Complaint Rating:

Company information:
McDonalds
454 Cassat Ave.
Jacksonville, Florida
United States
Phone: (904) 781-1197

I was an regular customer with this companyfor many years, It was so close to my house and easy access. I do alot of around town driving so I would sometimes eat at the other locations in town. Due to the multiple problems I started to encounter, I soon learned that there is a company here in town called 'RMACS' that owns some of these as franchises. It was with their great effort to screw me at each of the 3 locations I went into that made me vow to never to eat at a McDonalds ever again due to all the bad service, horrible food, and wrong orders, and had stuck true to my vow until today. I was pressed for time and this place is fairly close to my office. I ordered directly from the menu as it is stated on there, "(3) one dollar chicken sandwiches, (1) one dollar and 99 cent french fry, and a sweet tea. I noticed that when I ordered the 1.99 fry, it appeared as 2.09 on the display. I didnt have time for an explanation or to hassle the manager for my 10 cents back, but as I drove back to my office, i thought about how noone had mentioned that the fries ahd gone up to 2.09 when I specifically stated the 1.99 fry as it is shown and listed on the drive thru board, and what if they are ripping everyone for this additional 10 cents. 10 fry orders equals 1 buck extra-free and clear profit and depending on your order total may even incur additional federal tax). The bottom line is that thanks to these 'RMAC' morons, I have reaffirmed my vow to never purchase anything from McDonalds again. I could relate many other stories from the 'RMAC' locations, but I think you get the idea. Once again, as stated in an email to McDonalds Corporation, the ONLY redeeming quality about the Cassat Ave. location is the VERY NICE lady named Dorthy that works the drive thru. About a year ago, I had left my wallet at the office, Since she recognized me from my many previous visits, She paid for my lunch HERSELF(I saw her put the money in the register) when I realized I didnt have my wallet that day. Since then, I have repaid her the money, but her kindness alone isnt enough to make me ever spend money at a McDonalds again.