDG Scam

I received a coupon in the mail for "Free Premium Anti-Virus Protection Suite", "Free Installation and Configuration" and "Free Updates for One Year". This package is supposed to worth $179 but is free for being an MDG customer and buying their products. All I had to do was call the Hamilton store to make an appointment to have this installed. I called the Hamilton Store and was told all I had to do was bring the computer in and leave it for a couple of days. We took the computer in on a Wednesday.

On Friday, I got a message from the technician stating that my so called "Free Premium Anti-Virus Protection Suite" was going to cost me additional money. Apparently this additional fee was the technician to delete the old anti-virus protection, install new software and then install the new "Free Premium Anti-Virus Protection Suite."

I re-read the letter I received with the coupon and nowhere in that letter does it states there would be an additional charge. It clearly states "Free installation and configuration". Am I missing something in the translation? As well, nothing was mentioned at the store when I dropped off the computer that could be possible hidden extra cost. I decided that I would not pay the extra fee and went down to pick up my computer. When I was in the store, I asked to speak the manager but was told he was on holidays and the technician was the one who was left in charge.

I feel that I have been misled by both the letter which accompanied the coupon, and the technician for not stating that there could be an extra cost involved. I am from out of town so this was an inconvenience to me to have to drive to Hamilton only to be told that it wasn't "free" after all.

Would I buy another product from MDG - no way and I would not recommend them to anyone else either.

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Ripped Off III
Kirkland Lake, CA
Oct 12, 2013 7:06 am EDT

Mdg after 6 years is still looking to be paid even after a settlement was offered. You will never never own anything you purchase from that company!11

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Dan
,
May 22, 2008 4:25 pm EDT

My name is Daniel Johnson and I recently made a purchase with MDG Computers, and I am appalled by the way the company has treated me and my business with them.

On the afternoon of May 6, 2008 I called the company after seeing a commercial on television to inquire about a high end computer for use of high power audio software. My inquiry was quickly turned into a high pressure sale, This salesmen had promised me delivery within the week and emailed me pages of documents to sign and fax back with signatures for obvious credit inquires. I complied at my own time and expense filled out the forms and acquired all my personal banking information and faxed them over assured the order would be processed quickly. Soon after I called them to confirm all the information had been received, he confirmed and said that they would deposit and withdraw an amount of money into my account to insure that it was indeed my account. So on the morning of may 7, 2008 an Electronic Funds Transfer was made to my account by mdg computers for the amount of $0.42 into my bank account then shortly after an Electronic Funds Transfer of $0.30 was taken out of my bank account. At first this seemed a minor incontinence and I again got in touch with them and confirmed the amounts then they proceeded to withdrawal a down payment of $120.00 out of my account, and again assured me my computer would arrive with in days.

So they got the 120$ and I felt at ease to be done with this process and was looking forward to receiving my new computer. The weekend went by and I called them to make an inquiry with the delivery date, Having in mind this is after they took my $120.00 and no shipment was made, he said they needed more information and requested a Government document mailed to my address or a letter from my bank stating my account and address. I had moved out to whitby from my grandmothers in Toronto and still receive allot of my mail there since it is still a mail able address and had no real mail to send them over. I was already frustrated that I was lied to and promised my computer within days of my down payment. I then told them I was not interested anymore due to all the inconveniences and he argued that the computer was ready to be shipped and if I would just fax over this information it would be on the way. Let it be known I had requested at that point to get my money back due to the lack of proper service. But then again I reluctantly complied due to the fact he would not let the sale go and promised satisfaction. I then went to the bank asked them to print me a copy of my account with my address Photo copied my drivers licence and payed to fax it all over. Then I called to confirm it had arrived and they said it had not. Buy this point I was fed up! He convinced me to go back to the store were I had faxed it and have them send another one. I then went to the store and demanded a free fax since the last one went through but there records indicated it went through fine. I refused to pay another dime to send a fax to them and called him back to cancel one more time. And when I called and threatened to end the account he put me on hold and came back on to say oops he had found the fax, This is after the fact he had me run down to the store cause a fuss about the fax! I was furious. I wanted nothing to do with the company but again they patronised me to continue. and then asked for a letter from my employer leaving me with no choice but to get one.

They already had my money at this point! I never would have sent it to them if I knew this was the way they did business. Again I was told the all was well the computer was on its way. after a couple days I called to inquire one more time this is almost 2 weeks of this nonsense, and say there going to have to ship my computer to my grandmas in Toronto because It was an address on my licence! I am the customer and I should have a right to decide were I want my computer. After another infurating argument I just told them to ship the damn thing to my grandmas and I will figure out how to pick it up, AGAIN! I was promised a couple of days by them on thursday may 15th. I had to inconvenience my mother to wait around for the delivery and still nothing! I called this morning of May the 22 2008 and inquired with the delivery dept, and was told they were waiting on a part, but wait this is a computer I was told was ready nearly 3 weeks ago. I had had enough I called them and he just could not get it I wanted my money back and to be done with this circus of a company. they have said they are keeping my down payment and its in the contract but they never deliverd nothing but a headache they never complied with there end of the deal and I dont deserve to be treated this way after all the patients I displayed. No one at the company no matter who I called would offer any assistance to my refund.

ComplaintsBoard
N
5:45 am EDT

MDG Terrible quality product!

I bought a MDG desktop computer with Intel Premium 4 inside in March 2006. The computer started overheating and shutting down periodically within the first 6 months. I would leave it off for a while then I would turn it back on, and it would work well for quite a while and I thought that whatever was wrong was fixed. It started up again in March of this year, but much worse, I contacted MDG technical support and they told me it was either Windows (and I should try re-installing that) and if that didn't work it was probably a hardware problem (I had not installed any hardware, the only parts in the computer were all original from the factory), I wrote back and told them I couldn't get it to stay on long enough to re-install Windows and I asked for the specifications for the model I have so I could take it to a repairman. They told me to download PCWizard... I had already made it clear that the computer would not stay on for longer than a few seconds. I finally got the repairman and when he opened it he found that the computer was missing a fan... Due to this manufacturing oversight I had to buy a new Intel Pentium 4 64B Processor 631 lt - 3.0G/800/2M/5775.

1 Antec 80MM Tricool 20/26 CFM 18/24DBA,
1 Antec 120MM Tricool 39 CFM 25DB.

For a cost of $207.21. The lack of the fan and the resulting overheating had burnt the processor and the 1 existing fan.
I am still paying for this computer and I would like to know if I am within my rights to ask MDG to reduce this cost from my balance.

I am tired of dealing with them directly as they don't seem to want to listen to you when you do explain the problem.

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4:44 pm EST

MDG Totally dishonorable, and cannot be trusted

I purchased a MDG laptop as a Christmas gift for my husband. I also purchased a Wireless Optical Mouse (around $50). When I went to pick up the laptop and accessories on December 24th, 2007, I was told that the wireless mouse was out of stock, that I was just to call back after Christmas and when it was available, and I would get one. However, I have phoned twice and went to their store personally - they said I have no proof that I didn't get the mouse when I picked up the laptop - and oddly enough, there is nothing marked on the receipt that it was out of stock. So I should have listened to all the bad rap on this company - totally dishonorable, and cannot be trusted. Stay away from MDG - don't learn the hard way like I did.

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Docc
, CA
Apr 20, 2013 12:03 pm EDT

Please people bring this forum up to day.

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Docc
, CA
Apr 20, 2013 12:02 pm EDT

They are only there to rip you off I started with a deal of a nexus 7 Bluetooth headphones $80.00 and speaker $80.00 after paying the three security payments, I was told that the nexus was out of stalk. they tried to pawn off a lower tablet to me. when I didn't go for that they said that the Speaker were out of stock but they would give me a $200.00 printer. The printer on the market was only $80.00. then they threatened me that they would close the account and I would have to apply again. So I settled for a 1 TB hard drive an other $80.00 item.this all cost the same as the original order. Please be careful with this "COMPANY?" My biggest problem is this is the only way I could have gotten the tablet They are the ones who should be checked for fraud I also reported them to BBB with no luck.

Good luck with them. I will get even with them.

ComplaintsBoard
A
2:07 pm EST

MDG Bad customer service, bad product

On September 13, 2007 I contacted MDG computers to let them know that contrary to what we had been told by their salesperson, the battery life of the laptop computer, Acer 5610Z, even on a full charge, was no where near four hours. The battery life was a key factor in the purchase of the computer, because I use it when I commute and my daughter would be using it at university.

The manager, Alex (no last name was given) indicated that when he spoke to his salesperson, he denied saying it was four hours. I told the manager that as this was a make-or-break factor in the sale, I know the salesperson did say it and my daughter, who accompanied me to the purchase, also heard him say it. I asked Alex if I could exchange it (we'd used it for about two weeks) for a computer that had a four-hour battery, and he said that he doesn't allow returns or exchanges because some people abuse that. He asked me if I had done various things to the computer to help prolong the battery life, and I said we had, such as reducing the brightness of the screen, turning off unnecessary programs, and making sure the battery was completely spent before recharging; basically, the advice given to us by the salesperson. He said that what he would try to do is to order a four-hour battery for my computer model from Acer.

I called back on September 19 to inquire about the progress and was told Alex was not in the office.

I called again on September 29.

I called again on October 2 after he had returned from a business trip and he told me he was still looking into solving the problem.

I called again on October 19, and told Alex I had been waiting for over a month to hear about the resolution. He told me he was doing everything he could to get hold of the battery. I told him as the three-month deferred payment plan would soon be up, I would have to start paying for the computer and needed this problem resolved as the product was not fulfilling our needs as promised by the salesperson. I told him I did not want to be paying for a $1500 dollar product that was not working as we needed. He told me he could try to extend the payment plan but would have to charge me additional administration fees. (Basically, he'd charge me more for a product that we told him was not performing as expected after having it for just two weeks!) I said I did not want that; I would prefer to have the problem resolved. He said he would get back to me.

After not hearing from him again for another two weeks, I called again on November 2nd, twice. I said as I had not heard from him and this was now going on two months I'd been hoping this problem would be resolved, that I would give him until November 6 to fix the issue. He told me that I have been using the computer for three months so obviously it was working. In essence, he completely dismissed my initial concerns and my suggestion that I exchange the computer. He ignored the fact that for a two-month period out of the almost three months that we owned the computer I had called his store six times to have the problem resolved. I basically told him that I was disappointed to realize that he had simply been stalling, rather than actively trying to solve the problem. I told him that he obviously had no intention of solving the problem from the beginning and was simply delaying for as long as possible until I had to start paying for the computer; basically I would be stuck with the product and would be paying for it. I repeated that I wanted the problem resolved by November 6 or that I would have to contact his supervisor. He told me that if I was going to give him an ultimatum, he wouldn't bother continuing to try to solve the problem (as if he had ever!), that I should contact customer service. He gave me the number 1. 877.466.3634.

I immediately called the number he gave me, which turned out to be technical support. They transferred me to customer service. My first contact was with Stephanie. I explained all that had transpired between Alex and me and told her he said I should contact them to deal with the problem further. She said she would speak to him and try to get more info. She called me back that day and said that basically he had told her he was trying to get me a battery, but, quite conveniently, in between the time that I had spoken to him and she had contacted him -- approximately 30 minutes -- he had found out that Acer did not have four-hour batteries for my computer. I told her it was rather interesting that he did not tell me that in my phone call with him earlier that morning, and that it took him seven weeks to discover this. She suggested that what she could do is contact her warehouse to find out if they had a regular battery for my computer and ship it out to me. She said it was unfortunate that we hadn't spoken earlier because she could have had it shipped that day. She told me she would take care of it.

On November 19 I called MDG customer service again because I had not received the battery. I spoke to Alison, who told me that Stephanie was away that day. She said she checked my file and had spoken to her supervisor, who said that Stephanie had ordered the battery and it hadn't come in yet. I told her that was strange as Stephanie had told me she could have had it shipped on November 2 when I first spoke to her. She said that it would have had to been ordered, because they don't stock the batteries for my computer, and that Stephanie even had a waybill on her desk, but they couldn't guarantee when the battery would arrive and I should keep calling back to check.

On November 27 I called Stephanie, who told me that "a product" had been shipped out on November 6 to my apartment building. I asked her to what apartment number and she said there wasn't any. I told her that I had given her my full address, as I live in an apartment building, and that it was even on my MDG customer file. She repeated that there was no apartment number and that the package had not been returned to them. I told her if UPS had not delivered it (and how could they with no apartment number?!) then they would have returned it to them. Besides, you can't deliver a courier package without a phone number, and no one from UPS ever called me! She said she had no record of the package being returned, and she would have to resolve that with them. She said she would contact her warehouse again to see if they had a battery.

A few minutes later, she called me back and said they didn't have the battery and they were not going to order it and there was nothing else they could do. She suggested I go back to the James Street store in Hamilton, where I'd first been given the runaround, to see if they would give me a store credit. I told her that after having been given the runaround for two months by the store manager, why would she think they would do anything further and that he had passed the problem on to them. She told me there was nothing else she could do because I had bought the product at a store, not at MDGDirect, their online store. I told her that she had left me no choice but to contact the Better Business Bureau.

I have all the logs of when I made the calls to MDG. I have now been paying for a $1500 item which does not work properly, and which the store manager prevented me from exchanging at the outset, and for which he promised to get the proper part to fix the problem. I have been treated with an absolute lack of integrity and honesty by this store -- starting with the salesperson saying that the computer had a four-hour battery life on a full charge. The complete contradictions and changed stories indicate to me that neither the MDG store manager nor the customer service reps had any intentions of resolving this problem to begin with. The Better Business Bureau tried to intervene on my behalf, and MDG did not respond. What a surprise!

Over the past seven years, I have bought three computers from MDG, totalling close to $8000. They seem to think that they are getting the better of the customer in this situation by not resolving the problem and not responding to the BBB. They are profoundly wrong. For one thing, I will never buy another computer from them, so they certainly will never get another $8000 from me. But it doesn’t stop there. I have told everyone I know about my situation and have encouraged them to buy their computers elsewhere. By the time, they spread the word as well, MDG will have lost untold thousands of dollars. All because they wouldn’t solve a problem that would probably have cost them a couple hundred dollars. I guess the next time they think they can screw over a customer, they should think of the real cost to their bottom line.

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hammy
Upper/Middle/Lower Onslow, CA
May 11, 2009 8:27 pm EDT

You should have taken it back just before the end of the three month period. If your province has the same consumer protection laws as does ours (Nova Scotia), you can return major purchases for any reason for up to three months as long as the product is returned in good shape.

BTW - you are far past that point now, so when the laptop finally dies, launch it like a frisbee through their storefront's largest window in the middle of the night and skedaddle.

The deductible on their insurance ought to equal out to what a new battery would have cost.

(said only partially tongue-in-cheek... ;)

MDG are slime - so slimy, in fact, that if you do decide to toss it through their window, you're still not sinking to their level. You're just dipping a toe in the water, compared to their kraken-like immersion.

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Scott Johnson
,
Feb 19, 2008 7:37 pm EST

Andrea, you write such a wonderful event & I truly understand what you are going through. What I have found that can help (sometimes) is if you could possibly type in a letter format what you wrote on here and send it to the corporate office of MDG Computers then perhaps someone will respond to your concern. What they should do is a) provide you with a longer life batter, b) if a) cannot be done then they should give you a few extra spare batteries, c) if a) nor b) can be done then they should allow you to do an exchange, d) if none of the above can be done then they should give you some store credit. I do apologize for the situation & I hope they will respond to you soon.

Pablo

ComplaintsBoard
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12:00 am EST
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MDG MDG Computers is useless!

I go to the IBT (International Business and Technology) program at my high school here in Canada; it has a focus on (obviously) business and technology. As part of the program, we were forced to buy a laptop through the school, these were Durabook models. Let me first tell you the price and specs: $1800 for a Core 2 1.73 Ghz processor with 1 GB of RAM, a 120 GB hard drive, Intel Integrated Graphics (low end, can't find exact specs), 2 batteries (one 9 cell, one 6 cell) and 3 yrs of in-school warranty (on a weekly basis). Yes, $1800, and all we got was XP Pro with Word, Excel and PowerPoint (plus InfoPath and Access) 2007. For $1800, we were given such a useless computer, I could have gotten a better model (I checked) from Dell for around $800 with 3 yrs. of next-day, in-home support. After getting the computer, many people had hardware problems; my keyboard never worked from day one, almost everyone's screen has something wrong with them, and, well, that's just the good side.

I want to make one thing clear before I continue: we were given a Windows Vista Business key, but no installation CD. I called Microsoft, and they said this was illegal. But the worst part is that the copies of XP we have are PIRATED, none were able to activate, so MDG used a USB drive with a crack or something similar (same one for everyone) to skip activation on the computers. Of course, I contacted Microsoft on the matter, they said they would look into it.

Now, let me tell you the blatant lies they told us. They said we'd be getting two 9-cell batteries with 5 hrs of battery life, we instead got a 9 cell and a 6 cell with 3 hrs and 2 hrs of battery life, respectively. They said we'd be getting a 160 GB hard drive, but we lost 40 GBs for no reason. They also promised 2 GBs of RAM, a better processor, and 'lots' of preinstalled software. The laptop itself has the fan on the bottom for some reason, and it gets incredibly hot after little under an hour of continuous use, so does the charger. The core temperature of the processor is, on average, over 60 degrees Celsius; its maximum temperature is about 100 degrees. It spikes to over 80 degrees in less than 2 hrs sometimes. The laptops are also unusually heavy; the battery alone is about 2 lbs.

I could go on forever. There are no buttons or sliding things to open the lid, instead, we have to just pull it open. There are clips that keep it closed, these often break, for a while, MDG refused to fix them, saying we were abusing our laptops; only after multiple complaints from parents did they start fixing them. They only come once a week to our school, we have to fill out a paper form and put it in a box to get a repair. And even though we have to sue these laptops for four years, they only give us a three-year warranty.

Let me end by saying DO NOT BUY FROM MDG, they WILL scam you out of your money and refuse to fix their shoddy computers, many others share my view (just search complaints.com for 'MDG'), and I hope that MDG will never sell another computer. They lied to us, refused to fix our laptops, used pirated software, and took our money. And you know what? Our school is now going to allow any brand of laptop for people to bring next year. Unbelievable how a company can scam students and leave once they've made a quick buck. Or a couple hundred thousand.

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The graphics Card
,
Oct 02, 2008 8:28 pm EDT

The graphics card is quite old and useless
it has barely any power at all
we dont even have an s-video port!
all we has is a vga port and the "SUPER STRONG" graphics
the graphics card is old and is was not even available for laptops that were priced $1300+ and I checked
trust me
these are the graphics specs:
-Mobile Intel 945GM chipset family
-224mb video ram
-video card 3d acceleration
-2.0 pixel shader
thats all!

there is no vertex shader and there is no video HW Transform & Lighting (that is just sad)

btw for the fan problem, just use it as a heater, winter is coming soon anyways lol

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Andrew Baker
,
Feb 18, 2008 12:01 am EST

Hey, thanks for the great post. I'm a student of ibt as well in ontario. and ive also suffered through the same dilemmas as you, i take it you are in grade nine? i believe the grade 10s got el 100's but thats beside the point. the school didnt actually force us to buy theese laptops but they did make it very clear that others were frowned upon and you would be outta luck if they didnt work. that was bull. we were in less luck with the [censored] mdgs. the warranty was a joke and the used it as an excuse to charGE $500 extra but they refused to fix 2 cent clips for a week until i referred everyone i nkew to get they're clips fixed (you're welcome) ive had mine replaced 3 times and im startign to wonder why they dont just switch for stronger clips. when i asked the heavy-accented, probably iilegal immigrant, why theyu didnt just have a button on the front, he said that all new laptops are like that. i havent seen any... and i doubt that hp would have breaking clips on their laptops. the dirability test was another joke... the drop test was 13 inches: a complete failure, the motherboard fractured, so they only insured it for a drop of 3 inches which is like placing in on a table... WTF. the scool said theyd withstand falling down the stairs, people are already returning their laptops at 3/4 the sale price and going to buy much better hp or dell notebooks even after pocketing 500$. DONT BUY MDG, THEY USED PIRATED SOFTWARE AND CHEAP HARDWARE, THE ONLY GOOD I CAN SAY ABOUT THE COMPUTER IS:

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MDG SUX
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Feb 07, 2008 9:16 am EST

Sorry, lol, you did mention the graphics card, maybe not to well, but my part of that end clears it up, Good Job!

By:MDG SUX!

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MDG SUX
,
Feb 07, 2008 9:14 am EST

wow, yo, your telling the truth, i don't get it, why don't we all just make a big group and sue them, and you didn't mention the graphics card, it's so old, you can't even play most #-D games. everything else by the way, is perfect. if i havn't made my point, to shorten this up,
MDG SUX!

By: MDG SUX

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12:00 am EST

MDG Disgraceful customer service!

I made the same mistake of wanting to buy Canadian. I went to the MDG store in Newmarket and was sold a system by a student. We got the system home and noticed that there was a white “speck” on the flat screen monitor. We called MDG and were told, “not to worry” because that often happens with the flat screens. Usually there are four or five of these dead pixels and we were lucky we only had one.

A few months later my computer crashed and I took it back to MDG for repairs. I told them that it was a business computer for three businesses and one business was an international health charity where patients depended on us for information, support and referrals to specialists in their area of expertise. I didn’t want them to think that we only used it for e-mail and computer games. We were told that they would give us same day service for an extra fee. We paid the fee and got the computer back within a few hours. Even though that was a nice turn around time, we live out of town and had to sit in a Tim Horton’s for two hours while the computer was being fixed. Anyhow, I should not complain.

Over the past weekend I had intermittent problems getting on line. I checked to see that my firewall and virus programs were up to date and were running. They were. I did a virus scan, registry scan, pest control for cookies, Counterspy, and Ewido (anti-spy program), then I did a disk clean up and defrag. The defrag program would not run and would freeze my computer. I figured that this was beyond my expertise and called MDG for an appointment. They said to just bring it in. I said that I needed a fast turnaround.

I brought the computer in around noon on Monday and spoke to the Techie. He began telling me what was wrong with the computer without even looking at it and everything was my fault and was going to cost me. He said that we didn’t have a virus program (we did) and then he said that it was a free program (it wasn’t). We told him that we had the paid version, which gave us some extra perks, and he demanded to know what those perks were. That is when I started losing it. He also told us that defragging the computer was a waste of time and that it did nothing to speed it up. I told him that on the contrary, I found it made quite a difference.

Two days later (yep, we told him that we needed the computer fixed immediately) my husband checked on the computer and the techie told him that someone had installed and old modem. We told them that they had built the computer and if anyone had installed an old modem, it was them. By Thursday we were getting fed up, then MDG called and I had hoped by that time that they were calling us to come and pick up the computer. Not the case.

Now the techie is telling me that my virus program is out of date and my computer was probably filled with spyware and viruses and he would have to sell me his virus protection software at a cost of $100.00 but that he was waiving all inspection fees and cleanup. First of all, all computer companies clean your computer when it comes in for repair. This reduces the risk of foreign objects coming in contact with computer parts. Second, the computer is just over a year old and I had an extended warranty so I should not be paying for anything. He became obnoxious and condescending and continued blabbering on about the out-dated virus freeware I had. Now I am mad and I shouted at him (something I am not proud of but he was really pushing my buttons) I told him that the virus program was a PAID version and it updates automatically every two days. I also told him that I do not take my computer online unless I see that the virus program logo (which is visible at all times in the tray) is brightly coloured indicating that it is up to date and is running in the background. I told him that of course it was out-of-date because the damn computer hadn’t been turned on in four days and the program was automatically trying to download and update the virus protection as it is set to do.

That is when he became surly and said that he would only fix the modem since I was so sure that was the problem. That is when I hung up on him and called MDG head office.

The head office was supposed to have my computer picked up from the Newmarket store and delivered to a competent repairperson at their Head Office and then returned to a store near me. I told them not to make it the Newmarket store because I was never going to go back there. Newmarket is 45 minutes from me and the next closest store is just under two hours. Nice, when you have three businesses to run and have to shut everything down to chase down computers.

We had this conversation with MDG around 4:30 on Thursday. It is now 2 p.m. on Friday and still no word about my computer. I am trying to work with a laptop computer and my backed up files. As we all know, laptops are not made for long hours of work and it is throwing off a lot of heat. MDG’s ineptitude could easily cost me two damaged computers.

Would I buy from them again? Not a chance.

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Reviewer81664
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Sep 09, 2015 12:05 pm EDT

I ordered a bed from mdg a year ago and made payments every month and just found out is not the bed i ordered

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Dan b
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Sep 15, 2008 5:02 pm EDT

Although it would be nice that a computer should work regardless where you bought it from. I laugh because anyone who even remotely knows how to buy a computer knows not to buy one from MDG. NEVER EVER buy one from MDG. It is basically a scam and its unfortunate that you two had to buy one from there. Goto Futureshop or Best buy .

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Dave Bawden
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Jul 28, 2008 11:51 am EDT

We buy on average 3 computers every 18 months for our graphics related business and thought we would try MDG.

Didn't get what we thought we were buying, from the MDG store in London (Wellington and Bradley) tried to solve the problem by talking to the store and asking what could be done to update the system to what we needed and didn't receive a straight answer from the sales person, in fact he was extremely rude and ignorant. Called the corporate Head Office and was told that I had to deal with the store I bought the computer from because they were all franchises. Apparently there is no phone number you can call, only an email address.

The saying once bitten twice shy applies in this case and also more importantly "Caveat Emptor". There is no back up at any level and they certainly have no idea about good customer relations. Very disappointed and surprised by the outcome, would never even think of buying from them again. Suggest anyone thinking about MDG should buy with caution.

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MDG - Folks, Stay away from MDG!

This is regarding my purchase of an LCD TV from MDG Computers store in Whitby, Ontario. On May 29th, I took delivery of a 40" LCD TV from MDG and when it was installed I noticed that there was a bright red dot on the bottom right hand side of the screen, which is categorized as a "stuck pixel". This is a high definition TV and this bright reed dot look...

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12:00 am EDT

MDG Lack of warranty service and rude representatives!

After owning an MDG computer previously I decided after a major house fire last year and losing everything we owned to go to MDG to replace the computers in our home. A KIOSK had been put into the Staples Store in Belleville Ontario. We went a couple times to see what the prices were like (students going back to school etc) and found they were very reasonable. I convinced my partner that she should stick with MDG versus going to Dell again (who she was VERY happy with). So we picked out the machines, two desktop systems and a Notebook. 6000.00 in computer equipment and I paid "CASH" for them due to the insurance money being in my hands to replace the machines. We even upgraded the machines we wanted with extra funds of our own to get the stuff we really wanted. So now comes the issue... the Notebook's Power Adaptor blows up. Thank God it wasn't plugged into the notebook at the time. So she calls for warranty service. The technician was extremely condescending and rude. He was insisting we had to drive to Kingston to get "warranty" repair. Now a point about my partner... she WAS a technician in a call center and has extensive computer background. She was freaking out and handed the phone off to me. Now my background... I have been involved with computers since 1982, building AND using... have had my own business so I "know" what I am talking about when it comes to computers (including maintaining an 8 system lan in our home). I get on the phone and this guy starts YELLING at me... Well thats an issue cause I currently work in law enforcement so of course he's going to get yelled at right back. "click" he hangs up. SO I call back and ask to speak to a supervisor... "nope no supervisors on I am the boss right now". SO again the stupidity and yelling and "click" again. I call back he hears my voice and simply hangs up again... I try again and get a different guy. So I start all over again. Well buddy is coaching him in the background cause I can hear him and this guy now claims that he is in charge. I hang up and am I ever po'd. The next day someone from MDG calls me... very apologetic and wanting to deal with the issue because I made threats of the better business bureau as well as going to the media. A new power adaptor will be shipped etc etc no you don't need to go to Kingston. So we wait... 4 days later (on a thursday) it comes in... Problem... they sent a desktop power supply... So we refuse it and return to sender. I call back and advise them that we refused the package cause they sent the wrong item. Well when we get it back we'll send you the right one... 4 days later I call... still haven't received it back and they won't send anything till that happens. Ok this is ###ed... I call the Kingston Store and get the run around... manager on days off no idea. need to bring it in etc etc etc... Now this is 6000.00 of equipment and they won't ship? I bought a freakin HP laptop at WALMART for when I travel simply to be able to use messenger to talk to my family and THEY sent me a box fixed my unit and sent it back within 3 days during the same time period! Anyhow I digress... I get a call on last saturday almost three weeks into this crap and its "supposedly" the manager from MDG in kingston... dunno what we can do was a head office issue blah blah blah... Ok you need to hear me Mr. Manager, I WILL go to the BBB AND the Media if this isn't resolved by monday. "Nothing I can do for you etc etc". Hangs up. Now I am steaming mad sitting at my store having just endured some of the worst customer service over the last almost three weeks and a "manager" tells me suck it up and deal with Main Office... Suddenly an hour and a half later i get a call... Oh the item was shipped out thursday (this is on saturday) from the warehouse and gives me some tracking number... I go to UPS (cause thats who brought the first WRONG power adaptor) and guess what... FAKE! No such tracking number... So Tuesday (monday was a holiday) my partner calls MDG head Office... no such tracking number and it was supposedly sent via canada post. Today UPS pulls up and delivers a box to our store. My son signs for it... its brought home and I look at it and immediately state (wait for it) "Its the WRONG FREAKIN ONE AGAIN". Can people at this company NOT look at the records and make SURE the right damn part is sent? So I call again and I am "tryinbg" to be pleasant... 4 phone transfers later I get someone claiming to be a technical support manager but "oh the warehouse is closed so I don't know if we have a power adaptor" and they want us to send in the NOTEBOOK for them to match the adaptor up... ok... lets see... why not send us a box for the BROKEN ONE and then make sure it matches that and send the NEW ONE to us? They do not NEED the notebook! it was working fine till the battery completely died! Just send us the damn adaptor. At this point I am preparing to go to the media because the delays, excuses, poor service, condescending attitudes and rudeness are not WORTH my money. We "had" recommended MDG to others... NEVER again! In fact my partner is so disgusted with them if it were not for the fact this was a 2200.00 machine she'd throw it out and turn to dell or ANYONE else. Personally I do not believe this will be resolved any time soon as I could tell i was simply being placated. We'll see what occurs within the next 48 hours. Monday May 28th if we have not gotten this resolved with some sort of apology "at a minimum" I guess I will have no choice but to go to the BBB and the media. I will not accept two or three day waits and the wrong parts any more either. If they want to impress me they need to load their own tech with one of every power supply and send him down in a car and resolve this. Again I have to look at the example given by HP for a 700.00 notebook and they went above and beyond! MDG you really need to have someone a) teach your tech support people not to be condescending and rude b) make sure your warehouse sends the right parts when sending parts and c) get a better WARRANTY program that INCLUDES services as HP does. If you want to compete and be compared to them as a leader then you need to start doing business "better". you have my name, you have my email. If you check my name the one in Trenton Ontario is the one you want... The clock is ticking. Up to you how this goes. For me its done and I am prepared to move on this as a consumer that recognizes my rights in Canada and specifically Ontario with respect to poor service and shoddy warranty.

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mdgchump
red earth, CA
Feb 09, 2012 3:56 am EST
Verified customer This comment was posted by a verified customer. Learn more

I too bought product from them five months ago and the desktop thyat they supposedly "fixed" is slow as fck and constantly is not responding. My ten year old computer works better then their "new" computer. I should have reviewed this site before purchasing.I have'nt been recomending them to anyone nor will I ever.

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hammy
Upper/Middle/Lower Onslow, CA
May 11, 2009 8:30 pm EDT

I do believe the jerk-off is "Random Guy", not the OP...

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random guy
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Sep 01, 2008 1:16 am EDT

hey jerk off,
mdg not registered with BBB so good luck. also mdg pays media (tv and newspapers and radio) to advertise for them so if the media posts some random (again I express) jerk offs complaint, then they lose tons of money in advertising profit. If you know computers like you say you do, then you should know that buying parts and building yourself if much cheaper. congrats on setting up a lan server. *clap clap*. should have sucked it up and gone to kingston store. and before you run your mouth again, i dont work for them or anything, i just hate jerk offs who have nothing better to do than complain.
p.s. call center EMPLOYEES are not tehnicians. if they were they would make more money working on systems rather than sitting on their ### trying to act like they know what theyre talking about. surprised you can find the power button.

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12:00 am EDT

MDG Lousy customer service!

I was dealing with MDG to get a TV and laptop.. I was told by Rob that he just needs to get the paperwork to me, I sign it, fax it back and he will do the rest and that I will receive the products within a week... I called him to make sure that this was going to happen. I couldn't get a hold him.. The employee had no clue of who he was and said "we can offer you the product upon that you pay $39.99 for 16 weeks before you receive the products".. I said "no bloody way.. I expect to receive what I am paying for immediately". She told me that that is not how they work. She also told me that even though I haven't signed anything yet, I would be charged $500 for any cancellation so she couldn't cancel the order that hasn't been processed yet... I was pissed about it. I asked to talk to a manager, she said that "no manager is available, but, I am a manager so you have to deal with me". I told her "I will not pay $500 for something that hasn't happened yet" and she told me "you have no choice in the matter". She told me that "if you want to complain about it, email feedback AT mdgdirect.ca and they will get back to you within 24-48 hours".. Well, 1.5 weeks later, no response. I also put a request in the email for a receipt to show that they opened the email... It hasn't happened. This company does not care about customer service or the customers. They only care about trying to make money. If i was to ever get anything from them, they are going to have to prove to me that the product is top notch quality at a top notch price I receive it in timely matter with no BS non of this payments for 16 weeks crap before you receive the product and way better customer service than what you get when you call... They are lousy at treating customers.

Ryan Tomlinson,
Delta, BC.

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Toni Murphy
Wellington, CA
Apr 07, 2009 10:32 am EDT

Dont have anything form you and yu are still taking money out of my bank would like all that back

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Rachel23
Milton, CA
Aug 22, 2014 8:49 am EDT

Decided to try MDG computers because of their financing options and boy was I impressed. Service is fast and friendly and prices are reasonable. Would recommend and rebuy from them anytime.

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ShawnaN
Cottonwood, US
Mar 23, 2014 11:23 pm EDT

I should have read the complaints before dealing with MDG. Their customer service doesn't exist and the tv that showed up was broken. No replacement in sight and no word from their irresponsible sales people or customer service.

Don't do business with them.

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Sherri
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Nov 15, 2007 11:49 am EST

I bought an MDG system almost 3 years ago and paid monthly, every time I paid I would receive a bill stating that I owed more than I bought the system for. I bought the system for around $1700 almost 3 years ago, and they say that I still owe them $1900 today! I have stopped paying as I have calculated all of my payments and have paid well over what I bought the system for and filed a complaint. The error was that I was not to be charged interest for the first year, and I was charged from the very beginning, which is why the amount has never dropped. Pretty INSANE interest rate! I contacted MDG and the Toronto Star and MDG offered to give me a free monitor for my troubles? Yeah okay! I refused, and now I have a collections agency calling me for $1900. This company sucks ###!

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MC2007
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Jun 13, 2007 10:40 am EDT

Interesting to read your comments about MDG. I have had quite a different experience with them, in fact I have had my MDG PC for quite some time now and haven't had a single problem with it. When I was researching PC's before I bought my MDG I found that it was only MDG that uses Tier one brand name components in all of their models. And the packages deals they have were certainly competitive with other company's. I forwarded your complaint to mynotebookreview.com because they have contact with all the major brands in Canada and if you post your comments there as well you will have their attention! Hope that helps!

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MDG - Manufacturer's defect, warranty not covered

Purchased a computer from the Newmarket MDG computer store on May 17, 2006. I went there to buy a computer that they has advertised in the newspaper ads, but when I got there found out that Internet ready doesn't mean that the hardware to access the Internet is included in the computer. I was pushed by the salesman to purchase a different system that would...

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MDG Customer Reviews Overview

MDG (MDG.com) has garnered a range of reviews from satisfied customers who have had positive experiences with the company. The online retailer has received praise for several key aspects, highlighting its strengths in the industry. Customers appreciate MDG's wide selection of consumer electronics and household appliances, providing them with a diverse range of options to choose from. The user-friendly website interface has been applauded for its ease of navigation and comprehensive product information, allowing customers to make informed purchasing decisions. MDG's dedicated customer support team has received positive feedback for their responsiveness and helpfulness in addressing inquiries and concerns. Flexible financing options have been commended, enabling customers to acquire desired products while managing their budget effectively. Furthermore, MDG's reliable delivery services have been appreciated, ensuring timely and secure shipments. It's important to note that while these positive points indicate a satisfying experience for many customers, it's always advisable to read individual product details, warranties, and return policies to ensure a smooth and enjoyable shopping experience with MDG (MDG.com).

Frequently asked questions (FAQ) about MDG

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Is MDG a legitimate company for financing consumer purchases?

Yes, MDG is a legitimate, Canada-based company that provides financing for a wide range of consumer products.

Can I trust MDG with my personal and financial information?

As a reputable financing company, MDG is expected to uphold strict data privacy laws and protect clients' personal and financial information.

Are the financing options provided by MDG reliable and fair?

MDG provides a variety of financing options. It's essential to understand the terms and conditions before availing of any financing service.

Has anyone had a negative experience with MDG?

Like any company, experiences with MDG may vary. It's recommended to look at customer reviews and feedback for insight.

How responsive is MDG's customer service?

Quality of customer service can often be gauged through customer reviews or by reaching out to the company directly.

Are MDG's interest rates and fees competitive and transparent?

MDG should clearly outline its interest rates and fees. You should review these details and compare them with other financing options.

Does MDG deliver products on time and in good condition?

Delivery experiences can be gleaned from customer reviews and the company's shipping policy.

Does MDG offer a fair and efficient process for returns and refunds?

Information about returns and refunds should be clearly stated in the company's policy.

Are there any hidden costs or fees associated with MDG's services?

Legitimate companies should provide complete transparency about costs. All fees or charges should be disclosed before you avail of their service.

Does MDG have a good reputation among its customers?

Customer reviews, testimonials, and ratings can provide insight into MDG's reputation among its users.

Is MDG recognized by any regulatory bodies or professional associations?

Professional recognition or regulatory body accreditation can add to a company's credibility. This information is usually available on the company's website.

Does MDG comply with consumer protection laws and regulations?

As a reputable company, MDG should comply with all relevant consumer protection laws and regulations.

Does MDG have a secure online application process?

Reputable financing companies typically use secure online platforms that protect personal and financial information.

Has MDG been involved in any legal controversies?

For the most current information on any legal controversies, it's advisable to research recent news articles or reports.

How does MDG compare with other similar financing companies?

Comparing MDG's services, rates, and customer reviews with other similar companies can provide a better understanding of its standing in the industry.

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