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McDonalds Complaints - Lack of customer service!

Review all McDonalds complaints

McDonalds

Posted: 2007-05-16 by Reinhard Oltersdorf [send email]
Lack of customer service!
Complaint Rating:  0 % with 0 votes
It has been going on for too long and must be rectified ASAP as far as I'm concerned and I believe many customers are being mistreated by McDonald Stores. Almost every time I've decided to go for a quick meal, it has taken too long to get it. It seems that the company is giving priority to the "Drive Through" service and let's people who come to the restaurant to sit down wait forever to get the service deserved for getting out of the car. I've watched the process enough to complain about it, and will do whatever it takes to take the issue to the management every time I see it happening. As mentioned before it's unacceptable to be so careless by Mc Donalds to continue this disservice. I'm prepared to go to the media to help nudge the company into doing the right thing or will create some negative slogans by displaying stickers or other forms of discontented signs to expose that sort of behavior.

regards Reinhard (Not Happy)
Comments Australia Fast Food Restaurants
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Comments

426 days ago by Mike Sheraden [send email]
"In local news an area man is mad about waiting a minute extra and wants a restaurant that is DESIGNED to be run through the DT to completely change" Wow theres a good story, Number 1, people that come in do wait longer, but thats because they generally order waaay more food then DT, a one meal is smaller then an entire familys food. Its not rocket science, I cant beleive some of the people on this site, the world doesnt spin around you, get over it.
229 days ago by Disappointed [send email]
I completely agree. However, I have the same complaint with drive thru...everytime I have gone through the drive thru I have had to wait a very long time, just to make the order, get to the window and still have to wait to recieve my order at the window. The food wasn't ready, and having to wait to have it made fresh is one thing, but to wait and still recieve old dried out food...that is ridiculous!
Then if you order a 10 pc nugget you get 2 sauces, if you order 20 pc nugget, you get only 3 sauces. If you ask for an additional sauce...(which equals one sauce per 5 pcs), you are charged 0.25 cents. ARE YOU KIDDING?????

I have been very disappointed everytime I have gone to Mc Donalds anywhere. And I have to to many throughout the states. I now refuse to go at all
210 days ago by Sonja Perrino [send email]
FOUR TIMES IN A ROW THE CLERK DID NOT GIVE MY CHANGE BACK I HAD TO ASK ?? AND SEVERAL TIMES I GOT HOME THEY GAVE ME WRONG ORDER . THE PROBLEM I THINK YOU PPL HIRE CLERKS WHO HARDLY SPEAAK ENGLISH I GO TO BURGER KING OR WENDY'S
200 days ago by Patricia Connell [send email]
I just wish McDonald's would serve breakfast items until at least 10:30. I have sat in line on many occasions the time being 10:15 only to be told upon placing my order "we're serving lunch now".

Maybe all of them are not this way, but the one in Muscle Shoals, Alabama does this consistently.

I'm not ready for lunch at 10:15 in the morning and with my job sometimes it's after 10:00 before I can get there.
49 days ago by Shirley Bergeman [send email]
for months my friend and i have enjoyed a chicken wrap and free pensioners coffee, only to be told recently the rules have been changed and we only have a free coffee with a burger or (bacon andegg mcmuffin) which doesnt appeal to us, so not to be robbed of our enjoyment we now go to hungry jacks and get our favourite chicken wrap and free pensioners cuppachino . Sadly changing rules has cost the loss of two customers and occasional visits with grandchildren, shirley bergeman

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