Match.com
reviews and complaints

This man and I chatted for few days, he had me very interested in him.He took his profile off Match.Com the first day we stared chatting.He ask me to pick-up money a perfect stranger sent to me and then wire overseas to him. I reported him to Western Union.Also had another guy yesterday that had same script word for word as 1st guy.I ask him about it and he signed off.His profile is also gone. I am closing my account with Match.Com.

Match.Com is a ripoff. One goes there and sign up, hoping to meet singles and start new relationships. Somewhere along the way, they manage to bill you around $100 bucks, with the promise that you will get super good service blah blah blah. Like an idiot, I paid. Its been a whole TWO weeks and I haven't even managed to say hello (or get a hello) from anyone. Except from fake accounts. God, Match.Com is FULL of fake accounts. People who wink at you and say hello and then just try to sell you some medicine, anti-nail fungus product, acai berry, or whatever. Stay away from Match.Com. It is preferable to join OkCupid.Com or 123Bit.Com at least they are 100% free and users will not feel ripped off.

I met this guy on-line through match.com. We really liked each other and spent hours chatting on-line, almost every evening. Whilst he was chatting to me, he told me he had been working in Nigeria and had a contract with a company. He apparently is a Civil Engineer and his work took him abroad alot. After a while he started to ask for money, he said he had run out of money and that everything was so expensive too. Also his contractors had not as yet and up to the time of writing paid him any money. So this is how my foolishness began. I sent him £200, then that was not enough, £300, £400 until it got to the point, where my last payment of £300 sent on 7 February 2012, he said had been picked up by another person in the bank. I said to him that this was not possible unless the person had taken the correct number and also identification. He promised, begged me, said he was crying, lonely and he was stuck in Nigeria. You name it, he said it. He loved me and this was the last time - you are right if you are reading this. I am $2500.00 in debt.

I joined on 8/23/12 had built my profile and started seaching. every person I came into contact with was not from my local area as stated. Also every person that contacted me was a scammer. This site is chock full of them. in the 3 days I used the site, there were at least 10 if not 12 people, all were scammers. Since them I am now receiving over 100 scam emails daily. good think I never published any private info. I had called on 8/26 to cancel my membership and they wouldn't even let me! they said since I had used my email once that I was not eligible for cancel. how stupid it that! I have to pay for 3 months now? what? I told them this is not what it is advertised as so therefore they are a scam also. I wonder if this site is owned and operated by scammers?
I am reading and reading so many scam complaints about them I am really thinking this is true. They have no business charging someone for services not rendered!

I have attempted to contact customer service center via email and have not received any response back. I also contacted customer service via phone and am very unhappy.

I joined match.com less than a month ago and it is not working the way I was lead to believe it would. I have done my part to contact matches and gone thru the connections and filled out my profile; however, some of the men who I have been connected with are not even in my match requirements nor am I part of their criteria - so why should they even come up as a match? One of the customer service reps told me I should lower my must haves which I do not think should be questioned, just general wants (ex: want to have children) and I do not feel I should have to do this at all if I want to meet a true match to myself.

I was told b/c I had sent just 1 email I am unable to receive a refund and their system does not allow them to give partial refunds. I do not understand why they do not have the ability to offer a refund to clients who are unsatisfied with the services. I do not think I should have to pay for a service that I can get from other dating FREE dating websites. I feel this is a scam and the company should have better customer service than this.

My log-in page says there is problem with my account. I am unable to log in at all. My account was paid 6 months in advance. I have asked Match.com to email me. Please contact me IMMEDIATELY ([protected]@yahoo.com) as I am paying for a service that I cannot use!
On the last two 6 month subscriptions, my credit card was automatically charged for another 6 months...TWICE. The last 6 months, I called and asked them the date before which I needed to call to cancel. They gave me the date and I put it on my calendar. Since the date was on weekend, I actually called a day early. I was told that the billing cycle actually began on the 3rd of the month, and I would incur the charges! I have requested that I be taken off auto-renewal. They did not contact me in any way; they did not honor the free 6-month guarantee. If this happens again, I will call the BBB and destroy that card and have a new one sent to me.

First of all, thanks for reading my review on this website. I paid $30.00 for a month on match.com, assuming that I would be able to at least get a few people to respond to my countless e-mails and IM's. NOT ONE person ever answered in any way. I did have a picture on the site, and also had a very good profile set up. When I contacted customer service, they were completely unhelpful. I would warn a potential subscriber to match.com to NOT give them any money, as their site is completely useless.

I just had this happen to me today and i called my credit card company (Chase) , explained the issue and they issued me a credit for the amount ($107. 98) that was charged my wmv*match.com. They also canceled my current card and issued me a new one. I believe they are familiar with this companies shady charges from the sound of the csr i spoke to at chase. Hope you get your money back!

Match.com's automatic membership renewal (with its automatic withdrawal provision) is an obvious attempt to siphon off undeserved fees for unwanted services. I have read a number of complaints concerning Match.com's automatic withdrawal policy, but have never seen this killer solution.

You want to take advantage of Match.com's service, but you don't want Match.com unilaterally withdrawing funds from your credit card or bank account. Here's how you stop Match.com in its tracks:

First, as soon as you purchase your membership, you immediately cancel. Match. com's policy says you get no refund, but your membership remains active for the duration of your initial membership period. If you cancel immediately, you shouldn't have to worry about missing a cancellation date which might not occur for six months. In theory, you have outsmarted Match.com.

But here's the "killer" nobody has mentioned.

Second, go to your bank or credit card company. Revoke Match.com's right to make any future withdrawals from you account. Financial institutions sometimes call this a "revocation of authority". Once Match.com's authority to make a withdrawal from your account has been revoked, Match.com can't touch your account.

Third, notify Match.com that its automatic withdrawal authority has been revoked. You want to notify Match.com of this revocation because if Match.com does try to make an automatic withdrawal and your bank or credit card company charges you a fee for denying Match.com's withdrawal request, then Match.com, being on notice of revocation, becomes obligated to pay any fee charged by your bank for denying its request for an unauthorized automatic withdrawal.

Complicated and involved? A little bit. But given Match.com's determination to siphon money off unsuspecting consumers, you would be wise to take these steps to protect yourself and avoid Match.com's predatory business practices. Furthermore, if a large number of people begin revocating Match.com's automatic withdrawal authority, maybe Match.com will change its policies.

Wed, 4 Apr 2012 09:40:03 -0700 (PDT)
Received email
From: "Match.com"

Subject: Match.com / Inappropriate Email(s) Sent

Accusation of correspondence sent from my account:
1. Match.com claims correspondence violates their Terms of Use agreement.
2. Match.com threatened to terminate my account with no refund.
3. Match.com makes indirect accusation that my correspondence was disrespectful.
4. Match.com refuses to provide further details without a subpoena.

Email signed by the following:
Match.com Member Resolutions Team
McKay H
Case ID: 1183922

My follow up email was responded with an automated reply stating I would receive a reply within 24 hours. I did not receive a reply within 48 hours.

Upon review of emails in my Sent box on my account on Match.com, there were no inappropriate emails sent. There were never any disrespectful words of any kind.

Match.com is making false and defamatory allegations against me. I have the proof with the emails in my Sent box along with the email from Match.com.

Match.com is a dishonest company. A dishonest business and people need to be aware of this.

Complaint Letter to Match.com
I signed up for a 3 month subscription with Match.com last October (2011) and used it up to the end of the 3 month period but when I got my credit card statement, Match had charged me for another 3 month term without me initiating another 3 month subscription. Their customer service representative informed me that the auto-renewal was part their 'terms and conditions' at the bottom of the pages to prevent "interruption of service, " an answer that in my opinion hides their consumer unfriendly practice to sucker in subscribers into renewals they never agreed to. I actually spoke with two Match customer service reps and got the same canned answers from both of them, that it would be impossible for Match.com to refund the amount charged for the additional 3 months because of their automatic renewal policy in the 'terms of service.'
I believe Match.com is very consumer unfriendly at best and engaging in deceptive business practices.at worst. I know that there have been many people with this and other complaints against this company, people like me who think their service is deceptive.
In my view, Match.com's inflexibility with regard to billing complaints and their practice of auto-renewing subscriptions should be made clear to the consumer during the online subscription process where it can be clearly and easily seen, not buried within the fine print of their 'terms and conditions.'

I signed up fro Match.com 6 days ago, I went on 2 dates. The dates were horrible! I called match.com to request a refund because I purchased the 6 month package. Match.com basicly was told I used the service so I will get no refund. What a rip off, nothing but a bunch of wacky people on this site... HORRIBLE!

I had the six-month guarantee and followed their requirements EVERY single month. When it stated I met all of my requirements for the six months, I stopped looking at the status since it said it was complete. I then received my credit card statement and found that I had been charged for another six months, yet I KNOW I met their requirements! I contacted them that very same day, and they state that they "can't tell" if I met my requirements because it is not visible to them after 30 days. (My credit card statement came a little over 1 month after they added the fee - they charged it right after by previous billing.) They informed me that they send a message to the guarantee status site (one you would have to know to click on and find the message that you don't know is coming) asking if I have met someone that I have to answer within 7 days. If I don't answer that question, they cancel the guarantee and charge your card. I was appalled. This is definitely dishonest. 1) They should definitely have access to see your actions. If they are legitimate, they should be able to keep that tracking for as long as there is time for someone to dispute a charge they add without the member's permission. When the person gets the bill, they definitely should be able to check the person's status/eligibility, but they deny being able to. 2) they should email you directly, not try to put it in an obscure area for a very limited time-- and truthfully, if you are still actively on Match it is obvious you are still looking at haven't found your "match". It answers their own question. The question that they put in an obscure area is an attempt for them to get out of their guarantee. It is not shown on the guarantee status site prior...it said I met all requirements. 3) they should be honoring their end of the contract. Period. If their status bar had told me I met ALL of my requirements, which it did, there should not be this unethical method to try to not grant their guarantee and charge you for another six months. Talking to the manager and the Resolutions Dept did nothing...they just say the "can't see" if I met my end of the bargain, which is just an excuse to follow through with their guarantee and try to charge you more money...a lot more money because they charge for another six months. When you dispute the charge, they drop your site...so they ensure they do not give you the six months' free that you earned and that drew you to that longer duration of signing up in the first place. This is definitely an unethical way to try to increase their revenue with unauthorized charges.

Match.com does not prevent scammers (mostly Russians) from creating fake profiles and targeting individuals in the US . I was on match and okcupid, which is owned by match.com. I received no inquiries on Okcupid from false profiles, but I received 3-5 a day on match. Okcupid is free and blocks ip addresses from Russia and Africa. Match is a paid service and my guess is that they do not block the ip address of anyone paying with a credit card. The individuals behind the fake profiles - most appeared to originate from Russia - probably pay with stolen credit cards. By not blocking these individuals (which like Okcupid can be done by ip address restriction), they are putting their revenue ahead of the integrity of their platform and the safety of their legitimate members.

Let me tell you something... I used match.com about 3 years ago. No luck, I left. I came back january 2012 and cancelled my membership with at least a week to go in my membership. I was sent an email telling me no further money would be withdrawn and I had until february 6th to re-activate my account if I chose to. Now, just to make sure these people didn't try and debit my account, I made certain my membership was good and cancelled. I essentially cancelled it twice. February 6th I call my bank and see they took $35.99 and as a result of their unauthorized debit, I was popped $38.00 for insufficient funds. I called them immediately and told them they took money our without authorization and as a result, I had a negative balance. I was refunded the money but the customer service rep tried telling me the account was reactivated.in fact everybody there that I talked to thereafter tried to tell me that. I've been trying for over a month to talk to someone over at match and all when I finally get a supervisor (I think) on the phone, she tells me they refunded my $35.99 'as a curtesy' and they had no way to refund my insufficient funds (Are you reading this, randa?). I flat out told her they took money out without authorization and they were thieves. She countered by saying they had no way to refund me the $38.00 (Ummm... Yes, you do - it's called writing a check!) I submitted copies of the emails to my bank with a complaint that I had an authorized debit and I hope my bank can get something from those third-rate zero's.

Match.com - a bunch of thieves!
I used the match.com service over a year ago – I cancelled the
Service but one year later I go on-line and see they put through a
Charge to my debit card for $136.80! I immediately went to my bank (td bank, plainview, ny branch)
And filed a dispute to have it reversed – 3 weeks later I still see the charge
So I go to my bank and what they tell me is this – because I didn’t cancel
The debit card after using their service – they have all the card info on file
For me and they are claiming that I never cancelled the membership and so many
Months later they hit me with this unauthorized charge of $136.80!
I am disputing the so-called verification that match.com provided my bank (td bank, plainview, ny branch) based on the fact that it’s ludicrous. I explained to td bank, plainview, ny branch)
That I did cancel the service – but they have to have someone in their debit card dispute
Dept. look into the matter further.
Match.com is a company that will charge your credit/debit card without your permission.
If you use their service (which I do not recommend) you should protect yourself and get a prepaid
Debit card – never ever ever ever ever should anyone give them their credit card or bank card information. they are unscrupulous. my bank suggested that I contact match.com (the company that charged my card illegally) and ask them to reverse the charge. has anyone tried to get in touch with
Match.com? go ahead – try and have their customer service help you and see where it gets you. nowadays, unfortunately, companies are greedy, despicable and completely hostile towards customers
When it comes to our needing help to resolve problems that they created.
Do not use match.com – the service sucks - they charge peoples credit/debit cards without authorization – go ahead check on-line – see how many people complain about them for yourself. stay away from match.com – do not use this service – do not give match.com your credit card or debit card information. do not do business with match.com.
Signed, cheated and robbed customer of match.com

Match.com sucks!
I used the match.com service over a year ago – I cancelled the
Service but one year later I go on-line and see they put through a
Charge to my debit card for $136.80! I immediately went to my bank (Td bank, plainview, ny branch)
And filed a dispute to have it reversed – 3 weeks later I still see the charge
So I go to my bank and what they tell me is this – because I didn’t cancel
The debit card after using their service – they have all the card info on file
For me and they are claiming that I never cancelled the membership and so many
Months later they hit me with this unauthorized charge of $136.80!
I am disputing the so-called verification that match.com provided my bank (Td bank, plainview, ny branch) based on the fact that it’s ludicrous. I explained to td bank, plainview, ny branch)
That I did cancel the service – but they have to have someone in their debit card dispute
Dept. Look into the matter further.
Match.com is a company that will charge your credit/debit card without your permission.
If you use their service (Which I do not recommend) you should protect yourself and get a prepaid
Debit card – never ever ever ever ever should anyone give them their credit card or bank card information. They are unscrupulous. My bank suggested that I contact match.com (The company that charged my card illegally) and ask them to reverse the charge. Has anyone tried to get in touch with
Match.com? Go ahead – try and have their customer service help you and see where it gets you. Nowadays, unfortunately, companies are greedy, despicable and completely hostile towards customers
When it comes to our needing help to resolve problems that they created.
Do not use match.com – the service sucks - they charge peoples credit/debit cards without authorization – go ahead check on-line – see how many people complain about them for yourself. Stay away from match.com – do not use this service – do not give match.com your credit card or debit card information. Do not do business with match.com.
Signed, cheated and robbed customer of match.com

My complaint involves deceptive policies that don't relate to the auto-renew. Here's what happened:

I knew to cancel the auto-renew before the subscription expired. I did so, wrote feedback and received a confirmation email. However, five days later the standard $59.XX renewal charge appeared on my credit card. When I contacted Match.com, an operator named Ashey told me that while I did cancel, I also clicked on a "Reactivate My Subscription" button moments later. I don't remember doing that BUT more importantly IF I did, the action did not result in any noticable response from Match.com. No "Welcome Back!" screen, no "Thanks for Reactivating, let's find you love!" or other such garbage. ALSO, there was no email sent confirming the reactivation which you'd think would be typical since they were happy to send me a cancel confirmation and other crap almost daily.

What would have happened if I DID get that kind of response (i.e. Welcome back page or email)? I would have said, "Hey, what the h***?" and cancelled it AGAIN. Thus the reason they didn't respond that way! Now, it gets better. At this point, I ask the operator for a refund because I don't recall "Reactivating" and I certainly wasn't told if I did. She takes a few moments, gets back on the phone and says that she's cancelled my recurring charge and can she help me with anything else.

Huh?

Apparently she flunked out of magic school. What do I care about the recurring charge? I didn't even MENTION the recurring charge! I want a refund of the $59.XX and she totally knew that. That was deceptive, disingenuous, and sneaky. At worst, she should have turned down my request but instead, she threw me a curveball hoping I wouldn't pick up on it. I told her and she came back a few minutes later and agreed to refund the money. We'll see if she does. I checked later and the account is closed so I suspect I will get my money back but from what I've read, it may be a fight.

I can deal with the auto-renew but what they did to me was wrong. This isn't a porn site or Caribbean-based on-line casino. This is supposedly the most popular and most successful dating in the World. They're greedy and devious. And for the record, I met more people on Plentyoffish.com...which charges nothing. Avoid paying with a credit card or letting them save your information and WATCH WHAT YOU CLICK!

I am sending you a reminder that I would like to end my subscription with Match.com and any other dating website connected with Match.com. I would also like to end Canoodle which was a mistake on my behalf, can I be re-funded the money I have spent (since summer last year) and can you make this possible by a means appropriot. My e-mail address is, [protected]@yahoo.com. Could you make your decision to my e-mail address. I am sorry for any inconveniance.

Kind Regards and thankyou,
Alan Porter.