My bill has been barred today. I made the payment via my maybank2u account. Later, I called the service center to help update my payment because I need to use my mobile within the next 2 hours. Shockingly, the agent told me that only the owner can verify the payment. My mobile number was registered under my husband's name. But the problem is, my husband is out of the country. Therefore, he cannot make the call to verify the payment. Besides, i was the one who made the payment. I have all the payment details. I can also give all the required information on my husband's behalf for verification purpose. I don't understand why they cant understand my situation. I have no trouble asking them to update my payment previously. I'm not sure if this a new procedure what so ever but it really frustrates me.
Please advice me on the relevance of this new procedure to be introduced? And why can't they show more tolerance?