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McDonalds Australia, Coffs Harbour Complaints & Reviews - Bad Customer Service

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McDonalds Australia

Posted:    Jessica Norman

Bad Customer Service

Complaint Rating:  67 % with 45 votes
Contact information:
McDonalds Australia
Pacific Highway Coffs Harbour
Australia
Phone: 0266527600
Hi i am writing about the service i had at Mcdonalds Coffs Harbour South this afternoon.
I had ordered 1 happy meal with 6 nuggets, 1 medium quarter pounder meal and 1 large cheeseburger meal with a extra cheeseburger we then got to the next counter an ordered another extra cheeseburger.
We then left the drive through and realised that we did not recieve our toy for the happy meal and we had to go back and get the toy my partner was in the franchise getting the toy and i realised we had a cheeseburger in the happy meal and not nuggets and also instead of a small fries i had 6 single chips in the bottom of the box with the paper bag just sitting there on top of the burger so i went in and told them and they gave me the nuggets and the small fries.
Then i went home and realised that we only had one quarter pounder meal which the burger was dry with hardly no sauce and a cheeseburger meal which the fries for that meal were very low the box was half full so we had accually not recieved our 2 extra cheeseburgers we then rang the manager and told him of this poor service and he told us to come get the other cheeseburgers and that was it my partner went and picket them up.
In my opinion it wasnt the poor management of the situatuation because when my partner went out and picket them up the manager seemed very annoyed at his staff for such a terrible mistake so i think it was the staff that were preparing the order that mixed it up so terribly. Also i think that instead of us having to waste petrol coming out again we should have atleast got the cheeseburgers for free we were quite angry that a place could make such a large mistake if it hadnt of been the whole meal been stuffed up we would not of been so angry but they ruined our dinner and for that i will not be returning to that paticular franchise for any meal ever again.
Thankyou for your time and for listening to my complaint.
have a lovely day
Yours Sincerely Jessica Norman
Comments Australia Food
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Sort by: Date | Rating
 7th of Jul, 2008 by   bigsmellyman -3 Votes
I f you weren't so lazy none of this would have happened. Next time cook some real food at home.
 13th of Aug, 2008 by   Rizb +2 Votes
have you ever thought mcdonalds is a very hard place to work and do you know how many people get abused cause they work cause i work there myself in Qld and i'm sure they didn't mean to stuff up your we do try our best cause it was probably busy and we are only human we don't get every thing right so when you get some order that is stuffed just think we are trying our hardest to give you, your food. just think then beening mean to our company!!!

thanx
Rizb
 1st of Sep, 2008 by   Georgia -1 Votes
I hope very much that you DIDN'T actually send the letter in such a terrible state of grammatical errors and spelling mishaps. "Hardly no sauce.." eh? Double negative? This is the worst complaint letter I've ever read.
Majority of people are capable of making mistakes- especially when they are in a high stress occupation such as fast food.
As for "I'm never going back to that franchise ever again" I highly doubt any manager really is concerned about one less customer- seeing as the McDonalds Mc-Op Co is a multi billion dollar bussiness. Just one less rude, nasty, pessimistic customer to worry about. If you quite honestly believe that we purpously mess up orders, because we're all out to get you- well, your letter simply doesn't do you justice. You're even more self righteous than first implied.
Next time you exit a drive through- I suggest you use your slowly disappearing initiative, pull over in a parked bay, and check your order.
 30th of Mar, 2009 by   coolio:) -2 Votes
i worked in fast food in nsw, and found it a really hard and difficult job also. i work as a teacher now and it is surprisingly easier. i think its not a very good quality for people to complain: if you order fast food there are some risks associated with it: but as an employee people swear at you when the meals go up 10c, in mcdonalds in particular workers are supposed to get customers in and out of the drive-thru in less than two minutes. Of course we all make mistakes. i mean if you step into reality for just one minute please remember that one child dies every three seconds from hunger. it sounds as though you dont need fast food, as you were wasting petrol by going through the drive-thru again- instead of parking and walking. and fast food franchises don't just give away food for through so please get that into perspective you silly woman and instead of complaining about the mistakes remember that some of the workers you insulted probably are on eight hour shifts and you won't be the first person to complain about something so inconsequential, menial and absolutely frivolous.
 11th of May, 2009 by   haha 0 Votes
Are you people forgetting that when you pay for something doesnt matter what it is you expect to get what you have paid for, if you brought an electrical item and when you got home it wasnt working or there was a fault would you take it back or would you throw it away and forget about it. well i reckon 99% of people of not 100% would take it back, so it doesnt matter what it is, they ordered and were charged for it @ the displayed prices, and they went back through the drive thru as walking in after you already been through it once kinda defeats the purpose of originally using that facility.

"you won't be the first person to complain about something so inconsequential, menial and absolutely frivolous." lol you just dont get it, its not all those things. Yes i agree that mistakes can be made but people are entitled to what they paid for, you cant tell me honestly that if you were in the same situation u would accept basicly being ripped off and going home with half your order whilst paying the full cost. lol
 23rd of May, 2009 by   Aleisha 0 Votes
I live in Coffs Harbour and that McDonalds is NOTORIOUS! I worked at McDonald for 5 years when I was younger (about 8 years ago) and know exactly what it's like to work there ... We visit about once a fortnight, and every single time there have been multiple issues! I can't believe it has happened EVERY SINGLE TIME!! We've just stopped going now, which is a real shame as I really love the chicken salads. The staff are never polite and I can tell you if we treated our customers like that where I worked we would have been fired immediately!! Get your act together Coffs McDonalds! Being a 'hard place to work' is no excuse, its a job, and used to have amazing training that taught you discipline and good customer service ... now it's a joke!
 12th of Jul, 2009 by   McDonalds NSW +2 Votes
I am currently working at a McDonalds store, It is recently new (Just over a month or two old). I understand that the customer deserves what they pay for and all but you have to understand the majority of the staff that are on-duty try there very best to satisfy the customer. It is not the kitchen hands fault that you received the wrong order, It is the staff on the cash register. I don't exactly agree that your sauce statement is worth complaining about, When the staff is busy and is under stress you don't take notice of the exact MLs that are meant to go on a particular burger. I am sorry on behalf of McDonalds for the major inconvenience caused to you and your family, I also agree you need to be a bit more understanding.

Thanks.
 1st of Oct, 2009 by   Mcd Employee -1 Votes
Haha u got cheeseburger in first place means u didnt missed 2 cheeseburgers..u complaining to get extra...next thing is crew persons read screen that u placed in drive thru and pack the bag..the presenter window is for serving food..they dont have register near them to take order..so if u ordered at that window then its your responsibility to confirm that u got everything that u paid for...

Saying the least fact..it was u who started messing up orders..u can check screen when u order..in D/T there is screen for u to check..when u are being too demanding at the presenter window then its likely to get messed up since crew persons are in stress to pass your car within 2 minutes..if u are not sorted out in 2 minutes another car will complain about slow service..

so if u r in D/T next time then check urs order at screen and dont try to order at every window..like accuracy there is time limit as well for mcd staff.

If you require special attention then go from counter where people can listen and sort you out...
BY YOUR COMPALIN ITS VERY OBVIOUS THAT CREW DONT EVEN UNDERSTAND WHAT U SAID THERE..U NEED SPECIAL ATTENTION COZ OF LANGUAGE BARRIER..

So I suggest u go from counter next tym...take extra time..explain what u need and check your bag before u leave...not trying to be rude but u r not worth a drive thru customer..Thanks
 4th of Oct, 2009 by   georgezoid428 0 Votes
i agree thats it was pretty bad service and i understand your fustrastion but please you have no idea about the pressure placed on adolencences working at mc donalds and the abusement and treatment of not only from customers, crew trainers, managers, graders, mystery shoppers. The corruption of managerers and unfair treatment and special priverlages and attention given to some crew more than other.
You try walking into work at mc donalds while dealing with school family and friend issues at the age of 14, 15, 16 and so on. Customers can be just as rude too, theirs nothing i hate more than unnapreciation.
Little things that people do could mean alot if they werent done and i dont think understand.
were you speaking clearly or was it a muddle of umms and arrr and changes to the order constantly while a manager is assessing the crews performance while you mucked around.
Suggestion for next time

1. CHECK your order, see if its right on the screen its not to difficult its right next to the speaker
2. CHECK your food to see if its correct in the bag before you leave
3. FOOD from mc donalds is only good within 10 minutes of purchasing so dnt bother to wait till you got home
4. GET a recipt if its not to difficult to check if its right
5. IF theirs not enough fries ASK for more! the crew get in trouble and u just look like a bitchy customer so it wouldnt hurt your rep.
5. STAY away from mcdonalds then it makes u fat anyways
 22nd of Oct, 2009 by   Brock11 -2 Votes
I just read your complaint and i cant even work out what you ordered, let alone the poor Mickey-D's staff who were probably run off their feet. the only thing i can see thats worth complaining about is the chips in the happy meal but im sure you exaggerated that point. I cant see how anyone can complain about the quality of mcdonalds food anyway, helooooooo... its mcdonalds your talking about. You did have every right to complain to the manager because you didn't get what you paid for but you gotta understand you confused the hell out of the staff, and everyone automatically stops caring about if your happy with their service when your confusing and annoying.
 7th of Dec, 2009 by   Nikolle -1 Votes
I was told I was banned from my local mcdonalds! Mcdonalds! I'm a 36 year old retail manager with excellent manners and customer service. Last week I went through the drivethrough and didn't have time to wait as my son was sick and asked for a refund or alternate burger (politely). The fellow got annoyed and told me not to come back. I just put it down to him being a rude person and maybe having a bad day . But no.. Just went to get my breakfast and apparently I'm not welcome at that store anymore. I'm so mad I'm shaking. Never been so appalled and humiliated by service in my life.
 28th of Dec, 2009 by   healthy +1 Votes
once again the mcdonalds food court at East Maitland has an appaling front bench of customer service.

the dress code-
pants low on hips,
shirts too small & too tight, - stomach & sides showing
undergarments showing at the back when staff bend over

hygeine presentation
messed up hair atire
hair pulled to one side & hanging fringe in faces-(this is a member of management)

attitude-
front service area dominated by one male who is rude,
male service is un-professional like
the same male is supposed to be dominant/ persuasive to all workers/management-why?
his mother has approached the store & terrified the workers/management.
come on mcdonalds get it right.
 20th of Jan, 2010 by   astroboy +1 Votes
I took my son into McDonalds at Caringbah today and we needed to use the bathroom first. The smell that was coming from those toilets was absolutly disgusting and my son who is only 8 started to retch from it. I walked out of the toilet and approached 2 young girls who were standing at the Mc cafe. I told them about the problem and they laughed and walked away!! I them took my son by the hand and left the store without even buying his lunch. There attitude was more then enough for me to vow never to return to that store. I worked for McDonalds for 4 years and i know the standards expected by the McDonalds name and caringbah failed to meet those standards today!!
 28th of Feb, 2010 by   Jaymort 0 Votes
If you found one mistake with your order, would you not think to check the entirety of your order to make sure there is no other mistakes? It seems like common sense to do that to avoid having to repeatedly go back to the counter. Now, why is it, that you are so arrogant that you assume that you do not have to check things for yourself? While it's quite correct to expect to get what you paid for, mistakes can happen and sometimes something is left out. So just check every time. Failure to do this results in you being branded an idiot. Justifiably so too.

Now, there are many other irregularities in your complaint that I could address, but others have covered them. But one point I do want to raise is that you think it's 'unfair' that you have to use petrol to get back to McDonalds. Listen up, there is no-one forcing you to get in your car. Use public transport, your bicycle or better yet, walk. I don't care if the McDonalds restaurant is several kilometres away, you have options available to you, but you choose to get in your car. Cars run on petrol, deal with it. McDonalds is not at all obliged to reimburse you for your laziness.
 2nd of Apr, 2010 by   mrs grumpy -1 Votes
well, i too have had problems with macdonalds in my town of Mildura. we currently have 3 macdonalds stores, and 2 of them are not very good at all. the one on the main road, the staff are extremely rude, espically at the cash window, they don't even say hello, one girl just stuck her hand out and sighed.
also, i have had to ring up nearly every time cause i come home with either a burger without the meat, or the fries are half filled. i do check my bag now when i go into maccas, but the point is i shouldnt have to check my order all the time as a paying customer.
i understand that it can get insane busy at times, and mistakes happen. but the times i go to the store is at the very quiet times and i still get not-so-good service and food.
this evening i asked the girl at the window to fill my fries as they were virtually empty, the girl serving the fries gave me a filthy look through the window, needless to say i'll be putting in a complaint.
i have worked in fast food for many years, and i know a thing or two about the hospitality industry.
they need to make sure the manager is actually SUPERVISING the staff while they work, i have NEVER seen a staff member go around and check his workers to see if they are coping or not struggling with thier tasks at the stores in my town. seriously something has to be done.
although one time i went to maccas a lovely boy served me at the window, i made sure the manager was told that he was a lovely boy and his service was fantastic. i hope they employ more people like that young man.
 19th of Jun, 2010 by   Maccas Employee +2 Votes
I currently owrk at McDonalds and we do try to make very minimal mistakes and as read above we are only human and we do make mistakes. But it is very hard for us as we have do deal with IDIOT customers which makes us annoyed which we dont work to our full potential an we all so get long shifts so we get VERY tired. And last we get yelled at if we are going slow so we go very fast so that we dont have to listen to YOU VERY ANNOYING customers and so we dont get yelled at.
 10th of Jul, 2010 by   tooly -2 Votes
went to maccas in hobart saturday the 3rd at 10pm the place was discusting and i couldnt even eat there worst macdonalds ive seen.the tables were full of rubbish .counter discusting covered in liquid. icecream machine was everywhere and the toppings were a real mess. and the floor was like walking in a rubbish tip i was disapointed big time staff didnt care when i made a point of it.
 12th of Jul, 2010 by   MIB +1 Votes
I agree working at mcdonalds is very stressful however if you cant work under pressure get a job else where and stop complaining about the customers when they have concerns, if you didnt have paying customers you wouldnt have a job in the first place.real nice getting on here and reading what mcdonalds employees have to say about customers.Listen to what people are ordering and there wont be a problem with missed items etc.
 19th of Jul, 2010 by   MIB +1 Votes
Omg maccas your getting worse found hairs in two of my burgers recently bloody disgusting.
 20th of Jul, 2010 by   Kayteabee23 0 Votes
Mother F***ing Coffs Harbour McDonalds you are so so disgusting. Your store opposite the plaza is a dirty hell hole which I avoid like the plague due to fear of my children catching a deadly disease. So dirty. So sticky. Stumbling across a drunken elderly homeless guy in the playground area on the slide is not my idea of a fun-filled friday morning with the kids. Really bad service too.

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