Mavis Discount Tire
reviews and complaints

I strongly suggest you go elsewhere to get your tires. If you do decide to go to Mavis and are expecting a rebate, be careful. I have been going back and forth with the store for months and since they made a mistake and do not keep accurate records, they will not give me the rebate as noted on my rebate form.

I had previously bought Tires at this location--they were rated to be 60, 000 mile tires and I only got 37, 000 miles out of them--I went their to try to get them to pro rate the tires under Michelins wear warranty--I saw the Manager and he put the car on the lift and then proceeded to tell me that the reason the tires went bad was because all 4 struts needed replacing--quoted me a total rip off price of $1000 for this work--the car has 76, 000 miles on it--it is a Toyota Camry Hybrid--I decided to have the Toyota dealership look at it before doing the work--GUESS WHAT---all 4 struts were fine-----MAVIS TIRE and the manager of the mount sinai ny location lied to me--I WILL
NEVER GIVE THEM AOTHER DIMES WORTH OF BUSINESS.

My car needed a tire pressure sensor. I asked Luigi at the service desk for a price. He told me that he did not know because my car needed to be brought into the service bay to be looked at. I waited and then asked for my keys to be returned. He refused to do so saying that my car was in the service bay which it was not. I could see that my car was still parked outside. I demanded that my keys be returned. He finally complied. This Luigi tries to tell customers to purchase additional services. He also is very arrogant.

On 12/5/12, I took my car to Mavis because my check engine light was on and I needed an inspection and the car was shifting hard between 10 mph. I took it in and spoke to the manager Freddy. I told him my problem and he said that they will take a look at my car and will call me later. Later that day, Freddy called me up and told me that he had his mechanic check my car and he said that my engine mounts that was causing me to shift rough. He told me that I had to replace them and that will fix the problem. Freddy also had other services done totaling $1, 059.02. With the check engine light, he said that he doesn't know what it is and it's some miscellaneous code. He would reset it. He told me that I had to leave my car overnight and pick it up tomorrow.

On 12/6/12, I stopped by Mavis after work around 6 pm to pick up my car. Freddy said that he replaced my engine mounts and that will fix the problem with my car shifting rough and to drive the car for 50 mlies and if the check engine light doesn't come back on then I can get my inspection done. Once I left Mavis store, about 5 minutes driving the check engine light came back on and the car was shifting rough again. In addition, now the car really vibrates when the car is idle! Unbelievable...I go into the car shop to get things fixed and come out with more problems.

On 12/7/12, I call him up and tell him the problem is not fixed, so Freddy tells me to come by and he will check it out. I stop by around 1 pm and he and I get in my car and he drives it and the problem is still there like I said. Freddy tells me that the car shifts fine which is not true. Then I ask him I thought that with the engine mount changed it would fix that problem. Freddy now tells me that it's a compound problem with my check engine light on and tells me that he's not an expert and doesn't know what that code is. Then why DID HE TELL ME THAT AFTER I CHANGE THE ENGINE MOUNT, MY SHIFTING HARSH PROBLEM WOULD BE FIXED?!?! The guy LIED to me and now brushing me off after he charged me over $1000! He then ask me if I have a regular mechanic I go to and I tell him no. He tells me he can refer me to a mechanic he knows that can look at it. NO THANK YOU! He rips me off already and now wants me to go somewhere else! He tells me that my engine was moving before and it isn't now so that's why my car vibrates more now when it idles. What a bunch of BS! This guy PROMISES to fix my problem but he doesn't even know what he is talking about! I ask him to show me what the code is for the check engine light so he goes and get this device and shows me a code. It is P2716 Pressure Control Solenoid D Electrical.

I go home and look up the code online and it is "Some 2005 – 2007 model year Corolla and Matrix vehicles equipped with an automatic transaxle may exhibit a harsh shift condition"...that is exactly my car issue! I guess Freddy was too busy to look up what the code is if he doesn't know and goes to make random repairs on cars and rips people off! If he doesn't know what the problem is, he shouldn't have told me that by changing the engine mounts, it would fix the problem. There is a Bulletin on this concern, and it is a warrantable condition for 8 years or 80, 000 miles so you are still covered by the factory warranty. I called up Toyota Service center and my car is covered under warranty to fix this issue.

On 12/15/12, I took my car into Toyota service center and I told them the same problem I told Freddy. The service center replaced the ECU in my car which fixed the hard shifting problem and I told them about the car vibrating alot when it idles. They told me it was the front right side engine mount. After they replaced that, the vibration when the car idles stopped! This proves that FREDDY from MAVIS ripped me off! He charged me to replace me engine mounts but he didn't even do that because after Toyota changed it, the problem went away!

Freddy from Mavis lied to me and charged me for repairs which he CLAIMED would fix my problem but didn't. When i confront him about it, he changes his story and tells me it's a "compound" issue with the check engine light. Well, if it's a compound problem and you don't know if changing the engine mount will fix my problem...then why did you tell me so and charged me for it?!

...Oh by the way, I recorded the conversation I had with him on 12/7/12, when he checked my car again and gave me his BS excuse. Good thing I recorded it because he lied to me and made it seem like what he fixed on my car would resolve my problem.

MAVIS TIRE (3434 State St. Schenectady NY) who would think getting 4 tires put on would be such an ordeal. Set up an appointment online so we wouldn't have to wait. Yea right.. Took 4 hours to put on 4 tires and replace a passenger side inner tie rod end plus alignment. The tires were NOT balanced CORRECTLY. They put weights (not small weights)on the exact opposite sides of each other. They inflated all 4 tires to 35 psi when it calls for 44 psi and payed no attention to linning up the dot on the tire in accordance with the valve stem. They said that doesn't matter.. well they put that dot there for a reason and it matters to us...

Please, please read! I brought my car into the mount kisco mavis for a simple grease and oil change. They kept me waiting for two hours (This was with a reservation) when the car was finally done... The manager tells me I have something wrong with the my front right caliper. Oh, and by the way my car was driving beautifully when I originally brought it there. Also, before I even went to mavis I had three routine checks on the brakes and tires (In the last three months) when I was having some other work done on my car. There were absolutly no problems with the calipers or brakes ect! But now, (Just two minutes after leaving mavis's lot) my abs brake light is on. This light has never been on since i've had this car for the last seven years. I immediatly went home and spoke to my regular machanic and he said it sounds like they cut a wire! The manager was also anxious at the time to give me a real low ball price so I would get it done right away. Since this experiance with mavis i'm now in the process of contacting my local and state agencies to file a complaint in an attempt to allert other consumers of their fraudlent practices. I will also attempt to collect on whatever expences I will incur due to the extent of damage they did by cutting the wires / part they broke intentially. This is a warning! Do not use mavis in mount kisco! I hope I can get the word out to as many people as possible! I should have listened to all the rumors I was hearing about them. But, I figured it was just rumors. Oviously not!

I also joinded be2 in March 2011, the joining fee for NZ was $49 but when I received my credit card statement the cost was NZ$270 I want to know why this amount was taken from my card. To my way of thinking that is theft, and I want $221 NZ refunded to my credit card asap. If I dont receivr the over payment then I shall put a notice on Face book.I see that other people havr had the same problem, so please let me know why this accured. What a rip off . Regards Mavis Pere .

I purchased 3 new tires from Mavis in NY before driving back to my home in Montana. Within 24 hours the front left tire was low. I suspected they did not mount it correctly. Since I was traveling across the US, I stopped once or twice a day and put air in it. When I arrived home I took the rim and tire to my local Pro Tire and they told me that whoever had mounted the new tire cracked my rim and it could not be repaired.

When I contacted the Peekskill store, I was transferred three different times before reaching the manager who told me that it was my “misfortune” for not still being in NY where they could see the rim. I asked for an email address to send the pictures to and was directed to “Mavis.com” which by the way, was not an email address and their message system does not allow pictures to be attached to messages.

I took pictures and sent them to the District office after speaking to a District Manager (?). A man by the name of Joel took my compliant, but insisted that they did nothing wrong. (I had also taken the rim and tire to another company locally, Tire Rama, and they also told me that the damage was done by whom ever mounted the tire). Joel was rude, abrupt, unprofessional, down right hostile, and would not let me speak on the phone.

He interrupted me, spoke over me, and mocked me like I was an idiot. He kept saying the rim was rusted (I even know that aluminum rims don’t rust) and pitted. I live on a red dirt road and I did not clean the rim before taking the picture so that he could see the fresh, new damaged marks on it for himself. There are long scratches, hammer marks and bent spots along the edge from the tech trying to “fix” the damage he did.

When I brought the car in the bad tire was holding air just fine and I didn’t encounter a problem with it until after they mounted the new tire. These people ruined an Infinity rim for my car and refuse to repair or replace it. Now I can not drive my car until I find a new or used rim. I am still trying to see what I can do about them replacing or repairing my rim. Don’t ever trust them with your car.

It is just a bunch of young, inexperienced, untrained people that are working on your car. What’s worse, the fact that they are so rude and pompous to believe that people will continue to do business with them even after episodes like this. In these economic times they should be trying to get or keep customers, not chase them away.

I had a slow leak in my rear back tire. The tire was still under warranty so i took it to Mavis to get it looked at. I was planning to go away over the weekend, so while I was there I had an oil change also. I mentioned to the guy that I was going away, could he also check the tire pressure in all the tires and the brakes. the did the oil change and replaced the tire at a reasonable price. When I went to leave my truck would not drive. The engine would rev but not move foward, then when it did catch it would jerk foward then just rev again. The guy got in and just tried to put it in drive and reverse a few times then stated it seemed my transmission was blown. I was obviously extremely upset, he then proceeded to tell me that all they did was change the tire and the oil and that it was not their problem, that I should call the 800 number in the morning. All three of the grown men then proceeded to close the shop and leave me (a young woman) alone in the parking lot at 9pm at night. No one asked if i had a ride, needed the phone, nothing. Just turned off the lights and said make sure you lock your doors. I sat there for 30 mins waiting for a ride. When I tried to call the 800 number, a woman answered and when i got 2 sentences into explaining what had happened she interuptted me and said she couldnt help me "at all" and that i should call back later. She had a very nasty attitude and was really rude. She wouldnt even take a message, even though she was the receptionist. I am having my truck towed to another shop to find out exactly what they did. these people dont care about anyone and don't know what they are doing.

Mavis Discount Tire is a ripoff and they lie to steal your money! Do NOT do business with them! I had a tire checked by a mechanic since it had a very slow leak in one tire on my car. He put the tire in a tub of water and saw a slow leak from a nail in the tread. My mechanic was leaving on vacation and said he does not fix tires for leaks. So I went to a local Mavis Discount Tire store to get it fixed. The criminals at Mavis told me it would cost only $20 to plug the nail hole in the tread. Two hours later I was billed $180 because they lie and said there was a hole in the sidewall of that tire but another tire had a nail hole in it. They said they sidewall of the tire cannot be plugged so they had to replace the tire and patch the other one. I had to pay the bill to get my car back from these crooks. Then when I paid they made me sign the receipt for the work with some disclaimer to release any liabilty against them - or else they would not give me back my car even though I paid them after they ripped me off! STAY AWAY FROM THE CRIMINALS AT MAVIS DISCOUNT TIRE!

I Bought a Brand New Tire on end of Oct from Mavis, Tire insurance taken at the time of purchase, next day I received a survey call from Mavis, I gave my opinion that every one was nice except I felt I have been charged over price for the tire.

Middle of Nov unfortunately the same tire exploded again, I went back for replacement, as store manager saw me start yelling that why i express my opinion against the store tire price and got excited, took tire from me gave me one month run around that tire is not available.

See the picture that store manager kicking the tire to show his hostility

after a month on 18 Dec returned my tire by making excuse that i am pulling a fast one and trying to replace the tire which has no insurance.

I try to make a point that why you have not told me upon taking tire a month before, and gave me a run around almost a month.

Left upset and felt humiliated, and penalized to express the feeling about store on the Mavis Company Survey.

Mavis was a good company when they first opened. Tires at a good price. Now you go in for tires and they come over to you with a list of things that they say your car needs. They call it a "Safety Check" I call it a fleecing of your pockets. My truck was at my service station that I use and was shown that there was a bubble on my tire and it should be replaced so they can finish the due inspection. I said to my mehcanic that I will bring it to Mavis because I have purchased tires from them several times with good results. Well not this time. the so called mehcanic came over with a list of things that were wrong with my truck. I said to him "I came in for tires not an safety inspection" And then he got pissed off at me that I questioning his knowledge. I trust my mehcanic, he's a family friend, and if I thought he was wrong I have two family members that are mehcanics. Sell tires they good at that, now they just want to rip you off.

I purchased 3 new tires from Mavis in NY before driving back to my home in Montana. Within 24 hours the front left tire was low. I suspected they did not mount it correctly. Since I was traveling across the US, I stopped once or twice a day and put air in it. When I arrived home I took the rim and tire to my local Pro Tire and they told me that whoever had mounted the new tire cracked my rim and it could not be repaired. When I contacted the Manager at the Peekskill store, I was told that it was my "misfortune" for not still being in NY where they could see the rim. I took pictures and sent them to the District office. A man by the name of Joel took my compliant, but insisted that they did nothing wrong. I had also taken the rim and tire to another company locally, Tire Rama, and they also told me that the damage was done by whom ever mounted the tire. Joel was rude, unprofessional and would not let me speak on the phone. He interrupted me, spoke over me, and mocked me like I was an idiot. He kept saying the rim was rusted and pitted, but I live on a red dirt road and I did not clean the rim before taking the picture so that he could see the fresh, new damaged marks on it for himself. There are long scratches, hammer marks and bent spots along the edge from the tech trying to "fix" the damage he did.
These people ruined an Infinity rim for my car and refuse to repair or replace it. Now I can not drive my car until I find a new or used rim. I am still trying to see what I can do about them replacing or repairing my rim.

Do not buy these tires! And definitely do not buy from mavis discount tires. I've purchased 3 sets of this same model tire (Blizzak ws60) for 3 different cars and the first two sets went bad within the first year. The tires developed bubbles and unevenness on the side wall which made the car vibrate violently at any speed. The repair shop told me that they're not repairable and definitely not safe to leave on car so I had to buy new tires on the spot twice. The last set I purchased, I tried to return to the store (Mavis tires) before I even put them on the car since the previous set experience the same problem. Mavis would not take them back and told me to deal with bridgestone which would not take them back either. Now i'm stuck with a set of 4 tires that i'm sure won't last me and definitely won't trust taking them on long trips. I expressed my dissatisfaction to both mavis and bridgestone and both representatives didn't seem to care and told me to that I was out of luck and if I didn't like it I should buy from someone else. Please read and pay attention to customer reviews since we the customers are the only ones that can honestly try to help each other. Stores just want to make the sale and after that don't care what you think. Thank you. Tony, queens new york.

I brought my car to Mavis Discount Tire for a 4 wheel balance and rotation, May 22, 2010.
I was offered a special for $ 29.99 which included an alignment check.
After the alignment check was done I was informed that the car needed an alignment. I agreed to the alignment at an additional cost of $ 69.99
unless the bolts were tight it would be an additional $ 10.00.
After the work was completed I was charged $ 29.99 plus $ 69.99 plus tax for a total of 108.20. I returned the car to Mavis Discount Tire May 27, 2010 and informed the manager that the steering wheel still vibrated and the car still pulled. The rebalanced the 4 wheels and determined that the alignment had to be redone, the technician rebalanced the 4 wheels and advised me that he was unable to redo the alignment as the bolts were to tight, but he would try to do the alignment anyway. The car was now worse than it was when originally taken to Mavis Discount Tire May 22, 2010. I was given a full refund of the $ 108.20.
This was all done by credit card.
The technician road tested the car and was in agreement with now that the car still had the vibration and still pulled.
The left front door on my car was damaged at Mavis Discount Tire and the
corporate office is sending me a DVD.

Don't sign anything ask lots of questions get truthful answers. If you don't you'll get the screwing of your life at Mavis Discount Tires and trust me you won't enjoy it.
I visisted the store and speced a set of tires for my car. I got a price quote. I called a day later to confirmed they had the tires in inventory, they did so I scheduled an appointment again confirming the price was "all included" Tires stems wheel balancing, taxes and tire recycling charges, and again they confirmed the quote. When I arrived to get the tires installed the up sell began in ernst first it was a $60.00 alignment (which I didn't need), then because my car was a GM model and had tire pressure sensors there was a $5.00 a tire charge for re-sealing the valves. At this point I had enough, it was clear they were not going to honor their price quote. So I suggested they could put the tire back in inventory or some where else where the sun doesn't shine (if you get my meaning) and left the building. Typical ### they called and want to know what they could do to earn my business. Nothing, with this business model you won't be around long enough to earn my business. Wake up you jerks, Americans are sick and tired of this kind of crap. Stop screwing customers and just maybe you can do some business.