Mattamy Homes review: false & misleading advertising 11

Mattamy lied to us when we purchased our homes they promised to build a pool in our community in jacksonville florida. wells creek now it has been 2 years since they started building and keep pushing the date forward for another two years they are liers don't buy the house in the community they suck and they lie be careful

We have lived in our Mattamy Home Castlebrooke/Concord, North Carolina home for 8 months...the vinyl siding on the back of our home has buckled and is wavy on two separate sections..we haven't had our year inspection...we were told to submit warranty repair list through the Mattamy.com homeowner..warranty section...which we did. We listed the vinyl siding problem and were contacted by the Mattamy Homes Warranty Manager. He stated that the vinyl siding is not covered under the warranty and that when we purchased our new home this information was given to us. We were informed that if the vinyl siding heats to over 160 degrees it will melt or warp. This doesn't mean, according to Mattamy Homes, that the vinyl siding is defective. The Warranty Manager did state that if we purchased full screens for the windows (our expense) they would fix/repair/replace the wavy, buckled siding. We are in the beginning of July 2016...our home closed escrow the end of August 2915. Clearly this is a problem that is not uncommon...the reflection from the windows when hit by the sun causes the temperature to exceed 160 degrees...they can't say which homes this will happen to (we are told) therefore they will continue to use vinyl siding as it is a durable siding and is not a defective material. The Mattamy Homes Manager stated this happened to his own home, as well. As a new homeowner, I am bewildered that a large company/builder such as Mattamy Homes would continue to use a product that they know has the chance of not holding up. We were told that they truly care about their homeowners; however, vinyl siding is not covered under the Warranty and were referred to read what we signed when we purchased our new home. Arbitration was mentioned, as well. We our Senior Citizens (both close to 70) we do not want a battle and do not want to file a formal complaint with BBB or go to Arbitration with Mattamy Homes. It just seems wrong that we have no other recourse. Posting this comment is a way to ventilate a little of the frustration that we are experiencing. Sincerely, Peggy Keller pegkel8@yahoo.com Concord, North Carolina

We live in a Mattamy home in Charlotte North Carolina and we have lived in our home for two and a half years. We have experienced multiple problems throughout the entire Selling, building and closing process. With continued problems on obvious warranty issues. Our house was in construction for approximately nine months. The sales rep nor the project manager knew of the elevation or revision of the blueprints that we were using at the time. They gave us wrong information the whole time the home was in construction phase. We were not shown up topography map or given any of the information that was asked for during the process. It was kind of just make it up as you go so to speak. Our floors were put down before the painting was completed and the four major trim work was done. Our floors all hardwood throughout the first floor were never covered with paper so they were in very poor condition before we even moved in. This was all brought up during our presettlement inspection of course we were promised as all of the others of that everything would be fixed in a timely manner. Here we are going into our third year living in the home was still major dissatisfaction. We have had major water issues in our back yard as well as the front yard, to the point where it is killing all of our plants from water damage. Our house is basically sitting on a piece of clay and they have just put the plants in the clay pots and there is no where for the water to go. The excavation was not done properly from the very beginning, our house was built too low. We tried on numerous occasions, before the houses around us were even built, for them to re- excavate so we did not have this issue. They ignored our complaints as well as the survey that we paid for out of pocket. After continued complaining they finally had it resurveyed whereas upon further investigating they found that the house was in fact built too low. I am a former Ryan Homes employee of 10 years. I am very knowledgeable in the whole home building process. I told them over and over again of our major complaints and I was just ignored. This has been the worst customer service I have ever experienced In my life! I tried to get ahold of Peter Gilgan with no such luck. My husband wrote to him on Linkdin because, that was the only place we could find a direct email to him. We have tried to get his personal contacts through Mattamy homes and they have refused to give it to us. We have gone through several project managers as well as 3 regional presidents, they cannot seem to keep the employees because, they have very poor business practices. We are beside ourselves with the many flaws in our home! We have no further choices but to contact an attorney, as at this point we would like to get our home fixed and simply sell it. That's because it comes with such bad memories. The solutions they have come up with to fix the yard is to put big drain boxes in the middle of the grassy backyard, 3 to be exact. A very close and personal friend who is a realtor does not want to list our home because it would be too much of an objective for her to deal with if we do the proposed corrections. I hope somehow this finds its way to Peter Gilgan and that he will contact us and hopefully resolve these matters out of court. My husband has worked for the government all of his life, served in the US Army for 12 years, and has continued his career within the federal government.he is looked upon as a man of high integrity and fairness. we take pride in the fact that we are good people and don't try to get something for nothing. We are only looking to have done what should have been done long ago.
sincerely, Michele Kilpatrick
makilpatrick@yahoo.com
Charlotte North Carolina
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We live in a Mattamy home in Charlotte North Carolina.We have lived in our home for two and a half years. We have experienced multiple problems throughout the entire building and closing process. and continued problems on obvious warranty issues. We have had major water issues in our back yard as well as the front yard, to the point where it is killing all of our plants from water damage. The excavation was not done properly from the very beginning, our house was built too low. We tried on numerous occasions, before the houses around us were even built, for them to re- excavate so we did not have this issue. They ignored our complaints as well as the survey that we paid for out of pocket. After continued complaining they finally had it resurveyed whereas upon further investigating they found that the house was in fact built too low. I am a former Ryan Homes employee of 10 years. I am very knowledgeable in the whole home building process. I told them over and over again of our major complaints and I was just ignored. This has been the worst customer service I have ever experienced In my life! I tried to get ahold of Peter Gilligan with no such luck. My husband wrote to him on Linkton because that was the only place we could find a direct email to him. We have gone through several project managers as well as 3 regional presidents, they cannot seem to keep the employees because, they have very poor business practices. We are beside ourselves with the many flaws in our home! We have no further choices but to contact an attorney, as at this point we would like to get our home fixed and simply sell it. That's because it comes with such bad memories. The solutions they have come up with to fix the yard is to put big drain boxes in the middle of the grassy backyard, 3 to be exact. A very close and personal friend who is a realtor does not want to list our home because it would be too much of an objective for her to deal with if we do the proposed corrections. I hope somehow this finds its way to Peter Gilgan and that he will contact us and hopefully resolve these matters out of court. My husband has worked for the government all of his life, served in the US Army for 12 years, and has continued his career within the federal government.he is looked upon as a man of high integrity and fairness. we take pride in the fact that we are good people and don't try to get something for nothing. We are only looking to have done what should have been done long ago.
sincerely, Michele Kilpatrick
makilpatrick@yahoo.com
Charlotte North Carolina

We moved into a Mattamy build house in April with Architectural defects.
Mattamy build this house with revision 3 of the design with flaw, even when the framing crew reported the issues, Mattamy office told these framers to do what they need it to do - finish the house.

House had to go through Major structural repair by lifting up the house using a jack life from the basement and from the main floor.

We had to live through a construction zone and I found this hidden message written on top of my kitchen cabinet
"DONT FUKIN CARE!"

Anyone that has purchased a Mattamy Home in the Twin Cities area has probably closed the purchase with DCA Title. Some of you may know that it is illegal for them to force you to use that title company. You have a right to choose a title company by law! The law is there in order to have a 3rd party process the paperwork to protect both sides of the transaction. DCA Title was not properly processing the closing statement. We challenged it and found ourselves getting additional money back (significant sum to make it well worth our couple of minutes to request it). This could be a huge class-action lawsuit... Still pondering if we should pursue that.

We built quite recently with Mattamy Homes in Airdrie and they are no different than any other builder out there. We listened to the propaganda about how their president was disappointed about a home he had built by another builder so he started Mattamy so he could build "quality homes". Well, to describe it best, we got a mobile home with granite countertops and hardwood flooring.

Mattamy's showhomes are impecable. The finishing is perfect and every detail is covered. The crews who built them paid attention to detail and there are VERY few visible flaws. What we got is a completely different story. There is at least one paint stain in every carpeted room in our house, paint on every carpeted stair except two. The furnace vent is pointing up so rain collects in it and pours into the basement every time it rains. They mortared the fireplace sconces into the fireplace so they can NEVER be removed or even adjusted for that matter and one of them is not even level. Our wood railing was touched up with yes, a JIFFY MARKER!

Wrong tile was installed in the shower in the owner's suite bathroom floor, they didn't measure the wall sconce placement to make sure they lined up with the placement of the two sinks in the bathroom counter and since it's granite, they now say it can't be changed. The didn't put the correct taps on the soaker tub, completely omitting the hand held shower that we paid for.

The grout in the shower comes off it you touch it, there are holes in the grout lines all along the base of the bathroom cabinets, as in no grout or silicone at all! The grout was not properly cleaned off the tiles on the shower walls so you see the dark grey marks all over.

I could go on for hours: paint marks on the ceiling, paint marks on the wood cabinets, chunks of paint skin stuck to the walls all over the house, they forgot to put the second coat of paint on one wall, missing base boards etc.

If you buy a Mattamy home, you must be prepared to visit the site EVERY week or they will cut corners like crazy. Their roofers punched holes in our roof with their hammers to strap their equipment to it and they were going to simply shingle right over the 6 inch diameter holes if we hadn't caught them!

They put a window in the wrong place and tried to tell us it was "code" until we pushed the issue. Be prepared also to fight for a long time to get the touch ups done after you move in. They don't phone you back, they make promises about "sending my guy right over" and never show up. Email me if you want photos of what Mattamy's clowns do to your home. You will be doing a lot of touch ups and corrections yourself if you want it done right after you move in. Two points above that are ABSOLUTELY accurate: first, unprofessional, lazy crews who constantly cut corners and second, you have to ride Mattamy like a rented mule to get anything corrected - we are STILL fighting with them and they haven't come out even ONCE to correct anything, let alone give us some left over paint so we can do the work ourselves.

We are currently a home owner in their brand new community in Airdrie, Alberta. We were going to build another smaller home from them for my siblings and the financing did not go through. My 5K deposit had gone through and they would not give me back my money. Oh, also, I have recommended them to my 2 close friends and bought homes from them. I didn't even get any referral money and now they want to keep my deposit. That is so greedy of them! No wonder now they can't build in Chestermere, Alberta because of some issues with the town. What goes around comes around!

When I decided to build with Mattamy I was excited - their customer service was amazing and they seemed to really care about the quality of the home! Soon after closing on my new home in the Summers Walk subdivision in Davidson, I realized what they said they stood for was not true or accurate. Since closing on my home I have had issues with the electrical, the wood floors, and a number of other items. Mattamy has turned a blind eye. The most shocking is the wood floors - which are poor quality - and which they refuse to fix. Do NOT be tricked by their up-front service - because once you buy from them the trick is over and you are left with a home with which they do not stand by!

Mattamy does suck !
They lied to us about a number of items they were going to do on our home. I would never buy a house from them again. They disregard any respect for environmental issues. No, or late in installing, environmental barriers. Dirty crews. They can not seem to find the garbage can when they throw out their garbage.
Just an unprofessional group.

This guy may not have to worry. Mattamy Homes is in financial trouble.