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Match.com Complaints & Reviews - Unauthorized billings

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Match.com

Posted:    Melissa

Unauthorized billings

Complaint Rating:  54 % with 80 votes
Contact information:
Match.com
United States
match.com
I was online checking my bank account and found there were two unauthorized charges of $34.99 made to my account- 1/19 today. I did not authorize these charges and when I called Match.com customer service number listed on my bank account, they said they could not help me and I had to send an email to resolutions@support.match.com because they could not see anything on my account. This is very poor service and I am very upset that I could not talk to anyone in person and get this resolved immediately. I have not be an active member for over 2 years.

I have placed a freeze on my bank account and canceled my card which has caused a great deal of inconvenience because now I have to wait 10 business days before I get a new card or have access to my account. I can't report match.com and these charges to my bank until tomorrow because it is a holiday. I have reported this incident to the Better Business Bureau. I am very angry about this. I am very concerned that my bank account and visa card have been compromised.
Comments United States Unauthorized Charges
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Sort by: Date | Rating
 19th of Feb, 2009 by   Ane Fallarme 0 Votes
OMG! the same thing happened to my mother in law... She was being billed for a whole year by match.com without her knowledge and she just found out today... She asked for my help but I don't know what to do! help!
 7th of Sep, 2009 by   danny183 0 Votes
i am looking for my past records so i can speak to a customer service danny183 my email is dlich318@live.com thank you danny
 7th of Sep, 2009 by   danny183 0 Votes
hi iam looking for my past records so i can speak to customer service danny 183 email address dlich318@live.com thank you danny
 7th of Sep, 2009 by   roadrunner734 +1 Votes
To Match.Com: After having been accused of still being married i called and cancelled
my subscription, the man i talked with agreed to reimbers my credit card with the
34 dollars i had paid. Now not only have i not been reimberst my 34 dollars my
credit card has been hit again for another 34 dollars. My user name was roadrunner734
i would like my money back. THANKS!!

YOURS TRULY: JERRY A FORBES.
 27th of Nov, 2009 by   alotus 0 Votes
i having difficulties to sign in.please help me.my user name is alotus70 and email address alotus_1970@yahoo.ca
 18th of Dec, 2009 by   Ayena yaovi s 0 Votes
Hi i do not understand as i am anable to longing in using my username and passport word it it said that there is a proble with account, and i do not know what to do right now my username is Ghpdt and my email address in gunamayad@yahoo.fr
please try tofind out what i can do
 18th of Dec, 2009 by   Ayena yaovi s 0 Votes
i have diificulties of signing in please help me as my ussename is Ghodet and my email address is gunamayad@yahoo.fr
 24th of Mar, 2010 by   marlene_1969 0 Votes
I have problem signing in my user name is marlene_1969 my e-mail adress is marlene-1969@live.com please help me.
 24th of Mar, 2010 by   marlene_1969 0 Votes
please do something
 16th of May, 2010 by   loyalvac48 0 Votes
I'm very upset cause i finally decided to pay for 3 months now i can't get into match.com to use their services...I want my money back.
 25th of Jun, 2010 by   sweettart7840 0 Votes
I had the same problem. I was billed for a whole year when i only wanted it for a try out month. When match debit it for the six months it cause such over drafts in my account. I called my bank and report it as a unauthorize debit. Then i called match to clear the fees but they refuse to refund my bank...
so its best to use a pre paid card. load it up and they cant keep debit because theres no money..lol!
 18th of Jul, 2010 by   myheartbids 0 Votes
Hi i don't know what happened to my account on match.com i need your help. Here is my username myheartbids.
 27th of Jul, 2010 by   Amylee678 0 Votes
Hey I need help I can't login anymore my username is amylee678 or can u just erase my profile and everything !!! Thanks
 10th of Aug, 2010 by   GabrielH09 0 Votes
i try signing into my account but it says that there is a problem with my account and to contact you guys. what do i do? my username is GabrielH09.
 15th of Aug, 2010 by   Dean movealong 0 Votes
Hi all,

I have been unsuccessful at receiving response from Support@match.com support@match.com.au since they had wrongly charged me for a couple of months this year and without my conscent. After numerous attempts at find a solution to this long running dispute I gave up. I then proceeded to chase up the matter with my bank. However, this failed as the banks so called response period for disputes had lapsed...

After this bad experience I will never again involve myself with internet dating sites again...why because sadly so called reviews of match.com had high ratings leaving me with now not trusting any...when a major dating site like this treats their members like this it brings all website dating services into disrepute. I hope others learn from those of us who have been burnt. I have now no hesitation in sharing this bad experience to others. Hopefully, anyone in match.com who have a conscience or those who have the power to do something will...
For me though I will never again...
DC
Australia
 31st of Aug, 2010 by   monea1986 0 Votes
i cant get on my page its keep saying that theres a problem with my account i couldnt get on in the past two wks if yall dont fix it i want my money back i paid already so yall need to fix asap
 31st of Aug, 2010 by   monea1986 +1 Votes
i cant get on my page its keep saying that theres a problem with my account i couldnt log on in the past two weeks if yall dont fix it then i want my money back because i paid 34$ for one month and i cant even log on my account
 31st of Aug, 2010 by   monea1986 +2 Votes
yall need to fix if its not gonna work then yall need to stop charging us
 8th of Sep, 2010 by   Yulduz -2 Votes
I have problem login . Pls do something about this. My email address is ; yulduz1967@hotmail.com
 8th of Sep, 2010 by   Yulduz -3 Votes
I steel cant not login it is big problem for me. Need your help. yulduz1967@hotmail.com

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