McDonald's
reviews and complaints

I feel something should be done about this. To me it is false advertising. It is also a large National Company. It is to do with McCafe. A part of McDonalds.
Big posters behind the counter and on the paper tray mats offer a special deal.
The sign reads Coffee and muffin $5. It is followed by or slice or any bakery item.
I asked for a $5 deal but I’ll have a scone. “Sorry Sir, It doesn’t include a scone. That will cost you 6.90.”
“But it says any bakery item.”
What is a scone if it is not a bakery item?
On its own a coffee costs 3.80.
A slice is 3.50
A Danish is 3.70.or 4.40
A scone is 3.10
In the 5.00 deal I can have a Danish or slice but not a scone which is the cheapest item.
1st. I was wanting the cheapest item.
2nd. The sign did read ANY bakery item.
I feel this should be sorted out.
Thanking you,
Gordon Heyward

PS. This happened at McDonalds in Merivale Christchurch.

I would watch the Mcdonald's commercials and like an idiot I fell for the idea that I could win something. Oh, yeah they have no problem giving away free small pops or small fries, but you just paid $5 for a value meal. Whoopie! So you go back thinking you can get different pieces, especially when you only needed like one for every area, but you always seem to get the same pieces. So you play online. Well that sucks, because you can only play 10 pieces in a day and then the dice never let you go to an empty space you always go to one you have. Of course you can win o free computer game. Who cares! What ticked me off is when I had Park Place and I rolled the dice(I always count my spaces) and I should've landed on Boardwalk and it didn't move me far enough. It shorted me one space. Come on Mcdonald's you guys are ripoffs and tightwods that you can't be honest with your customers AND PAY THEM THEIR TRUE WINNINGS! Ripping people off and losing customers will eventually catch up to them.

My mother was in the drive thru with my three yr old son and had already placed her order when the tornado sirens started going off. She went ahead and payed for her order and was told to pull ahead. She decided to play it safe and parked and took my son inside to seek shelter until the sirens were over. This was right after the devastating tornado had hit Alabama so she wanted to be safe. Two other women also in the drive thru with small children did the same. When the three women and children entered the restaurant the manager and another employee told them they had to leave because it was against their policy to allow anybody in the restaurant after the sirens have started not even their drive thru customers! They left the children to wait it out in their cars. I find this completely immoral and lack of respect for human life. Thank goodness a tornado did not actually touch down or my mother and son would probably not be here and McDonalds would be the reason why!

i dont know who's out there and whether you live in dunedin or not this restraunt needs to be investigated i work there also im continuously harrast by managers im ridiculed if i was to be sick one day and come in the next and have an employer start making fun of me because i was sick its bull ive ben told i should change my lifestyle because i said all i could afford is 10$ towards shoes each week also there health and safety standards arnt correctly follwed food is not wasted when the discard time has passed theyll usually use product till the end of the tray before they throw it out timers are just changed to later time ifr the discard time is found theyll use a bottle of sauce till the suff runs out discard date again not reconized or practiced i also brought up a mager concern about black beetles in the store havent seen any lately but yet no commercial products have ben used or the idea had not bean acknowledged guys bring this place down im sick of coming to work each day and being disrespected for no reason shouted at and ridiculed i work extreamly hard trust me im one of the older workers there ben there 3 years about two of them have put me into chronical depression im afraid to leave as i think the restraunt manager will give bad feed back to the next employer im stuck between a hard place and a rock thanks in advance

me and my friends went to mcdonalds for the day, coming all the way from tonbridge, we stopped at mcdonalds in brighton! we got our food and they got the order wrong so we went and said to the man who took the orders and asked for a refund for the one burger! and he was very rude and wouldnt give the money back and also whilst we asked for it to be refunded my mate was eating his burger and the guy behind the counter snatched his burger and put it in the bin!
so altogether 2 of my friends didnt get there meals and didnt have any money left!

Yours Sincerly
Lauren Gillham
If this issue gets resolved and they agree to give my money back please contact me on [protected]... thanks...x

i was on my way to pick up my granddaughter from school and on my way i thought it would be nice to get her a macdonalds. i pulled into the drive through at the bromborough complex store and sat waiting at the automated machine for someone to take my order. after sitting there for ten mins and realizing i was going to be late for my grandaughter i went in side. inside there was one girl serving absolutley caked in make up who told me the till for the drive through had gone down, i told her maybe someone should have gone out side to let the people know who were waiting she replied with theres not enough people here to be going outside. there was no one at the counter and there was about ten staff behind so i told her i could see plenty of staff. her reply was go away im not serving you i dont like your attitude. excuse the pun i was gob smacked. the manager then served me and i told him that her attitude and her make up flaking off over the food was going to lose him custom. i no for sure i will not be going back, what a horrible person she was.

At our small town, local McDonlads in Walton NY we have a serious problem. A manager that continues to use his position to abuse employess. On one occasion a female employee gave the customer in front of me the wrong sandwich, the customer informed the young lady of her mistake and she couldnt appologize enough. The manager an older man with white hair whos name is only known to me as Don began yelling at the employee and called her a ### in front of all the customers. This manager has also been heard calling a male employee a ###, idiot, stupid and the hardest thing to swallow about this...the young man is actualy severly mentaly challenged and just smiles and walks away he loves working and says nothing to defend himself because he isnt capable to defend or is scared to no longer be able to work there. Ive not been a customer of this local business for some time now, I couldnt stand to see this to continue with nothing being done and in truth i wouldnt trust that my food wouldnt be tampered with if i were to complain. I was infomred that complaints have gone to the district manager and still no change in the situation. At this point several customers that live local have decided to no longer frequent this esablishment due to this situation and it seems even corporate does nothing to stop the abuse of their employees. I have no direct knowlege that COPORATE knows of this situation so this is COPORATES wake up call. You have a manager that is abusing your other employees and he has no fear of doing this in front of customers and no fear of any action being brought against him . I wonder how long it is going to take before one or several people file a suit against this chain because of this... video cameras are all over, this manager should be aware of this.

I purchased Brownie bites. Got home and they were deep fried- rock hard and smelt like chips n chicken nuggets. Why are desserts being cooked in oil that has cooked other foods. They stunk and tasted so bad i spat it out. Why are these apart of ur M selection range? They are not fancy at all! And definately would not be suitable for my 8 yr old nephew who i purchased them for, lucky i tried them otherwise he would of ate them!
Would really appreciate a reply and explanation as this has turned me off MacDonalds.

I took my young grandson to McDonald's on Monday as I often do, just not this particular McDonald's. I have to say I was astonished at the deplorable condition of these premises. While a 1/2 dozen or employees chatted at the front the place was in shambles. Garbages everywhere overflowing, tables and floors covered in litter, and the floors and tables were filthy. Even the windows in this place were filthy. I would not allow my grandson to play in the play area because the grunge was just too much, I don't think the place has ever been wiped down since it opened. I don't usually complain but this place was UNBELIEVABLE! You would never consider taking your shoes off in that play area for what you might pick up! I am sure noone cares, but felt better at least letting the rest of the public know to stay away from this place unless you want to get SICK!

I purchased a #7 meal. The crispy chicken club had expired lettuce on it. I have taken pictures of this lettuce. Please see attached. This is very disturbing to me due to the risk of Ecoli or just overall food posioning. What really upsets me is that my daughter and I had the same exact sandwhich and the only reason I saw this was becauseit had to much mayo on the sandwhich. So in other words, I would have ate food that was bad with the potential of causing bodly harm. I want to know what is McDonalds going to do about this before I pursue other measures. How long will it take for someone to contact me directly? [protected]@yahoo.com

Today: Several of our freinds bought ice cream cones tonight and were charged the regular price $1.07 --we had a flyer with coupons on it and at the top was not a coupon but it said ice cream cones--50 cents. we were all charged the regular price and when we asked the lady in charge, she said it did not apply--that it was the Evansville area only --but she did not read it well for it said Evansville VIEWING area, which we are in, channel 14, 7, 25 and 44 . Our experience has been better than this before and we were frustrated to say the least for our group is there about 3 times a week for our supper and some of us more than that.

I went into Mcdonalds very quiet, well behaved, am nearly 40, but sadly only look under 18 still. My partner got up and went down the bins to look for food as he was desperate. I am very hard up myself, but I feed him everyday, put him up in my home free of charge, I do not work due to health issues, had operations in my lifetime as I been abused regularly due to age discrimination etc. I did not know my partner did this and a young girl half my age starts giving me very unpleasant looks then starts calling me a scrounger, shouting this at me, then starts callin me a f word c***, then threatens to hit me. I stiing there not knowing what I done that so bad, she gets up just about to hit me, shouting at me continually, as I been abused so much in my life, been persecuted for what others are doing everywhere I go, it happened yet again. After 40 years of this, I unfortunately shouted back telling her I done nothing wrong and about age discrimitation I suffered. she continues threatening to hit me and smash me up. I brake down crying, the manager comes over to me and demands me to get out of mcdonalds and I crying and not stopping. Manager says Im not your counciller, If you dont leave now I get you forced out of the shop. I said I didnt deserve all this as I was sitting down peacefully not causeing any problems at all. And this is actually on camera all this. The manager didnt want to know while the girl behind was f in and blinding me continually and I was in tears. The manager said I am disturbing all the public and there children and the manager wanted me out of her shop. I feel I have been treated very unfairly by this manager a woman. Didnt get her name. The girl had children, I got a grown up child that now 18. I feel I have been treated extremely badly and it should have been this girl thrown out not me. I was very calm after just a small outbusrst and only stuck up for the truth. After I was very calm with the manager and she too called me a scrounger and falsely accused me of going down the bins with this other girl. All I said to the manager was I didnt deserve this injustice. It on camera to prove I didnt do this. My partmer was not thrown out just me only. It total injustice this, and I would like an apology from this lady manager and this girl for threatening me like this continually, when I didnt even respond to the young girl. I did nothing wrong to deserve all this and want this manager sacked for doing this to me. Thankyou. Ms Colby. My e-mail address is [protected]@yahoo.co.uk.

To whom it may concern,
I have never in my life experienced such bad customer service and food quality . McDonalds at Victor Harbor would have to be the most mismanaged, unsupervised store that I have come across. The below incident that I have just experienced is not the first one of it's kind, and yet it continues to happen and nothing appears to get done.
I have just returned from there after ordering 2 x 6 nugget meals, and a triple cheeseburger meal, I was ONCE AGAIN asked to sit in the waiting bay, as there is a wait on the nuggets, 15 MINUTES! later my meal finally arrives. I have a quick look, all appears good BUT OH NO, SURPRISE, I have come home with 1 nugget meal, 1 cheeseburger meal and 1 triple cheeseburger meal ALL OF THE ABOVE COLD!
No use complaining to management about it (as we have at least 10 times before) as she is usually looking uninterested, and talking to you like you have a disability, unacceptable. They never offer compensation, and majority of the time you don't even get an apology.
I am disgraced by the service we receive from this franchise, I can emphatically say that I would rather travel the 35 minutes to Seaford and get Hungry Jacks or Red Rooster, at least I get what I ordered and always with a smile and politeness.
McDonalds will no longer be receiving my service.

Thanks for nothing McDonalds

Michelle Atherton

You are right Mcdonalds South is notorious for bad customer service not just once but each time we go there.
We now check that all meals are in the bag but lately we have had to open all the boxes to ensure the right product is in the right box.
Get your act together kids and management as you are being voted for the worst Mcdonald not only in Australia but the world.
Every time I go in there the floor near the chip fryer is covered in chips OH&S would be all over you guys
imagine one of the kids slipping over and accidently grabbing the hot chip fryer/oil to pull themselves up of the floor. This is so dangerous and an a bad accident is just waiting to happen.
More emphasis on product training and OH&S policies are required to bring this restaurant up to national standards. I have worked for Mcdonalds and the charade and chatter that goes on is ridiculous less play and more work will ensure customers get their right orders.

As I was ordering I was asked in spanish what I would like to order. I told the girl and guy because this has happened more than once. I do not speak spanish. Than he and she both made a comment about me in spanish. Never said I did not understand it. As I looked towards the back workers preparing the food I noticed they had no gloves and no hair up. Why would the place that used to be the best place to eat become the worst place to eat. Each time I also noticed the floor and tables dirty. So I told them to just refund my money I walked out. If this place was this dirty I can only imagine what comes out at night.

I went to McDonald's after a band concert that my son had at FPC Auditorim. I was there becase I already had a problem with a a long wait and cold food but the manager had given me a free recook so I decided I would give them another try. I was one of the first people there from the concert and I told them the reason that my food was being given free. The lady Racheal was Nice and thanked me for my patients when she was taken it. I read the order back to them three times and added more food because I had company. This was at 8:57 p.m. I finally got the food at 9:33 p.m. When I told the manager that 36 minutes was a bit long when every other guest that came in after me was taken care of and eating while I waited. The manager who was not Racheal said at least I got it cooked. When I sat down to eat my food the fires were soggy and cold the sandwiches were cold except a few and the order was wrong. there had been two extra sandwiches that were plain that I never ordered even after I read the order back three times to Racheal. Then the two drinks that I order we also wrong. 36 minutes for fast food I would of been better to go out to dinner at a sit down restaurant and gooten served better.