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2.0 136 Reviews

Mazda Complaints Summary

36 Resolved
100 Unresolved
Our verdict: When using services from Mazda with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Mazda reviews & complaints 136

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5:09 pm EDT
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Mazda Sales Fraud

When the shine wore off my tires, I noticed all of them appeared to be dry rotted based on the cracks on the rim beneath the tread.

I opted to buy the car because it was certified pre-owned (CPO), as stated on the window sticker. If I had to buy used, I wanted the security of a pre-owned vehicle.

When I contacted Mazda USA, the Customer Assistance staff informed me there was no record indicating the vehicle was CPO. I was advised to contact the dealer to straighten it out. The dealer was the CPO designate not Mazda.

I spoke a manager yesterday, Mr. Keys, who said he'd call me back today. He did not. I called today and was told that another manager, Mr. Lamb, was in charge of CPOs. I left him a voicemail. I will patiently await a call tomorrow.

After tomorrow, I will send one- and only one- certified letter requesting either a timeframe when I will be updated that the the CPO status will reflect that my car is CPO or 2) confirmation that their records do not show my car is CPO. They will not have forever to respond.

The next correspondence they will receive will be from the attorney taking up case for false advertisement and fraud. I will not get angry. I will not call them over and over again.

They will give answers or they will face legal repercussions. Period.

Do not buy from Mile One Heritage/Mile One dealerships. Sheisty indeed!

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little ticked
Forest Hill, US
Sep 17, 2009 8:57 pm EDT

I agree with you.
I bought a 2004 dodge caravan that was supposed to be certified. Shortly after purchasing the vehicle it stopped switching gears and would only run in second gear. The transmission mechanic broughtme in and explained teh situation. Apparently it had been like that for some time and was patched over to work on the short term. $2000 and 6 months later and i am still having issues with the vehicle due to electrical issues that the mechanic was good enough to point out.
If i had the money to spend on fighting them i would but it is not worth my time and effort to try to combat them. I figure that I will just have to buy another car sooner then i expected.

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6:03 am EST
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Mazda Awful experience

I went to Seacoast Mazda on January 29, 2009 and spoke to Rob Bazylewicz the salesman. I know my car was not worth what I owed but did not know how bad. Without even looking at my car Rob said I was in a bad situation. He suggested that I buy a car from him and give mine back to the bank. REPO! WHAT! I have a 700 credit score.

Rob said it didn't matter because it will wash themselves! He then brought his manager out to try to convince me of this. Rob went on to tell me story after story of people they do this service for and that he is helping me out. He tried to make me feel it was the banks fault I owed to much, when I understand the economy is making it hard to trade cars right now.

I walked away from their 'help'. I was going to call the banking commission, which I may. I just want everyone to know that a repo on your bureau won't get fixed with another loan! I spoke to 2 other people who have had Rob's sales tactics actually work.. They will be taking action.

In closing watch out for Rob Bazylewicz and Seacoast Mazda!

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dmsrnh
Strafford, US
Jul 20, 2013 6:08 pm EDT
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Well- frankly with all due respect I am not sure who you were thought you were negotiating with since I thought both my husband and I were quite clear from the out set that you didn't have the car we were looking for on the lot, that we weren't interested in anything that you had, but we were interested in what inventory might be coming in--Thank you for facilitating my point however.

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Bob Blaisdell
Portsmouth, US
Jul 20, 2013 4:56 pm EDT

I am sorry you feel this way. I am not sure of Insurance rules, but I do know the Factory, State and Lenders all consider a Manufacturer Certificate Of Origin to be a new car. I do not understand the "tactics" you refer to. We never hid the MSRP of the vehicle you looked at, we just did not move from sticker. As the consumer you always can choose where you want to purchase, but it seems it is more a price issue in this case. When informed of the mileage on the vehicle you were interested in you expected a discount and when you did not get a discounted price you decided not to purchase. Which is absolutely your right, but I feel in this case you decided to make a blanket derogatory claim against us because we would not meet a pre-conceived discount on the vehicle you wanted. As a group dealers have created the atmosphere we operate in and consumers have come to expect certain things to occur and when those things do not go as the consumer wants the consumer blames the dealer. Remember that when negotiating a deal it must make sense for both parties, as I mentioned before it seems the negotiation did not go your way and as you made clear in your statement you will be considering a Mazda just not from my store. I am happy that you still are considering Mazda, just disappointed that instead of voicing your concerns to Management, after what seems to be a pleasant experience up to negotiations, you decided to go to a public forum to voice your displeasure giving the impression you had bad experience while the bottom line is, it was just over not meeting your price expectations.

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dmsrnh
Strafford, US
Jul 17, 2013 5:46 pm EDT
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I wish I had seen this thread before we went to this dealership recently- July 2013. I have to say that my experience most closely resembled all the negative comments I have seen on this post. Honestly it was the first time my husband and I had ever been there and we walked away slightly puzzled at how they have remained in business. I agree with the comments that the problems definitely seem to be emanating from above as the salesperson we spoke to seemed personable and- yes slightly embarrassed- at some of the shenanigans going on. We did feel very blessed that we did not have to rely on a dealership such as this and since we're looking for a vehicle in the mid-20's price range we have an over whelming number of options available and are in no dire need of a vehicle. I DO worry for those visiting a place like that who are not in such a good situation. The dealership's over-confidence is amusing when you consider they were easily the least populated dealership we visited over the course of the weekend. I do also want to add a public service announcement for what it might be worth. The owner & his wife at this dealership enjoy driving the cars for their own personal use. It's important for the buying public to understand--and something that Seacoast Mazda will not tell you-- that once a car has over 1, 000 miles it no longer qualifies as "new" for insurance purposes. This could be an issue for you if (God Forbid) you total the car shortly after purchase- you will not qualify for the "replacement" option many carriers are now advertising/offering. While Seacoast Mazda never bothered to ask- my husband is a corporate insurance attorney so that's actually something we know a "little" something about.

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minerva500
, US
Jul 12, 2012 3:18 pm EDT

I have been to Seacoast Mazda a few times to check out their used cars. I wanted to spend between $20 - $25k. Each time I asked what the price was and they said, "How much do you want to spend a month". I said, " I really hadn't thought about it, but how much is it?" They kept saying it really didn't matter how much it was, what mattered was how much I wanted to spend a month. I could tell the original salesman was kind of imbarassed that he couldn't tell me how much it was. His "boss" was the one that wouldn't give me a price. All three times I went their I walked out without a price and REALLY pissed off. All three times I bought a car elsewhere. I would never do business with them.

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mynewcarrocks
Dover, US
Jun 22, 2012 12:19 pm EDT

I went in for a test drive just a few days ago...I was right up front and told the salesman who was actually very nice, Kyle, that I wasn't going to be buying that day, I was just checking out my options. He was very patient and knowledgeable about the vehicles I tested out. So, the inevitable sit down happened and I again said, I'm not ready to buy a car today...I need to think about this for a few days, check out a couple of other places. I know he was only doing his job by trying to convince me to buy a car that night...when he passed my credit information to the credit guy. I know he meant no harm. The jerk off behind the big desk that works the numbers however, was a complete dick to me. He actually started off by introducing himself to me and congratulating me on my new car...and I said...but, I'm not buying a car, and he says, well we worked the numbers for you, we got you a great deal...bla bla bla...and I had to flat out REFUSE to buy the car. At this point, his face got noticeably red and he got up and said "well, that's fine, we don't force people to buy cars here, you do what you want". All of the sudden it was like he wanted to punch me in the face because I wasted his time. Well Seacoast Mazda...I bought a car last night...for the same price of the car YOU were trying to sell me, only it's a much nicer car. You wanted to give me $1000 for my trade? They gave me $3800. They also financed me and beat your BEST rate by 8%. Maybe if you had treated me with a little respect you would have gotten that $18000 sale after all, but now the sale goes to Key Auto...who treated me like you usually treat a customer when you want their business. Again, thank you Kyle, you were a complete gentleman, and I'm sorry your boss is such an ###.

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kevin2008
Portsmouth, US
Jan 14, 2010 9:58 pm EST

Well I have been to Seacoast Mazda and had dealing with Rob Bazylewicz. He is a ###! They sell junk and cars that have had major damage at one time. Do not trust him. they lie, lie, lie!

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06mazda6
Nashua, US
Nov 04, 2009 11:46 pm EST

A little surprised at this thread, no I am not Rob, but I did buy a car from Rob and I had a great experience. I went to four dealerships that weekend, in janauary of 2009. I'm a young person, only a year removed out of college so I suppose in some ways that might make people think I'm niave when it comes to buying a car, especially for the first time with my own money. However, I'm not new to the experience, my grandfather would lease a new car every year and a half, my other grandfather was a used cars saleseman, and since I was little I would go with them and my parents for every car purchase they made. I even helped my parents with both of their recent car purchases so I'm used to dealing with dealerships, and prices. Almost all the dealerships I went to didn't want to deal with me because I'm young and had a car that was worth maybe $1000 for trade in. Others tried to wine and dine me to no avail, one guy only offering me $500 for my car. I saw a higher end certified used mazda without a price at Seacoast and decided to check it out. Everybody I talked to at Secoast was completely differenet from any dealership I've ever been to in my life. Most places dealers act like vultures fighting each other to get to you, instead these guys helped me equally while I waited for Rob to finish with a another customer as I had spoken with Rob before about the car. Since it was the last day of the month, they were offering crazy deals, and it was nearly 8pm on a saturday. They sold six cars while I was in there, and I certainly didn't see anyone complaining. The manager brought the car over and let me inspect it inside their garage where it was warm since it was like 10 degrees out and I took it for a test drive and loved it, black leather heated seats, gps nav, 26, 000 miles, a nice car. Rob worked with me to get a deal I could afford. Originally $1500 for my car, not bad thats about what it's worth but I still needed the price a little lower. He called the owner who offered to buy my car off me for 2700, nearly 1700 more then it's worth to get the price down to the level I wanted. The owner wasn't pleased, I could even hear him on the phone, but as rob and I talked about at the end of the day no one is going to buy a car unless they get the deal they want, and he got me the deal I wanted. I have an awesome car, at a price I can afford, zero problems, and my experience with Rob is great. You're all kidding yourself if you don't think any dealer has an angle to sell something, Rob even admitted to me how difficult it can be to sell cars, it's a tough business and most people will always be distrusting and think of you as trying to screw them. Personally I think if you're stupid I guess that's you're own fault, but if you're upfront, you stick to your guns on what you want and at what price you want, you can't really go wrong. As far as the certified used program, please guys, anything can happen to anyones car after you buy it, especially used. Sure the certification thing was nice but I know I'm buying a used car and that's always a risk. All in all I had a good experience, everyone stayed late for me as they were supposed to close an hour and half earlier, Rob put off his date even ha ha, and even offered me and my girlfriend a couple cool places in Portsmouth to check out. When I left they didn't have time to give me a full tank of gas since the place was closed, and Rob told me to bring it back for a free inspection sticker and tank of gas when I could, and two weeks later I did. True to his word he got me a free sticker and a full tank of gas. I'm not saying the guy is a saint all I'm saying is he was fair to me, and I feel I got a good deal and was treated better then most dealerships I've been to in my life. If you're smart with your money, have a decent credit score, and stick to your guns about what you can reasonably afford you can't go wrong.

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nhtoma
, US
Aug 14, 2009 2:56 pm EDT

Well I was shocked, but not at all surprised, when I checked back in on this thread and saw that "someone" is not only claiming to be me, but also all the other people who have posted negative comments about Rob & Seacoast Mazda. If you've read this far down through the comments, you'll see that someone is trying to discredit the complaints by claiming that were are all just the same schizophrenic person. Yeah, right... or perhaps the more plausible explanation is that Rob and the dealership is just trying to salvage what little is left of their reputation. This thread is a perfect example of the kind of dishonesty and deception that goes on at this place.

Seacoast Mazda: good reputations and good reviews don't come about through lying and cheap trickery; you have to earn them by being honest and sincere the FIRST time around! Instead of trying to make yourselves look better by taking the time to discredit those who write bad reviews about you, you should put your time and effort into improving the way you actually do business. Just a suggestion.

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robbed by seacoast mazda
portsmouth, US
May 19, 2009 8:00 pm EDT

I was reading through these and you are all so right. Seacoast Mazda is a bunch of crooks. And it all starts with rob bazylewicz and works its way to dennis and even the dirty bag owner tim ackerman! they sold me a wrecked car and would not stand behind it.

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aaron
Portsmouth, US
Mar 29, 2009 10:48 am EDT

i just read this and WOW i had a totaly different expierence with this dealership and the salesman rob bazylewicz i too made alot of mistakes in the past with bills and credit, they were open to listen to my problems and what i could do and not do, they were open and to the point with me, they gave me choices and options and held up to it!..i now have a great car that is helping me and i am happy and glad i met rob bazylewicz he is a good guy and i would reccomend him to anyone!...thanks rob!

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4:29 pm EST
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Mazda Harrassing calls if you do not buy from them

My wife and I went into Trussville Mazda to look at a car for her. Spent 3 hours trying to work on a deal and they just couldn't get to where we wanted them. So we decided we would try another Mazda dealer. The salesman that helped us @ Trussville Mazda was Barry Brown. So we moved onto Med-Center Mazda in Pelham, where they worked with us, made a great deal for her, and then I also bought a car. Yes, 2 cars, $50, 000 deal, 1 day, 1 salesman (Thank-You Med Center). So we both drive our cars home on a Saturday, then on Monday she receives a call from Barry Brown (Salesman @ Trussville) and he decided he would tell her that A) They gave us a bad deal (He looked it up or called a 'friend' at the other dealership) B) Said that his deal was so much better C) Told her that the other dealership just worked the numbers and we fell for it. Details of the 2 deals: Trussville: Red Mazda 3, plain jane no extras. Med-Center: Red Mazda 3, sunroof, spoiler, custom wheels, 6 disc changer. Same price as the other and we got a bad deal. Tried to work with VP to get something done, basically treated us the same. All he said was 'we don't encourage or foster this type of activity' Tried to make up for it. Then tried to sell me another car for an outrageous price. ($8, 000.00 Above Cost on same car MazdaSpeed 3 that I bought, only different color). Then after that after we had another person call (their phone marketing) asking us if we were still interested In buying a car, call was around 9:30 P.M. on a Sunday night, how ridiculous. In short, 2 harassing calls after we decided not to buy a car, told us we got ripped off, when we got the same deal for a better car, tried to make up for it (very badly) and then still tried to get us with there phone solicitations. Worst carbuying experience I have ever had. Disgusted me.

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thatnameisalreadytaken
Albany, US
Nov 29, 2012 7:11 pm EST
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I got a fantastic deal at Med Center Mazda, too. Love, love the car. There was a small issue with it, but we fixed it ourselves, and it didn't cost that much. We went to Trussville Mazda years ago looking for a new (used, really) car. They were really nice to us, but we just couldn't get the price to where we wanted it. We ended up at a Ford dealer, and got an absolutely great deal on a gorgeous one year old car, with low mileage. I was glad later we weren't able to get the car at Trussville Mazda, because I really think they were priced higher than other places. Of course, now they are Serra Mazda, and I do not like Serra.

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Mazda paid & didnt received item

On Dec 4, 2008 i used My CC to buy a part from MRM racing under the owner Chung Lee. through e-bay.
I was told everything was good, that i won the bid, and that pay pal would charge my card. I still have not either received a cancellation on the charge, or the part. So If you please, cancel the charge, cause i laready paid my end of the deal, but i dont want them thinking, they got away scott free. This is what turns me off about buying on line. I will definietly block alot of business from now on !
thank you for your help george alicea

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Mazda Customer Service

Here is the story: I walked into this Mazda/Subaru Dealership because I wanted a new car. But like everyone else, I had specific budget to meet and certain requirement for my trade in. I was looking for a brand new car and a lease. The salesperson was a former professor of mine in University and said he would get me a great deal. Showed me a deal but I wasn't really too sold on it. I called the next closest and largest city for a couple quotes. I got some really good offers and decided I would do my business elsewhere. The salesperson called me and I told I wasn't interested anymore and there were better deals than his. Then he told me he would match the similar offers just to keep my business in lethbridge. He always told me that it would be ideal for me to buy a car from a local dealership because it would be easier to service. I agreed that I would give him time to hear out his offer. I arrive at the dealership at 4:30 and went over the details of the other offers. He told me that he didn't have any base models but He told me can give me a higher model at $380. I told that is fine and I need some money for my trade so that way, it can guarantee at least 6-8 months of payment without worrrying about it. He said he understood and he would try to work out. The dealership went to test drive my car and it went back and forth on the price. Then he told me the price was $395 because he didn't factored in the Taxes, etc. The only solution they provided was that i sign and they would sell my car for me. Even the owner of the dealership said, "what can we do to close this deal?" I told him exactly what i told the salesperson and he came back and said no. I shooked his hand and walked away with ill feelings toward this dealership and my former professor. If you can't make a deal, don't waste everyone's time.

Things that were signs of bad customer service
1) he did utter a couple swears word (due to frustration, I understand but there is a line between business/personal)
2) he didn't really listen to what my requirements were. I told him if he was able to meet, i would sign the dotted line
3)I told him that if this deal were to cause him any types of difficulties, grief or personal lost, it was best for both parties to walk away.
4) They give another excuse to close the sale rather than help their customer. Instead of buying my car, they would consign it (without taking anymoney from commision!) and I would have a new car while it was being sold. hmm, locks me into a contract without and any guarantee that mine could be sold.

What I made me really mad was that they didn't tell me the truth. If the deal couldn't be done, it couldn't be done! A little honesty would have come a long way. If they had simply said, "Richard, I am sorry, we can't do it." That was all that needed to be said. Nothing more. How hard is "no?"

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Happy
Medicine Hat, CA
May 01, 2009 2:14 pm EDT

I have just bought my new car from Milestone. Well I should say new to me. Anyway the service I recived and the upfront responce to its condition and records was great. Also when I came to make the deal I was made to feel comfortable and welcome. As due to the Fact that I live in the Hat and it was a complicated deal becuase I was selling my car myself they made it easy to hold the car for me for almost to weeks to take car of everything I had to do. As to the comment about showing cars that dont meet the budget I think they worked very well to acomedate my budget as well as gave me options as to lower or higher. I think that sales people sometimes get a bad rap for showing or selling products that are more money than we want to spend. Lets not forget thats their job and I like to have a choice in my life, if I decide on the more expencive car is becuase thats what I want not what someone told me to pick. Also maybe the sales person was having a bad day, we all have those right? My salemen was a young guy maybe 25 or so and was great to deal with and I was accutally refered to him becuase of his integraty.
I would reccomend him and Milestone to anyone, in fact I already have.

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Sherlock
Lethbridge, CA
Apr 28, 2009 6:42 pm EDT

There are two sides to every story. I have been to Milestone Mazda on several occasions for both sales and service and have been treated very well every time. I would recommend them very highly.

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Mercedes
, CA
Apr 13, 2009 11:46 pm EDT

I walked into Milestone Mazda to inquire about getting a newer used vehichle. I knew exactly what kind of car I was looking for and had very few specific requests (i.e lower km/color/manual transmission). With cash at hand I thought that it would be very easy to make a purchase once Milestone found me a car as they did not have one available on the lot. The first sales person that I dealt with explained to me that within one week he would be able to get back to me with some ideas on available vehicles since the Mazda dealership searches databases all over Canada each day. One week passed by and no call. At two weeks I called the sales person to see what was going on and was forced to leave a message as he was not available at that time. I did not receive a call back that day nor did I recieve a call the following day. I contacted Milestone Mazda to speak with the sales manager to discuss this matter and the fact that I was being dismissed. The sales manager apologized for the poor customer service and explained that they wanted to make things right and find me a car and set up a meeting with me to discuss what I wanted. Shortly after this call the previous salesman contacted me and when I asked why it had taken him so long to get back to me he gave me a pathetic excuse that he had tried to call but he got cut off. Apparently trying to call me back again was not a thought that occurred to him. I did not receive any apology for my inconvenience and he tried to tell me that he had only found cars that I was looking for over 250 000KM. I called him on this lie as I had viewed a number of cars on AutoTrader that easily fit my description. Needless to say this salesman was no longer part of the equation. When I met with the Milestone Mazda owner and his used car salseman I explained what I was looking for and my budget details. Both individuals explained to me that they would continue to check their databases and auctions to find me a car expecially after my horrible experience with their salesman. Within the next week the calls I received from Milestone Mazda proved that they had not listened to my requests at all. They offered me cars that were way over my budget, the wrong transmission, wrong colors and even suggested I buy a different car etc. The final annoyance was when they called me about some 'new find' they had discovered when in fact it was a car that I recognized had been on AutoTrader for one month already. After a few days I did not even recieve a follow up call on that "new find". I had made the assumption that going through a local dealership would have made my car shopping easy and stress free however it was none of the above. I ended up finding a car in calgary (Sunridge Mazda) that was also on AutoTrader and once I inquired Sunridge Mazda about it I recieved immediate feedback, pictures and a phone call from the salesman. I made it up to calgary within the next couple days and had excellent service all the way through. I am very dissapointed that the salesman at Milestone Mazda would provide such poor customer service to someone looking to spend a great deal of money at their business especially in this economy. After this experience I would not reccommend Milestone Mazda to anyone.

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Mazda Don't use them

Mazda American Credit charges $3.67/day if you are late. In addition they charge late fees. They are taking customers cars if they are 15 days late. I have found out through people in this field that they are doing this to make money. If this is the only way they can make money then I guess business isn't too good. They did this before - took the car for a total of two payments. This time I didn't even owe two full payments but cleverly neglected to tell me that they added $60 in fees! Say no to Mazda!

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Alex B
, US
Feb 15, 2011 9:34 pm EST

I purchased a Tribute and financed 70% of the price. I was making payments through my Bank of America bill paying services. After about 10 payments, I get a letter from Mazda saying I missed a payment. When I called, the rep said that she saw a payment posted to my account and then reversed a few days later. They then asked for me to show them proof that I made the payment. I asked to speak to her supervisor asking why the payment was reversed, he blew me off several time. Luckily, BofA called them, and then the supervisor quickly said no problem, they found the payment. Seems like a scam they use for people who don't keep good records. I bought a new car a few months after this and traded in the Mazda, I will never buy a Mazda product again.

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Rebecca Fuglaar
Kissimmee, US
Jun 21, 2010 3:39 pm EDT

Mazda American Credit will screw you over. I contacted them after Hurricane Katrina with a hardship. They stated they would extend my loan my two months to help me out. Great! I made all of my payments for the remainder of the loan and just finished paying it off. Then I get an alert notice from myFico score watch system and they ended my loan with a notification to the credit reporting agencies - paid loan 2 months late and it dropped my score by 65 points. Previous to my last payment all my status notices were paid on time. I contacted them, they were so rude and basically stated it was my fault for pushing the two payments, even though I contacted them ahead of missing any payments and pre-arranged this with them. Never never buy a Mazda or use Mazda American Credit to secure your loan. Their customer service staff is mean, unfriendly and definitely does not reside in the USA because you can barely understand them.

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Joseph L.
Albuquerque, US
Feb 01, 2011 7:49 pm EST
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Mazda American Credit is a scam as far as I'm concerned. I bought a brand new car & was told as long as I had good standing credit with them made payments on time I would be approved through them or Ford since they are affilated on any vehicle no problem. I paid my car off early by almost 2yrs. so after a couple of yrs. with no car payment I figured I would go look at a new Mazda3. The dealership showed them to me so I found one I liked. We went to do the paperwork & he comes back with an insane amount! Asking me for $550.00 a MONTH for 72 months on a $24, 000 car! Thats almost $40, 000 when it's paid off! Plus they were asking for $2, 000 down which brought it to almost $42, 000! On a loan that was only $2, 000 more when I bought my first car from them. I paid $2, 000 total in interest the first car. All I can say is thank you Mazda for doing me a favor! I went & got a Subaru STI & I love my car never again will I EVER DO BUISNESS WTH MAZDA!

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Christine Toskos
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Oct 12, 2008 6:40 pm EDT

My husband brought me a Mazda 6 from All-Star Mazda Dealers at 209 N. Franklin Ave. Hempstead now I think they changed their name. They said we had to pay half cash and half credit. I have excellent credit. They gave us temporary registration. When the temporary registration expired the first time we went back to the dealership. At, first they said if you get a ticket they would pay. We insisted they give us another temporary. Even though both of us were suspicious by their negative attitude. Now, the second temporary registration is about to be expired the dealership said they under new owner and it's not their problem that the car's title was never filed in Albany. Mazda's American credit we signed a contract and must pay their loan off even though we do not own the car legally. No one can help us.

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10:36 am EDT
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Mazda Mazda will not honor warranty even the car is in warranty.

I bought RX 8 in 2004 with 17, 000 miles and till now car went at least 3 times for gear problem. I still have warranty of 15, 000 miles left and have gear problem and they refuse to fix it for no good reasons, they are saying it is my duty get it

fix and I cannot understand how it is my duty to fix, can somebody can explain ? Not only that I had taken for grinding noise from 4th gear and they refuse to fix it so I ask my car back and when I got my car back I discover my 6th gear is not working and Ramsey Mazda says they did not do anything to my car, which I doubt otherwise why they kept my car 10 days.Every time I called to pick up my car they said it was not ready now they say did not do anything to my car.

Please do the justice.

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Lisa
Ramsey, US
Jan 14, 2009 1:56 pm EST

Ramsey Mazda service department is awesome. I have been taking my car there since 2004 and recently bought another one. I am totally psyched for the new 3. But anyway, Ramsey Mazda service staff is super friendly, even the techs are nice. They take great care of my car and I have never had them deny warranty repairs. I know sometimes the dealer has to have Mazda America come look at a car before they can fix it if its a big job or if the repair has already been made in the past or at another dealer. That happened to me once, but Mazda came and said ok and Ramsey fixed it no problem. I love Ramsey Mazda. I especially like the new service manager. She is super nice.

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2:27 pm EDT

Mazda Customer Service Sucks!

Took our Mazda5 back in, as they didn't repair properly the 2 things under warranty that we requested last visit. The front wheels shake when stopping or driving on the freeway. This is an ongoing issue with many Mazda's, when the brake rotors warp due to bad manufacturer or over tightened wheel lugs. The service dept claimed they turned the rotors, but it still shakes when driving or stopping. The wheels and tire balance are perfect. Also the doors fail to lock and unlock with the remote, and I asked them to fix that. They didn't!

When I took it back in last week, and requested the items be done right this time, the service guy called me several hours later and stated they could not find any problems with the locks! He also said that the front rotors had to be replaced at our cost! I told him I would not pay for their screw up. Our own independant mechanic determined that the rotors were not resurfaced properly last time by Mazda of Orange, and that they had removed too much material. The door locks are still malfunctioning. The service guy did not even call us to tell me that my car was still sitting up on the rack with the wheels the next day. I had to go down to the dealer to find out my car was not even ready. The service manager was a buffoon as well, couldn't find the paperwork on my car, and didn't even know that there was an official Mazda Technical Service Bulletin on both of these reoccuring problems. What a complete waste of my time. Avoid this place at all costs!

P.S. on our way out they were quoting a kid who wanted new tires for his truck $2500.00! Yikes! Costco and American Tire would do it for $1200.00 Beware!

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networkwizard3
, US
Jun 24, 2016 5:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Purchased my Dads 2 yr old car off lease in mint shape from Orange. The sale went smooth, brought 2 other people in to by new ford fusions there at the same time. My 1st oil change went great. My 2nd service was for a belt and tension due to a commonly know engine squeak that last 5 mins. I ended up leaving with the squeak and a cut leather driver seat. Took 2 months for the cover to come in, I had to buy the seat side panel which they also broke. They replace the bottom of the seat cushion and had to remove the seat from the car to do it. When they put the seat back in, they ripped the interior door panel in 3 places, scratched the sill plate and took the paint off the sill plus scraped the drivers side front and rear door which now need paint. $1500 in estimated repairs. UNREAL

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10:28 am EDT

Mazda unreturned license plates

My son bought a car from Faraz auto sales and traded in his Mazda. the dealership put on new plates without asking him if he wanted new plates. The dealership did not take off the old plates of his trade in car and sold it to Landmark leasing without taking off the plates. We discovered this because we received a 407 bill yesterday for 81 dollars. I am sure there will be more on it for July.The leasing company is using the car with my son's old license plates and my son would be responsible for anything that happened . I reported this to the police yesterday. What else can I do?
Sincerely
Betty Martin-Barnes

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8:08 am EDT
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Mazda Poor customer service

I purchased my 2007 CX-9 Grand Touring edition in March 2007 from Scanlon Mazda (Fort Myers, FL) and had previously purchased a 2003 Mazda 6 from them. The service was top notch, probably in part due to their sister Lexus dealership and the spill over effect to their service advisors.

I recently had my CX-9 into Sam Galloway Ford for warranty work and here is a recount of my first impression (NOT GOOD);

I arrived at 7:30am (Service Department supposedly opens at 7:00am) and nobody was around and I mean nobody. I went looking for somebody and found an employee who said he would find an advisor.

At about 8am, I finally met someone and described the problem (did I mention that the advisor seem to had a late night). He said that it should be an easy fix and somebody would call me when its ready.

No calls by 2pm (Service Department closed at 4PM)

so I called the dealership and was switched around three times before being told that the car was ready but since the tech was on break that he needed to confirm the vehicle was indeed ready.

Fast forward to 3pm, so I called back and was again switched around before finally speaking with Victor (I won't get into who Victor is but if you search around this site enough, Victor has quit the following, but not the good kind). Yes, the vehicle was ready.

Here is the good part, when I went into pick up the vehicle, the cashier was all smiles and friendly when she asked for $29.13. I, with a smile and firm voice asked $29.13 for what. "Oh, we changed your oil for you" I replied, "thats nice, glad you did it for FREE", of course she didn't get the humor in my joke. So between a few words describing my first impression of the dealership, I asked to speak with my service advisor, who subsequently had gone home sick (remeber the late night mentioned earlier). So Victor pops up and says to not charge me for the oil change (but I got the feeling that it was in part due to the 25 customers standing behind me waiting to pick up their cars.

The moral of the story is if you don't like Sam Galloway's operation, at least on the Mazda side, then call Mazda North America at [protected] and tell them about your experience. Be sure to mention that Galloway Ford recently purchased the Mazda dealership from Scanlon. All dealerships must maintain a certain level of service or jeopardize their status with the automaker.

Remember its a business that needs customers, so try Naples Mazda or Palm Mazda in Punta Gorda.

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johnbond1616
Seaside Heights, US
Apr 09, 2014 5:43 pm EDT

I heard they had been having problems lately. Other people have spoken of bad service. I'm not sure what is going on but I hope it gets better.john Bond | http://www.palmmazda.net/

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jdizzle1
Lake Buena Vista, US
Sep 24, 2010 7:01 pm EDT

Victor Hyer is a real dirtbag, to the employees AND customers. Sorry you had that experience.

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2:14 pm EST

Mazda alot of white smoke out of exhust

The car over all is ok(my wife wanted the car?). I don't drive it much but one day in July 2007, I noticed something wrong with the performance and for what ever reason I looed in the rear view mirror and all I saw was WHITE SMOKE covering the whole entire hyway. I pulled over turned off the car and checked everything. We proceded down the hiway and it did it again. We took it to the dealership. Of coarse they said they couldn't find anything wrong. I thought maybe it was the gas we put in the car from that no-name gas station. About a month later, with the god gas, it happained again. In total we have seen it 4 times, and dealership has know idea what is causing the problem. I have noticed that when it is blowing white smoke the car doesn't perform as well. the more you give it gas, the more it smokes, and oh boy does it ever f**king smoke.

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12:00 am EST
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Mazda Stay away from Harrelson Mazda!

We had a number of issues with this dealership, the biggest issue is; we purchase a new car from this dealership and to this day they have not registered the vehicle in our name. Because of this issue we are not able to renew our tags. We finally told the leasing company about this and they sent us a POA. Now we have to go and take care of this ourselves and we have been informed that there are going to be fee's involved because the tags are over due. We do not recommend this dealership to ANYONE. They do not care about the customers once they have left the lot. They tell you what you want to hear and then once you are gone everything is your fault.

We have attempted to contact anyone at the dealership regarding this issue and NO ONE there is willing to help. We have sent certified letters, emails. We have also contacted the BBB, Attorney general, and list the complaint on any site we can and will continue to do so. We do not what anyone else to have this experience. STAY AWAY FROM HARRELSON MAZDA!

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kenny rush
,
Dec 27, 2007 7:10 pm EST

Thanks for the tip, I will stay away from them..

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12:00 am EST

Mazda Horrible Service

This dealership ruined my paperwork! They incorrectly submitted/neglected to submit paperwork to dmv related to my trade in and new vehicle. As a result, I have been spending the last 6 months trying to rectify issues with my new car title and the trade-in. The dmv is getting ready to garnish my taxes because they believe the vehicle still belongs to me. I call and call and no one returns my phone calls. If anyone answers, they say the person I need is "at a meeting" even if its 430 on a friday night. As soon as I got the car, they were done with me and are refusing to accept responsibility for their screwup. No one there seems to care that a customer is suffering because of their screwup. I am now going over their heads to the credit oompany, dmv, and mazda because if you buy a car from them, apparently they dont want to deal with you afterward. Forget it!

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Jim. Ketchum
San Dimas, US
Nov 10, 2010 2:22 pm EST

Posted 11-10-2010

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Jim. Ketchum
San Dimas, US
Nov 10, 2010 2:21 pm EST

This company has gone out of business and the the Mazda franchise was bought by a different (very well respected dealer) and re-opened in a brand new facility in the same proximity but across the street.

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12:00 am EDT

Mazda Alternator failure!

Our 2003 Mazda Tribute has been through 3 alternators in 130,000 kilometers. After doing some research it seems a fair number of other Tributes had destroyed one or two alternators. This was brought to the attention of Mazda when dealing with this issue. They have tried to blame other things such as added on electrical devices which we do not have. The bottom line is that the alternator is under the engine and right beside the exhaust. It gets soaked in rain, then fried dry. Like soaking your hair dryer and then baking it dry in the oven. Mazda has avoided taking any responsibility for this problem despite being shown evidence that one exists. It cost over $500. X 3 Canadian per fix for these because of the 4 hour labor charge. They have to take the front end on the passengers side out to get at the thing.

ZOOM--ZOOM away from another Mazda!

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DIY Home Builder
, US
May 10, 2011 5:11 pm EDT

I have also replaced the alternator on my 2003 Mazda Tribute twice at 120, 000 miles as well as two transmissions (at $3000+ each). The Tribute/Escape is a fun little car (when it its running) but it is a financial sink hole for the owners. Ford/Mazda should own up to their mistakes and cover some of the costs of these poor designs.

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roy cruz
,
May 19, 2008 5:15 pm EDT

My mom has a 2003 with 55k miles and we have replaced the alterntor twice - not a fun task at all!

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12:00 am EDT

Mazda Fraudulent organization

I have a 1992 Mazda 929 Serenia which I routinely have serviced at Steele Mazda located at 660 Portland Street, Dartmouth NS. Recently I had an engine replaced by a private repair shop and subsequently I had to take the vehicle to Steele Mazda as the codes identified sensors problems. However, the private repair shop did inform me that while the codes identified sensor problems – that in fact was not the problem as it was inconsistent with the engine’s performance. Steele Mazda informed me that the vehicle would require three sensors – two knock sensors and one crank sensor. I consented to their acquisition and installation. I was then informed that the alternator was not charging and a new one would be necessary – again I consented and a new one was installed. However, much to my chagrin when I informed the private repair shop of the above repairs they were alarmed. The senior mechanic informed me that my old alternator was charging at 14 amps and indeed it did not requiring replacing. I informed them that the total cost for these alleged repairs was a whooping $1819.00. More disturbingly, however, once I left Steele Mazda with the alleged repairs completed within two minutes it was clear that the vehicle was not running any better than it had prior to these alleged repairs. I informed the service person and he instructed me to return with the vehicle and this time I would not be charged for them to investigate the problem. I had my wife attempt to return the vehicle only to have it break down on the highway and had to have it towed there. Some two days later the service manager informed me that the catalytic converters were plugged (all three of them) and they could install new one for around $1500 plus tax or Major discount Muffler could do if for around $750.00. I indicated that Major would be my choice as I wanted to ascertain if in fact this was the chief concern and thus; this would mean that the knock sensors were never required as the car performed no different after the installation of them. Indeed, this was absolutely the case, subsequent to the installation of the new converters the vehicle ran 85percent better than it had after the costly repairs I had occasioned. Accordingly, I scheduled a meeting with the service manager and the general manager. It was during the course of this meeting that I learned that a “Master Mechanic” did all of the alleged work on my car. Equally as disturbing, however, the service manager informed me that the master mechanic never road tested the vehicle after the $1819.00 repairs were allegedly carried out. I was dumbfounded and disappointed by this obvious lack of professionalism and lack of customer service. I asked the general manager if he would be satisfied if he had shelled out $1819.00 on alleged repairs only to learn that the car have never been properly tested to ascertain if in fact, it was running as per the alleged repairs. His response was, “indeed I would not be satisfied”. I then inquired about the alleged alternator repair and in fact, the service manager called to secure the old alternator to have it verified as to whether or not it was still serviceable. Later that evening I received a call from the general manager indicating that he had received two conflicting stories regarding the alternator; and if in fact the master mechanic lied about the serviceability of the old alternator he would be fired. A week later the general manager called me to inform me that (surprisingly now) the old alternator had been misplaced and could not be found. One has to consider that the previous week the service manager called and was able to isolate the old alternator instructed the party he was talking with to hold that part and send it to an independent source for testing. I was again bemused by this obvious change in circumstances with no reasonable explanation. Additionally, I required a Motor Vehicle Inspection (MVI) and this same Master mechanic indicated that I would need two new ball joints at a whooping $645.00 each plus tax, and some other minor work. This time I sought two second opinions and much to my chagrin in both instances the qualified mechanics indicated that they could not budge the right ball joint even with the aid of a pry bar and the left one had minimum play in it. I purchased a refurbished one for approx $100.00 and had it install by a private repair shop. I also went to another repair shop and had the vehicle pass inspection without any further delay. Since then I have solicited the CEO of Steele group Mr. Fred MacNeil and regrettably he would not respond to all of my concerns and hitherto has merely attempted to ignore both me and my concerns. Accordingly, I will be submitting my concerns to W-five with the view toward exposing this fraudulent organization.

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12:00 am EDT

Mazda The service i have experienced at the dealer is very poor

On sept 21, 2006 i drove my 1995 mazda millenia "the car" into duval mazda of gainesville for service. The car was running fine. The service was preventive maintenance & to check the cause of a "check engine light". The 1995 mazda has a proprietary computer system that can not be checked by any one besides the dealer. Again the car was running fine. The car and was not smoking after the initial 10 seconds at startup. I was advised that the valve covers and engine seals were leaking oil onto the top of the engine & they should be replaced. I indicated to mazda my concern that this job was done 3 years ago & that the engine smoked on start up for about 10 seconds ever since that work was done. They told me that it was not a result of the work that they had done. I authorized mazda to do about $1500 in repairs. On about wed sept 27 i paid the service fee & the car was released to me. Driving it home it was running very rough & but not smoking on driving. I took it back the next day sept 28. Mazda took the engine apart again "no charge". Mazda called me on oct 2 and told me that the engine was worn-out and needed $4000 in additional repairs. The car is now not drivable due to extreme smoking i mean extreme smoking of the engine. I had not planned on needing a new car at this time. I love the quality of the mazda cars the service i have experienced at the dealer is very poor.

What would satisfy your complaint?: return $1500 repair cost plus $1500 for car that is ruined. Or $3000 credit toward a late 1997+ model foreign 4 door car in excellent mechanical condition that cost $[protected]. Or repair my car to good mechanical condition not smoking.

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CB Jones
Amarillo, US
Jun 10, 2023 8:24 pm EDT

I purchased a CX50 April 1 of this year. Part of the contract was a navigation chip was to be included. Please find attached copy of that page of the contract. Amarillo Mazda refuses to honor the contract

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2016 CX-5 UPSET IN MAINE
BANGOR MAINE, US
Dec 14, 2022 11:56 am EST

2016 cx-5 rear shock mounts should not break with normal driving and under 65000 miles

mazda is aware of the issue - customers are unlikely to purchase mazdas when ready to buy a new vehicle

mazda should recall these parts that were not quality built

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Ian Harwin
, US
Nov 14, 2022 10:10 am EST

MY 2019 CX-9 GT HAS DEVELOPED SOME SPIDER CRACKS. I checked the chat boards and this seems to be a common problem.

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Steve Powell
, US
Oct 30, 2022 7:43 pm EDT

Elmhurst mazda told me no motor stop at lights. This was a lie . It does and is called istop. Criminal fraud has been committed.

Vehicle delivered 22 oct

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