Match.com
reviews and complaints

They have charged my credit card for 6 month renewal even I was granted for 6 free month if I send to 5 member every month. I did that but still was charged for 6 month renewal fee. After calling their poor customer services they still did not want to tell me why i did not qualified for 6 month Gantry. I will be filling a despite and a sue them in a small claim court.

Met Mr. Tyers on Match.com. We exchanged message and then continued to talk via email, then finally text and phone calls. His profile says he lives in New York, but I learned through our conversation that he was working in the UAE as an Engineer on a oil rig and is from Ireland. Through some additional investigation he may live in Washington State. After a month exchanging very romantic emails, then texts, and finally phone calls, the first emergency happened, and then the next, and the next, and the next. At the end of the day, I end up sending him over $6000.00, with an understanding he would pay me back when he comes to see me. It was all a lie. He never came and stopped calling when I finely wised up and said I was going to get the authorities involved. Moneygram and Western Union was informed of this scam, became they were the vehicles for which the money was sent. They agreed not to allow anymore transactions to be sent to this individual. I feel that Match.com holds some level of responsibility. My question to Match.com is how are they screening people placing profiles on their site? How can a person who lives oversees create a profile stating he lives in New York. In case of an investigation, how can subscribers instruct the police to contact the scam artist? I feel that Match.com enabled the fraud to occur by not creating security measures that prevent criminals/scam artist to post profiles on their site.

http://44112news.com/?p=7010 To all who have been conned and deceived by this con-artist, George Michael Riley, please contact us. He's known to frequent multiple date sites as he grooms his victims. This story is currently being prepared for national coverage.

I signed up for this service nearly a year ago and was totally disappointed. Today I received my credit card bill and was charged for another three months! $68.97 of worthless service. I called the company and they said when i signed up I agreed to automatic billing. That's funny because several months ago I had to authorize another three months of service. They refuse to give me a refund. I am furious. This is one big ripoff.

I want to try it for 3 months and then I found out this website was not good and they keep charging me every 3 months for $77 automatically. So I called my bank to stop the payment because they posted it 2 day ago. Then my bank set up 3 ways conversation to try to get a full refund of the recent charge. And then Match.com repond that they will give the refund for $26.01 to me. I think Match.com is a real scam website. Do not do business with this website.

They are a con group and they know it and the Attorney General's Office in Dallas was advised. They have about 30 % of an active website - all others are former or made up profiles. This is proven by doing a search - say 100 people are returned - and then noting that but about 30 are still ACTIVE. This is a fraud and intentional. Usually small money to individuals but on a massive scale for a large corporation, e.g. Verizon etc. They are being promised 10 million users and only 3 million are still there. And I have also experienced unauthorized billing of my credit card.

I canceled my subscription on 11/27/15, a day before it ended as I had heard that the company scams people and auto bills if there is any wiggle room in the cancelation details. I noticed I was continuing to get emails so I went back in the following day and went through all the prompts to cancel again. My membership was still active so I checked my paypal account to find out if this was an error or I had been billed. Sure enough they had made an unauthorized charge for another 3 months of membership. I called and sat on hold for 20 minutes before I finally spoke with someone who told me it was canceled a day late (my first time of cancelling conveniently wasn't showing up). I wasn't getting anywhere so I asked to speak to a supervisor. They told me the same thing and even though it was only a day later, told me they would not refund my money. The man just kept repeating their policy of auto renewal and wouldn't listen to anything I said about having clicked on "continue cancellation" three seperate times in the process. What happens is the first time you do this is doesn't take you through all the steps before allowing you to think you have completed it. IT gives you no confirmation number. Then when you go back in to repeat it as you notice it is still active, it takes you through the same process with an additional step. That second cancellation attempt is the only one they act aware of and use the excuse of "you did it to late". I went in to Paypal and declined the transaction so we will see what happens. Never using this company again.

I have the same complaint as a number of people: I have requested that daily emails be stopped. I have sent multiple requests. Not only do I not get any reply but the emails keep coming. I have not been a subscriber to match in a long, long time. This behavior on their part is totally spam. I don't know who the governing authority is (if there even is one) about this type of stuff but Match.com obviously does not care about the negative image they are creating for themselves. Anyway, if someone has had any success with stopping them, I'd love to know about it. Thanks.

Date: 20/10/2015 Customer number: [protected]. Continual cash withdrawals from my account from a company I joined believing it to be free for three months. The company without my consent has been taking monthly payments without either my knowledge or consent. This has caused me distress because I am on a low income earner and I did not use this site for some time and I have not received any updates or correspondence from them.

They stated that automatic renewal was a basic requirement for all accounts . I noticed a charge and the company was conveniently closed so I sent an email . They stated they do not offer an email and that although I was cancelling the membership my membership is required to continue for the month . It's a scam!

I joined www.match.com in the usa yesterday, I live in south africa. my membership number is [protected]. a few hours after joining, my account was suspended. no e mail explaining why. no answer to my questions. I want my money refunded. I want out. this is a scam, and i'm not interested. my name is jedanna owens. my credit card details are in my partners name c j hodgkiss. my user name is jedannah my e mail address is [protected]@gmail.com thank you kindly jedanna

I joined match.com and was introduced to a man who I was interested in. We had begun emailing each other and started sharing things. He was slick with the info and how I was his the love of his life. Too good to be true. Did a background check on him including his military info. and it came back that there was no such person in the military. The pictures he sent me were fake. I also found that he is one of these people who scam ladies to get their money. Needless to say I dropped all communication with him and cancelled my subscription with match.com

Person's info: [protected]@gmail.com

i attempted to subscribe for a one month package (base package) and not seeing it was selected as a 6 month package (which apparently was there by default until you manually change it) i sent two emails within the first two days, then on the third day i called.
the first customer service agent got an authorized partial refund, but instead of the 34.99 base subscription, i was still charged 51 dollars for the base plus all add on benefits (highlighted profile, etc)
i spoke with the supervisor, and he flat out refused to refund those add ons saying that he could not, and would not credit me for those.
typically when you click a purchase, or subscribe link, it would take you to some sort of summary page where you can verify what you are buying...well not on MATCH>COM..it instantly charged my paypal account without any sort of verification.
beware and make sure you know what you are clicking subscribe for, because once they have your money, they will not give it back!

I have experienced 2 unauthorized debits of over $250 on my debit card this year 2015.

The most recent happened on 23/08/2015- see debit alert below;

AlertZ

Acct:100**466

DT:8/24/2015:12:00 AM

MC Int POS Prch-[protected]--WMV*M

DR Amt:27, 448.27

Br:abuja

Bal:24, 538.96

REF:[protected]

I request a refund of the over $250. Thanks

Hello Sir/Madam,

As I am interested on the 6 month package and I brought it (BBT_HD_I1439516060992.7335).
But very unfortunately the next step where in any any i could not assumed that it was another product ( open connect )(BBT_HD_O1439516273143.7346).

I am keenly request to you please return that product (Open connect which I really dont want). I only need that 6 month Subscription

Kind Regards,
Siddhartha Sanyal
Account no [protected]
sc 30-13-54

I was scamed into believing that many members are interested in me. During my free sign - up, i was receiving winks almost every few minutes but at that time since i was not a member, i was not able to send anything but a wink back. Then after a week i was receiving emails, but again i was not able to respond because i was not a member. I finally joined for 3 month subscription and after i paid them, there were no more winks or emails. I stopped receiving mails or winks altogether. Then i called their customer service to ask for refund and they were not helpful at all and even blamed me for signing under some contract plan b. It must be written in microscopic size so people who are about to sign up are not able to read that particular section. They claimed that they do not give refunds but they assure me that that they will cancel auto renew so i will not be charged again. Match.com is a scam, if you do not want to be scammed like me, do not sign up or pay anything at all, it is all a scam to make you believe that people are interested in you. Once they get your money, you will realized how stupid you could be. Do not get fooled into their scam, take it from me from my experience!

Match is a joke. I subscribed for 3 months and IMMEDIATELY went in and set my settings to NOT renewal as I had been on Match before and had no luck. I have never met anyone off the site, it sends me "matches" from all over the US and not within my age range it's suppose settings gives. Most of the profiles are fake...after all it seems odd most everyone is "widowed" and/or "in the military". My 3 months ended and I was billed $86.00 on the credit card I had used. I immediately called them and they refused to give me my money back. The site is a JOKE and SCAM!

I cancelled Match.com over a year ago. Specifically, I asked them to stop sending me Matches and emails. I am not interested in their services. For over one year, no mater how many emails I have sent, they continue to annoy me via my email site. This has to STOP.

In Novermber 2013, I paid 6 months match service in cash at a bank, I never know the match . Com took money from my credit card. from January 2014 to today, they automatically took my money without I recogized . I thought I only paid 6 months and I stayed there. After 6 months, I never use, but they took 400 dollars illegally without I even know. Why they can took my money without you agree? Why they are so demoralization? everyone should be refuse about this happen on you. Do not let this happen on your friends... match. Com is a liar... Pay attention ...