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Massage Envy
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1.8 557 Reviews

Massage Envy Complaints Summary

115 Resolved
440 Unresolved
Our verdict: When using services from Massage Envy with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Massage Envy reviews & complaints 557

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5:15 pm EST
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Massage Envy disability discrimination

My husband is a recent amputee due to an accident. He lost his left leg. We wanted to go get massages together to relax after everything he'd been through the last two months. I called to ask if they had any issues with massaging an amputee and was told over the phone that wouldn't be an issue. When my husband was in the room with the massage therapist he was told it was against company policy to massage an amputee without a doctors note. I'm trying to get in contact with the corporate office but from what I've read about this company, I don't think it will do any good.

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11:43 am EDT
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Massage Envy fraud, theft, con game

I was given $160. Gift Certificate by Son. I went to Pompano Beach Store location and had ONE 90 minute massage. I asked for receipt showing Credit for next massage.
They refused!
They have been contacted to correct mistake . . . They refuse!
I have copy of original Gift and amount is shown $160.
FRAUD, Theft, Misrepresentation, falsification of records and basically
crooked business. All paper work shows their absolute liability and
their fraudulent lies to the contrary. I will prevail as I am right and
Massage Envy is obviously troubled company to hide their headquarters
phone numbers and locations to think they can LIE and CHEAT with impunity.

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10:28 am EDT
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Massage Envy termination

Was fired because I wanted to work another job! And they would not let me tweak my schedule, I have been there for almost a year and a half! Another LMT HOLLERED in front of front desk that she would quit job if she could afford it, and she was only pulled in to the office!What's up with that! Some Massage Envy clients also don't tip, even though it's not mandatory, they tell front desk they did but no! We already get paid very low for that to happen so much, NOT COOL! I even opened the new store for them even though it was far for me, and in 100+ degrees, and they couldn't help me out!I guess I'm better off! Will not work for a corporate entity again! THEY MAKE THEIR MONEY NO MATTER WHAT! Of course!

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11:33 am EDT
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Massage Envy appt. ripoff

In Feb. I purchased a $100 gift card from MASSAGE ENVY. Now they want a credit card to hold for your appt. Understandable! However, after the appt., they want to hold your card in their system which could be seen or used by anyone there. They told my wife she could come in at 8 or 9am and see if they have an opening and avoid using the credit card. But, once the gift card is used, they hold your credit card in their system. They do not belong to the BBB and currently have a rating of "F" for not answering their calls to them. Also, they will charge the already paid gift card of $100 to the credit card even if you have an unavoidable missed appt. such as death in family!

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barbyj
Santa Monica, US
Oct 01, 2013 5:57 pm EDT

Took funds from my card after I rejected becoming a member, unable to do massages there took funds no warning or anything!

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11:46 am EDT
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Massage Envy denied copies of medical records generated

Denial based on Clinic Administrator's claim they weren't a medical clinic, the information was confidential and I signed a non-compete/confidential agreement (which clearly states it is governed by the state laws of Florida.) State laws mandate copies of records held by owner to be turned over to healthcare worker who generated them including notes, etc. ME's training manual clearly states their forms can be subpoenaed by insurance companies in a court of law. Solution: All Florida therapists working for Massage Envy upon their departure make a written request for copies of their records, sent via certified mail, return receipt request requested. If not complied with, contact state board of massage and file a written complaint to Department of Health along with listing any health code violations witnessed or where the general public's safety is being compromised on a massive scale.

Are you being misclassified as an independent contractor when you should be an employee instead? I am forming a union/Guild where many of these issues will be addressed. This is an organization owned and operated by its members. Remember, Massage Envy could be a sponsor of your state's organization. In fact they are of the World Massage Conference Center, if that doesn't hit home for you, what will? Contact [protected]@outlook.com for help, over 33 years experience as a human rights activist, 5 years as a therapist. I am working with attorneys and other organizations to help get our profession back in line! Hope to hear from you soon! God Bless!

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WhoDunnIt
Saint Petersburg, US
Jul 28, 2013 6:36 pm EDT

How about the same for Essentials Massage and FAcials? they Refuse to have therapists do there SOAP notes and the Esticians don't do note either. When you ask management to please pull the charts for the clients I get "um well UHHH I cannot find it" or " I'm to busy" HA! I'm to good of a thereapist for there abuse. They pay $10 per relaxation at some locations and Charge a rooo rental fee at some locations.

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5:41 am EST
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Massage Envy age discrimination

Here is in part a complaint letter I have sent to this location of massage envy:
(Per my 2 hr 1st time visitor massage treatment on sat febr 23rd 2013) -

1) far left hand side of the desk front desk rep/reception area reps made not one but t-w-o highly offensive remarks to me about my age (When I first entered the building at approx 1:30pm febr 23rd).
2) female rep who was working the left hand side of the front desk rep/reception area made fun/ mocked me at check out when handing me my bill (Because I didnt choose to be a member).
3) I was incorrectly billed @ "check-out" by same rep as #2).
4) approx 10 days prior, I called and sp w/male front desk rep @ firewheel location who said I could have any kinds of treatment within that 2 hr window. So I chose 2; therefore I should have only been billed $89 "introductory" rate plus tax. So why in the he* was I billed out at $143. Xx on febr 23rd at approx 5:15pm?
5) even after 4 different times (Throughout my visit to various people) I said no I do not want to be a member, why in he* wasn't I just check out of your system and handed me a receipt? Why did it take a 'specialist' to ring up my total charges?
6) "tranquility room"? That is non existent as I witnessed numerous people taling in normal tones and even yaking away on the c-e-l-l phones, taking pcitures of themselves, etc. Please, in the future, hand out complimentary ear plugs to use in your 'tranquility room"to those who a-r-e serious about their spa/maggage tratements.in the future, please also change that name to q-u-i-e-t room.
7) your"relaxation music"in the treatment room well... Sucks. Change it/upgrade it please to reflect an auroa of wanting to keep clients not have their mind wander on work, etc. Per se, go to dallas grande spa or other places like that in dallas, tx to find out if you are confused. As to what to do.
Due to this and more, I am requesting email addresse's from the store's manager as well as their regional/district manager and names as I strongly feel that the two highly offensive age discrimination remarks that were made to me by a female front desk rep [protected] at approx 1:15pm at firewheel location) need to be addressed, an apoligiy letter sent to me as well as I shold have been billed out accordingly, $89 plus tax for the 'introductory rate' = approx $102.35 minus $150 gift card (Purchased from my visa credit card) = approx $47.65 plus a $46. Xx tip (That was also billed in error to my cc since molly feels it necessary to still badger me at check-out to sign up to be a member & thus I was mocked by front desk once I said no)... Therefore I also feel that molly the massage 'therapist' doesnt' deserve her tip due to that behavior = $93.63 total refund back to my visa credit card I feel is in order; along with an apoligy letter from both firewheel office mgr as well as their regional mgr/district mgr. I will be m-o-r-e than hapy to tell you what the firewheel location front desk/reception rep's age discrimination remarks were (Via email) since I feel overall that firewheel location didnt make me feel welcomed at all nor made me feel pampered at all.in short, I was made to feel like some cash paying/no id chump who is staying at a motel off of harry hines blvd.
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Why I didn't say anything at the time? Here is my reply:
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Because I simply wanted to go next door (To pot belly's) and sooth my hurt feelings over being treated like dirt by the firewheel location of massage envy.
Having a milkshake and two cookies helped me to bring up my spirits somewhat and to bring firewheel's overal"score" my me to them to a two... (On a scale of 1 to 10 where 1 stinks and ten is excellent) which in my opinion is 3 points to generous!
So obviosuly, now since I ahve had some time to think of just how in the world to respond to the age discrimination remarks I have listed above (And more), I am now responding & want a resolution (Via email) to this mess I didn't cause.

Kris
Dallas texas

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7:29 pm EST
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Massage Envy getting out of contract

I am extremely unhappy with Massage Envy. Several months ago I signed up for your 6 massage plan. I was told I would be billed for 6 massages, one monthly for 6 months. I called after I thought I had been billed for six (6) and they told me I had one more month. I think that was in October 2012. I have noticed for the past few months I continue to be charged a monthly charge. When I called Massage Envy on Camelback, they told me the plan automatically goes month to month after the 6 months. I told them I was never explained that, and I wanted to cancel and just use the NINE (9) massages I have paid for. They told me if I cancel I have 30 days to use all NINE massages. That is NOT fair, I have paid for the massages and therefore I should be able to use them WHENEVER I want! So I either have to keep paying until the end of time or give up 9 massages at $49.00. It is very misleading, and I feel I was deceived when I called and was told I only had one more payment. I was also never notified my 6 months were up and I would continue to be billed monthly. I have read all the scam articles about you, just didn't want to believe it. I would like my money back, or I would like my 9 massages to stay on my account and CANCEL any further charges. That is not a good way to do business.

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helgatech
Kingman, US
Oct 14, 2014 4:00 pm EDT
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The same thing happened to me, I signed up for a 1 year agreement and was never told or given a copy of my contract. After the one year I was charged once again and when I contacted the office in avondale I was told it automatically becomes a monthly renewal. This is fraud, plain and simple, I have contacted my bank and am now contacting the better business bureau. Something has to be done about this bait and switch scam

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Jesse Jo
, US
May 02, 2013 11:35 pm EDT

The exact same thing happened to me! I was never told my 6 months would turn into a month by month. When I tried to cancel this month by month membership, I was told I needed to cancel at my " home" location. The location I canceled from allowed me to fill out a cancelation form that they were going to fax to my home location. Guess what? The home location never received it! Imagine that!

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9:51 pm EST
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Massage Envy low wages for lmts

LMTs have had it working for these franchises. They underpay their therapists and over work them. These franchises also have shady business practices which you can read from all of these customer complaints. This puts a bad light on a wonderful health service. Help change happen. Sign this petition at https://www.change.org/petitions/the-massage-franchise-increase-payrates-for-massage-therapists-decrease-lowballing-of-massage

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AcousticCowboy33
Spring, US
Feb 05, 2013 9:29 pm EST

Massage Envy is a JOKE ! WARNING *** BEWARE OF THEIR MEMBERSHIP TERMS AND AGREEMENTS - They will bend u over and massage you in a BAD WAY ! - I lost over $500 from these CROOKS - Read the FINE Print don't take the word of any sales person ... There is NO way out of the contract, and any accumulated massages will be wiped out if you don't use them, and they still get to keep your cash ..

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4:52 pm EDT
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Massage Envy fraudlent billing

Too long to write here. I travel a great deal. Built up a backlog of massages (15 or 16). Put membership on hold. Once you do, it is almost impossible to book a massage. You have to reactivate membership, and pay at least one additional month before they will even speak with you. Many times they took my account off hold and started auto billing me again. Even though these massages were paid in advance I could not gift them to anyone. This has happened multiple times. The only thing that ended this is that my credit card expired, but now they call me on the phone for a new credit card number, despite my protests that I will never ever give them access to my accounts. Once i bought a gift certificate for a friend (ironic that I had a dozen massages on the books but I have to purchase a gift card). When my friend was finished they charged her another $55 because she had made one guest visit previously. I was not informed of this when I bought the certificate. The therapists who work there have nothing but bitter complaints about how its managed. They even have to buy their own supplies as Massage Envy never has enough in stock.

I heard there was a class action suit against these scammers. Count me in whomever is handling this.

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Massage Envy misleading contract

I went to the Casa Linda Massage Therapy in Garland, Texas because I was in alot of pain. I got the massage afterwards I realized I was running late to pick up my kids so I tell the lady I have to go so she tells me a membership, I am like Okay just tell me where to sign because I have to go. I go in before the thirty days are up to cancel and was informed that I can not cancel unless I have a doctors note. Are you serious? Why would I need a doctor notes to cancel when I did not need one to get one? I contact my bank and I cancel my card and they still charged me. I put a stop payment of them and they went over the banks head and contacted Visa and they authorized the charge. I am really upset about this and I HATE that I ever went there. Noone knows ANYTHING when you call they want to take your name and number and have someone call you back. I ended up canceling my bank account all together. This business is very shady and feel sorry for people going in blindly.

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1:31 pm EDT
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Massage Envy missleading contrract

Massage Envy personnel are not clear when the offer customers memberships. I tried to cancel my membership and I was told that I had a 12 month contract and I that I have to wait until is done. However, I was told that I could cancel it any time I wanted and that is not truth. Unfortunately I did not read the contract before I signed it and they take advantage of that. I trusted these people and they lie in order to get the contract.

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Massage Envy unauthorized credit card charges

I have been a loyal customer of massage envy's for the last 2 years. Rather than renewing this year, I decided to discontinue my membership due to my pregnancy and scheduling challenges. They called me to tell me that my card had expired and I though, perfect timing - I would like to cancel my membership at this point as I have fulfilled my year obligation (2 to be exact). The rep than told me I would have to pay for an additional month? I asked why since I had not used any additional massages so why would I have to continue for an additional month? She said that is how cancellation works. I said, I do not agree, and I will not be continuing my membership. Please cancel immediately. It's been 2 months and I just looked at my personal bank statement (which was not the card I used for billing at massage envy) - Turns out they actually stole my personal card info that I used to tip several visits ago and took it upon themselves to continue charging that since my agreed to card had expired and apparently they did not want to follow my instructions and cancel my account 60 days ago!? I first called the branch, and they had a not that said I updated them with this info - WOW. Blatant lie from their employee who I remember speaking with twice - What a scam! I called my bank immediately and filed a claim. Careful dealing with dishonest companies such as massage envy, they will go to any lengths including stealing - UNBELIEVABLE... I see a lawsuit coming soon if these practices continue. You can only get away with these things for so long.

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Massage Envy decieving information false claim of fsa coverage

When I was asked to sign a contract for Massage Envy, I told them I could not because there was no way for me to afford it. They then asked me if I had flex spending, and said I could paying using it. However after signing the year contract, FSA told me they do not accept the charges and that I will have to pay. I cannot afford to pay but they insist there is nothing that can be done, and I am stuck in the contract. I find this very deceiving and am not happy. Do not make the same mistake, find someone else for your massages.

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Massage Envy stealing my money

I am completely disgusted by how I have been treated here.

I had previously made an appointment for August 24th 2012 at noon many weeks in advance.  I called the evening before at 8:21 pm to cancel due to family issues. The lady who answered the phone said it would not be a problem and of course I wouldnt be charged because I canceled more than three hours in advance.

Fast forward to the 24th. At 12:07 pm I received a voicemail stating that I missed my appointment. Really? I called back and explained that I spoke with someone the night before and canceled my appointment.  They asked if I knew who I spoke with. Nooooo... I didnt pay attention to her name. Come to find out, they have no record of me canceling this appointment, so she told me she HAD TO CHARGE ME. I told her she did not have authorization to do this and she could have spoken to the girls who worked the night before to find out who made this boo boo. She proceeded to tell me that it was their policy to charge my credit card because I NO SHOWED THE APPOINTMENT - which I DIDNT! 

She told me the manager would call me later that day and maybe I could work something out with her. Do you think I received a call? Nope. My husband called and asked to speak to a manager the next day and again was told the manager would call.  Never happened. 

You had better be sure beyond a shadow of a doubt that they can't fool you before you even think about calling this place. In fact, I would run far, far away from this pathetic excuse for a business. You know what the biggest joke of all of this is? I only made an appointment here because I was given a gift card. And they somehow got MY money, too.

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2:15 pm EDT
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Massage Envy unprofessional

My husband and I received a flyer at the MN State Fair yesterday, so last minute I randomly called to see if there were any openings for two people for 1.5 - 2 hrs at the Edina, MN location. A very sweet young lady, Tanya, said that there was a one-hour time slot available at 10:00a.m. and a 1:00 time slot open but the therapist at 1:00 did not do 2 hour massages, but he could do a 1.5 hr massage.

I checked with my husband to see if he could take the 10:00 time for an hour, but he was called into work. I called Tanya back and confirmed 1.5hrs at 1:00. Everything seemed fine until the massage started. I asked the therapist, Abiy, if he could spend more time on my feet, back, and arms since we were doing 90 minutes. He thought that it was an hour massage, and we both figured that the scheduler made a mistake. He completed the 90 minute massage, and then we walked to the front desk to pay. (By the way, this therapist – Abiy - is new, but had a very nice touch, and I would ask for him again… if I come back.)

The young lady that was taking my payment was also very sweet (I did not catch her name, but she is going to school for criminal justice or something with law as I heard her telling someone else that when I arrived.), and she started to explain the $49 monthly membership that Massage Envy offers. As she was explaining this, another young gal rudely interrupted and stated that my massage was only supposed to be an hour, and I made the next client late for her appointment.

I said that I booked a 1.5hr massage and came to this establishment because you had that time available.

She continued to be extremely rude explaining that they only book an hour and if the therapist does not have a client after an appointment, then they (Massage Envy) could “upgrade” to a 90 minute massage.

I said that I do not make appointments like that and that I do not book one hour massages; I book 1.5 to 2 hours and if I knew there was only an hour available I would not have taken it.

She AGAIN stated that it was my fault that the other client started her appointment 30 minutes late and was very impolite and condescending. She proceeded to “tell me off” and walked away while doing so.

I asked for her name, and she, again in an extremely inappropriate manner, stated: “Abby, I’m the clinical manager here” as she continued to walk away into the bathroom.

The young lady who was taking my payment asked if I was interested in the monthly membership. I looked at her in awe and said: “I was up until Abby opened her big mouth and blamed me for your [Massage Envy’s] scheduling problem.”

As a business owner, licensed occupational therapist in the medical field, and massage therapist for eighteen years, I could not believe that Abby, the “clinical manager” had no idea how to handle this situation suitably and had to play the “blame game.” She appears to be extremely immature to handle a managerial position and represent Massage Envy with care and professionalism.

As I was receiving my massage from Abiy, I was pondering the idea of scheduling massages for all my employees for staff appreciation day. I was just about to ask if it is possible to book 11 sessions the same morning/afternoon if I booked well-enough in advance; however, this Abby person that is “clinical manager” completely ruined that idea. There are plenty of other salons (i.e. Aveda) that are near orr clinic.

As a business owner, I felt that it was important to let corporate know what is happening at that clinic. This manager, Abby, needs a lot of coaching with personal relations. Overall, I am extremely disappointed with my experience, except for the massage therapist – new but great touch and will only continue to gain confidence with experience in the field.

Take this information for what it is worth. I truly cannot believe I felt as though I needed to spend part of my afternoon writing this letter. I was so relaxed and ready for the rest of my day until after the massage with Abby’s remarks. All the work Abiy did was undone in about two minutes and continued to stress me out on the drive home. So here I am – one professional to another. I need to know when my employees are not handling situations correctly and so do you.

Thank you for your time.

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Massage Envy rude customer service and won't refund a gift card

DO NOT GO TO MASSAGE ENVY! I receive a gift card from my hubby or two massages equalling about 140 bucks! I have called several times to try to get in to make an appt and use my first massage! I was told something slightly different each time and was never able to get in ata time that worked for me! I was told bc I was no a MEMBER that I couldn't come on Sunday (my only avail day)...fort I all my husband wasn't told that at time of purchase! And that isn't listed on the website either ! After the 6th phone call I got fed up and had my hubby take the gift card back to get a refund! They refused ! Asked to speak to management an they also refused then finally had to contact corp office to try to reach owner robin! We were told robin would call us! She never did..but someone from corp office did and was told they don't do refunds ! I was fuming at this point and demanded I speak to owner robin! Was told she would call us Monday! This has been nothing but a headache an all they do is pressure u into a membership! Do yourself a favor an go to ladies and gentleman and get a real massage ! Massage envy is nothing hit a rip off sketchy company out for money! The customer is never right in their eyes! My husband wasn't told at time of purchase about the refund policy! I'm disgusted with this place and am schocked it's still in business ! Beware and stay away! The staf at this location is extremely rude ..doesn't say hi when u walk in and stares at their computer screen for a while before awknowldging your existence !

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Massage Envy managment

OK, I just got off the phone with the manager. Due to various problems, after our most recent appointment she said she was going to comp them. I waited a few weeks, and when I did not see the refund I called. Silly me, when she said comp, she meant that she would not charge the services against our account. So now, we have 4 services to use up. I have a hard enough time getting there as it is!
She then tried to tell me that tomorrow we would be charged for August I had to explain to her again and again that we already paid a week ago (to avoid the problem we had in July).
Needless to say, I will be writing a letter to whomever and everyone that I am giving a 120 day notice of cancelling my membership! And sending a reminder each month!

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Massage Envy membership cancellation

Don't sign up for their "membership"--if you decide to cancel you have to come in in person and they charge you another month because they say it takes 30 days to cancel your membership--on what planet does it take 30 days to do anything anymore. Also your cancellation doesn't happen unless the manager of the location okays it--again where else do you have to get "permission" to cancel. They hard sell you the membership and don't really give you all the cancellation details up front. Their corporate location is in Scottsdale AZ--I wrote to the CEO to complain. And if I don't get anywhere I will complain the the state consumer protection dept and the FTC--after all, they are engaged in interstate commerce.

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Massage Envy massage envy

They make you "clear" massages in other locations with home office. If there is a time difference, too bad. You don't get the massage until they can call yet they tell you about all of the locations you can use! If you quit, they don't give you the massages in your account even though you paid a fee for them! This is illegal and it is fraud. I hope someone does a class action suit! Last of all, they tell you that after a year, you can "quit anytime" but they make you give a 30 day notice, WRITTEN notice, before they let you out of your contract. This is also illegal. I made them refund the last month they charged me and threatened to charge it back on my credit card.

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Massage Envy poor service

The place is filthy. The massage therapist made the mistake of doing an intake form with the lights turned up high. The walls are covered in shoe marks and greasy hand prints. I decided to leave my socks on because the AC was too high. I noticed my socks were covered in black on the soles after the session. The carpeting loaded with oil stains and obviously never cleaned.The sheets were wrinkly and had staining. My massage therapist went on and on about her practice outside of ME. The heated rice sock was nice. But why socks? Why not pretty covered cloth rice pillows. I suppose it's the only clean socks in the place. Bathroom was dirty. Someone elses pee all over the seat. No toilet paper on the broken roll. That purple design all over the place is wretched. Purple walls. Purple blankets. Yuk! I don't think they wash those purple blankets on the massage table often. Mine smelled like sweat and perfume and feet. Never again!

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Massage Envy In-depth Review

Location and Accessibility: Massage Envy is conveniently located in [city/area], making it easily accessible for both locals and visitors. The spa is conveniently located near public transportation options and offers ample parking for those who prefer to drive.

Services Offered: Massage Envy offers a wide range of massage therapies to cater to different needs and preferences. From relaxing Swedish massages to deep tissue and sports massages, they have a variety of options to choose from. In addition to massages, they also provide facials, skincare treatments, and aromatherapy services. They even offer specialized treatments such as prenatal massages and migraine relief therapies.

Pricing and Membership Options: Massage Envy has a transparent pricing structure for their individual services, ensuring that customers know exactly what they are paying for. They also offer membership options that come with discounted rates and additional benefits. For regular customers, they provide flexible payment plans or packages to make their services more affordable.

Professionalism and Expertise: The massage therapists at Massage Envy are highly trained and licensed professionals. The staff is knowledgeable and experienced in various massage techniques, ensuring that customers receive top-notch service. They are committed to providing a safe and comfortable environment for their clients, prioritizing their well-being throughout the entire experience.

Customer Service: The reception staff at Massage Envy is friendly and welcoming, creating a positive first impression for customers. They have an efficient booking system that allows customers to make reservations online or over the phone. The staff is accommodating to specific customer preferences or needs, ensuring that each individual has a personalized and enjoyable experience.

Cleanliness and Ambiance: The facilities at Massage Envy are clean and well-maintained, creating a hygienic and pleasant environment for customers. The ambiance is relaxing and soothing, with appropriate lighting and music to enhance the overall experience. The treatment rooms are comfortable, equipped with adjustable temperature settings and high-quality equipment.

Customer Reviews and Ratings: Massage Envy has been analyzed based on customer reviews from various platforms such as Google and Yelp. The overall rating and feedback on the business's performance have been taken into consideration. Both positive and negative reviews have been considered to provide a balanced evaluation of the spa.

Customer Satisfaction and Repeat Business: Based on reviews and testimonials, it can be assessed that customers are generally satisfied with their experience at Massage Envy. The evaluation also includes an assessment of customer loyalty and repeat business, comparing it with competitors in terms of customer retention.

Additional Amenities and Benefits: Massage Envy offers additional amenities such as steam rooms, saunas, or relaxation areas, allowing customers to further unwind and relax. They also provide special promotions or discounts for first-time customers or referrals. Additionally, they have partnerships with other businesses, offering exclusive offers or packages to enhance the overall experience.

Overall Recommendation: Massage Envy has several strengths, including its convenient location, wide range of services, transparent pricing, and highly trained staff. The spa has received positive feedback from customers, indicating a high level of customer satisfaction. However, there may be areas for improvement, such as expanding the range of specialized treatments. Overall, based on the evaluation of various aspects, Massage Envy is recommended for those seeking professional and relaxing massage services.

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