Menu
MattressNextDay
MattressNextDay Customer Service Phone, Email, Contacts

MattressNextDay
reviews & complaints

www.mattressnextday.co.uk
www.mattressnextday.co.uk

Learn how the rating is calculated

1.0 0 Review
Verified
The authenticity of the customer service contact information for MattressNextDay has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of MattressNextDay. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

MattressNextDay reviews & complaints 0

Sort by:

Newest MattressNextDay reviews & complaints

ComplaintsBoard
L
10:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more

MattressNextDay Faulty mattress

Bought a mattress that was to be delivered on 20th November and after a few calls to the. Company got told it would be Monday I phoned again as no delivery to be told weds, then same story on weds to be told Friday, it finally arrived on the Thursday and low and behold the damn thing is faulty, phoned them up send emails with pics and got told they will get in touch with manufacturer and yet I am still chasing them

Desired outcome: Reselect a mattress or full refund pls

Read full review of MattressNextDay
Hide full review
ComplaintsBoard
R
5:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MattressNextDay Mattressnextday. Co. Uk

I bought 2 Kayflex 2000 mattresses from Mattressnextday.co.uk in June 2018. They are guaranteed for 5 years. One is faulty and the company has not investigated or offered a refund or replacement despite me repeatedly chasing this. They say they have contacted Kayflex but nothing is being done. Can you please help?

Desired outcome: Replacement or refund please. Thank you.

Read full review of MattressNextDay
Hide full review
ComplaintsBoard
B
11:34 am EST
Verified customer This complaint was posted by a verified customer. Learn more

MattressNextDay Kayflex shallow luxury 800 pocket mattress

They arrived on Friday 29/01 and they came rolled up, which I thought was strange for a sprung mattress. It is stated in the description that these are "medium firm", but in reality they are super soft. My kids are 4 and 6, not even 20kg and even they "sink" in them.
After opening they haven't fully gone back to what they should be.
The photos on the retailer's website are completely different to what I received.
These seem much lower quality and not what is stated in the description. On top of it all, they were also slightly damaged on the surface with some visible pulled threads and the seam undone.
The retailer says they need to hear back from the manufacturer regarding the damage and if I want a full refund that I need to self return them.
In case of a mattress, that is obviously very expensive.

Desired outcome: Full refund

Read full review of MattressNextDay
View 0 more photos
Hide full review
ComplaintsBoard
U
12:42 pm EDT

MattressNextDay Coolflex Pocket Platinum 1800 Memory Mattress

Ordered from them this mattress Coolflex Pocket Platinum 1800 Memory Mattress mattress totally fake, on web site shows one, came totally different, springs can be seen from sides, materials used for mattress are the cheapest in the world.After emailing several times complaining about the mattresses quality, they finally collected the mattress after four days and it is the second week round that I have not got my money back.And from every of their emails they have a "reason" for not returning the money.Cheap, low quality China mattress never ever again. People if you don't want problems with this rubbish company avoid them.

Read full review of MattressNextDay
Hide full review
ComplaintsBoard
P
5:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

MattressNextDay Damaged plastic bag and mattress

If that's all you can do, refund for the very unprofessional carrier compagnie what damaged the vacuum system inside the package what results in a mattress that, after 5 days of use, still not completely is at the shape it should be (20 cm thick, 3 corners and 1 long side are not thicker then 12 cm), we agree, with a big hesitation, with your offer of refunding the £30.00 for delivery.
Poor service.

Piet van Barneveld

Read full review of MattressNextDay
Hide full review
ComplaintsBoard
M
8:14 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MattressNextDay Mattress quality, and returns policy

Bad Return Policy
Don't get caught like I did, they will not collect the mattress even though it was of an inferior quality, it will cost you dear to return it back to them and you'll be at their mercy to get your money back! My inferior quality mattress was made from the cheapest possible materials you can ever imagine, the springs were visible at the bottom, it was not worth a fraction of what I paid for it and arrived 3 days late and was dumped outside my door even though I'd paid for "room of your choice option"! I called them three times and received terrible unhelpful service from their staff, I sent them two emails but no reply at alI! Never again! I now check every company and it's return policy thoroughly before I buy anything online!
Should have gone to reputable company like John Lewis and saved myself the trouble and cost.

Read full review of MattressNextDay
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
2:05 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MattressNextDay disposal of old mattress.

Order no: [protected]. Delivery on 4th Sept.2017.
When I ordered the ' Pocket Superior Mattress ' I forgot to request the disposal of my old mattress. I phoned ' Mattress next day ' And paid the extra money ( £40 ) by Debit Card, over the phone.The delivery arrived, NOT within the 2 hour delivery slot given, but 45 mins. later.
The delivery team ( 2 men? ) brought in the new mattress . I had already moved the old mattress into my sitting room, for their ease, only to be told, in a few grunts, that they had not been asked to remove the old mattress.They then left.
I contacted Mattress next day and spoke to Becky. She told me that the mistake was theirs and that the delivery team had not been informed of the disposal.I was then told that the team had been contacted but they refused to return that day.I am now waiting for a message as to when they are picking up my old mattress.As yet I have heard nothing.WHEN my mattress is collected, the VERY LEAST I will expect is the refund of ALL or MOST of the fee involved.
Could you please instruct your delivery men to pick up my old mattress TODAY and to LET ME KNOW WHEN. I should NOT be expected to wait in all day, for their convenience.
Miss Christine Norris.

Read full review of MattressNextDay
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
2:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MattressNextDay Mattress

I bought 2 mattress double and king size - 5 years Guarantee last year from MatterssTomorrow.
1. Mistake 1 - Guarantee information: After mattress delivered to my home, nothing mentioned about guarantee. Then I confirmed with customer services that my mattress will cover 5 years guarantee and made a note so other persons can see.
2. Mistake 2 - Product quality: Problem started with double size mattress during 11 month - sagging issues causing neck/back pain. I thought this would be gone by rotating but never. Then based on conversation with customer service I am told to send pictures so that they can refund money back and cannot made replacement or credit.
3. Mistake 3 - Changing words: Then I decided to buy mattress from different company. Also sent current sagging pictures to team. They accepted claim but they cannot refund money back. Because I am told someone gave me a wrong information that they can see in their system. You will only get credit 114.99. I said I will call soon to confirm.
4. Mistake 4 - Changing words again: When I spoke to customer service I am told they cannot find my information in system they need sometime and will call me back. I never received call then I rang them again after sometime the person said they cannot find my details and call disconnected suddenly. I rang them 3rd time then first lady pick-up the call. She said we cannot refund you money back and I asked to her to escalate to manager. Then she rang me again saying because someone gave me wrong information manager agreed to refund full money back 114.99. But they cannot give money back. I said will confirm this tomorrow because I already bought mattress from different company.
5. Mistake 5 - Changing words again and again: When I spoke to customer service this morning another lady picks-up the call and mentioned I did a mistake I will refund you half instead of 114.99. Whatever conversation I had yesterday is no use. And I did explained I have issue with other mattress as well now I am told I need pay 30 GBP for check and I cannot send pictures.

Guys please don't buy any products with this retailer. Honestly I am suffering lot with faulty products and misleading information. Mattresstomorrow/Mattressnextday are same but your receipt will be in the name of Mattressnextday. I am going to legal services now to resolve issues.

Read full review of MattressNextDay
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
B
1:48 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MattressNextDay Terrible company!

Purchased a mattress for over $300 and did not receive it! Mattress Next Day is a scam company - they take your money but never deliver orders. I saw the reviews when it was already too late. I tried to cancel my order but they did not reply. It is now over three months and still no order. I'm still trying to get in touch with them but they continue to ignore me. I regret I ordered from this terrible company!

Read full review of MattressNextDay and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
M
M
Mattress Next Day
,
Nov 18, 2016 3:25 am EST

Dear Ben,
Really Sorry to hear that you have been experiencing problems with your order. I can assure you, that we are not a scam company. We have been established in the UK since 2003 and sold 100, 000's Beds and Mattresses to satisfied customers. Please check out Trustpilot to see the reviews.
I noted from your complaint that you paid $300. I assume this is a typing error, as we are a UK based company, and only ship to the UK.
Please contact our Customer Services team on [protected] or support@mattressnextday.co.uk.
Please can you have available either your Order No, or the approximate date and delivery Post code so we can process your enquiry quickly.
Once again sorry for any problems you have been experiencing.
Looking forward to hearing from you, so that we can resolve your problems.
Kind Regards
Mattressnextday

ComplaintsBoard
R
3:07 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MattressNextDay the whole company structure

A complete bunch of rouges that cannot be trusted 1, I ordered wednesday today monday-draw your own conclusion. 2, called several times on friday and sat in queue system for 20/30 mins then phone answered and immediately hung up. 3. 5th time (friday) call eventually got answered told him of issues - no apology about wait time. 4. A bright point-he offered to call courier and call me back (I didn't believe him) but he did call me back 5 mins later :) & told me delivery will be today (friday) between 17:00 -18:00. 5 liars — you guessed it no delivery. 6. All further contact since has been ignored. 7. Had to contact my bank to start return of payment. The company seems to be totaly incompitant with no respect or decentcy for their customers... There are many other review sites about the same company. (wish I had found out sooner) you decide. Do not use this company go anywhere else but not to them! Even if it means sleeping on a wooden plank

Read full review of MattressNextDay
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
4:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MattressNextDay Mattress delivery and customer service

1, i ordered wednesday today monday-draw your own conclusion. 2, called several times on friday and sat in queue system for 20/30 mins then phone answered and immediately hung up. 3. 5th time (Friday) call eventually got answered told him of issues -no apology about wait time. 4. A bright point-he offered to call courier and call me back (I didn't believe him) but he did call me back 5 mins later :) & told me delivery will be today (Friday) between 17:00 -18:00. 5 liar-- you guessed it no delivery. 6. All further contact since has been ignored. 7, had to contact my bank to start return of payment. The company seems to be totaly incompatant with no respect or decetcy for their customers... There are many other review sites about the same company. (Wish i had found out sooner) you decide. Do not use this company go anywhere else but not to them!

Read full review of MattressNextDay
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
E
4:44 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MattressNextDay They haven't delivered order, but I paid for the express delivery

I ordered mattress from the company www.mattressnextday.co.uk. I chose the next day delivery from them, but these scammers charged me for the express delivery and haven’t provided the order. I called them and argued, but all my attempts failed. I wonder if there are people, who faced the same problem? I really need help or any useful advice. Please, post your comments and ideas. Thanks.

Read full review of MattressNextDay
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
B
5:43 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MattressNextDay They didn't provide help and no delivery as they promised

I ordered mattress from the company www.mattressnextday.co.uk. I paid before 1 p.m., so they provided info that order would be delivered on the next day. I waited for the whole day, but these jerks never showed up and no delivery. I called to the customer services, but the lady told me that they haven’t got any info about my order, so they couldn’t check it. They simply didn’t care. I don’t advise other people to buy from them. Total scam, so don’t buy from them and post comments about your experience with this company.

Read full review of MattressNextDay
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
5:56 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MattressNextDay This company didn't take orders back and no refund

I bought mattress from the company www.mattressnextday.co.uk. I got it, but the mattress was damaged. The seller mentioned on the website that within 30 days I could return the order and get money back. I tried to return my order, but the seller refused. He never explained why, he simply told “no” and stopped to communicate with me. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

Read full review of MattressNextDay and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
M
M
Manda Kennedy- Lee
, US
Apr 01, 2018 4:59 pm EDT

Me .. awful company ..won’t refund me on awful mattress that hurts my back .. so rude ... I’m at loss what to do and loss of money 😢

ComplaintsBoard
R
2:06 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MattressNextDay They just want your money and don't care about service

Ordered a mattress that was in stock! Initial thoughts were ok, they phoned next day to say the mattress that was in stock, actually wasn’t however they could deliver the day after, not a problem as I needed for the weekend and delivery would be Friday. A week later and they still had not delivered … this time the story was delivery in two days, another week later and yes still two days away! I highlight we were canceling due to the delay. Then out of the blue it arrived and they wanted to charge £50 to pick it up!
Mattress Next day should be Mattress Next Month... They just want your money and don’t care about service! Looking on line so many people have had the same experience!

Read full review of MattressNextDay and 3 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
3 comments
Add a comment
D
D
DIZZY20
, GB
Jun 29, 2017 3:56 pm EDT

I arranged for a bed to be delivered today with a mattress. hence the mattress was delivered and no bed. I spent 5 hours chasing department after department to get an answer. at first it was dont know why not delivered. then no one available to scan it to get it on del van. my daughter is heavily pregnant she suffers from a bad back and is having physio. I had to take the day off work to be at hers for when the delivery came. so my daughter could go to her antenatal appt and then her physio. not one person is bothered about her sleep ing with no bed. as she got rid of the old one because we had a text saying the bed would be del today.! ive never met such an incompetent company in all my life. theyre disgusting absolutely no compasion. not bothered about customers. just them selves

S
S
2sek
, US
Feb 08, 2014 6:02 am EST

I had awful experience with the website www.mattressnextday.co.uk. They promised to deliver mattresses on the next day, but they sent me emails and excused, because they had a lot of work and couldn’t deliver it. Ok, but after two weeks I still haven’t received it. The seller continued to provide empty promises, and he refused, when I told him to return money. I won’t recommend you to buy from them, because their delivery system is horrible and you won’t get your order on time. Please post your comments and views.

S
S
Sheryl Bowyer
Milton Keynes, GB
Sep 12, 2013 5:06 am EDT

Totally agree - it is a disgrace, kicking myself i did not order from anywhere else, if i'd married my partner that would only of been my second biggest mistake, this company is a 2 bob cowboy outfit, no apology, no explanation, no redress, no compensation, they won't even pick this joke of a half bed up and refund me, ordered mine 6 weeks ago and 2 days ago still no slats! Maybe they think my nephew is Dynamo and will float in mid-air. Never, ever use this disgraceful company, if you want a bed you got more chance in a homeless shelter than getting one from Mattressnextday, if i'd ordered a bespoke handmade one from abroad it would of been here by now.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

MattressNextDay phone number

+44 333 006 9769
+44 333 006 9769
Click up if you have successfully reached MattressNextDay by calling +44 333 006 9769 phone number 1 1 users reported that they have successfully reached MattressNextDay by calling +44 333 006 9769 phone number Click up if you have UNsuccessfully reached MattressNextDay by calling +44 333 006 9769 phone number 1 1 users reported that they have UNsuccessfully reached MattressNextDay by calling +44 333 006 9769 phone number

MattressNextDay website

www.mattressnextday.co.uk MattressNextDay website

MattressNextDay email

MattressNextDay social media

MattressNextDay address

Unit 11c Lakesview International Business Park, Claremont Way
Canterbury, CT34BF, United Kingdom

MattressNextDay working hours

Mon 9:00 am - 7:00 pm Tue 9:00 am - 7:00 pm Wed 9:00 am - 7:00 pm Thu 9:00 am - 7:00 pm Fri 9:00 am - 7:00 pm Sat 10:00 am - 4:00 pm Sun Closed

MattressNextDay Category

MattressNextDay is related to the Mattresses category.

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with MattressNextDay?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MattressNextDay Customer Service. Initial MattressNextDay complaints should be directed to their team directly. You can find contact details for MattressNextDay above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about MattressNextDay. Discuss the issues you have had with MattressNextDay and work with their customer service team to find a resolution.