Complaint Rating:

Early December 2007 I visited McDonalds in Kabega Park Port Elizabeth South Africa around 5pm. I placed my order and 20 minutes later. I still not have received my order. I phoned there customer care line, and about 3 minutes later received my order. And returned home to my eagerly awaiting family. To our dismay we found the Chips (Pomme frittes) was stale and dried out. And the burgers were cold. I again phoned there customer care line and the lady apologized to offering a complementary voucher to entice us to return to Mcdonalds.

I thought this was great and felt that Mcdonalds at least tried to remedy the matter. However, That was the last time that I heard from Mcdonalds and need I say no voucher was received in the post as promised. What I did notice while in the store was that there was a young girl probably not yet 20 years of age and established that she was the manager making burgers. Was there manager more mature, Then I am sure that he or she would not be making burgers at a time of crises, but rather co-ordinate business.