McDonald's
reviews and complaints

You know, it's difficult to find any company or store that does everything perfectly all the time but mcdonalds is the worst. I've been holding in my complaints for years and now i'm just going to let them all out and say "hey, you will not be getting not even a cent from me from now on".

For years mcdonalds employees have been disrespecting customers. They should be fired when they harass customers on a daily basis as well. The mcdonalds at keele and st. Clair is just about the worst. The employees are the most racist pigs I have ever met. They laugh at you when you order something different. They question your orders continuously. They give your change incorrectly all the time, so you better count it! They mess up my order every time. What is so hard when I say "one double hamburger please". They give me a double cheese burger instead, even gave me a quarter pounder once. They are disgusting burping, even farting in front of customers. Their attitude is atrocious and I will never go to another mcdonalds or anything related to mcdonalds ever again in my life. When I am buying something from you, you better kiss my # for my service.

Go into the store on lunch break from working 3rd shift and they only take cash and do not ring up the food for a receipt. When asked about reason we were informed they are changing over the drawer. My past experience tells me it should not matter if in change over for 30 minutes and it does not matter if cash, charge, or debit...unless somebody is pocketing the money. When asked about the receipt we were told it would be rang up later. As we were leaving the food was rang up and receipt handed to us. I wonder where the rest of the CASH went that no receipt was formed.

dear sir,

i was an employee of the mcdonalds in saudi jeddah my store was corniche-2 and my owner was reza group of companies

sir i worked saudi for 6 months i am a indian citizen working abroad currently im back to my country my complaint is quite serious kindly contact me personally my contact is +[protected]

North ward mc donaldds is the worst restaurant in this whole town, and I will start by saying that I have never had any great service or food there! They quite often forget the happy meal toys, or sauces, and only realise it when you get all the way home!

I ordered a fillet o fish, without cheese. It was given to me with cheese, and after asking if it was without cheese, they took the burger back, didnt re-make what I asked for, they pulled the burger apart and pulled the cheese out! It was miserably cold, and the bun was stale! I ended up, that same day, with extreme abdominal pains, and then the next day, stuck on the loo with very bad diahorrea!

I will never, ever eat there again, and neither should the rest of this town!

Que les puedo decir de este caso, solamente contarles lo que me sucedio hace apenas unos dias.Fui a un mcdonalds serca de mi casa para deleitarme con algo que de veras me gusta, auque sea comida chatarra, pues despues de haber pedido mi orden me dirijo asta la ventanilla apagar con un billete de 20 dolares, y que cren que sucedio, mi comida costaba 7, 65 dolares y el joven me debolvio 2, 35, entonce me le acerque a preguntarle por los 10 dolares que faltaban, pero me dijo que yo no le habia dado 20 sino 10, ok dije yo, hablare con la manajer de turno, me dijo que tendrian que rebisar caja para ver si sobrava dinero, para sorpresa mia lejos de sobras les faltaban otros 40 dolares mas, la manager me dijo que no podia ser pues faltaban. Senores que paso yo no lo se solo me tuve que ir sin mis 10 dolares

Did anyone hear about this nonsense in this town in Utah? It seems that a small group of teenagers went to Mcdonalds and did a rap for their order. Again DID A RAP SONG for their order and this McDonalds called police and then the police cited these kids for doing a rap song for their order. Google this I am not kidding this is crazier than hell.

On the 25/03/09 I brought my 4 years old a mc ckicken sandwich meal (He won't eat ant other mc donalds food) he'd got 3/4 through the sandwich and started coughing and spat out a chicken bone about 2cm long, so I contacted the macdonalds restruant told them what had happened she told me to take the mc chicken sandwich back to them and she would send it to the lab in solihull b-ham she offered me another mc chicken sandwich I obviously said no way I had no apology she just said someone from the lab would be in touch its been 2 week know I have had no contact from them I sent them an email stating what had happened and guess what still no reply, I feel that this is digusting behaviour you would think that they would contact you as soon as they recieve this kind of complaint even if they sent you a quick note saying that they have recieved your complaint and are looking it to it but in there eyes they probably don'nt care. Thinking about it i'm so glad he spat it out god forbid if he had choked on it, it makes you think what else gets mixed up in the chicken processing.

The gravy was watered down. The lady at the drive thru was very rude. At the second window. Also the last time we ate inside the manger had no control over her staff. This was about four in the afternoon We probably wont go back.This was the Mcdonalds on West Tipton.

My husband works for the Macdonalds by Provo High. Twice when he has been sure he is not to work he finds out later he was scheduled. Making him look bad when he was sure he was not to work. He has been called a liar when he said he worked at another Macdonalds, when he did, in Ft Madison Iowa for about a year (I am his wife, I would know). Called a liar to his face and no one will admit when they make shift mistakes- he just gets the blame . But do they call when he is due in and he is not there? No. They only call when they are short staffed, then they call and he normally goes in as he is supposed to. They know our number why not phone if he is down for that day? He feels they are trying to sack him and this how they plan to do it- to make it so it is his fault when it isnt- he is not a slacker, he goes to work on the days he has knowledge he is working.
I dont like this. They own two other Macdonalds in the area.

In this day of age and economic turmoil, I find it hard to believe that a company would have a hard time finding decent looking employees. This must not be the case for MickeyD's. I went to the Pekin McDonalds by the Sears on Court recently in their drive through. The girl who took my money and order look like someone who should be operating the Tilt-O-Whirl at a carnival. Both her forearms were covered in tattoos. Is this what you want the face of your company to be? Some white trash trailer rat? Seriously, people are breaking down doors looking for jobs and they hired her over a nice clean cut individual. Epic Fail McDonald's!

After visiting MacDonalds Last night, I am annoyed at the "extra" fees that were added to my order. I ordered a cheeseburger, with lettuce, tomatoe, and mayo. To receive the reponse that she had to charge .25cents per item. An extra .75cents for a burger that is only$1.39 to star. Nowhere on the menu board does it state there is an addtional fee for condiments. I understand and except that yes I am requesting extra items, for which I could understand an small fee, but .25cents per item, and for mayo? The worst part of this story is after being charged and paying the fees I received a small sliver of tomatoe, and brown lettuce. MacDonalds has removed the Big Xtra from the menu, this burger included lettuce tomatoe and mayo.
Most fast food resturants offer the option to have these condiments without an added fee.

I'm a truck driver, on the morning, Monday 26th Oct, I was headed to Camberra and on the way stopped in for a quick bite at the McDonalds at the Sutton Forest Service Center around 30kms north of Goulburn. I looked at the menu board and decided to order the Egg and Sausage McMuffin value meal, which as you may know comes with a hash brown and a small filtered coffee all for $5.35... very nice. Anyway, When I was handed the goodies I was charged $6.40 ? I inquired as to why I was not charged the displayed advertised price and was told it's because their coffee machine had broken down earlier so the small filtered coffee had to be brewed at their McCafe which is all of about 6 paces away. I said... well what's that got to do with me? I don't care if you had to go down to the local 7 Eleven to get my coffee, the price should still be as advertised, ie $5.35. No one seemed to know what on earth I was going on about?... including the Manager! They probably made $1, 000 bucks out of that broken down coffee machine with all the customers they ripped off that day! Anyway, I didn't have time to argue about it and I was pretty hungry, so I paid the extra $1.05 and got the hell out of there. Am I crazy or what? Can a big company like McDonalds do this?

Very disturbing discovery about the oil used for the French Fries. My daughter & I bought meals from the Bayside, Table View branch. When we opened the brown bag, the smell that attacked our nostrils, was unbelievable. It was a combination of the smell of moth balls and chemicals. We tried to eat them, but were unable. I took the box into the shop and was told quite frankly that it is the oil and that new oil was being brought through by the Manager the following day. They use the oil for 9 days and that they had had many complaints. I took an ice cream cone instead of the chips. We were disgusted when we used the Parklands McDonalds and found the same problem. This oil is highly toxic and most unpleasant to eat.

My complaint regards to the character of the male crew on duty in McDonalds in Belconnen.
I refer to an incident in early 2008 in which a friend, walking drunk through the drive through at night was encouraged with others, to lift her top, which was photographed by the manager working at the time, “Dez.” When later asked to delete the photograph he refused, instead showed the picture to other customers which came through the drive through.
I believe this action has not been addressed and has left a stain on the reputation of this franchise store. This was not the only time in which my friends and I were harassed by the male staff on duty, and “Dez” more than once asked us to lift our shirts up. I had expected this manager would have been fired but no action seems to have been taken by any of the other staff. It was an extremely traumatic incident for my friend involved, and a lot less than could be hoped for from a family restaurant.

Dear Mcdonalds Australia,

I am writing this letter of complaint as I have had too many accounts of poor counter service in delivery of food. On three occassions in the past two months. It is becoming apparent to me that the service in delivery of food to the customer is slow and customer value is diminishing. The first incidence was at North Ward, Townsville where i began to wait for a Chicken Deluxe burger, the precendence was the drive through, and a fellow customer had recieve her burger before me. 8 mins after I still was waiting for mine, then still realising i had not recieved a junior burger for my child. I had showed that as a customer of was unaprieciative of the wait and all i recieved was a sorry. The second occasion was at Newmarket Mcdonalds Brisbane, on this occasion I had to wait 7 mins for a Fillet of Fish, once again showing my exhaustion of slow service. The last and final experience of poor service is at Fairfield Waters Mcdonalds where I had ordered a Chicken Deluxe meal, Fillet of Fish and 6 Chicken nuggets. To my expectant surprise once again i am waiting for an item to be on my tray, the chips are going cold, my kids are hungry and i am standing there waiting for service of 6 nuggets to turn up. With no exageration of timings the 6 nuggets were 8 mins after the chips and Chicken Deluxe and Fillet of Fish. Please comeon McDonalds where has the value in service gone, of the customer having there meal brought to them so Mum can sit down and feed her children in a place that was built by families. I will say again there is no value in Customer service and cooking fresh burgers is a joke, my chips go cold every time waiting for something to arrive, the good old days are gone where my kids will grow up on family times at Mcdonalds. Forever lost customer
Regards
Cath
Townsville