Maytag review: won't clean dishes! 359

bboots44,
My name is Liz and I am a member of the Sears Social Media Support Team. I saw your post and wanted to reach out to you and offer some assistance. I am sorry that we have let you down. I can see how frustrating it is to have a transmission delivered to your home and no one has picked up the part. Furthermore, I can see how disappointing it is to be promised for a parts pickup and continuously having to call with no response. We would like the opportunity to have one of our dedicated case managers contact you with possible options to resolve this matter. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number that the washer was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (bboots44) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Support Team

7 - 9 years could be considered normal. "with Sears for 50 years ... bought warranties, " Wow, you could have retired rich if you didnt spend your money on their exhorbitantly priced service plans which you obviously fell for hook, line and sinker.
With a little research, you would have known that the "Maytag" name is in name only after it was purchased by Whirlpool. Their machines comes off the Whirlpool production lines and no longer have the quality (distiinctively better parts) that the Maytag company long ago prided itself on.

Also 3 weeks for a part - you can check them on this by getting the part # and doing a search on Ebay for the same. It could be a circuit board made overseas. 2-3 weeks it not necessarily outrageous as well.

18 month old Maytag Quiet Series 3000. Touch activated buttons gradually went out. Then the machine shut down complete. I called Maytag who told me it was recalled as a firehazard. My options were to have someone fix the firehazard, which they said was unrelated to the button problem. My guess is that the problem is the control board or the touch panel. We're talking probably a couple hundred in parts.

Likely, I'll have to buy another. I looked it up and Maytag was bought by Whirlpool. Whirlpool sells under a number of brands. As you can guess, I'll be avoiding any product under the Maytag or Whirlpool lable (or any of it's other brands).

Kind of a shame. Maytag had a great reputation at one point.

Here is my "conversation" with a Maytag customer service associate regarding my broken handle on a Quiet Series 300/ Model# MDB8600AWW---(Yes, Quiet Series-because it hardly works +just sits in the kitchen-quietly!) ...
Erin M: Thank you for contacting Maytag! My name is Erin M I will be with you momentarily.
Erin M: Thank you again for contacting Maytag Mr. R. I am searching your model now.
Erin M: I do apologize Mr. R. The handle is no longer manufactured separately from the latch. [protected] has been replaced by W10130694.
J R: I used to be able to fix this frequent repair for $5.00 ...now it seems that we have to spend 5 times plus that amount to repair it? How can that be good for the consumer?
Erin M: I can certain understand your frustration and disappointment. We in customer service cannot answer why the change was made.
Erin M: Is there anything else I may assist you with?
J R: The ONLY thing broken is the handle! Who do I complain to? Consumer Reports or ?
Erin M: You may be certain your comments have been forwarded to the appropriate department for review. This change has been place for several years now.
J R: Maytag makes a crappy dishwasher these days, coasting on their reputation from years ago. Then when a problem rears its head, they will not stand behind their product. Instead they suggest a service call which might cost far more than putting the money toward a replacement with another brand. Look at Consumer Reports and avoid Maytag.
So the weak handle on my Maytag breaks regularly and I bought spares at six dollars apiece and changed them out when necessary. Now they stop production as they replace it with this three times more expensive 'fix' for this dilemma.
Like a lot of others, the door latch on my Maytag dishwasher broke, and I ordered this to repair it.
J R: These comments are online complaints by others...
J R: Not good PR for Maytag
J R: I think they should have had a recall if they knew there was a problem with the design...and changed it!
Erin M: I researched your specific model and am unable to explain what factors have contributed to your concern, since no recalls or known issues are present. If a recall is presented in the future, you will be notified directly.
Erin M: Thank you again for contacting Maytag. We appreciate and value your business. If you have any further concerns, please do not hesitate to contact Maytag again. We are available 8 am to 8 pm M-F EST.
Erin M has disconnected.----NICE RESPONSE?

Here is my "conversation" with a Maytag customer service associate regarding my broken handle on a Quiet Series 300/ Model# MDB8600AWW-(Yes, Quiet Series-because it hardly works +just sits in the kitchen-quietly!) ... Erin M: Thank you for contacting Maytag! My name is Erin M I will be with you momentarily.
Erin M: Thank you again for contacting Maytag Mr. R. I am searching your model now.
Erin M: I do apologize Mr. R. The handle is no longer manufactured separately from the latch. [protected] has been replaced by W10130694.
J R: I used to be able to fix this frequent repair for $5.00 ...now it seems that we have to spend 5 times plus that amount to repair it? How can that be good for the consumer?
Erin M: I can certain understand your frustration and disappointment. We in customer service cannot answer why the change was made.
Erin M: Is there anything else I may assist you with?
J R: The ONLY thing broken is the handle! Who do I complain to? Consumer Reports or ?
Erin M: You may be certain your comments have been forwarded to the appropriate department for review. This change has been place for several years now.
J R: Maytag makes a crappy dishwasher these days, coasting on their reputation from years ago. Then when a problem rears its head, they will not stand behind their product. Instead they suggest a service call which might cost far more than putting the money toward a replacement with another brand. Look at Consumer Reports and avoid Maytag.
So the weak handle on my Maytag breaks regularly and I bought spares at six dollars apiece and changed them out when necessary. Now they stop production as they replace it with this three times more expensive 'fix' for this dilemma.
Like a lot of others, the door latch on my Maytag dishwasher broke, and I ordered this to repair it.
J R: These comments are online complaints by others...
J R: Not good PR for Maytag
J R: I think they should have had a recall if they knew there was a problem with the design...and changed it!
Erin M: I researched your specific model and am unable to explain what factors have contributed to your concern, since no recalls or known issues are present. If a recall is presented in the future, you will be notified directly.
Erin M: Thank you again for contacting Maytag. We appreciate and value your business. If you have any further concerns, please do not hesitate to contact Maytag again. We are available 8 am to 8 pm M-F EST.
Erin M has disconnected.----NICE RESPONSE?

What's more American than praying

Dear Jessicaann1982,

Please accept our sincerest apologies for the delivery communication failures and the overall disappointment you have experienced with us since making your purchase. I can definitely understand why this situation is more than a bit confusing and beyond frustrating for you. This is definitely not the level of service we have long established. My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right.

At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the dishwasher was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Jessicaann1982) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support

Parts of this complaint doesn't make a great deal of sense to me either. Is the refrigerator under warranty? If so, where did you make the purchase? Is this Warrantech or Marta a third party warranty company?

Dear SearsMaytagSUCK,

Please accept our sincere apologies for all the aggravation and inconvenience your refrigerator purchase has caused. My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help. We offer our customers protection agreement for additional peace of mind. As with any mechanical item there is always a chance of operational issues that may arise. Nevertheless we would like the chance to speak with you more about this situation, and discuss some options we may have to help!

At your convenience, please contact my office via email at smsupport@searshc.com so we can assist. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name SearsMaytagSUCK you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support

I have been struggling with our "Quiet" series 300 for ages - the dishes on the top rack have all sorts of bits dried on to them - and anything with a concave surface (pointing up) ends up with a slimy liquid - maybe just detergent - at the end of the cycle. I wont go through all the repairs we have had, they are pretty much covered above, but recently I replaced the chopper and the filter, which was an easy job, to see if that helped. No. I checked the top spray bar - and it looked like there was something missing, like a cover to direct the water stream. Someone, please tell me how that top spray bar is supposed to work. I have water flow to the top but the bar doesnt rotate at all. No surprise considering the design of the bar. Either the top spray bar design was never finished or it was designed by someone who had no idea about water flow. It can't work.
Sounds like a class action to me.

I have been hasseling with my dishwasher since i have owned it. It runs longer then any dishwasher I have ever had and does not clean the dishes. leaves food and spots. Also I wash my stainless steel knives and the washer leaves rust spots on them as well as my cookie sheets. So frusterated thought I bought onethat would make me happy for a long time. Going to shop for new one. Any suggestions of what tp buy? I know it will not be a maytag !

I have a Maytag dishwasher and it sucks! very 1st dishwasher I have ever owned and I think I'm going to be washing dishes by hand until I can afford another dishwasher( NOT A MAYTAG! ) soap compartment door is broke and doesn't clean dishes at all (even when the soap door wasn't broke) What a rip off! I am going to make it a personal goal to convince everyone I know to, not purchase any Maytag appliances!

Hello AmyCM, Rene Colon, starryduck, Bad-Maytag. We read your posts, and we are sorry to learn about the frustration you have all experienced with your dishwasher. If you need assistance, please contact us with your name, phone number, address, site that you were contacted on, and the full model and serial number of your dishwasher, and email it to Maytag.Digital@maytag.com, and we will look into the issue further. Sincerely, Melanie.

when I had my junk MAYTAG Quiet Series 300 there advertisement everywhere, and sounds like a reliable brand, but after few month later the problem one after another, i thought I'm the only one end up MAYTAG junk, now I understand all MAYTAG are junks, I'm going to replace my dishwasher but never buy MAYTAG ever again

This is THE WORST dishwasher I have ever purchased or owned. One must wash the dishes prior to placing in the dishwasher or the dishes will NOT be clean! This is basically a piece of JUNK! It is a lot of money for a sanitizer. I had always owned Kenmore in the past and it will be another Kenmore before I would ever consider a Maytag after this poor excuse for a dishwasher!

I too have troubles with the Maytag series 300...it stops working after about 2 mins from starting..I took a chance & replaced the computer panel, thinking it was a timer issue, but still does the same thing..Back when I heard that Maytag was bought by another company, I told my wife that the quality was going to decline & it appears it did..The Maytag i bought in 94 worked way better than the one bought in 2005..Those idiots at the top of Whirlpool ruined a good thing..I would not now buy a Maytag or a Whirlpool...I just wish that I had looked at this site before I bought the part..

I HATE this dish washer! As most of you have stated above, it does NOT clean dishes... I thought it was my water pressure/hard water where I live that was to blame. I'm not one for washing dishes before I put them into the dish washer, so I thought maybe it was my fault too.. The controle panel on mine broke as well... had to have a service guy come out and fix it. Of course when he got here, he didn't have the correct parts. So he came back days later with the correct one. While he was here I was minding my own business with my kids and when he finished and left I didn't give it a second thought. That evening I went to do the dishes and he had messed it up cosmetically. There was a big ole dent where he had pried it open to work on it... "Thanks Maytag Guy, Really appreciate it!" I didn't call back to complain or anything because I figured it would have just been a nightmare. Next the seal broke. Well, not broke, but corroded might be the right word... it just started crumbling. So we replaced that on our own. Then the door wouldn't latch properly, it would stick and get off its hinges or something. It was bizarre. THEN, last but not least, the heating element overheated on me today. I thought my house was going to burn down. Fortunately I traced the burning smell to the dishwasher and caught it before it burst into flames, but had I not been home? Lord knows what would have happened! I want my money back! But I've had this piece of crap for over 2 years now. Ugh! Never again Maytag... NEVER AGAIN!

Our Maytag dishwasher does not clean the dishes in the upper rack.I do not know waht the problem is. I will probably juk it and buy a new one. It is 7 years old.

Sorry I didn't lock at the date first, hope you got things resolved.

First of all can you provide the model and serial numbers. As for the burners they should be able to make a simple adjustment through the center of stem on the gas control for the top burners. As for the oven if it is a digital oven control, most of these you can not calibrate. If you want to check your oven thermometer against a store bought one don't, they are only for a guide and nothing more. As for Maytag, ask to speak with someone else if you are not satisfied with the answers that you are getting. I have been in the service industry of gas appliances for many years and have yet been unable to correct or explain the operation of any appliance that a customer was unhappy with.

Good Luck

Well, I don't feel so bad now after reading all these comments. Thanks so much for taking the time to post them. My QuietSeries 300 is 10 years old and recently stopped completing the wash cycle. I really never had any problems with it until this year when it stopped finishing the cycle, and stopped draining. I had to replace the cracked racks a couple years ago, but that's it. Dishes were clean--for the most part; really have to ensure they're clean before loading the machine, which really just sterilizes them in my mind. Anyway, I disassemble the inside of the tub and found a big clump of rust next to a two-pronged plastic sensor-looking thing in the channel on the left of the drum. Have no idea what it is but it can't be good. I'm guessing time for a new one.

Have the same model was lied to and told it was a great working model by some showroom sales jerk. It has never worked right. Dishes have never all gotten clean. We have to completely wash the dishes before loading them into the dishwasher. Maytag won't send anyone out to our neck of the woods to fix it. And now there is the fire recall to worry about. Complete waste of money!

Shame on me for not doing a thorough research BEFORE buying ALL 5 maytag appliances from the Home Depot. I didn't plan on having to buy new appliances for years to come BUT I can tell you that I will NOT ever buy a Maytag again. So far (knock on wood) it's only the Dishwasher Quiet Series 300 which has been a complete waste of the $600+ we spent on it. New home, new appliances, 2 months later 1st service call :-( Dishes are NEVER clean especially the glasses in the front at the top, sounds like it's grinding glass, soap doesn't dissolve so I have to re-run it a 2nd time (cha ching) All my glassware will have to be replaced when my extended warranty runs out and I have NO choice but to buy a new unit as I would NEVER sink as much as a Dime into this one (current service call is $655 to replace parts). FOUR service calls in less than 2yrs...the 1st three told me, less soap, change your soap, run the hot water, load the dishes differently, don't rinse the dishes, rinse the dishes, run vinegar, etc etc etc...this 4th service call (and I'm STILL waiting) is for a new control board and panel...dishwasher DOES NOT RUN...part is back-ordered til DEC 2 - family of 5 people! Man, I wish I had've come across this site 2yrs ago - DO YOURSELF A FAVOR...I STRESS, PLEASE DO NOT BUY A MAYTAG PRODUCT, the service people apologize for your frustration, however it gets you NOwhere except at your kitchen sink washing dishes for hours!

I had the same problem. After observing a few cycles, I noticed that the soap dispenser would open immediately after turning on the dishwasher, so that the soap would be all used up during the prep cycle. I began using taps, which dissolve slowly, and since then our dishes have come out clean.

Wow. I wish that I had read these comments before. I too own this piece of junk that I bought with the assurance from Lowe's that Maytag makes the very best. The cycles are soooooooo long I have to use the delay so that we can get showers without competing with the unit. And if you want to watch TV, you can't run the unit without turning the volume up loud enough to wake the dead. My unit quit draining yesterday. I read all these posts and came across a diagram that explained how to clean the soap yuck out of the filter. BEWARE! When I took piece #7 (the filter unit) out it was attached to the motor! All the water in the unit spilled out onto the floor underneath. Sigh, another mess. I wash my dishes by hand before putting them in the unit (stupid I know) so food build-up cannot be the problem, it is just soap. I use only Finish brand like Maytag calls for and I use the stupid dishwasher cleaner every other month. I too wish I had my 1980's unit back.

Oh for heavens sake! I really thought it was the way my husband saved the 100 bucks to have it installed, and did the deed himself. (I'm sorry Babe) We have had ours for approximently 6 years and I think we have put no more than six months of use in it. All dirty washes not at all satisfied with it's performance. When we bought it, we paid just over 700 for it. I will never, I repeat never by a Maytag again. I am finally at the point now to try another dishwasher. With my eyesight getting worse as I am getting older I am getting the dishes as clean as the Maytag Quiet 300. You can bet I will be checking out Consumer Reports this time around.

CLASS ACTION UPDATE: Lawyer Jonathan Shub is no longer with Sheller law firm, he is with Seeger Weiss in Philadelphia

CLASS ACTION UPDATE : who to contact
Jonathan Shub is no longer at Sheller law firm, he is no with Seeger Weiss

Dear Mr. Ferguson:

I came across your post and I wanted to reach out and offer our assistance in getting this unfortunate situation resolved. We’re very sorry to hear about the service you have received from our team and we apologize for the frustration this has caused you. We are also sorry for the delay in finding and responding to this post.
My name is Susan and I am part of the A&E Solutions team. We understand your frustration and do want to be of assistance to you. Since you have already provided your email address, I will forward your information over to the A&E Cares group to have them contact you directly.

Thank you,

Susan R.
A&E Solutions Team
A&E Cares

Oh to add insult to injury, I went to the Ask A Maytag repair Technician and they want to charge me $39 just to answer the question of how do I fix a broken handle. I will NEVER do business with Maytag again.

It is sad but true, I too own the Loud Series 300. It never gets the dishes clean, even after we tried to clean out zall the spray bars. It runs for an eternity and the handle has been broken and repaired several times. The plastic racks are broken in many places & the silverware holder has so many holes, the knives & forks & things fall right through the bottom. This machine is a total waste of space, money, energy & water. I bought a dishwasher so we wouldn't have to handwash, but I like my dishes to be clean, so we have too. I will NEVER buy another maytag as along as I live. I agree that when the Maytag Man died, so did the companies pride in their products.

Thank you nivlek and one other commenter for the solutions that you recorded. I'm not sure that I will follow through with the extensive pulling apart that nivlek suggests, but it helps me to understand the problem that I am having this this maytag series 300. Our unit has worked well for the most part, with no malfunctions BUT the dishes are not coming clean - it's disgusting. Back to hand washing for now!

I've tried many solutions to get disches clean, pouring TANG into the unit, etc. the quiet series 300 looks impressive, has ss interior but performance is a failure. Shame on Maytag.

We bought a Maytag QuietSeries 300 a few years back. About once a year I have to disassemble and clean the 'moosh'
out of the suction path of the water pump. Mostly its moosh caught in the wire screen, which appears to be a plate
with small holes drilled in it, for the purpose of keeping food particles (said moosh) from clogging the spray bars.

I could not find a manual anywhere that tells anything about this washer, soooooo...

The baskets, the water manifold, and the covers over the water pump in the bottom need to be removed to get to the
water pump. Just take it apart piece by piece, keeping track of every single screw and clip. Keep the kids and the
dog away...

It takes about 30-45 minutes and a small Torx wrench set (similar to an allen set) to complete the task.

---Problem #1---
My screen is usually clogged with tiny food grains, leafy material, egg shell particles, and paper from washing mayo
and peanut butter jars for reuse/recycle.

---Problem #2---
The center spray bar that is mounted on the bottom of the top rack has to move in and out with the rack. It has a
seal (on the water pressure header) a male "stab" on the basket. Every time the rack is rolled out, it wears the
rubber seal out a little more.

I found mine with 1/8" (3mm) gap all around the stab, letting the water flow around the stab, pouring out into the
internal compartment, effectively bypassing blasting the dishes! This reduces pressure on the whole spray system...
the whole cleaning cycle becomes a complete waste.

---SOLUTION #1---
Go to ApplianceZone.com cam and order part number WPL 6-917647. Costs about $20 including shipping. 3-4 days on my
front porch. Snaps right in on the water header that runs up the back wall. This is the seal that accepts the stab.

Here's the link to the part...
http://www.appliancezone.com/ShowProduct.aspx?ID=4342&AspxAutoDetectCookieSupport=1

---SOLUTION #2---
As a temporary solution, I used 5 minute epoxy to seal the upper flap shut, and then used o'rings on the stab to
prevent water leaking out around the stab. I've not even put the new part in yet. The dishes are sparkly clean.

POW! DONE!

I hope the photos are viewable this time. Don't know what happened...

I received the recall notice on our Maytag dishwasher and, I must admit, the parts came in a timely manner. However, when the repair guy finally got around to fixing our unit it started leaking around the door seal. Not a big incentive to call Maytag and get the same clown back again...

Attached are a few photos of what you can expect from your Maytag dishwasher racks after using it only a few times a week. The upper and lower dish racks are rusty and falling to pieces. Best to stick to another brand that will stay together after you wash your dishes a few times.

The washer I bought started leaking not long after I bought it. Piece of junk.I bought a Whirlpool. Cheaper and it's lasted longer.

P.S. - You can register your complaint w/SaferProducts.gov ..
this is how product recalls evolve and it gives the
consumer good info about mfg product problems or
safety hazards people are experiencing.
The site also provides updated recall info/contact #'s.

Yup, I purchased the Maytag quitseries 300 in 2009'. It went throught it's life cycle in 1.5 yrs. 1st came the blinking light stage; followed by the absolutely no lights go on stage but might operate if you patiently wait (2-3 days) and finally the lifeless stage. Consumers are getting stiffed!

Next time the tech is scheduled to come out, put a chicken in to roast before he gets there so it will fail like you say it does.