Match.com
reviews and complaints

I had cancelled my subscription with Match.com but the next 3 months payment was withdrawn from my bank account. I first contacted them on the 31st Oct and was told I would receive a full refund. We are now on the 21st November and I am still waiting. I have phoned on numerous occasions to be told that the money was refunded on the 2nd but nobody seems to listen to the fact that I haven't received any refund. I have sent emails to the customer team that haven't been responded to and when I phone I am told that someone will get in contact with me - I am still waiting. The customer service is absolutely appalling. And I am still minus a refund of 119 pounds !
My client number is - [protected]
What I would like is a full refund of the money owed to me

I'm starting to feel match is the biggest scammer of all. Someone has hacked into my account and taken over it. So some lonely soul will be scammed and match will do nothing about it. I have asked match to close my account and send me a refund. And the response is nothing. Since someone has hacked into my account I can not get into any dating site. Seems match is more interested in our money and not our happiness which makes their tv add a joke. Don't expect a second date from any of our scammers, we are only interested in your money. I may have to write to match the rest of my life because I'm not stopping until I get a response. The biggest joke is I still get emails from interested men and cannot view them.

I reactivated my account today using my same email and password that I've always used, and paid for a 3 month subscription. It opened my account, allowed me to change my profile and change pictures. Then it locked me out and said I could check my email for the problem. I never received anything, so I went to this site for help and do far received no help.

I have complained several times and will continue until I get a response. I was having fun util my account was hacked. Since then I have complained with no response. You would think someone would want to help you but no, no way. I guess they do not care about their customers. Someone hacked my account to scam innocent people. Does match care, no they don't care. I will continue to write complaints until I get a answer. All I want is for match to delete my account and refund my money. Match is known for the site for the most second dates. That is a joke.

I subscribed 8/8/16 and within hours had seconds thought and tried to cancel my subscription. Since I had sent one message, I was told that I could *not* cancel, but my subscription would *not* be automatically renewed. Incident: [protected]
Response By Email (Neal B.) (08/10/2016 11:36 AM)
Dear Maryginia,

I appreciate the time you've taken to contact Match and I'm sorry to hear that you would like to remove your account.
It appears emails have been sent from your account. Unfortunately, this makes your account ineligible for a refund.

Based on your request for a refund, I've taken the liberty to turn off the automatic renewal feature so your credit card won't be billed in the future. You'll continue to have full subscriber benefits until the end of your subscription on 11/08/2016.

Warm regards,

Neal B.
Match Customer Support

Based on this email, and since I was going to pay for 3 months subscription, but with the guarantee that I would not be automatically renewed, I activated the cancelled subscription to use Match for my 3 month paid for subscription. I noted that my subscription would end on 11/8/16.

I checked a few days ago and saw that the end date continued to be 11/8/16. I noticed today that i was continuing to receive emails with Matches, so after work today (11/9/16), I logged in and saw that now my subscription would last until 2/9/17, which was *NOT* what I had been told would happen. I called Match and spoke with a representative who told me that I could not be refunded my new renewal of 3 months. I asked to speak with her supervisor. The supervisor spoke with me and reiterated that I would not receive a refund.. that the best she could offer would be a one month subscription and a $18.02 rebate. I stated that I didn't think that this was right or fair and asked to speak with her supervisor. That 2nd supervisor was in a meeting and I was told that this 2nd supervisor would call me back. As the office closes at 5pm Central time and it is now 5:16pm Central time, I am not sure that I will receive a call back.
Plain and simple - I strongly feel that I should not have been charged another 3 month subscription ... I strongly feel that the new charge should be FULLY refunded and my account cancelled effective immediately.
I am prepared to continue to write to the powers that be with match.com in the pursuit of what is right and fair.
Please feel free to email me at [protected]@gmail.com or contact me via phone [protected]. I am very dissatisfied with Match.com currently and its policies in this particular situation.
I look forward to resolving this issue equitably and fairly with your company so that I can positively speak of Match.com with my friends.
I look forward to hearing from you and receiving a refund for the automatic renewal that occurred today, 11/9/16.
Sincerely,
Tamara Mason

On 11/7/2016 I could not get into match it said email or password was in correct so I finally got in after changing password. My profile had been hacked with photos of someone else. I deleted the pictures and put mine back in. Later I deceided to close my account out and could not get back in. I tried everything. I want to close my account so nobody else can use it. I thought this was a great site and would have never joined it if I would have read all the complaints. I'm not worried about money because after getting scammed with senior soul mates I closed my account out on 10/31/2016

I went thru the cancelation process and the computer never sent a confirmation. The web site gives nothing stating a confirmation is needed. The day before may end date 1031 I changed my profile stating I was no longer a paying member. On 11/2 I received an auto renewal receipt.

I called the customer care department and they were not willing to help me.
The second level customer care person was incredibly rude and keep interrupting me, not letting me tell her my concern. She just kept repeating I would not get a refund.

The first person offered 2 of the 3 months refund but I said I no longer wanted the service and wanted a complete refund. (two years of subscription). The icing was when the second level person said she did not believe I cancelled and since I requested second level She would not give me any refund.

I signed on for the service in April 2016. One month later, I met someone (not on this site, which seems to only have inactive members). Since I already knew how sneaky match.com is with their auto-renewals, I wanted to make sure I don't get charged again in 6 months, so I MADE A POINT to IMMEDIATELY CANCEL my subscription. I KNEW I needed to do this to not get charged again. So, I cancel, I believe it was May 17, and never logged back in since a) I was now in a relationship, and b) I thought it was all taken care of. Then this morning I got a notice in my email saying I was charged again for the next 6 months. WHAT? So I called their consumer complaint hotline and they have the audacity to tell me that I reactivated my account a few days after I canceled it. I DIDN'T. I NEVER logged back onto the site, much less reactivated it, and I know this for a fact. That's a blatant lie and I'm really, really mad. I'm even more pissed off that they're only offering me a "partial" refund, even after I told them that this is fraud, that I never reactivated it. I mean, how convenient for them, right? Just blame it on the consumer that she "reactivated", and still pocket half of the payment. I don't know if it was a computer glitch or them fraudulently reactivating my account, but either way they refused to work with me on getting a full refund and just blamed it on me.
On top of it, as a dating site it sucks. Most members are not active, and I didn't get one date out of it, when I never had any issues on other dating sites.
If you value your money and actually want to date, STAY AWAY! It's a scam! Not only did I waste my money to begin with, now I feel like they unlawfully pocketed my money while refusing to work with me on getting a full refund. ESPECIALLY considering I contacted them the same day they charged me. I can't remember the last time I wrote a negative review. But this is the worst customer service I've ever encountered, I haven't been this mad in a long time, and I'm going to write a negative review everywhere I can. What a rip-off.

I am not a member for years now and yet I get constant emails. I do not want to create an account to complain bc I'm afraid it will get worse. I am happily married and would like to stay that way. Please help!

I took a snap shot of just 2 of the emails and I get at least 2-5 everyday.

Match.com's auto renewal is really a fraud. Most customers don't even realize that they signed up for auto renewal. It's hidden in the terms and agreements. And the only way to turn off the auto renewal is to CANCEL your subscription. Otherwise, your credit card will be charged. When I called them and requested a full refund. The rep said that they never give full refund, they can only do a downgrade. In other words, they will only give refund of $34 on a charge of $98. This is Fraudulent and really annoying to all customers. I am going to file a dispute with my credit card, AE. They say they will help me. we will see how that comes out. Please try to stay away from Match.com to protect yourself.

IF you want to stop auto renewal charges from match, I strongly suggest you delete your profile from their site. I thought I stopped the auto renewal, I clicked the ‘auto renew’ button to stop auto renew. But when I looked at my bank statement, match had automatically withdrew the $107. I called to request a refund and was told the only way a subscription is NOT auto renewed is to CANCEL the subscription BEFORE it is renewed. What a racket! If you want to try online dating try a site called ‘plenty of fish’. It’s free.

After joining match while they had an offer on I was not interested in continuing so I logged in and cancelled my subs in time. Or so I thought. Match have continued to take a ridiculous amount of $44 gbp a month of my card?! This is crazy, I hadn't logged in to my account as I suspended it knowing that I didn't want it. Seriously crazy amount of money to be taken from your credit card.

I had a paypal payment to Match.com 4 days ago. I contacted match.com today and told them that I had not authorized automatic renewal of my subscription. They refused to refund the payment saying that my account was set up for auto renewal. I know that I went in to my account when I first opened it and turned off the automatic renewal (which they do not even tell you is turned on in the first place). I told them that I would dispute the charge through paypal. So far I am unable to figure out how to do that through paypal.

I have never been a member or had any account with match.com.

On 8/29/16 @ 5:28pm est i called the [protected] regarding fraudulent match.com charges made on my check card. I was insured they would be refunded. No refunds have been received.

Match.com deducted a total of $73.98; deducting $36.99 on 7/13/2016 and $36.99 on 8/15/2016 from my bank account.

Below are the details from bank statement:
* 8/15/2016 withdrawal debit card / wmv*match.com [protected] tx date 08/13/16 26622600000020133543284 7273 %% card 15 #6914 %% mcc 7273 $36.99

* 7/13/2016 withdrawal debit card / wmv*match.com [protected] tx date 07/13/16 16619500000711861543283 7273 %% card 15 #6914 %% mcc 7273 $36.99

*note card was canceled immediately and reported fraudulent charges to bank.

Company can bombard you with purchasing BUT refuses to give credit when cancelling I am living out of the country and just received my statement. Called to cancel and get credit and was told they don't give back credit. What a ripoff ! How can this continue? Why isn't there a class action suit. Surely, they should not be permitted to refuse to credit what they charge if you are no longer using it.

Id like to express how unprofessional and unhelpful this company has been. I tried canceling my profile two months ago and then a few days ago saw they took out another payment for 6 months after trying to cancel two months prior. After speaking to two reps from the company, they were not able to give me back the refund of $68.50. It had also been pretty clear that i havent been active on my profile for months and using common sense (Which them and their employees seem to lack) it would make sense as to why i tried canceling my profile two months ago. Wouldnt that make sense to anyone with a brain?! Clearly their website or app had a glitch and didnt get the cancel confirmation and now theyre making it my problem by not giving me a refund for the 6mo membership they recharged me for this week. Does that not make sense to these idiots? Is $70 really that important to them that they cannot give a refund to a loyal customer for years mind you?! Technically they already got me paying for those 4months when i wasnt even using it, but then theyre going to charge me for another 6months when their website clearly had a glitch when i tried to cancel?! Theyre not even willing to give $70 measley dollars back to a customer, obviously because $70 is really important to their gigantic company. Its not really about $70, its the principle of it. Making their website or app glitch their customers problem and making them pay for it over seventy dollars.

I enrolled to match.com on and off for years, the last time I enrolled my account was blocked, my current email is still blocked, I reached out to the customer support, they confirmed that my account was blocked but did not specify why, they said that once i agreed with their service agreement (although I did not violate any of them), they can't say why my account was blocked and can't issue a refund.
to say more, I have never had any criminal record, I went on a couple of dates in which I became friends with the girls i hangout with since there was no chemistry between us, but never had any issues whatsoever. This was the answer i received:

Response By Email (David) (12/04/2015 03:30 PM)
Greetings,

We received your inquiry regarding the status of your Match.com membership.

Please know that due to our Terms of Use, your Match.com account has been terminated. Due to our privacy practices, we cannot disclose specifics about any Match.com account, including your own.

If you wish to obtain additional information, a valid subpoena, search warrant, or court order directed to Match.com is required.

Our Privacy Policy can be viewed at the following link: http://www.match.com/registration/privacystatement.aspx

Our Terms of Use can be referenced at the following link: http://www.match.com/registration/membagr.aspx

Regards,

David
Match.com Customer Support

Totally cheating website! Do not waste your money!
They charged my credit card account $77 and cancel my membership without any notice! I requested to know the reasons of account cancellation and asked for a refund but the reps never tell me the reasons except they receive a validity-issued subpoena. That was the most ridiculous request i've ever heard. Who is going to spend their time and energy to ask for a subpoena just to know their reason? They are rude and don't treat customers respectfully. They are very unethical company, avoid them at all! Then I asked for help from my bank - wells fargo. After they did some investigation, I got my full refund. Guys, contact your bank! They will protect their value customers and dont let match.com take your money in any ways. Company like that should be closed by the federal long time ago. Do not let anyone to be their victims.

I was searching Match, com to see if there were any "new" profiles. When I did this the subscription page came up and then it instantly went to "congratulations! you have reactivated your membership". There was no credit card info and I did not give my consent or authorization. They charged my credit card for $119.94 for a six-month bundle.

I called Match's toll free number 6 times. The call centers must be over in India or the Middle East as everyone I spoke to had an accent and was impossible to understand. I was hung up on, and put on hold indefinitely for 4 out of the 6 calls I made. I was told each time I was ineligible for a refund.

Each time they asked me for my email, my phone number, my date of birth, and my zip code. When I told them I would subscribe for one month, they continued to tell me I was "ineligible" for a refund of any kind.

I have been a member of MATCH on and off for over 20 years. Match.com is a complete rip-off and I would strongly suggest you avoid this dating site at all costs. They are not customer service oriented, they are dishonest and by reviewing this site, I see I'm not the only one who got ripped off!

i'm trying to close down my match.com account and having problems the area which you can do this has moved and has become a password protection... which will not allow me pass saying incorrect details - i have meet someone and want to close down my account before they take another payment... as soon as i want to do this the account hides t but happly tells you if you don't close it down 24 hours before renewal date they will take another £86.00, so i have called the site on [protected] which close very early in the afternoon 5.00 pm so went out of my way took time off work to call to be greeted with we cant help you, system is down, i asked to talk to someone on how i too... and before i could finish was told we can not help you as system is down and again tried to explain my problem but again the lady said we closing soon so will have to finish the call - i asked could i talk to someone in charge ''no they are all busy'' have you a complaints number i can call '' we have only one number'' i asked again can i talk to your manager she put me on hold after a few minutes can back no they are all busy - i asked who governs your industry have you a name or web page or phone number so i can contact to complain about this customer service ''no'' i said i was not happy and very unhappy about the way i was being treated ''ok'' and again i was told we are closing soon i asked for her name which was Bianca -
i work in the customer service business and we are trained to take any issue seriously and always help to point the person in the correct direction to solve and please the customer... i was going to give a recommendation as i found someone but after this i will find it hard to be polite or be complementary as to the attitude of its staff and hiding the cancel button and not wanting to help me - hopefully you can help me sort this out
my details are Customer number: [protected]
my contact details are [protected]
i don't want anything just the account closed down and promise they will not take any money out of my account, which in the past they have done and will not refund with a comment you should have cancel the account.
such a bad attitude