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McDonalds - Canada Complaints & Reviews - Why are your ordering diet coke?

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McDonalds - Canada

Posted:    John Hepburn

Why are your ordering diet coke?

Complaint Rating:  60 % with 50 votes
I went to a McDonalds tonight... I am soo upset. I ordered a double big mac combo, supersized it and got a mcchiken sandwich. I then said I wanted Diet coke. The guy says why are you ordering diet coke, that makes no sense... I was silent and felt so embarrassed... he waited my answer. So I said I like the taste better. Then he said well that makes no sense. I had to wait for him to give me a lecture on how bad diet coke is and that I should be ordering water. The whole time im holding my money ready to pay. Finally I say, can I just pay for my meal and he told me the total. I don't need a lecture from Mcdonalds employees implying that I am overweight and shouldn't be drinking pop. How dare he tell me I should order water instead. What can I do to get some justice? This isn't my first complaint with McDonalds because of service. Just a few days ago I paid with a $20 bill and she got upset saying that she didnt have the change for a $20... Shes like dont you have a $10... I can't take $20 bills. I responded by being upset and saying is this not a food chain, how can I not pay with a $20 bill.... I get upset when my order is wrong, but I can see that happens... But honestly these things I will not keep dealing with. Oh and ask for the manager and she says I am the manager, what do you want me to do? The same "manager told me she was so upset that wendys was closed because then she has too much business and just wants to go home. Telling me I shouldn't go there because she has to work harder. Why am I expected to deal with this when I order a burger and fries???


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 16th of Oct, 2007 by   Steve Hopper 0 Votes
I know how you feel... there is a McDonalds on my way home from work. Occasionally I will stop and get something for my 12 year old son and I as we are pressed for time on our way to a sporting event. I have yet to get an order correct... or have to wait for a significant amount of time at the drive through.

Yesterday was the final straw... I ordered 10 pieces chicken nuggets, fries and drink for my son, quarter pounder with cheese for me and a chicken sandwich for my wife. After waiting for 18 minutes, I finally got to the window, gave the girl my debit card and informed me the debit machine was broke. I just happened to have cash, almost exactly enough to pay. Then when I got home, my order was wrong... I am so sick of the their incompetence. I know they are only students but I am paying for their "I don't care" attitude.
 31st of Jan, 2008 by   darkeegan -1 Votes
You could lose weight... i bet a good way to do that is to stop eating their shitty food!!!
 12th of Mar, 2008 by   cynkatt 0 Votes
hey, i noticed mcdonalds doesn't have a feedback email on their website...i can only imagine that it's becuase of an overwhelming amount of complaints, they certainly wouldn't be hiding their email for compliments!!

First off, I have actually heard of the comment 'why are you ordering diet coke that doesn't make sense' over the years numerous times, this isn't an isolated comment made by one employee, numerous employees all across canada have done this to people. They see you ordering the juicy high calorie burgers and fried french fries so they figure why bother reducing the 100 and something calories of the drink...well frankly it's non of their damn business why. They are the ones working for an industry that millions of people are addicted to their food, if someone wants to cut out the sugar or those few added calories it's their business and shoudl never ever be questioned.

I came across this msg board when I was looking for an email tonight, I wanted to email and tell the head office about a particular location I know of. It's always a disgusting mess and wait times is 20 minutes plus even if there is not a single person in front of me in line. I have never seen more then two people workign there at any one time. I think this is grossly unfair to the employees aswell as the customers.
First off, employees can no where near meet the standards that should be expected or serve in a timely manor when they are so severely understaffed. What an injustice to these kids, they work there becuase they need the job, they are run ragged, treated like crap and blamed for not being able to serve faster or keep things clean when they couldn't possibly do so with so few of them there,they ofcourse become over wehlemed and cranky, turn over rates are higher as a result aswell, thus meaning more trainees are there that you deal with, they become incompetent and grow to hate their jobs...who does that then get taken out on? the customers! so both employees and customers loose severly becuase the greedy franchiser thinks his employees are a dime a dozen and can always be replaced and why should he hire more people when that cuts into his profit margin?...
Ironically the only time I go to a Mcdonalds is when I am hurried and need the easy meal for the family on occasion due to the working family's with kids typical busy lifestyle...If I didn't have kids I wouldn't even go atall. I go becuase I don't have time to cook that particular occasion that I end up there, and it takes so long to get the order, half the time they get it wrong too so you have to eat something you don't want, take it back or een throw it out wasting your money. All the time and effort that ends up going into it gives me regret for even going, becuase I spent just as much energy and time that I would have if I had stopped everything and cooked the meal I didn't have time to cook in the first place.
 16th of Mar, 2008 by   dana 0 Votes
I went to every Mcdonalds in Burlington, Ontario tonight. You have a promotion for the shamrock shake right now, its one of my very favorite things. I wait for it. Not one frachise had it. They were all either out of it or their machine was broken. There was also one that doesnt even sell them. I cant understand how this could happen. Please understand I would never have said anything if I had to go to one or two different places to find it. But EVERY ONE???
Please tell me where I can get my shamrock shake
 24th of Mar, 2008 by   P'edin nb 0 Votes
I will never ever in 100 years go back into a McDonalds rest. They are nothing but buttheads. I feel like Im in High school again. They must have a questionaire of how %$#@ing stupid a kid can be, and if ur stupid enough u can work for McDonalds. Everyone should go see for them selves, go to the McDonalds in Woodstock New Brunswick. It really should be a tourist attraction. You will be amazed at how stupid or stoned kids are there. Even the manager (or the one with a different shirt then the rest) was quite proud of being brain dead, but man she was cute and she knew it by the way she played with her hair and bounced across the floor, like, aaaaaaa yes someone at a high school dance. We stood inline for over 20 mins, that I said is ok there busy. Then my wife fooked everything up by asking for only ketchup on a cheese burger, ( I knew it right then)we are fooked now. Yup 10 mins later and 1 burger short of our order of 3 burgers u guessed it, just ketchup on everything. Long story short, It took the one kid that was on break, he got out of the line where he was waiting to order his break time snack, he went back in the kitchen and made my 2 burgers himself. And the manager sased him for doing it. I am done with McDonalds, I would sooner burn my money them give it to them! Assholes
 28th of Apr, 2008 by   garrett george 0 Votes
you guys suck so hard its unbelievable you guys suck loooooooossssseeeeeerrrrrrrrrrrrrrrrrrrrssssssssssssssssssssssssssssssssssss
 30th of Apr, 2008 by   Grossed Out +1 Votes
Many years ago I went into McDonalds and the cook was in the back picking his nose! I watched him pick it and then wipe it on the inside of his shirt! I started screaming for the manager and she was embarrassed, but I don't think she did anything about it. From then on, it was known as Booger-Donald's. That was the last time I EVER went to that McDonalds! As a matter of fact, I have only been to McDonalds a handful of times at best since then and not in the past 5-7 years.

McDonald's is gross! The food makes you sick, the employees don't care or are too stupid to care and they are too expensive.

YUCK!
 18th of May, 2008 by   ticked off -1 Votes
I just came from a totally different restaurant where a McDonalds employee came up to the counter to order. I wouldn't have even noticed it was a McDonalds employee except he was wearing the uniform of a shift supervisor. I noted the irony to my son, at which point he spouted off in an angry tiraid.

Doesn't McDonalds have a policy in place to prevent this kind of anti-advertisment? Shouldn't they think to at least remove thir name tags before comitting to a swearing streak in front of minors?

I've recieved so much crappy service and worse food from them, this just cinches it. No more McDonalds for me or my family.

I'll be calling in the name tag info on Tuesday when the office is open. I hope he's rich, he'll be without a job soon. His biggest mistake? I know the owner of his franchise location.

About the service? I agree. It sucks. Never had a correct order, and don't expect to with under paid kids behind the counter. They need to stay in school and quit ASAP. Most of them should stay permanently out of the restaurant business.

Just my 2 cents.
 3rd of Jun, 2008 by   Orville Zander +1 Votes
I live in Vernon B.C. We have 4 McDonalds restaurants. They were excellent. The owner left and the four outlets are now without an owner. The service is now almost impossible. I hope that it is possible to get these four outlets back to the good stads of McDonalds
 20th of Jun, 2008 by   Donnie Smith 0 Votes
I will never eat at mcdonalds again, or even lend someone money to eat there. Yesterday at the burnaby metrotown location, a new sushi kiosk rest was opening and giving free samples to would be customers. Mcdicks went to the line up to give free chicken sandwich samples, then they thought it would be funny if they gave free ice crap drinks as well. I can somewhat understand the 40 year old illiterate tits being so ignorant, but the manager (still not much better) come on, show some class and embrace competition for what it is HEALTHY!! I still dont understand why they would interfere with a small business that caters to a completely different customer, if you want gut rot & the Mcsquirts it's a solid lock choice. Now in trying to steal customers from a family owned shop, they lost a longtime sucker(i mean customer) . Perhaps i should be writing a thank you rant, instead of this. these are my 2 cents, and the last 2 cents these mongering society killers will see!!
 20th of Jun, 2008 by   Oh Well +1 Votes
We got to deal with some pretty ridiculous bullshit from customers too. Most of you guys need to get off your high horse and learn to roll with the punches. Shit happens.

Cause you know when you leave the store were all laughing at you behind your back.



Besides, you got to remember, you better be nice to us. We make your food =)
 13th of Aug, 2008 by   gar 0 Votes
one thing is for sure: if you're nice to the employees and have a little bit of patience, they'll be nice with you...that's for sure, and for the fat guy: you should thank this guy for the recommendation!!! why are you doing this harm to your body!!! dring water and go on a diet!!!
 27th of Sep, 2008 by   Jonathan Robichaud 0 Votes
I cannot belive this shit! You've done it again! Everytime I go to the goddamn drive thru, I get ripped off! Way to go McDonalds! Keep messing up orders, you're doing every other restaraunts in the market a huge favor. Because, I for one, take a vow to never EVER, drop a goddamn cent in one of your restaurant ever. How complicated is it to follow a freaking list and make sure everything is there?

Sounds pretty damn simple to me! I mean, we're not talking about rocket science here...or surgery...or even programming the clock on a freaking microwave oven.

A&W forever! Or Wendy's forever! As far as I'm concerned any fucking place is good as long as it's not your fucking rip-off of a restaurant!

Fuck you!
 10th of Oct, 2008 by   Pepperanne 0 Votes
Hey...if you live in Winnipeg...don't eat at the McDonalds in the Wal-mart on McPhillips...you're gonna get food poisoning...dirty dirty place...gross ...
 25th of Oct, 2008 by   hotmama 0 Votes
I agree that service at mcdonald's could be better, but i just want to say something from the mcdonald's worker point of view.
When people go into mcdonald's, they dont even realize that most of the time the people serving them are teenagers, and criminals, and mental patients. They have such a hard time finding decent workers that they have no choice but to take absolutely everyone. I actually remember hiring a guy who put his reason for leaving his last job as "because i went to jail". You can only do so much with what you have.
The main reason that they are so understaffed is that it is pretty much a joke for any respectable adult to even consider working there. Everyone has this problem with their service, but no one thinks about why there is a problem.
When i was over-night manager at McDonald's in North Battleford, I couldnt believe how badly the general public actually treats the people who work there. Grown men yelling at 15 year old girls so bad that they cried, people being called stupid, idiot, retard, etc., etc., purposely messing up the place, spitting on them, throwing food and pop on them, and just on my shift alone i've had people urinate on the drivethru window, been threatened more than a few times, attacked, and the list goes on. Bottom line, maybe if all of you just didnt treat mcdonalds workers like crap they might be a little nicer. Not saying that there arent a lot of problems with their service, because there are, it goes both ways though too. It doesnt matter if you are spending your money there when it comes to common decency. Then maybe they'd be able to hang on to the better workers, and be able to get rid of the bad ones.
 26th of Oct, 2008 by   M'alee 0 Votes
First of all wether or not its McDonalds, Wendy's or any other "fast food" resturaunt, You get what you pay for.

The food is cheap for you to buy only because the resturaunt general managers or CEO of these chains think that because the food is cheap, we should only hire cheap employees.. Making them a hell of alot of profit. Thats all its about people. Profit!

Good, respectible employess will not be applying to Mcdonalds (or any other fast food chain) because they only pay the employees minimum wage for them to bust there asses making a mob full of people there food for 8 hours a day. Now considering no reasonable person, or one trying to support a family will ever want to work there, these chains recruit the teenagers, slackers, druggies, elderly, handicapped, and the desperate.

When i was a teenager i worked at a mcdonalds because my mother forced me to get a job there. Not only was i paid minimum wage to sweat bullets doing 6 areas at rush hour, I caught a fellow employee (who was cooking hamburgers) Put his boot on the grill to see if it would melt or not, then the idiot cooked right on top of it!! When i went to tell my manager about this I was sent home and later fired, for argueing with the manager on how it was not only unsanitary, but it was a health code violation aswell. They told me i was disobeying my duty as an employee for arguing with the manager.. But when all i was doing is letting him know his employee was poisoning everone! So to sum it all up..The good employees get shat on and fired for pointing out things that are wrong, while idiots who accept there retarded ways and wages continue there employment. So all and all... you get what you pay for!

As far as the Diet coke thing... this particular worker had a point. I like diet pepsi for the taste too.. so i understand that, But to order a heartattack with cheese, supersized thigh fries and then say.. oh and a DIET Coke.. Yeah .. i would have looked at you like an idiot too and in the mean time be laughing my ass off inside my head. lol But i would greatly take your fat asses money and watch you slowly die because your dumb ass was to lazy to cook a REAL meal at home for your family. As much time as it took for you to drive there, give the order, get the food, complain, drive back home, then write a damn blog about your experience, You could have showed your child how to make lazagna (its called family time) and had a nice meal with the rest of your family.. Drama free at that!

Wise up people. Forreal
 28th of Apr, 2009 by   Diceee -1 Votes
hahahhahaah try working there and dealing with some of the idiots we deal with, for a matter of fact I work at the McDonalds in Woodstock New Brunswick. And maybe if some people learned how to order right they'd get their food right.. just my two cents.

And yes your right some of us are idiots, only because we deal with the idiots that come thru.!

and why large size your meal and get diet coke, it is poinless.
 4th of Jul, 2009 by   Waffle 0 Votes
I know personally a whole resturant in Windsor Ontario and they never get their pay in time, they make them wait up to 6 weeks for thier pay for work done . Their atitude is if you dont like it, go on welfare, who cares, worse off is all them horror stories you hear about the well known hockey puck is TRUE - yuck and you people eat this, how about i serve you my garbage after it rots for 4 weeks in 110 outside, its more cleaner then that big whack you eating as you read this !! Come on down to my store, your sure to get a burger made rare, did you know the blood still drips on the bun, we hide it with the ketchup .
 4th of Jul, 2009 by   FumingCustomer 0 Votes
Your all idiots. Simply stop going to McDonlads. If you really want to stuff your face with fatty food GO SOMEWHERE ELSE. It's yet still ironic how all of you complain but McDonalds is the wealthiest fast food company in the WORLD.
 9th of Jul, 2009 by   Corna 0 Votes
Hello everyone, just so you all know its been 6 weeks since i had my last pay from Mcdonalds Canada, i am going to quit my job today and go on welfare, why becuase my rent is past due and my employer doesnt want to pay me for wages owed for the last 6 weeks . In my opinion they are going under fast, everyone in my store is owed more then 6 weeks of pay, can you imagine what your eating ?

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