Complaint Rating:

I bought what I thought was a good deal to a vacation club while on vacation in Mexico. The salesperson was very nice, but did not divulge that if I canceled the purchase that I would not receive the $5,060 purchase price...as far as it goes, I have canceled the purchase and thus far have not received the refund. I received the package approximately after a month, and attempted to cancel the day I received it: upon contacting the company they said I only had 5 days for cancellation from the day of purchase. It was impossible to know that, since it was not explained at the time of purchase, nor was I given any contact information to pursue while still on vacation. When I tried to book a vacation at one of the resorts I found that none of the time I desired was available, and that the total cost by using the club discounts was actually much more expensive than a direct booking.

I'm still working with my credit card company in hopes of receiving a refund, and if not, I'm suspect that I'll be able to actually use any of the vacations due to the limitations of availability of requested dates and the greater than implied cost.

To bad that they turned this into a scam, as I very much like the concept. My recommendation would be to not buy from this company.