McDonald's
reviews and complaints

Foods getting not cooked when ordered and don't have a good look and nasty tasting as well as not clean in the stores like it used to be I'm very disappointed in McDonald's ! The food I used to eat was oatmeal and chicken selects also the mc wraps and snack wraps are gone and so are the dipped cones and much more you just need to revamp the stores and make them better!

Yesterday went to my local McDonald's restaurant and bought a coffee. So I purchased my coffee and left the place, I was in a hurry. When I tried it I was surprised to find out there was no coffee taste. When I opened it I saw that there was only hot water and no coffee. What a scam! I did not return to that place because I had no time. Very disappointed with McDonald's!

Almost every morning I go to McDonald and I get a coffee. I have a routine. Drop off the little ones of to school. Grab my coffee and start my day. But lately I've been going through the same thing. I've had to turn back around because my cream and sugar hasn't been added. Not cool. What's the point of asking me how many cream and sugars would I like?

Most of the mornings in the week.. today again 28/10/2016
[protected]
The MacDonald's in Benoni is the worst from all the other I have ever been at. The workers has no customer serves they have no respect at all. There systems is most of the time of line and all they say is sorry we cant help you system off line. So they cant make anything? not even a drink ? and even with there drive thru I have never not even ones hade a pic up and go... you stand there for 5 - 10 -20 -even longer in the line for pic up and sometimes even forget your order when you get it its all cold.
Or they pack half of the order always forget the fries and the extra dip that you order.. I even got a burger "boerie" that had nothing on but the patty and some plane tomato sous that's not a boerie ... The coke is flat most of the time ... I really do think that better management will do I hope ... I am really so over all the issues that us as customer have to go thru just to enjoy the food... Sorry but I wont use them again .

25 October 2016

McDonalds Philippines
c/o Ms. Angel Nosora
Branch Manager – McDonald’s Northgate, Alabang Muntinlupa City

Dear Management:
This refers to the incident which transpired in the early morning of 25 September 2016. On even date, I bought a glass of iced mocha at McDonald’s branch in Northgate, Alabang. After a few minutes, I noticed some foreign objects lying at the bottom of the drink that I had just consumed. To my shock and consternation, I found a metal screw and another small rubber article accompanying it ominously staring at me.
Panicked as to the articles that I had found at the bottom of the cup, I felt sick and dizzy. At that point, concern about my health – among others because of the possibility that I may have to suffer food poisoning, or contact tetanus, gastroenteritis, or any other serious or even fatal disease bought about by ingesting infectious materials – flooded my mind.
Still reeling from the shock, and fearful and apprehensive about my health, I immediately went back to the said McDonald’s branch to inform its staff of the incident. I was able to speak to a certain Russell, who identified himself as an Assistant Manager of said store. As expected, Russell, given the seriousness of the situation, appeared to be apologetic.
Russell assured me that the incident would be investigated.
Thereafter, a series of text messages between me, on one hand, and Russell and a certain Angel Nosora – the branch manager – on the other hand, ensued. I was made to understand that the incident was being investigated and was assured that McDonald’s was truly sympathetic and concerned about my welfare.
We agreed to meet personally to discuss the incident.
The meeting took place on 02 October 2016 at Burgoo, Robinson’s Galleria. I was then accompanied by my husband, Paolo Eleazar del Amen while McDonald’s was represented by Angel Nosora and Parits, who introduced herself as another manager of said branch. During said meeting, I was again given the assurance that the matter was being looked into, and that McDonald’s was purportedly committed to ensuring my physical well-being.
However, they made it clear that I would be compensated only – and only if – I should show signs of falling sick as a result of the contaminated drink served on me by said store.
During the discussion, it also dawned upon me and my husband that McDonald’s, through Angel Nosora and Parits – apart from superficially appearing to be concerned about my personal well-being, was more preoccupied into protecting its own image and goodwill. This is evidenced by the fact that a great portion of the meeting focused on the duo’s attempt to determine what were my plans, and whether or not in the first place, I have gone public – through Facebook and other social media – to decry the incident.
For the nth time, I was told that the incident was being investigated, although the two impressed upon me and my husband that supposedly, it was the fault of a certain McDonald’s supplier who or which purportedly had been remiss in its obligation to ensure that its equipment or supplies were perfectly okay.
The meeting, it will turn out, would be that last I would hear from McDonald’s. To date, I have yet to receive any information as to the conclusion of the investigation. To be blunt about it, I am not even sure if, despite all the assurances, an investigation indeed had been conducted by said store.
In short, after the anxieties and apprehensions the negligence of the staff of McDonald’s had caused me, and after the token and superficial attempt by the same staff to assuage or placate my worries, I was suddenly dropped like a hot potato. Seemingly, McDonald’s hoped that the mere passage of time would allow it to wiggle out of a problem it itself had created, and thus, it reneged on its commitment to an aggrieved customer, denying her even the common courtesy of acting sincerely and fully on her legitimate complaint.
In other words, the negligence – which caused me so much worry and which exposed me to harm – has now been compounded by the unprofessionalism and utter lack of genuine concern by McDonald’s.
Given the foregoing atrocious circumstances, I was forced to seek legal remedy, and thus on 24 October 2016, I sought the advice of a lawyer-neighbor who set forth both judicial and administrative steps that I may take in vindication of the wrong McDonald’s had caused me. In a nutshell, I was informed that I could proceed against McDonald’s administratively, by filing a complaint before the proper government agency, to determine its liability for its failure to observe diligence and care in catering and serving its food products to the general public – a basic obligation of all food enterprises, especially expected of McDonald’s which has consistently prided itself as a top-notch, consumer-friendly fast food restaurant.
According to said lawyer, I may also proceed against McDonald’s civilly, by filing a case for damages to pray for appropriate compensation before the courts of justice. It is his opinion that contrary to the stand taken by your Northgate, Alabang staff, it does not matter whether I have actually fallen physically sick because of the unsanitary drink served on me, as the damage caused thereby was the anxiety and sleepless nights I had to endure thinking of all the possible ailments that could have befallen me as a result of the incident.
In fine, the negligence – and the subsequent display of unprofessionalism by your staff – is already an actionable wrong.
However, while I am willing to take the matter a step further by filing charges and in the process making public this whole incident with McDonald’s, I am also not a litigious individual. I only want to enforce my right as a paying customer of your company, and while I may opt to seek vindication of my rights by seeking compensation for damages from the courts, it is also my earnest desire to explore extra-judicial avenues so long as an acceptable resolution is reached sans court and administrative proceedings.
It for the reason of avoiding lawsuits that I am earnestly giving your company a chance to rectify its mistake, in the hope that you may find some adequate means to assuage my aggrieved feelings, in the process saving us both the expenses, trouble and public scrutiny that will certainly result from administrative and civil proceedings.
I expect to hear from you within ten (10) days from receipt of this letter, otherwise I will be left with no recourse but to proceed with the aforesaid legal remedies.

Ana Marie Montibon - del Amen R.N.
Mobile # (63) [protected]
Email address: [protected]@outlook.com

Date of incident: 16th october, 2016
Phone number: +34 [protected]
Dear mcdonalds,
On 16 october, 2016 at 2:21:50 pm, i and my family and i dined at the mcdonald´s in paris, france (Exact address: 140 av. Des champs-Élysées, 75008 paris, france) and after we ordered and were given our total of €20.20. I did what most people today do i used my multi currency forex card to pay for the transaction. I saw the credit card machine flash approved, but hold on wait a minute the clerk did not and she got an error message. Unfortunately, i didn't save my receipt but remembered the bill number is 57 and time at 2:21 pm. I understand in today's society that you can't trust everyone, but the machine rebooted and they said the transaction had cleared so we went to sit down.

When i got home and checked my bank account there was two transactions for €20.20 on october 16, 2016, but i waited to see if the bank would catch the double charge. No such luck on 16 october, 2016 both charges were taken out of my bank account. Now i have to dispute the charges and hope that mcdonalds owns up to the double charge.
So, please my request is to refund my money(€20.20) back into my account as you charged twice.

I took my 2 year old daughter to the McDonalds today at 8001 E Indian School Rd Phoenix AZ 85257. The play area is not being cleaned properly. Along the bottom of all play items and the side walls is an accumulation of dirt and food that is not being removed. I will not return unless I am assured that is cleaned thoroughly and properly.
Pictures are attached.

i live in coaldale alberta twice in the last month i have went to the 24hr mcdonalds and it was closed alos went at 522 am was told no food avcailable due to breakfast change over not happy at all think i wil switch to tim hortons across the street not happy

I always go to mcdonald's at 1815 forest ave staten island ny everyday before work for my caramel frappe, live off this coffee drink. this mcdonald however has the frappe machine break down every two months and then I go weeks at a time without my drink; and when the machine is working, they run out of whip cream! just get a new machine and keep a stock of whip cream! I never submitted a complaint before but the number of times this frappe machine breaks down is ridiculous. service is also extremely slow but some of the young girls there try their best to make everyone happy but feel they are not getting the support from management or have the tools (food supply/machinery) to provide adequate food service. I need my frappe!

My mc chicken was not up to standards with very less lettuce which is not enough. the 1 st picture is my mc chicken and 2nd picture is from the Mcdonalds website. My complaint is about the burger not having enough lettuce and not about the burger that has to be same as the Advertisement from Mc Donald's website.

Customer
Khinh phu

I would like to report an incident that took place on Saturday, Sept 23, 2016 at around 1am at Mcdo Sta Ana branch fronting Holy Cross Davao City. Me and my 2 officemates used to eat during our break since our work is graveyard and Mcdo is the only foodchain open 24hrs. At that time, we were rushing out of the place right after eating since we're almost overbreak. Not knowing that I forgot to bring my cell fone with me. We're pretty much sure that the crew will keep the fone since there just few people eat at that time, remember it's 1am and every time somebody's done eating, he then clean the table as what was observed over time eating there.But then when I got back to Mcdo, the security personnel and the crew said there was no phone endorsed to them. I wonder why what happens. My officemates also told me she forgot her wallet and returned not later than 3 mins to get back the wallet but to her surprised it's no longer there and the table was already cleaned up. That's when I know there's really something wrong going on. I want you to investigate what really happened.

I was at the McDonald's on w 49th street in the drive thru. I guess she was a manager but she was cursing at the employee who took my order correctly and was very polite. this employee needs a wage increase he was so professional. not like your manger who was cursing at him. does McDonald allow manager to curse at their employee aint this a form of harassment. the manager name is lisbet diaz, I can tell this employee was upset but he was polite. told me to have a good day. that employee should be manager not the other who just has no respect for employee.

I don't know if that is the right place to place a complaint, so excuse me if it isn't.
I currently live in Malta, however am Bulgarian by nationality and visit my country once a week each year.
A month ago I was back in Plovdiv, Bulgaria and visited the central area outlet on two ocassions.the first one was to actually eat and the second was just to use the toilet facilities, just to get disgustedly surprise that I cannot use them since the door had a scanner which only opens once you scan your bill on it.meaning that since that day I did not make a purchase I could not use the toilet.
My question is: -how come everywhere I went the toilet of such franchise was free of charge and free off such scanner, but in this particular one wasn't?
To me this is unacceptable and disgusting.
I think an action should and must be taken against the management and the eatery.
Thank you

Ordered 2 sausage biscuits and senior coffee. Received change from a 5 dollar bill. The charge was $3.39. I did not receive a receipt with my change. This was at 4:20 am and the attendant was the same lady that failed to give me a receipt the previous time I went through the drive through window. I would think this would be a routine process to do.

I am happy that I was given napkins with my order. This location generally fails to do this simple thing like to include the napkins.

I stopped at a McDonald's in Two Harbors, MN and was short changed $15.00. I sent emails to that location and also to Corporate and received no response! They have the worst email process because it has to be done thru their websites so you don't have a tracking of them. Apparently nobody actually reads them. On the same visit we ordered a "coffee with cream"...totally normal, right? Instead we got a coffe with whipped cream? Seriously?

Mc Donald's has the WORST customer service!

Gud Day! I'am complaining about the lack of tables for dine in customers because students making it a study area.Every 8:00 pm onward for 24 hour branches., I'm talking about Bustillos branch near MRT Legarda station that about 50% of the seats are taken by students who ordered only coke floats for 2, but they occupy 5 seats and taking about 2-3 hours per table.

I experienced same situation here at P.Noval branch in front of UST., but the worst is 70-99% is occupied by students making their assignments or other paper works.

I hope that the management do some actions regarding this.

My name is ms wright;I was at 2vanderbulit commack resterunat
The day 2016i was there to get breakfast couldn't believe the black
Manger, so mound because a worker
Was late, in front of people that's wrong.you don't do that.also
The mangers behind where they make breakfast they treat there works
Like slaves that's wrong.I want
Something done big time.
These mangers are extremely unkind
To people wronging .let's fix this suggestions.fire the manger who
Has know concern for people in the dinging area.I don't want to see that when I come into eat.
These mangers have to go there
Horrible to there workers.
Know one should be treated like
That at all.if you who or whoever
Don't take care off these I'll
Let everyone know about it.
Ms wright

Do not use or go to this MCD's.  Bad to worst.  This place was not all that bad until this past year and it has gone down hill quickly.  Example:  In the past 2 weeks I have visited the site 3 times.  None of the visits had a good outcome and I think everyone should know about the managements lack of respect for the customers or the customers concerns.  I placed 3 orders and ever time I had to drive back to get the order corrected as this was drive through or to go.  When I brought my concerns up to management I was treated with disrespect and even once was told I was wrong. Try to log a complaint through other means gets no response from owner.  I will never visit this McDonald again and would like my $$ back from todays visit as I was so upset and angry I just left and said I'll never be back except to complain.

8129 george washington hwy Yorktown, VA store . I bought five sandwiches ( 2 quarter pounders [2 for 5], double quarter and 2 mcdoubles. ) 1 quarter pounder was left out. There were no condiments on the sandwiches. The bun on the quarter pounder was very stale. I will not purchase from this restaurant again.

Hello, I was at MacDonald's This Morning, I had to wait almost 30 min for my food Just a Steak and egg sandwich only 2car at 430 in the am..The manager didn't offer a drink or anything this is my 2nd bad experience with then they is so slow and its called fistfuls, I was late for work something really needs to be done about this..My name is Tina my Email is [protected]@yahoo.com
MacDonald's address is 1907 n dale mabry tampa fl 33607