McDonald's
reviews and complaints

I was there today. The Drive thru appeared to be busy, so I figured it would be faster to go in and place a take out order. There was no one in line to place an order, but there were about a half a dozne people waiting to recieve their orders inside. After doing the "are you in line" dance to the people waiting to recieve their orders I placed mine. A simple order just a number 12 value meal with no changes to it. After placing my order I waited about 25 mins to recieve my food. I couldnt figure out why either. It wasn't busy... It just appeared as if they really didnt care. When I left, I noticed that my sandwich and fries were cold... Great.

I think you're extremley over-reacting. All the manager can do is talk to her. Honestly, everyone has bad days or bad moments at work. McDonalds workers see hundreds of customers, so I do not blame them for not being extremely upbeat 100% of the time.

Who really gives a ### if someone smiles when they take or hand you your order or not. You people get uptight at the most ridiculous things. They're not being judged in a beauty contest. Get over it.

i purchase 2 McAalu tikki burgers on 27 oct from McD outlet at Celebration mall in udaipur city, Rajasthan. the burger was highly disappointing. the stuffing was too bad, no onion slices and only a single tomato slice, and lack of mayo made it so dry and simply boring.overall it was bad as per McD standards.

I also have continued complaints about the mira-bhyander branch of mcdonalds twice I had ordered and received one burger less whereas the bill included those missing burger. .. also there is a new offer of getting a coupon with each order... these ppl don't send those coupons along even after repeatedly reminding them. .. on top of it the manager amardeep keeps on giving excuses. .. bloody they think the customer is a fool to believe... pathetic service. .. hardcastle please give them enough money to buy their own burger... n please give them basic training of being honest. ..

a counter boy at netaji subhash marg, daryaganj, misbehaved with a lady . He did not take the order and asked her to leave or join the other line from the end whereas she was already standing in the other queue where all the ladies were standing . And he asked that lady to stand in other queue where all the men were standing.

i have purchased mc. chicken meal with extra fries and again i buyed B.spicy pnr wrap, and with the bill i got McDonald's coupon which is valid till 20th Dec. 2012. this coupon is regarding something McDonald's celebration prizes(McDonald's Sab Lucky Contest), the thing is that you just have to sms the unique code to 54242 number and in returns you will get some price it can be anything . But when i sent sms on this number i got sms from the same customer service that this code is Invalid. and they charge me around Rs 3 for a single sms. then i thought i would have done some mistake while sending sms but same thing happens with other 3 guys who were with me at same McDonald's family restaurant at same time. then i got to know this is the fake coupon which is providing by McDonald's India . when i ask to manager about this fake scheme he denied to take responsibility . he said file your complain on the McDonald's feed back webside. my coupon number was 8146588 . now i wanted to know that why fast food market leader (McDonald's) cheating with their brand loyal customers ? if this scheme is fake then why are they offering such scheme to their customers ? could you just imagine how much money they earning by charging Rs 3 for per sms to their customers . and worst thing is in case of fails there is no one to take responsibility of such cases.
regards .
roshan koli
roshankoli@yahoo.com

Well I'm sorry.That is what I was told when working in a fast food restaurant.I was misinformed and will never spread the wrong information again since it is so important to you.I didn't realize it was the end of the world if someone does something wrong.

In the U.S, fast food workers have to wear gloves!I'm surprised Canada doesn't have the same law.That is so disgusting.

I am completely DISGUSTED. Not with McDonald's, but with a society that makes it okay to badmouth a lifestyle! Why does it matter that there were "gay" people in or near the resturaunt? TThey fixed your order. I'm positive they will never fix your completely disgusting outlook of the human race.

The remark about the gay bar is totally irrelevant. Was the picture of the first burger or second? I am having a little bit of trouble understanding your complaint; were both burgers raw, or just the first one?

Definitely contact corporate.

I was recently hired by McDonalds and then was I was accused of inappropriate touching. One day as I was walking by my manager I touched him on the shoulder to let him know I was there to pass behind him because it was a very small area and I needed to get around him. He had dinner that night with his father(who owns the store) and said that he felt uncomfortable and the next day I was fired. Does anyone think I can do anything about this? Advise smb!

Bad service; mostly hispanic; hispanics that dont speak english; at times extreamly disrespecfull and rude.

I walked into McDonalds and I was waiting in line to place my order. I had to wait in line for 5 minutes and there was only one other customer in front of me (I dont see what the hold was about, the customer was finished ordering). Then I placed my order and stepped aside. While I was waiting on my order which was just a McChicken and medium fries, there were 3 other people that placed their order and received their food before I did. I just stood there and watched, I started to get aggravated because I had been waiting for 10 minutes now. THATS REDICULOUS, I SHOULDNT BE WAITIN IN LINE FOR MY FOOD WHEN I PLACED MY ORDER BEFORE ANY OTHER PEOPLE. Then the cashier looks at me and says "what are you waiting on", I said "still waitin on the mcchicken, then he goes back and replaces my order, im like "WTF", thats rediculous! then he got it and I asked him, "is there onion and cheese on it?" he said "there should be", so I open it right in front of him and look and find that theres no onions and cheese, I told him I want a refund. During this whole time I was waiting I could see the manager trying to hide his face while he was laughing at my expense, and along with him, there were other employees laughin. And the reason for them doing is was the color of my skin, everyone there was black except me. So they felt nothing of it. This was the worst experience I've ever had and I do not entend to go back. I went to wendys and got food from there and believe me it was wayy better than this mcdonalds.

I would just like to say that i for one feel discriminated against for the way all McDonalds commercials are these days. The new commercial about the 365 days of black culture is going over board, i cannot remember the last time i have seen a caucasion or asian person or family as a representative of McDonalds. i just feel that there is some discrimination going on.

I was an employee for two rys.never had any problems until about three months ago when we got a new store manager, he stated cutting my hrs an told the owners secretary he didnt need someone four an five days a week doing my job duties but when im off he has others doing my exact job dutie.they released me an transfered me to another store but i feel discriminated agaisnt and is in the process of filing a suit..

Some people are so mean.

Everyone with the title manager does not really deserve it.

I know the market is bad but find a new job. I don't mean to be rude but I am going to blame you for your situation. Not because you did anything wrong but because you tolerate it. You have rights no matter where you work. Just because you work at Mc Donald's does not mean that you don't deserve respect. If needed, you should file a complaint with the EEOC. If you don't stand up for your rights no one else will. You deserve better stand up for yourself. Find a new job and file a complaint.

I quit from the McDonald's in mcminnville, TN because almost all the managers in the store do drugs( meth, snort pills, smoke weed etc i have witnessed these things going on on the clock in the store) And I have had enough of it that ridiculous that this is going on, everyone knows about it the store manger and the district manager and nothing gets done about it .They verbally abuse employees yell at customers, argue this is not called for none of them need to be in the position that they are in and this store needs to be closed and the owner needs to clean house and it might get better. All of the other funderburk store are clean crew and managers work together and the stress seems so low wish i would have went to one of those first.

Have you considered that you're just may not be management material?

>"Knowing no matter what i said i was wrong because of my color."

Have you ever considered that it's not your color but your attitude and you may not be doing as good of a job as you think?

I went to Rutherford mcdonalds and asked for an apple pie, a young worker ran up to the manager and said don't sell that I finish shortly and want it. The manager then turned to me and stated sorry we don't have any left, I said what about that one, the managers response was that's not for sale. It was appalling to say the least . I travell a lot for work throughout NSW and everytime I go to the Rutherford mcdonalds it is the extremely poor service with ridiculous waiting times it is easily the worst mcdonalds I have been to in new and management doesn't seem to care

A tattered mat poses the same threat as a wet floor that one could slip on.

McDonald's delivery service is a joke. 4 out of 5 times I have submitted an order online, not only did the food never arrive, they have passed my order all around to different branches and the phone line keeps 'cutting off' during my calls, call centre Supervisors or Managers are rude even though they know the system is screwed up and blame me the customer for incomplete address or information when it has all been uploaded. When I asked to whom it can be escalated to and I seek to speak to a person face to face, they said it is not allowed. Why not? I wonder. Is it because they know they run a disgraceful service which cannot see the light of day? If they are in the right, I am more than willing to meet up in person and hear what they have to say but no, in typical Malaysian style it is dealt with by hiding and hoping incompetencies will go away. Golden Arches' shareholders probably don't know or just don't really bother as it is typical to sweep things under the rugs. Malaysia will never get customer service.

Sandakan Mc Donald was the worst branch I ever encountered. They don't provide grape jam for breakfast, they hide all the sugar, creamer...everything, they charge on soft drink refill, keep customers waiting
to order for very long because the order staff and 
preparing food staff are the same person. I arrived McD Sandakan today on 10.45am but reach my turn at 11am, they refuse to take in breakfast order anymore and I have to left because purposely bring kids to eat pancakes.
They also refuse to change order if we decided to order something else even we not yet finish ordering. They also cheated us that grape jam is chargeable 2 years ago when they stil providing. Even the nearest McD in Kota Kinabalu was way more better than Sandakan. Do you know that McD is an International chain stores, it is very disgraceful to run a chain stores business in such a lousy service and stingy way. Please look into the matter seriously and upgrade the standard back to international level. Attached was one of the very rude staff but upon complaining to in-house management, she even got promoted.

I want to complain regarding 1 of ur staff in Kelana jaya parkview mcdonalds. I when there yesterday during lunch time with my family and after i order i remember that the fish burger that i order i wanted them to cut into 2..so i told the lady who took my order ..and she strat to make noisy n told loudy to the worker at the kitchen.fish burger potong dua..dia baru bagi tau..i have already said sorry but the staff start to show dour face n not happy abt it.. once she gave me the burger..i told her i already said sorry n she dont need to be so rude... then she complain to her workmate abt it that also infront of me loudly...wat kinda of customer service attitude is that.. i also ordered frozen coke but was given fanta frozen without telling me that the frozen coke need to be defroze or anything..when ask she never said sorry or anything.. she makes sour face with ladies but with guys..so friendly..the moment she saw me taking her picture..she start to act friendly to others...plz send her for customer service training and teach to be more polite to her customers..people are paying not eating for free...hope some action will be taken...i will attach her pic at the facebook..

I want to complain about the service at MC Donald at JUSCO Maluri. Order on 06/12/2014 2.02 pm. After that 2.16 pm called from MC Donald due to Taro pie finish, change to Oreo MC Flurry. 3 pm still not yet arrive so call to MC Donald. Then the staff told me just now NO STAFF ! 10 min will arrive. now 3.35 pm still not arrive yet, call again to MC Donald. Now staff told me just went out! Are that your MC Donald delivery service? This was second time already, when will improve your service? Staff rude, slow service, ice-cream melted, burger cold...

I use go to Mc Donalds 3 or 4 times a month and would like to highlight on the slow service. Fast food means fast service and I finding its getting bad to worst. I went nearby my house Mc D at Kg Jawa Klang near to Giant last week and this week. I always order Value Meal and that only need less than 5 mins to serve a customer but it take at least 15 min to get my order. Once I place my order the cashier ask me to pay and wait at the corner and start taking next order. Don't you think it will be better clear the first customer by giving the food and than go for the next customer. This need to change or else you can start losing customers as you can see burger king burger also equivalent to Mc D and it won't take a much time customer always can go for next option. Mc D need to train crews how to deal with customers by good public relation and hospitality. Please make improvement for better service and this also good for the business by making customer happy

By concern customer

I am really put off by the cashiers of Mac Donalds Api-Api Centre, Kota Kinabalu.
1. The first time I waited for more than 5 minutes at an empty line not knowing that the counter is closed (there wasn't any indication). I thought the cashiers were just busy preparing food for customers. Until one of the helpers (not a cashier) requested me to cue in line! and then the cashier who served me was not friendly. I wowed not to go back to that outlet! Very unprofessional.
2. After a few months forgetting or rather forgiving the unfriendly treatment, I went back to the same outlet, and the cashier was still unfriendly. No smiles, as if I am asking for free services. She didn't ask me if I wanted regular or large coffee, and just assumed I wanted a regular. (ended she had to change) I wonder what happened to the regular she prepared. She sounded so impatient that I refrained from ordering a second set, and she said "enjoy your meal" so fast as if to chase me away. I actually drove 20 minutes to that outlet to buy a latte but was told the coffee counter opens only at 7am! I was so disappointed.
I suggest that Mac Donalds refresh the customer service courses to remind and teach staff to be more friendly and polite. At the current attitude, they are keeping customers away. I will not go back to that outlet again!

on 14-05-2014 around 1.55am order spicy chicken and filet o fish, after 10 minit pandah mewah cheras customer service call back tell me spicy chicken sold out, i just tell staff y i everytime order also call back then say sold out but at website is availble, manager call back also say sold out then let me know the reason is too much customer order then i just tell if 24 hour shop need keep enough stock, this month i order spicy chicken around few time but also reject order, last call for 1 girl customer service around 2 am then say staff misstake actually got stock, then regular customer order then need to cheat ?i also know staff at madonal keep the stock cos after work can bring back the food, delivery also got some problem, coca-cola send to my home ice changer to water already, then food also cool, we customer spend money buy food then eat like no quality food, dun forget we need pay more RM3 delivery fee, price also high more with we at madonal shop, very disappointed manger also too lousy, dont know how to mange pandan mewah this madonal, last my email is marco14349693@yahoo.com any problem and resulf pls contact me thx alot

McDonald's Taman Connought
Lot 18113, Jalan Cendikiawan
Mukim Petaling
Kuala Lumpur
Tel : [protected]
Fax : [protected]
ON 15 MARCH 2014 9.P.M+ AFTER MY WIFE DRINK MCDONALS CAPPUCINO MAKE BY A CHINESE MCDONALS STAFF .MY WIFE vomiting and diarrhoea.I WANT COMPLAINT !HOPE U GUYS TAKE ACTIONS .

McDonald's Puchong Gateway - Staffs are noisy, Manager is even noisier. Many customers are annoyed but no one has said anything yet. Please look into this ASAP.

COMPLAINT!
Approximately 2300 Hrs on 16.01.2014 When my friend and I were taking a meal at "MCDONALD JALAN BUKIT BINTANG, KUALAMPUR .I had a bag beside me on the chair
.WHEN we finished our meal, we left the MCDONALD and I forgot to take my bag.While we were on our way back to our hotel, that was within 10 minutes of leaving i
realised that i had forgotted my bag in the MCDONALD restaurant.when we went back there i didn't find my bag there, so i asked the manager if he would have found my
bag there but he said nobody found my bag.one staff working there said that he saw my bag for sometime lying there but after sometime somebody took it.so i asked the
manager that if he can see the CCTV andtell me something about like who took my bag, he asked me to file an FIR report first.but even when i filed an FIR report he
said that he didn't had the password ofCCTV with him and promised me that he will definitely let me see the CCTV the next day.but when i went the other day he
answered the same that he didn't had the password with a rude tone and said me to come after 2-3 days .HE knew that i would have leave MALAYSIA till then.I also told
him that i had my passport in the bag then also in a rude tone he asked me to leave and to come after 2-3 days..i was very dissapointed as i had my passport, my
I-PAD, ect in my bag so i had to suffer alot to go back to INDIA.All I just wanted was to see the cctv but it looked like they were not ready to show it even after i
had the FIR report with me.
SO I AM WRITING THIS COMPLAINT TO MCDONALDS IF YOU CAN HELP ME AND SEND ME THE COPY OF THE CCTV OF THAT DATE AND THE SPECIFIED TIME.
KINDLY RESPOND TO THIS COMPLAINT...

NAME:AYUSH PANGORIA, CONTACT NO.+[protected], PLACE:45, A BELI ROAD NEW KATRA, ALLAHABAD, INDIA.

I stopped for lunch at noon today. I ordered a sandwich and a 'Smoothie". The sandwich was excellent as always. The Smoothie was an extremely poor quality product. 1. It was very small for the price of $2.29. 2. It has little to NO flavor and the color was toward gray rather than strawberry red. 3. It was watery from the ice melting in the drink...it did not measure up to the photo/advertising...IT JUST DID NOT MEASURE UP TO USUAL MC DONALD QUALITY.

I asked to see the manager to advise him/her about the low quality product. A sloppily dressed, very overweight person approached me and asked if I had a problem. I described the product I received to her. She responded with a very uninterested attitude, asked me if I did not like it and I said that it was very low quality. She repeated her question two more times, rather than treating like a valued customer with a concern. I saw that she had NO interest in me as a customer, as though I was a bother to her ... I felt I was wasting my time. I left the premises, dissatisfied with the product and the treatment I received by MacDonalds management representative.

I hope that you train management staff better than that one. My regard for the quality of the McDonald's organization dropped very low. There are many other places I can choose the next time rather than McDonalds.

Just because its the same at every Mcdonalds does not make it quality. Let me help you with the definition of quality below:

Quality- character with respect to fineness, or grade of excellence: food of poor quality; silks of fine quality.

Lets say you dont like Burger King hamburgers but they are the same everywhere you go, does that make them quality hamburgers?

"IT JUST DID NOT MEASURE UP TO USUAL MC DONALD QUALITY.IT JUST DID NOT MEASURE UP TO USUAL MC DONALD QUALITY."

that is the funniest thing I've read all day!

I think that McDonald's is the last place a person should go or take their family. The corporate office has franchised out 85% or more of the restaurants to different owners and operators. Therefore, you don't know what to expect when you visit a McDonald's location. You will most certainly get some kind of poor customer service. I have experienced bad attitudes, poor quality of food, cross contamination of food, unclean restaurants, and just unprofessional managers and employees. I would have to say that people need to start taking their money elsewhere to make McDonald's improve in their weak areas of customer service and quality. I will not be visiting another McDonald's.

McDonald's good quality? LOL, that's why there are so many fat people in America these days.

You think McDonalds is quality? McDonalds is where you guy when nothing good is available.

Really? You took the time to log on and write a complaint on Complaint board because the line was too long at McDonalds? It seems like you have nothing but time - next time, park your car and go inside.

sounds to me like you are a rude customer which the would not mind losing as a customer so go cry to someone else about you spazz attack not being properly responded to, its not their job to take care of adult babies. Your going t sue because someone was rude to you how do you think attempting to get money off them will make you whole again lol just stop going there if your that mad and look up their complaint number it shouldnt be all that difficult to find, and enjoy your free happy meal or whatever you get from this traumatic experience.

You can only file 1st amendment right violations against the government.

COFFEE IS HOT. DUH. Common sense! Even though the cups have 'CAUTION HOT' written on them, You'd still be complaining if you thought your coffee was too cold so just shut up and quit blaming others for your own stupidity!

### I am drinking coffee and its hot. I wonder if I should sue the coffee maker bevause they make the coffee hot.. Its just as ridiculous. Sick of your frivilous lawsuits.

Shouldnt get one damn nickel. Coffee is hot, get over it. Being a senior does not excuse your stupidity.

Yuck...we have a recent bone found in nugget issue. Won't get into the details but it was bad. My son has always loved mcd's, now since this he never wants it again, YEAH! I've been trying for years to convince him mcd's isn't that great, now they've done it for me, he never wants it again. They never even offered our money back when I called, poor, I could have complained but having my son not want to go there anymore is enough compensation for me:) I just wanted to make them aware right away in case they wanted to not use the batch anymore.

The chicken at mcdonalds is an entire chicken growned fine till it looks like strawberry icecream, it is then soaked into amonia to get rid of backteria. From there it is shaped into nuggets, grill chicken, crispy chicken, selects, mcchicken, ect, and breaded/unbreaded! So yes there are bones in the chicken, and very rare to have a full noticable bone in there, but its already in there to begin with!

Thanks for the info, it's sad but it does happen. You should at least let it be known to McDonalds, that way they are made aware of a potential problem. Just a suggestion

I went to the Mc Donald's restaurant to buy breakfast, like I always do. When I went to the counter to order something, the cashier tells me I can't serve you. I have to asked him four times why he couldn't serve me, and he then he tells me, a customer complain and said you were asking them for money. I said to the cashier I have never asked anyone for money in this restaurant, when I come into this restaurant all I do is buy something to eat and then I leave, I do even talk to anyone in this restaurant. You have mistaken me for someone else. I was angry and upset, I told him I do not like someone lying on me, and saying I did something when I didn't. I asked to talk to the Manager, they got this lady who couldn't speak English, only Spanish they had to translate what I said to her. I then talk to this other guy, and said to him, do you not have cameras in this restaurant, shouldn't you check on the cameras first, before you accuse me of doing something I did not do. He then says, the next time we will check the camera. I was accuse of doing something, without any evidence, without my side being heard. I asked him who will this customer that accused me of asking them for money. He said we cannot tell you that. I think if someone is going to accuse you of doing something, they should at least face you, instead hiding like a coward. I ask for a phone number, but I didn't call that number because look like the phone number of a friend who would push this underneath the rug. I call the Mc Donalds' corporate office and complained, I complain on this site, and I am going to complain on the Better Business Bureau site. I am glad they have sites like these that a person can complain on, because a lot of the people that work in the restaurants do not care and do not want to hear your side of the story.

hi there i like share my comments about the delivery service...actually i'm a Rider (mds)...i was working at mcdonald's under a sub company for 5 year's...
but why our salary is still same Rm350.00...this is redicilous...please help us McDonald's ...we'r in poor situation...becouse of the petrol, , , , , , ,
so i wan to tryin to say...plz help us to get a higher salary (basic for RM950.00) ...Tis is we need it plus per order RM2.1)...i think u can understnad our problem in delivery seervice...thank you...

On Sept. 29, we stopped for a bite to eat at this Mc Donald's. The teenager at the cash register clearly didn't want to be there and couldn't have cared less about giving good service to the customers. It took her three tries before she got our order right and even then it wasn't correct. I ordered one of the lattes, she didn't bother to check that the machine was being cleaned, then later said "oh, you can't have a latte, because the machine is being cleaned!" I ordered a different drink, same price and she tried to give me a smaller one. The management/other workers all were standing around laughing and talking, so I knew that complaing to them was useless. Mc Donald's has a Customer Care Hotline that they are making a big deal out of. The number is [protected]. If you call you will get a recording asking for the location of the store and your name and phone number, so they can call you back to discuss the situation. They claim they will get back to you in 24 hours. It has now been 72 hours, I've gotten no call from the so-called Cuustomer Care Hotline. What a joke!

I am writing this letter to inform you about the reduced treatment and discontent that I encountered at one of your locations. Sunday September 21, 2017 was my daughters 3rd birthday; she wanted to have it at McDonald’s as she is quite in love with the Play Place. I made arrangements three months ago with the location on Markham Rd. and Progress in Scarborough. That location hosts birthday parties and they have a very nice Play Place.
The party was to start at 6:00 pm and we had arrived to McDonald’s fifteen minutes prior to make sure everything was set up and we can get ourselves organized before the guest’s had arrived. I had fifteen children and eight adults that were attending. When we arrived nothing was set up. They didn’t have the section closed off for us and there were other families in our section enjoying their dinner. We went to go enter the Play Place and saw a sign on the door that read “PLAY PLACE IS NOT OPEN”; to our disbelief we were shocked. The Whole purpose of us having the party at McDonald’s was for the Play Place. I was hosting a 3 year olds birthday and they love the Mc Donald’s Play Place as any child would. At this point I was very upset. I had all of my guest’s and their children just sitting there. The kids were starting to get boisterous because there was nowhere to play.
I spoke with the Manager on Duty - her name was Naomi who did not assist me in any way. She told me there was nothing she can do for us. As she was saying this she was laughing and smiling the whole time. Almost as if she was amused at my situation. This is not very professional. So I asked her when the Play Place broke and she told me that it happened that day (Sunday September 21, 2017) in the morning sometime. I asked her why is it that no-one notified me regarding the play place when it was deemed unsafe? This way at least I would’ve been able to make other arrangements with a participating McDonald’s for my daughter’s birthday. Her response was “I don’t know” still with a smile on her face. I asked Naomi for the head office’s phone number so I can call and let them know that the experience I had was quite unacceptable. She went in the back and was talking to someone on the phone for 10-15 minutes. This time frame is not an exaggeration as you can verify this with the security camera for that day to see how long she was gone. I asked her for a phone number and then she went on the phone. Upon her return from her lengthy phone call I was extremely upset so I asked her who she was talking to. She informed me that she was on the phone with the district manager. (Why would she phone the district manager and speak to that person for so long when all I wanted was the phone number to head office?) May I add - that when she finally provided me with the phone number it was a wrong number.
I asked Naomi what time she started her shift that day (Sunday September 21, 2017) she told me she started at 3:00pm so I asked her whether or not as a Manager On Duty was it not her responsibility to make sure everything is handled in a professional manner and that all problems should be handled quickly and efficiently to SATISFY your customers? She just laughed with no response.
She was aware that at 3:00 pm when she arrived for her shift that the play place was closed and failed to inform me about the situation. ONE phone call - that’s all it would have taken to rectify the situation and she failed to do that. She could have offered something as compensation or at least tried to make us feel like we were being helped, instead I felt like I was speaking with a child that didn’t understand or comprehend what I was saying and the ONLY thing she was doing was laughing. I could not believe what I was seeing as I was under the impression that she is not taking the scenario at hand seriously at all. I asked her that since the PLAY PLACE is closed and the party area that was meant to be set-up for my guests wasn’t - that I please have the Loot Bags that are provided so that I at least have something to give to the kids. (I was not asking for free food and I think that this request is fair given the circumstances.) Providing me with the Loot Bags should have not been an issue that this location had made it out to be.) When you book the package loot bags are provided. It was after 6:00 pm on a Sunday and I wouldn’t have been able to run out and buy the kids loot bags - everything was closed! She said “no I cannot give you the loot bags because I am not charging you” smirking while she was saying this. What was I suppose to give these kids that are attending my child’s birthday, a verbal thank you for attending? Am I supposed to turn to these children and say: “Sorry you don’t have anywhere to play and I do not have any loot bags for you either?” This is what kids live for when they come to a McDonald’s birthday party.
By this time my Husband had called another McDonald’s that does have a functioning Play Place and explained what had happened and asked if it was ok that we have our party there. That Manager was very HELPFUL and took us in. We went to the location on Mc Cowan Rd. and Finch. This location does not host birthday parties and their play place is much smaller, but given the circumstances that was our only option. We managed to do that without the help of your McDonalds staff at that location and your Manager on Duty. Why weren’t they able to do that for us? We asked her many times if she could help out and she just kept on saying “There is nothing I can do for you.” That was the poorest customer service I have ever seen. There were no signs of remorse, guilt, sympathy, or embarrassment. I had left my sister at the counter to speak with Naomi to get to the bottom of why we couldn’t at least receive these loot bags. Upon my return to my sister to tell her that we had made other arrangements at a different McDonald’s I saw that she was speaking with a different person. His name was Harrod or Henry or something very close to that. I asked him were he came from and he told me he was in the basement or back office, and he told me that his title was store manager.
So I explained everything AGAIN to Harrod/Henry about the big mistake that was made and how Naomi was NOT VERY helpful and was finding my irritation and the situation at hand all very amusing instead of trying to rectify the situation. Well then Harrod/Henry (my apologies for not remembering his exact name) explained to me that he started working at 7:00 AM that day and that the Play Place broke down around 3:00 PM and that it wasn’t safe for the kids to play in there, therefore they closed it. I want to make clear that I did NOT expect McDonald’s to open the Play Place even though it was deemed unsafe. I TOTALLY UNDERSTAND that if it is broken and reckoned to be unsafe then I would expect it to be closed. Safety where children are concerned especially should always be first priority. He informed me that he tried calling a company to come out and fix the Play Place but because it was Sunday, the company was closed. I asked him after he phoned the company and realized the Play Place would NOT be available for my daughter’s birthday why he didn’t call me to inform me of the situation? His response was “I don’t know.” I asked him what he meant by that and how he planned on assisting me. He gave me NO response. So now I asked him for the Loot Bags as well. I explained to him that since the Play Place was CLOSED and NOBODY thought to inform me and I have all of these kids and their parents waiting for me that the least he could do was provide me with these loot bags. After arguing with him for about fifteen minutes he said OK. He then approached Naomi and asked her if that was ok. If he is the store manager and she was the manager on duty - why would he ask her that question? Shouldn’t he have higher authority? We took the fifteen Loot Bags and went on our way.

By this time it was close to 7:00 PM and the kids still have not eaten anything. Now I was left with the big bad job of telling ALL of these kids and my little Birthday Girl that we have to leave. I’d rather not discuss fill you in on the sad faces and the temper tantrums that followed as my goal of this letter is to make you aware of the treatment delivered by the staff at this location.

This three paged letter is all in result of not receiving a simple phone call when the Manager on Duty/Store Manager had found out that the Play Place was deemed not available, that there was no help in trying to arrange an alternate location and putting up such a struggle for fifteen little Loot Bags.

I am a very loyal customer and I do understand that unavoidable situations can and do happen that can not be rectified right away - and at the attempt to avoid being so repetitive, in this situation a simple phone call to me would have prevented ALL of this from happening, but unfortunately in my situation that wasn’t the case. I do hope that this does NOT happen to anyone else that wants to have a birthday party at McDonald’s for their child.

I am VERY disappointed as to the way the situation was handled and how my party was treated. I didn’t even mention to Harrod/Henry the fact that my party was not set up for us upon our arrival I just wanted the loot bags to avoid anymore embarrassment on my part and displeasure amongst the kids so I could leave and try to enjoy the rest of my daughter’s Birthday somewhere else.

Seeing how McDonald’s such a vast conglomerate I would have never expected that to happen and the treatment that I received was in no means CUSTOMER SERVICE FRIENDLY.

Thank you for taking the time to read this.

Yours truly,

This is the closest McDonald's to our home and we still avoid it as much as possible. We love the coffees Mc Donald's is offering now but every single time we have ordered one it has either been made incorrectly, has been tepid, or has been totally, outright wrong. My husband asks for an iced coffee they hand him a hot coffee while repeating his order for an iced coffee. We ask for a hot and iced coffee and I recieve a perfect iced coffee and a barely tepid coffee. And she has the nerve to tell me to be careful because it's very hot. Every time we have gone, the flavor of the coffee is different. EIther too strong or too watered down. We always think that maybe we can get through it without a problem but we have given up. From now on, we either go to a different franchise or we go to Starbuck's.

I ordered two southwest chicken salads. They didn't give the right dressing or the nacho bits. When I phoned to complain they got angry and belligerent. I have a kid so I can't easily head out again to get their replacement and their meal was not good without the proper preparation. So their response was that i can either wait for some mail or return to the store (a 30+ minute process).