Complaint Rating:

Company information:
Maximizer
Vancouver, British Columbia
Canada
maximizer.com

Our company has had a terrible experience with the staff at Maximizer. We have used Maximizer 9 CRM software with great success. We decided to upgrade to a version that would allow us to synchronize our data and we were recommended the Entrepreneur edition by Stanley only to later find out that we will need the Group edition instead. We paid for these additions and as the cost continued to rise and are now finally told that MaxExchange can be "high maintenance" and will require many hours of tech support at 150.00 per hour. We are now at an impasse with Maximizer and appear to have lost our investment of over 2, 500 dollars. The quote states All Sales Final but the initial assurances we received over the phone by Tammi obviously mean nothing. Be very careful in the future to get everything in writing based on our experience with this group and I would suggest avoiding them altogether. We have a useless and expensive package of software just sitting on a shelf and have gone with their competition. Shame on these guys!