Complaint Rating:

I scheduled service with A&E to look at my dishwasher. The technician sat in his car for 15 minutes on a personal call before he entered the house. He did no diagnostic testing and told me I needed a new control panel. He said he would have to order the part. Of course, he ordered the part and entered the incorrect address although the correct address had been in the system before. I called A&E to correct it and they told me I would have to call UPS. I called UPS and they told me A&E would have to call them back to correct it. I called A&E to speak with a Supervisor and Melissa told me that would not help me and then proceeded to hang up on me. I have informed Maytag that they should drop A&E immediately and was only told that they would register my complaint. Do not use A&E under any circumstances. If you need an appliance repair company call Castleberry service is better and their people are not illiterate.