Match.com
reviews and complaints

I met Jeff on match.com in November of 2008 and had a 4 month relationship with him while he was living in Washington, DC (Georgetown to be exact). He was here for a training class for his job for 9 months for ICAF. I was under the impression that I was the only person he was dating. Little did I know that he had a wife back in Germany. Now, I never knew this all of the time we dated. This man also told me he slept with two women before me, when he was in D.C. Jeff ended our relationship when he told me he was too stressed, didn't have the proper amount of time for me, and didn't want a girlfriend at that time. He also told me he would be moving away soon and didn't know where he was moving to.

I think it is crazy that all of these married men make it onto Match.com! There should be a way to verify marital status. Ladies, beware of this man - Jeffrey Robert Schott.

After my 6 month subscription expired, I called match.com and was told that I didn't email at least 5 people a month. I didn't find 5 people a month I was interested in on match.com. Seriously, I thought the idea was to be matched. I could randomly email 5 people a month and save my money. Why didn't I see any criteria for this guarantee until I called match.com? To be fair, match.com could program a status update or something to let me know I was expected to email undesirable persons. How cruel. In other words, email 5 loosers a month and lead them on just to get a free 6 months, even if they aren't interesting. No thanks.

I joined Match.com and subscribed for 1 month. If Match.com was a reputable company, they would do the honorable thing and cancel a person's subscription after the one month period ends. This is not the case. Match.com does not cancel your subscription but continues to bill you month after month until you manually go into your account and cancel it yourself.
After being billed for a second month, I called up customer service and explained to them that I only signed up for 1 month and did not wish to be billed for another month. I continued to ask that my money from the second month be credited to my bank account. They told me that they have no way of keeping track of how long a person has been active for and it was in the terms of my contract before signing up. Therefore, they cannot refund my money for the second month.
Being the largest dating site in world, one would think Match.com has enough money to hire a computer programmer to write up some code that keeps track of this and sends out an email after 30 days (or however long a person signs up for) that contains a link that directs you to opting to cancel your subscription. It sounds to me like the technology is readily available, but it would be more profitable to the company if they keep this message hidden in the terms of the contract.
I am also looking in the Pros and Cons underneath the "Share Your Opinion" section. The 3rd con from the bottom reads "Cost to Much." It should be spelled "too." The sixth con reads "May Be A Bit Overhelming." Maybe if you payed a bit more attention to the details of your website, people would want to remain active members so you wouldn't have to come up with ways to scam them out of their money. It is overWhelming to me how the management of Match.com operate. It would be a great idea for them to take a class in ethics.
Match.com is run by a group of greedy and immoral people and highly recommend avoiding this website at all costs.

Having subscribed for a 1 month subscription to match.com I was horrified to see that they had been continuing to take payments from my account without authorisation.

When I contacted them to get a refund for these unauthorised payments they told me that it was in the terms and conditions that payments would be taken until I had contacted them to cancel the subscription.

Longer term subscriptions are available at different rates, 1 month was the shortest period and was the most expensive. But it is clear that it is just for ONE MONTH, not an infinite subscription at that rate!

Having looked through the 6 pages of terms and conditions it is still very unclear and totally misleading.

I have consulted with trading standards and will be making furhter complaint, I have contacted the bank aswell to prevent further payments being taken.

Match.com will not monitor and control profiles online. There are many misrepresentations on match.com and there are more and more profiles that are fake. One of my friends wrote to a guy for 3 months and he turned out to be a female in prison! Be careful! I have another friend that met a guy that claims he is 45 years old with 1 child. This profile name: glassisfull999 is NOT 45 years old! Steve is going to be 49 years old and has 3 children! He again misrepresents himself on match.com. This is NOT fair to women looking for specific criteria in what they hope to meet. I know many women in my age group of 35-45 that is not interested in wasting their time with a man that is over the age of 45 years. This man is going to be 50 soon and it is totally not fair to single women on match.com. I would hope that match.com would consider changing and monitoring profiles. Please consider!

Viewed my online banking statement yesterday, and found that WMVMatch.com [protected] some how got ahold of my credit card information and charged $37.30 to my account unknowingly.

I am a member of match.com. On Sept. 13th., I entered my profile name into Google, and up it came on oodle.com.
It said where I was from and my age, and false information was entered. It showed that I am a single mother of 2.
I am a widow with no children. In the blank space for a photo, It showed no photo, but I hit on it anyway and up came the newest photo that I have on match.com.
I complained to match.com immediately. When I searched a minute later, all the information had been taken off oodle.com.
I wrote back because it was still showing that I am a mother of 2 and single on bing.com and that my situation could not be rectified because I look like a liar.
They wrote back the following:

om: This sender is DomainKeys verified"Match.com Customer Care" Add sender to Contacts
To:

Response
Dear Member,

Thank you for your email.

Due to a keyword search we ran against your email, we believe you may be asking us about photos. This rapid-reply email represents an additional effort on our part to deliver an answer to your question as quickly as possible. If the following information doesn't answer your question, please reply directly to this message for individualized assistance.

Match.com

Warning to all: I purchased 6 months membership with match.com, I cancelled my policy one week before it expired, match.com then used my credit card details again and took 6months more from my credit card. Two months later I receive a letter from my bank about charges for purchases made, but I knew I had the money in the account, so I checked. Looking back to the 19th of january a payment was made to match..com I rang them up and asked them what happen, they said sorry and refunded the money 1months later, promising to pay the banking charges too. Only thing is I only received the money they unauthorized took not the banking charges, i'm having to get trading standards involve now.

This is dishonest and cowardly of them to not pay all the monies back, so be warned what who you let have your credit card details with over the internet.

April

Just checked my bank account online and found a fraudulent charge from WMV*MATCH.COM [protected] for $43.54.
I googled it and got a complain on this site, apparently I am not the only one.
I have never been to the website.
If this happens to you cancel your card immediately. I do not know what happened here, but its obviously a scam and I have initiated a dispute to get the money back.

I can't believe this same crap has been happening with Match.com for at least the last year and a half (12/08 was the first similar complaint I saw), and they havent been sued out of business.

I had $34.99 taken out of my checking account by unauthorized use of my Debit Card. I have gone to the bank and had that card cancelled and a new one issued. I also filed a complaint with the Colorado Attorney General. I would recommend to anyone who has been ripped off by Match.com to do the same thing. The Attorney General of your state will investigate, and if proven that Match.com is stealing ATM and Credit card numbers, they will be prosecuted for Internet Fraud. I still haven't gotten my money back, but that is because of VISA. Hopefully not too long to wait.

If you want to stop match.com from taking money out of your account file a complaint with the bbb on line and tell them what they are doing to you. The information I posted is correct and that is their corporate offices address and phone number. Do not allow match.com to take money out of your account or charge your credit cards. Stop them in their tracks, yes they do have felons, dirty cops and other undesirables on their website waiting to hurt many of the women who log on and join. They do not guarantee your safety nor do they care about your online complaint blogs. As long as the ads run nationwide and people sign up their bottom line is the money they can make off of you. You are all smart, well educated people use the systems in place to stop them from hurting you and the millions of others out here looking for love. They are a corrupt company who only cares about making money and they are not going to ever close your accounts unless you go through the right channels.

Complain to the fbi at fbi.gov, let them start monitoring their website for felons, killers and others who should not be ont he site. Use your head and file complaints through legal sites that will help you.

Good luck and be safe

I was always reluctant to internet dating as i am very "old school". I registered on the three day trial on match.com. On the same day i was approached by many but one caught my attention. We chatted for hours and hours, next day. . The same things. We had so much in common that i started to think the match.com really works! On the third day he asked me to go to yahoo messenger and to delete my profile from match as he wanted to be exclusive.
After two weeks and many promises of forever love, sending flowers and brain manipulation; he asked for money. I knew then and there that this was a scam!
There should be more screening done when it comes to internet dating.
Romance scam is the new mafia and needs to stop!

This individual who calls himself kelly morgan (Living in orlando but working in nigeria) probably used a stolen ccard to purchase membership as well as the flowers. A verification of the credit card at the time of registration should at least screen these monsters.

Ladies beware, kelly is coming for you!

I subscribed for their "6 months guarantee" program which PROMISES the member if he/she has not found the right one, he/she will automatically get another 6 months free membership. Well, it just turned out this promise is nothing more than a catch. My 6 months membership just got terminated without any notification. I called the customer care to see what happened to their "6 months guarantee", they told me that they wouldn't be able to provide that due to my "lack of activities". I told them I have been active by trying different methods of communications such as phone and personal emails etc. they said they need see the "progress" of having at least 5 new emails every month. Then I told them if I wasn't being active, why would I bother to call them to active my membership instead of just letting go? I even told them that I know they give free membership to some people in order to keep them on this site, my date told me that he just keep getting free monthly
membership because match.com wants to keep him. Not to mention my request is totally legitimate abiding by the contract. I am so upset and disappointed with their fake promise and hostile customer services. Now I am disgusted by this site and wouldn't get on there anyway. It's all about them making money not helping other people as they "PROMISE"!

Hi
I have emailed Match.com to ask them to stop sending me email so I should no longer be a member,
but emails still keep coming, in fact I am getting even more introductions than before.

Their conditions state that they can take another subscription in 6 months time UNLESS YOU CANCEL FIRST.

Ask yourself -
Is there a membership cancellation button on Match.com site?                                                        No
Is there a contact email on Match.com site?                                                                                           No
Do they ask you if you still wish to continue your membership                                                           No
Do they notify you that they are going to take another subscription                                                    No
What happens if you do not cancel your membership                                                                          They charge another subscription
What should you do to stop this                                                                                                                 Change your credit card number
What happens when you ask them to stop sending emails                                                                 Nothing
Would you find any Match.com complaints on Google                                                                           Many - many about payments taken. 
                                                                                                                                                                          
What does Consumer direct say?
With regards to the trader' failure to provide you with adequate notification of the renewal, you may be able to argue that this term is unfair under the Unfair Terms in Consumer Contracts Regulations 1999 (UTCCRs), which protect consumers against unfair terms in contracts that you enter into with trader. 

Load of other complaints

www.consumeraffairs.com/dating_services/match.html

http://www.complaintsboard.com/bycompany/matchcom-a1531.html

I tried and tried and tried to log on to match .com and it won't let me after I had given them my credit card number. It isn't after the the 3 days for free and I can't get any help from a person. I went to the help area which told me that I was probably entering the wrong password but when I answered the right questions and it sent me an email it gave me the same password that I was typing in. Tried to go back in to redo my membership to make sure it wasn't a mistake I made and it just won't work. HELP! This company should have better customer service that this.

Months ago I set my Match.com profile to Private. I did not want to be seen by anyone. After a long absence from the site I logged in only to discover that my profile had magically become public. How many people viewed my profile against my wishes? I changed my profile to private, confirmed that it was private and then updated my profile, removing items and deselecting choices (by setting them to "no preference") just in case my profile magically became public once again. Just prior to logging off I checked my profile and sure enough, it had been set back to public. For the second time I set it private and sent them an email requesting that my account be deleted. As far as I can tell, there is no user action available to delete your account. Pretty sleazy.

I subscribed for 1 month with match.com. The company has a policy of automatically renewing your subscription and charging your bank account without notifying you. This rips off the consumer who should be protected from companies that deliberately set out to deceive consumers. A 1 month subscription should be exactly that.

Has anyone had any problems with a profile saying "Active within 24 hours, 3 days, etc..." without the profile actually being accessed or active within that time frame?