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1.6 2903 Reviews

McDonald's Complaints Summary

401 Resolved
2458 Unresolved
Our verdict: With McDonald's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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McDonald's reviews & complaints 2903

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B
1:11 pm EDT

McDonald's cheeseburger was too small

the cheeae burger i ordered kept getting smaller each year. i go every month on the month and i weight t he burgers each time . i know they are getting smaller to save money on their burgers. i want my larger burger with fries like i used to get al ot. i hope that corpatre employyess see this and make the burhgers biggwer again. i love mcdonalds but i may switch to wendys from nlow on.

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12:17 am EDT

McDonald's discrimination

I lost my job because my boss found out that I have a tattoo. It is a small one and was always covered up. My colleagues once asked me about it and they were very interested in tattoos. They asked me questions about does it hurt, how much it costs and etc. My boss was passing by and heard us. He asked me to show my tattoo and I thought that he just wanted to see it. It was a small star on my shoulder. I showed him my tattoo and he said that I was fired. When I asked why he said they don't hire people with tattoos and he also added that girls with tattoos are disgusting. So that is how I lost my job at McDonalds.

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12:07 am EDT

McDonald's credit card scam

I made a new credit card about two months ago and the only place I used it was McDonalds drive thru. I just made a new card and since I was very hungry I decided to order something from McDonalds. I gave my card and McDonalds employee took it. Several minutes later the girl came back with my card. Two weeks later someone started to make online purchases and about $500 was charged from my card! Still, McDonalds was the only place I used my card! So that lady actually took a picture of my card and used it to buy things online! I contacted the police and they promised to take care of it.

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K
10:13 am EDT

McDonald's spoiled food

It was approximately 12:45 on Wednesday the 6th. I went to the McDonalds on Rt 1 (Lafayette Road) in Portsmouth NH. I went through the drive thru and ordered a bacon ranch chicken salad and a large coke. When I got back to work and began to eat my salad I noticed that the lettuce was brown on the edges and very wilted. It was mixed in with spinach that was ok but old.
After picking out the brown lettuce I wasn't even interested in eating it anymore.
I have never had this problem before. I don't like the fact that I spent my lunch hour driving to McDonald's to get one of their advertised "fresh" salads and I get back to work and its brown.

I would like a refund and the promise that the restaurant will have better quality control.

Kimberlee Hanley
117 Bluefish Blvd
Portsmouth, NH 03801

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2:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's steak egg and cheese biscuit and 2 for $5 meal

You got to be kidding im not loving it. You removed Mcdonalds the steak egg and cheese bisucut. For people who don't eat pork, bacon, ham this was a big seller. THe manager at the Amityville location told me to write in that they are losing a lot of business when they took this item out. I don't eat ham, bacon, pork due to health issues, blood pressure im in my late 50's and my husband has ms and same age. This was basically the best item and only item we could eat, they claim to be health conscious why don't they sell turkey ham, bacon, sausage. THe 2 for $5 was the best for the money, I was coming every night because of the deal. Now when you take away meals, programs people are going to get more for there money and better quality food at wendys burger king and taco bell. I was a daily loyal customer now im not. THe manager at the Amityville ny location stated that they are loosing a lot of business because of both, people are walking out. they are loosing a lot of money. they need to change mcdonalds the food is getting borring, old same old thing. and the food is generally cold. so mcdonalds im not loving it anymore. you need to get these things back, start adding other foods for people who cant eat pork, loads of salt in there foods. bring these items back, you will get customers back.

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G
5:52 am EDT

McDonald's new coffee cups

The new coffee cups at my local mcdonalds store are the worst idea that I know of. They do not keep the coffee at an ideal temperature and they tend to slip out of your hand very easily. Please bring back the other cups. Until this happens I will never go to another mcdonalds again.

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J
2:17 pm EDT

McDonald's drive thru, wrong order, cold food

I went to McDonalds located at 364 US-6 Valparaiso IN 46385, Drive thru at
1:33 on sat March 26. I order 2 qtr lb w/ch n pickles and a plain hamburger and dite coke . drove home looked in the bag and the order was wrong. I recived a sm fry s m nugget. well I drove back and went to the drive thru again, they took my order and receipt and I drove hone again. now 30 min after placing the org order. took 2 bags of frozen food out of the car and sat down to eat. the food was warm to cold. I look at the grill ticket only to fine that the time on the ticket was the org order that they screw up on over 30 mins earlier . so they did not even re make their mistake just put my 1st order under a heat lamp(I think) also they never return my receipt(probally so I couldn't complain)... now I know mistakes will happen but same McDonalds made mistakes on my 2 prior trips. 1 time I order no pickles..got pickles(no problem I just took them off. 2nd time was during a 30mi lunck break it took over 20 mins to get my order(they had me park in front of the store to wait and had to run out the order(once again the order was a hamburger no pickles). I go to fast food places 2-3 times a week, mostly it use to be McDonalds, but switch to Burger KIng (next store) because of the mistakes. this was my 1st trip back to your store and found service is no better.so back to Buger king I guess. Just wated you to know...thank you Joe Putrow 212 starlite ct. Portage IN 46368.

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G
1:55 am EDT

McDonald's terrible and extremely rude service

I went to the drive through and ordered some food. But then I decided to change my order. When I told the manager that I want to pick another burger he replied very rudely. He also told me not to return. What? All I wanted was just another burger and he basically kicked me out! This was the worst service ever! Well, I'll never come back and I don't want to see that pathetic person ever again! I never had problems with McDonalds, their stuff was always polite and kind, but this guy was a total freak! Terrible!

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S
11:27 am EDT

McDonald's this mcdonald's branch is not using the standard ingredients!

Here are my complaints about McDonald's Tagbilaran:

1) There is only one toilet available and it is used by both male and female customers.
2) They always ran out of stock of some of their meals.
3) Their guards are useless. They do not even call the attention of noisy customers (students or kids!).
4) No quality control. They use different and cheaper brands of cheese and other ingredients. Their meals taste different compared to other McDo branches in Manila, Cebu or Cagayan de Oro.
5) Their table napkins or tissue papers are of poor quality.
6) Last Valentine's Day, they made a gimmick which is bad for the health. When you are inside their store, you will feel the whole place vibrating because of the large sound box!
7) Their cuts of the chicken are too small.

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R
2:34 pm EST

McDonald's service

Went to Mcdonald's located at Clark & Bradley, Santa Maria, CA on March 2, 2016. It was 8:55 AM. Went inside as the drive-thru was lined up with 10 or more cars. The employee I believe was the ###'t. Manager, was on her cell (they said it was work related) & 2 customers were waiting to be served ahead of me. By the time it was my turn, it was 9:01 & there were 3 customers behind me. Took my order (it was only for 2 Med. Frappees) then proceeded to take the 3 customers behind me. By the time I got my order it was 9:10. It seemed to me that there were at least 7 employees behind the counter working various jobs but only 1 at the cash register.

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O
4:58 am EST

McDonald's kicked out of mcdonalds

I went to the drive through at the McDonalds in Santa Rosa. And I have never had such bad service by the management ever in my life! I was given the wrong order so I asked for a manager. All I wanted was to get what I paid for and the manager was very rude and nasty! I was told to get out of McDonalds, was called a liar! What kind of service is that? Never expected something like that from such a reputable company!

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S
9:21 pm EST

McDonald's drive thru lidcombe

22/02/2016

To whom it may concern, (Preferably not the clown. It is internationally recognised as poor statesmanship to discuss matters of such magnitude with a clown)

Last night, Sunday 21st of February, at precisely whatever time it was in the evening, I drove my internal combustion engine-powered motorcar through the Lidcombe Drive Thru and ordered a regular Big Mac meal, coke no ice, and an apple pie. Harry sat idly in front of me, his car belching a great myriad plume of carbon monoxide into the atmosphere for our collective pleasure; a McChoke while we waited as it were.

I paid my $6.20 – let’s just go over that figure again shall we – 6 dollars 20! Money like that aint easy to come by you know. That’s my blood and sweat in that money. So I paid the girl who gave me the ‘correct money’ thumbs up and I proceeded to the next window where I was handed my bag and cup by the person doing the handing of the bags and cups. I then drove home, believing that idea had some merit to it.

Upon my arrival I patted my dog, gave him his Happy Bum Medicine (orally), washed my hands and put away the tablets. I then sat down at the counter and opened the bag. I’m sure you’ll understand when I say that this is where it gets difficult, you know, reliving a heart-stopping ordeal through having to talk about it. Umm, I opened the bag and there was no apple pie. I guess my world kinda ended right there. A tragedy had indeed occurred! To use a mathematical metaphor, I had been rendered but merely ‘thagoras’! Bereft of pie! I felt violated! Dirty! Unclean!
Find the scoundrels! I barked at my canine side-kick. Put the price of an apple pie on their heads as bounty for their capture! I’ll have ‘em drawn and quartered the scurvy dogs! Whipped and flogged and stared at most disapprovingly! Send out the search parties! Alert the bounty hunters! Release the hounds, Myrtle!

Ok, perhaps a little overboard there, in retrospect, but you must understand the circumstances which have been thrust upon me. I have been robbed of the experience of eating an apple pie; my apple pie paid for with money drawn from the very bosom of my earnest toil! My meal was incomplete. I am now incomplete! It has haunted me since like a beast at the heels in the darkest night. I did not sleep too well last night either; I kept seeing these dull-green objects but could not make out what they were; I awoke many times with a yelp! One such yelp, at around 2am, woke my therapist on the camping stretcher beside my bed and she said that it was probably my mind connecting with the core of the traumatic experience; the absence of the aforementioned apple pie!

My inner mystical self tells me that now, somewhere out in the universe, an apple pie has materialized and shall drift aimlessly and uneaten for eternity; unless one of them things from Ridley’s ship or the Predator gets hold of it: we can kiss that badboy goodbye for sure then!

I guess we never know the days when something which will haunt us forever will occur; those life-changing moments in time where, as a result of someone allowing their thoughts to go run, jump, skip, sing, and play, one bright future is snapped away and replaced with a dark and dire future which, in this instance, brought gut-wrenching shock and the tears of a broken man.

It would be most appreciated if a spate of disapproving stares took place at Lidcombe. Perhaps to add gravity to the oversight these stares of disapproval should be accompanied by sternly wiggled index fingers.

I’m sorry but I need time to adequately sulk and mope; slam a cupboard door or two, and maybe call the newsreader a blithering tosser.

With warm regards whilst maintaining countless waves of abject devastation,
Steve Rogan

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G
5:13 pm EST

McDonald's customer service of management and team

McDonald's located on 375 Iroquois Shore Rd Oakville (around 3:30pm):
Went to order a SPC McCaffe Deal which is buy one get one free
- The associate that was dealing with us didn't know about the deal was so I informed him, he then went to confirm with his manager who said they don't have a deal for the McCaffe only for the Big Mac, I then went onto my SPC app to confirm that it was located at this location he asked me if i would like to speak to the manager. She tried to regurgitate no we don't have a deal having an annoyed tone unlike her employee which he did a good job as he was patient and tried to resolve our issue. After educating them on the deals they offer we had to wait for the Americano (which is fine it does normally take a moment as I frequently get it) but when we got to our destination and started to drink it, we discovered it was a watered down coffee which we were very disappointed in as we have a long day of studying ahead of us.

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R
11:01 am EST

McDonald's 1/4 pound meal

Ordered thr 1/4 pound meal at the drive thru at mcdonalds # 10038 in brandon/valrico fl. This is the third time the fries were cold and mussy, and the meat cold. Would not recommended this place. I can understand that many people eating there have left there to drive down to Wendy's for lunch much better and service with a smile.

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S
5:29 pm EST

McDonald's service and product

on 2/19/2016 @5:07pm my husband and I stopped to buy dinner, not only did our chicken taste like old grease but we were told to pull ahead to next wiondow because our chicken was not ready that they would bring it out to next window ahead.at 5:25pm we still did not have our food.then to top it all off a piece of ice came off the roof and fell onto our jeep wrangler we were not happy at all.when calling in to ask where our food was the girl explained it took 8 minutes to cook the chicken.when I tried to address the fact that our jeep just had ice fall on our jeep to try to get it straightened out all she said was that she was sorry there was nothing she could do about it.thought about contacting an attorney but thought I would ask what you wanted to do about all this bad experience at one of your chains.i have my receipt KS#13, FEB19'16(FRI)17:07, MFY side 2, KVS order60, store 2093.do have the receipt for our number 1 meal and or crispy buttermilk chicken meal.trying to be decent but still explain we are very upset about the whole situation especially when the big chunck of ice came down on our vehicle and they didn't even want to take a complaint or offer any phone numbers.

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S
3:34 pm EST

McDonald's food

To Whom it my concern,

Today February 18th I was supposed to have a good morning. I had a taste for some McDonalds and decided to visit the closer one near my job. I received my food and proceeded to work. As soon as I got to work I stopped by my coworkers cubicle and began eating breakfast. I took bite after bite then suddenly something did not taste right. I looked at my hash brown and to my surprise there was a foreign object located inside of the potato. I immediately started throwing up because I strongly believe that whatever this was I have already consumed some of it. It was very disgusting and I could barely function this morning at work. Me and my kids love McDonalds but after this we will never eat from there again. I can’t speak for everyone else. I’m going to have to make a report .

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I
5:00 am EST

McDonald's I am complaining about nürnberg bahnhoff mc donalds stuff in the station restaurant.

Dear manager, i'm mr. Kangal from istanbul turkey.
İ and my family are in vacation and arrived at nÜrnberg germany on 17th feb 22:30 local time. At mcdonalds nÜrnberg bahnhoff station, I ordered 2 double cheese burger menu but the stuff replied me that they don't have double cheese burger menu, instead of menu she gave me 2 double cheese burger, 2 small size coke and 2 small size fried potatoes separately! Which is a little expensive than a menu! It's the first time I ever faced in mcdonalds restaurants in my life...
We requested 2 ketchups for potatoes but they want to sell it 60cents?. ! We explained them that is wrong it should be given with menu together but they told me that if we order a menu they should give it but you didn't ordered a menu! What a pitty answer...
They told me to complain it to mc donalds. They didn't gave their names.
Yes, why don't they have double cheese burger menu?
Why the mcdonalds stuff & the manager don't know english in american restaurant? Although it was a central train station restaurant.
And why they didn't gave us ketchup and to sell it as extra?
Please check warninig them and,
Your prompt solution reply is expected...
Best regards
İhya kangal ([protected]@yahoo.com)

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R
11:05 am EST

McDonald's food restaurant at yishun north point singapore

The branch here the service very bad, especially the Malay woman staff and the Aunties working here always talk rudely in a loud voice and recently i ask if where to make payment, the rude malay lady staff shouted " you got to line up there "and stare rudely at me...
Where is the customer service, ...also e other time i bought a meal the student staff there a chinese lady forgot to include my coke and i went back all the way to get just the coke this is too much..and Worst when i confronted her she refuse to admit her mistake for her blurness and even rude to me and argue to me. No wonder they always change staff there, they just cannot make it sigh...

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A
12:13 am EST

McDonald's kids happy meal

On 2/21/16 my nephew and i stopped by McDonald's drive through, he go a kids happy meal with chicken nuggets (poultry). he washed his hand before he ate his meal, a few hour go by and hes not feeling well, no appetite, weak, stomach nausea, then he began to vomit, a lot! hes definitely going to the hospital!

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7:40 pm EST

McDonald's ice cream machine

I went thur the drive through at McDonald's in Gering NE about 3 weeks ago to get a Mcflurry and the ice cream machine wasn't working. I stopped in again to day and was told the ice cream machine wasn't working. I will not be going to the McDonald's ever again. It is crazy that there machine is down for that long.

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Michael Bryson
, US
Sep 02, 2016 8:56 am EDT

It is not only in Nebraska, Georgia has the same problem. Thankfully they do clean the machines at night, but I have been by 1370 Grassdale Road, Cartersville, GA 3 times in the last 3 weeks at different times and the machine has been down. Oh well, I give up on that place and I will just stop by the grocery store on the way home and pick up a half gallon. Michael

McDonald's Customer Reviews Overview

McDonald's is a globally recognized fast-food chain that has been serving customers for over 75 years. The restaurant is known for its iconic menu items such as the Big Mac, Chicken McNuggets, and the famous fries. The reviews for McDonald's are overwhelmingly positive, with customers praising the restaurant for its convenience, affordability, and delicious food.

One of the most significant positive points of McDonald's is its consistency. Customers can expect the same quality of food and service at any McDonald's location worldwide. The restaurant also offers a wide variety of menu items, catering to different dietary needs and preferences. The fast-food chain has also made efforts to introduce healthier options, such as salads and grilled chicken sandwiches.

Another positive aspect of McDonald's is its affordability. The restaurant offers value meals and promotions that make it accessible to customers on a budget. The fast-food chain also has a mobile app that provides exclusive deals and discounts to its users.

Customers also appreciate the convenience of McDonald's. The restaurant has a drive-thru option, making it easy for customers to grab a quick meal on the go. The fast-food chain also offers delivery through various third-party apps, making it even more accessible to customers.

In conclusion, McDonald's is a beloved fast-food chain that has earned its reputation for providing consistent, affordable, and delicious food. The restaurant's efforts to introduce healthier options and provide exclusive deals through its mobile app have only added to its appeal. With its convenience and accessibility, it's no wonder why McDonald's continues to be a favorite among customers worldwide.

McDonald's In-depth Review

Menu Variety and Quality:

McDonald's offers a wide range of food options to cater to different tastes and preferences. From classic burgers and fries to salads, wraps, and breakfast items, there is something for everyone. The quality of ingredients used is commendable, with fresh produce and high-quality meats being used in their menu items. Additionally, McDonald's provides nutritional information for their menu items, allowing customers to make informed choices. They also offer special dietary options such as vegetarian and gluten-free choices, ensuring that everyone can find something suitable to their needs.

Service Efficiency:

McDonald's excels in providing fast and efficient service. Their staff is trained to work quickly, ensuring that customers receive their orders promptly. The accuracy of order fulfillment is generally high, with minimal errors in getting the right items. The staff members are friendly and professional, creating a positive and welcoming atmosphere. The drive-thru experience is also smooth, with well-organized lanes and efficient order taking and delivery.

Cleanliness and Hygiene:

McDonald's maintains a high standard of cleanliness and hygiene throughout their restaurants. The dining area, restrooms, and play areas (if applicable) are kept clean and well-maintained. The staff follows sanitary practices, including regular handwashing and wearing gloves when handling food. Food handling and preparation standards are strictly adhered to, ensuring the safety and quality of the menu items.

Pricing and Value for Money:

McDonald's offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing good value for money. The quality of the food justifies the prices, with consistent taste and satisfaction. Additionally, McDonald's frequently runs promotions, discounts, and loyalty programs, allowing customers to save even more while enjoying their favorite meals.

Ambiance and Atmosphere:

The overall atmosphere of McDonald's restaurants is lively and inviting. The seating areas are comfortable and clean, providing a pleasant dining experience. The music, lighting, and decor contribute to a vibrant and enjoyable ambiance. Noise levels are generally well-managed, ensuring a peaceful environment for customers to enjoy their meals.

Accessibility and Convenience:

McDonald's restaurants are conveniently located, making them easily accessible to customers. They provide ample parking facilities, ensuring a hassle-free experience for those dining in. Drive-thru availability is a major convenience, allowing customers to quickly grab their meals on the go. McDonald's also prioritizes accessibility for individuals with disabilities, with ramps and other accommodations in place.

Social Responsibility:

McDonald's demonstrates a commitment to social responsibility through various initiatives. They actively participate in environmental initiatives such as recycling and sustainable sourcing of ingredients. The company is involved in community support and frequently engages in charitable activities. Employee welfare and training programs are given importance, ensuring a positive work environment and growth opportunities for staff members. McDonald's overall corporate social responsibility efforts contribute to their positive impact on society.

Technology and Innovation:

McDonald's embraces technology and innovation to enhance the customer experience. They offer mobile ordering and payment options, allowing customers to conveniently place their orders and pay through their smartphones. Self-service kiosks and digital menu boards are available in some locations, providing a seamless ordering process. Integration with third-party delivery services enables customers to enjoy McDonald's meals at their doorstep. Online customer feedback and support channels are also in place, ensuring that customers can easily reach out and provide their input.

Consistency and Brand Reputation:

McDonald's maintains consistency across its different locations, ensuring that customers can expect a similar experience regardless of where they dine. The brand has a strong reputation for providing quality food and customer satisfaction. With a long history in the fast food industry, McDonald's has established itself as a trusted and reliable choice for millions of customers worldwide.

Customer Feedback and Reviews:

Customer feedback and reviews play a crucial role in shaping McDonald's operations. The analysis of customer reviews and ratings helps the company understand customer preferences and areas for improvement. Common complaints or issues raised by customers are taken seriously and addressed promptly. McDonald's is responsive to customer feedback, constantly striving to enhance the overall customer experience. As a result, customer satisfaction levels remain consistently high.

How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

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McDonald's contacts

Phone numbers

+1 (800) 244-6227 +1 (888) 424-4622 More phone numbers

Website

www.mcdonalds.com

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