Maxis Complaints & Reviews - Inability to reconnect line
|Maxis Contacts & Informations|
Inability to reconnect line
My bill has been barred today. I made the payment via my maybank2u account. Later, I called the service center to help update my payment because I need to use my mobile within the next 2 hours. Shockingly, the agent told me that only the owner can verify the payment. My mobile number was registered under my husband's name. But the problem is, my husband is out of the country. Therefore, he cannot make the call to verify the payment. Besides, i was the one who made the payment. I have all the payment details. I can also give all the required information on my husband's behalf for verification purpose. I don't understand why they cant understand my situation. I have no trouble asking them to update my payment previously. I'm not sure if this a new procedure what so ever but it really frustrates me.
Please advice me on the relevance of this new procedure to be introduced? And why can't they show more tolerance?
|| Mobile/Cellular Service Providers
Lots of people saying that they already used MAXIS for a very long time but they don't know that their being "fool" by MAXIS...why...maybe you will say why I am saying like that...correct ??? so I will explain and reveal all|
and i called it " THE SHOCKING TRUTH PART"
and this is the reading material for you to read so you can be sure about the product.and also you can
see by your self at :http://www.celcom.com.my/celcomexec/plans/mnp_overview.php
so after you read and do your calculation you will become "OPEN MINDED"
and also I want to explain a little bit more :
that in this program you don't worry coz this is real promo from us to a few selected customers.
The Benefit are like these :
1. you get 10 RM Cashback/ month whole one year that mean 120 RM a year for you.
2. you get upto 30 % Discount from your monthly bill.
e.g : if your bill 50 RM a month you only pay 40 coz you get 10 Rm rebate.
if 150 RM (150-10-30% = 95 RM)
actually there are 3 stages of discount
10 % = 60 RM - 79 RM
20 % = 80 RM - 149 RM
30 % = 150 and above it
10% Automatic Discount
- Total monthly usage: RM60 - RM79.99
- 13.5 sen/min Voice Call
- 10.8 sen/SMS
20% Automatic Discount
- Total monthly usage: RM80 - RM149.99
- 12 sen/min Voice Call
- 9.6 sen/SMS
30% Automatic Discount
- Total monthly usage: RM150 and above
- 10.5 sen/min Voice Call
- 8.4 sen/SMS
And all of discounts we also add 10 RM cashback a whole one year.
and about the discount as long as you use celcom.
so if you count you can save more, have a wider coverage and network.
also we do not have CONTRACT
we do not have PINALTY
we do not have DEPOSIT
so isn't great deal for you ????
so I meant if you can get more than your previous provider why not, right ???
THE BEST is YOU DO NOT HAVE TO CHANGE YOUR NUMBER.
your MAINLINE GET 40 HOURS+3000 sms/MONTH
If you have SUBLINE number also your sub also have advantages such as :
40 hours FREE TALKING EVERY MONTH and 3000 SMS.Every Month only 15 RM.Also your SUBLINE can also become MAINLINE and get the same benefits like your MAINLINE
Staying absolutely together with your loved ones doesn't come with a high price
Video Call Rate
40 Hours/Month FREE
3000 sms/Month FREE
To Others Provider
15 sen/min flat rate to any network
10 sen/SMS flat rate to any network
35 sen/MMS to any network
COMPARE WITH PLAN 50 ALSO:
Voice Call : maxis-maxis = 12 cents/minute (other Provider 18 cents / minute)
SMS : maxis-maxis = 5 Cents (other provider 15 Cents)
CELCOM with MAXIS number:Voice Call : CELCOM-CELCOM = 0 (Other Provider 10, 5 Cents FLAT RATE, NATION WIDE after 30 % Disc).
SMS : CELCOM-CELCOM = 0 (Other Provider 8, 4 Cents after 30 %)
Postpaid Plans Celcom Telco M Telco D
Domestic voice calls RM100
Domestic SMS RM30
Other usage (Internet, MMS, IDD, roaming & others) RM20
Total usage RM150
30% discount on domestic voice call RM30
(RM100 x 30%) N/A N/A
30% discount on domestic SMS RM9
(RM30 x 30%) N/A N/A
Total Payable Bill after automatic discount RM111
(RM150 - RM39) RM150 RM150
Savings RM39 Rm 0 Rm 0
DATA PLAN :
1 GIGA =38 RM/MONTH UNLIMITED.
3 GIGA = 58 RM/MONTH UNLIMITED
5 GIGA = 88 RM/MONTH UNLIMITED
Last you can imagine by your self with your usage every month
e.g : (200 RM - 10 RM cash back - 30 % Disc = 130 RM, your saving 70 RM )
(300 RM - 10 RM cash back - 30 % Disc = 200 RM, your saving 100 RM ),
THE MORE YOU USE, THE MORE YOU SAVING, AND THE LESS YOU PAY),
SO with your ammount every month you only have to pay less...correct...?? :)
than we also have lots of rewards for you, please you see by your self at : http://mobile.celcom.com.my/celcomexec/rewards.php?id=rewards_index
Also I give you an important Clue :
(off the record) WE DON'T HAVE CONTRACT, NO PINALTY SO YOU STILL CAN CHANGE YOUR PROVIDER IF NOT HAPPY, RIGHT ?? :)
BUT I BELIEVE YOU WILL BE HAPPY USING CELCOM
AND ALSO THAT IS WAY CELCOM GET REWARD FROM MALAYSIAN GOVERMENT. :)
those are all that I want to inform you for detil you can look by your self to our website that I already gave you at above
Note : If you go to Celcom by your self you only can get to convert but you will not get the rebate and discount like I mentioned to you, also you have to pay register fee 20 RM and the SIM CARD will be charge to you.
If you have set your mind please give me your reply A.S.A.P
And if you still have any questions please don't hesitate to ask me. thanx
Here some tips for you for you get more about it