Complaint Rating:

Company information:
McDonald's
Grayson Hwy
Grayson, Georgia
United States

Lat night I went through the drive thru at the local McDonald's... and let me just say that I am one unhappy customer. The female working the drive thru window handed me my drink and apparently the lid had not been put on correctly and the drink spilled all over my shirt, my pants and on the interior of my car. I understand that accidents happen, but to my surprise it is what followed after the spill. Instead of apologizing and recognizing that the drink spilled she looked at me and said do you need napkins?... Do I need napkins! A few minutes later she returned with about 30 napkins and still did not apologize. As I was cleaning the mess I noticed 2 employees watching me and laughing..this is where I begin to lose my cool! The girl that spilled the drink came back to the window and asked me if there was something else I needed... At this point I informed her that first an apology for spilling the drink would be nice and secondly how rude it was for her employees to be laughing. I let her know that I would be calling her supervisor first thing in the morning. What happened to customer service? Is this how McDonald's trains their employees? I am disgusted with the level of customer service and I will make sure that this goes through the proper chain of command so that next time an accident happens their employees will know how to make it right! From the beginning all I wanted was an apology, maybe McDonald's should add that to their handbook! Burger King sounds good right about now... maybe they have compassion for their customers.