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Less than 18 months after delivery, our little used maytag washer failed. it would not fill with water properly, agitated the clothes dry and deposited water onto clothes already spun dry.
the maytag repairman replaced the "water level and temperature controller switch" (part #w10248240) during a 15 minute visit for a cost of $170.55, almost half the cost of the washer after rebates.
the repairman stated that this part fails frequently as there was a manufacturing defect and the parts are now made by a supplier in the us rather than in china as was originally the case. he also stated that he has replaced this same part up to 3 times in the same washers.
I called, e-mailed and wrote maytag for some sort of adjustment but was refused. customer service insists on the 12 month warranty and refuses to help even though there is evidence of a widespread serious manufacturing defect in this sensor relay.
my understanding is that this sensor relay is present in other models of maytag/whirlpool as well.
The complaint has been investigated and resolved to the customer’s satisfaction.
you might want to contact Joseph Marchese 4072700 area code 925. His law firm is heading up a very interesting class action lawsuit against Whirlpool regarding this piece of junk washer. Worth the time.
keep Whirlpool's name intact.Upgrade this lemon Model MVWC6ESWW1
I have the same problem with the repair people replacing the water sensor switch, 2 times on the 1st machine this model, the 3rd time I got whirlpool to replace the washer, but they would not upgrade, brought out the same model MVWC6ESWW1, BUT a new serial #.now less then a year the same problem, they repaired it today, with the water sensor switch-W10248240-what a lemon washer I was told this is a discont.machine, now I will contact the whirlpool attorney, I WANT AND UPGRADED WASHER, TIRED OF TAKING OFF WORK.TO HAVE A LEMON SQUEEZED TO GET EVERY OUNCE ON LIFE OUT OF IT.
I have the same piece of junk washer. It sounds like it's working, but the clothes come out as dirty as when they went in. Whoever designed this junk doesn't know about how normal people go about doing laundry. It stinks and I tell everyone who asks me about it how I feel. Maytag ought to be ashamed of themselves!