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Mastercraft
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2.2 24 Reviews

How responsive is Mastercraft's customer service?

7 Resolved
17 Unresolved
Almost disappeared 🫥
We're pretty sure that if Mastercraft showed up wayyyy more often on ComplaintsBoard and paid more attention to reviews and complaints, it would lead to better results. But for now, the resolution rate doesn't show successful interaction with customers. We advise reviewers to be careful when communicating with Mastercraft and be ready for the chance your problem might not get a response. It's also good to start looking for other solutions if your issues aren't fixed as you want.
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Mastercraft reviews and complaints 24

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6:17 am EST
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Mastercraft SING AGREEMEN/ PAY SEARCH FEE FOR ASSISTED OF JOB SEARCH

i received a letter from mastercraft company from FOLEY, AL 36536 U.S after the company searched a job for me and it said it proved to be successful. i kindly would like to enquire if this company is registered to to give this services. attached please find the letter i received and agreement i should sign and return to the said and company together with a search fee my email address is nadette.[protected]@yahoo.com
kind regards
Maina

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Steller506
, US
Sep 04, 2018 6:43 am EDT

Heres these [censored] number
[protected] never buy their doors, horrid experience horrid service

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Sule Ayinde
, US
Aug 25, 2016 4:43 am EDT

I am one of applicant, Mr Karimu akinpelu Ayinde /agreement number is717150 'all sinely 2010/01/27"I got my agreement letter up it now I have got another letter/my mobile number is23408034793232/ [protected]
Thanks
Mr Karimu akinpelu Ayinde.

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tika prasad sharma
, NP
May 15, 2016 5:12 am EDT
Verified customer This comment was posted by a verified customer. Learn more

dear sir please provide me a job .i am technical qualified person, i have 31 years experience in Indian army. if you call me i will be come next July2016 month in foly.

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SUNDAY SOPLA
, NG
Jan 15, 2011 10:57 am EST
Verified customer This comment was posted by a verified customer. Learn more

please i need your help in finding out the truth about the above company. They sent me a Perseus about the work they secure for me.
Please is it true that they can assist in securing job searching for me.

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benjanim
, GH
Aug 01, 2012 3:06 am EDT

I received a letter from mastercraft company from foley, al 36536 u. S after the company searched a job for me and it said it proved to be successful. I kindly would like to enquire if this company is registered to to give this services. Attached please find the letter i received and agreement. . .

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OPESEITAN SEUN.
, NG
Jan 17, 2014 1:08 pm EST
Verified customer This comment was posted by a verified customer. Learn more

sometimes FEB 6, 1998 AGENT NUMBER 10540 MY NAME IS OPESEITAN SEUN i received a letter for securing a job but the letter got missed today i have found it can i continue from where i stopped then?. check your record and feed me back.this is my email address free200000j@gmail.com i shall be glad to hear from you. thanks.

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CARLITO M. ESPELETA
, PH
Jun 23, 2010 9:50 pm EDT
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I RECIEVED A LETTER FROM MASTER CRAFT COMPANY FROM MR. RICHARD KELLY HE IS A MANAGING DIRECTOR DID YOU KNOW THIS NAME

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shirlyn
, PH
May 13, 2010 4:18 am EDT

Complaint Rating: 100 % with 5 votes
Company information:
MASTERCRAFT COMPANY
P.O BOX 970 309 N McKENZIE FOLEY, AL 36536 U.S.A
United States
Phone: [protected]
mastercraftcompany.com

i received a letter from mastercraft company from FOLEY, AL 36536 U.S after the company searched a job for me and it said it proved to be successful. i kindly would like to enquire if this company is registered to to give this services. attached please find the letter i received and agreement i should sign and return to the said and company together with a search fee my email address is shirlyn_03@yahoo.com
kind regards
shirlyn

ComplaintsBoard
H
5:46 pm EDT
Resolved
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Mastercraft Lifetime Warranty

Purchased Mastercraft Torque Wrench from Canadian Tire in Pincourt, Quebec last year. The wrench was only used once, that's when the ratchet head stripped.

I decided to take it back to Canadian Tire for a exchange seeing it had a "lifetime" warranty but was declined at the customer service counter seeing I no longer had the receipt. The packaging clearly indicated a lifetime warranty however the manager told me a receipt was needed in order to validate the warranty. After spending $75.00 plus tax their so called warranty was crap and so was their wrench!

Please think twice before purchasing anything from Canadian Tire which specifies a "lifetime warranty" because this is clearly false advertisement.

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Me Too Two Too
, US
May 17, 2016 12:37 pm EDT

I am glad you made us aware of this issue, but for your own good, always save receipts even if it's just a picture on a memory card in your phone.

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C.R.A.
South Padre Island, US
Oct 24, 2009 12:24 am EDT

A receipt should not be required if a product has a lifetime warranty, period!
This is a business practice sham used by many companies and something should be done to stop it.
Let's face the facts. Companies place "Lifetime Warranties" on products to encourage or entice us into buying their products, not because the product is better or will last a lifetime. Rather, they're aware that many customers will loose the receipt and they will not be liable to replace the "Lifetime Warranty" product should it fail.

JGraceyStinson
JGraceyStinson
Orillia, CA
Oct 23, 2009 7:02 pm EDT

No it's not...the warranty will be honoured if you have the receipt. In fact the receipt probably has the warranty stamp. This has happened with us as well (different product). We located the receipt and we got our product exchanged.

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6:57 pm EDT
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Mastercraft need new foot that holds sandpaper

can't get parts for 5 inch random orbit sander. Need new "foot' that holds the 8 hole paper sanding discs in place

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Jaba01
, CA
Dec 01, 2016 2:07 pm EST

Same problem. I bought the Maximum model thinking it would last.

ComplaintsBoard
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4:27 pm EST
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Featured review
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Mastercraft - Not made anymore

At Christmas time a few years back my wife bought three sets of Mastercraft Maximum 14.4 Volt Impact Drill Sets, one for myself, and one each for two sons. Each set has had little useage and are, however, now required as we are starting to build a summer home this coming spring. We find now that the batteries will not retain a charge and upon checking at...

Read full review of Mastercraft and 10 comments
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