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2.7 40 Reviews

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Mary Kay reviews and complaints 40

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12:56 pm EDT

Mary Kay timewise repair volu-firm the go set

I purchased this skin care product, (a skin cleanser and skin tightening) from a Mary Kay Representative, Monique Gilmore and my skin was burned. I contacted her and she came back to my home and gave me 2 botanical effects to help with the burn. Please contact me at [protected]. I've been trying to contact Monique but she isn't returning any of my calls and my skin is burned on my neck, under eyes, and on chin.

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1:11 am EDT
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Mary Kay mary kay consultant

So I ordered about $300 dollars worth of Mary kay products from a person I know. Fast forward a month and my products still haven't gotten to me. Apparently she had them shipped to her house for some odd reason and not my residence which is a little strange so I called Mary kay to see what the deal was and the Mary kay rep on the phone said she had just ordered my products .. after a month really? So a day later she brings my products and it doesn't look like I have everything so I ask her "is that everything?!" Her response "yes that's everything" so little did she know earlier I talked to the rep and she told me all the products I ordered and when they where due to arrive so I guess my question is why am I missing items from my order that I paid my hard earned money for? I want the items I paid for or my money back I will NOT be ordering from Mary kay again because of this it's annoying and unprofessional on her part. Just because you know me doesn't mean you can screw me over

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12:08 pm EDT

Mary Kay gift card scam

My son for mothers day bought me a special gift package which cost him sixty dollars it included a free pampering session and a twenty dollarr gift card. I told the consultant several times I was not interested in the session and sent her the two products I wanted. After giving the run around for over a month the consultant tells me the gift card can only be redeemed at a session which at no point within our texts back and forth did she mention it initially. I feel that this is cery deceiving and poor business etiquette. I would like to have my son get his twenty dollars returned. The consultant name is Ana M Brizuela.

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4:17 am EDT

Mary Kay I am making a complaint over a pay arrangement made for the 199.00 travel bags

I attended a "free facial" party with Melissa Simms and Crystal Rodgers. I purchased 2 travel bags. Melissa was also my boss at the time. Crystal is Melissa daughter. I was told during this party that i could make whatever pay arrangement i felt i could afford. I agreed to do $50 a month. Melissa decides to take it upon herself to take $50 to $70 wach wwek from my check until the first one was paid off. Even after me stating several times tgat this was way over my budget considering the fact that i had now become homeless. I without a choice paid the first bag off within a month. The second bag we had agreed would come off my child support card on the 5th of each month . I didn't receive child support for the month of may and melissa and i were having issuesof our own. Mainly over me being late for work. I decided to go ahead and tell her i no longer wanted ro work for her. So atthis point Melissa decides to confiscate my whole check for payment. She also had her daughter messaging me letting me know hiw worthless i am and then accused me of stealing from her. Even after the accusations she still wanted me to work for her. This is not right. I can't take care of my children this week because she decided to take all of my money and pay way more than what we agreed

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10:45 am EST
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Mary Kay Fraud and Theft

I am reporting fraudulent activity from an encounter with Tracy Grodsky-Dunn. I encourage others not to do any business with her or Holly Grodsky of Mary Kay Cosmetics.
I have found that her daughter Sarah Megan Grodsky aka Sarah Megan Flauta aka Sarah Ari Flauta is a scammer using personal information from customers to steal their identities. Sarah and Tracy have already stolen thousands of dollars from me. There is also evidence of other crimes. I am reporting this so that others will not fall victim to their lies and fraud and that they will return the money they've stolen.

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Anonymous Username
, US
Jun 24, 2015 11:39 am EDT
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I am the original author of this post. I wrote this fraudulently and it is NOT TRUE!

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10:30 pm EDT
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Mary Kay Homeless because of Tracy Grodsky-Dunn, Business is a Scam

Work/Home [protected]
Cell [protected]
Website: http://www.marykay.com/tracygrodsky-dunn

Tracy Grodsky-Dunn's sham business is a fraud! It is suspected that she has been working with her daughter Sarah Flauta (aka Sarah Megan Grodsky) and her ex-husband Allen Ray Grodsky to scam people of thousands of dollars. They trick and use people by exploiting two children named Sabriel Elizabeth Flauta (6) and Kimiko Raelynn Flauta (3). They have been known to steal personal information through hacking and using that to apply for fraudulent loans under other people's names. They have stolen over $10, 000 from me, and I have been asking for them to return all of it as I have been struggling financially and have been homeless because of them. I am hoping that they will do so soon. In the meantime, I will continue posting these scam reports and spreading them around until they return my money.

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Update by PlzHelpMe
Aug 06, 2015 3:28 pm EDT

All of the posts regarding Tracy Grodsky-Dunn is COMPLETELY FALSE AND FRAUDULENT! Mrs. Tracy Grodsky-Dunn was not involved in any of the scams that took place! I was the author of the original posts and I wrote those fraudulently. They are NOT TRUE!

Tracy Grodsky-Dunn is a respected businesswoman, who has built a successful career as an Independent Senior Sales Director with Mary Kay Cosmetics.

The scam reports about her and her business are FALSE and were a result of a huge misunderstanding. She was not involved in any of the events that took place and had nothing to do with any scams or fraud. And I apologize for all of the trouble this has caused.

8/4/15 LU

Resolved

All of the posts regarding Tracy Grodsky-Dunn is COMPLETELY FALSE AND FRAUDULENT! Mrs. Tracy Grodsky-Dunn was not involved in any of the scams that took place! I was the author of the original posts and I wrote those fraudulently. They are NOT TRUE! Tracy Grodsky-Dunn is a respected businesswoman, who has built a successful career as an Independent Senior Sales Director with Mary Kay Cosmetics. The scam reports about her and her business are FALSE and were a result of a huge misunderstanding. She was not involved in any of the events that took place and had nothing to do with any scams or fraud. And I apologize for all of the trouble this has caused. 8/4/15 LU

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CaliforniaQ
, US
Oct 02, 2012 4:27 pm EDT

I can't believe there are such lowlifes who would do something like that. They should be ashamed of themselves. And they better return your money. I'm sure they'll get their comeuppance. Hopefully their house will burn down and they'll see what it's like to live on the streets.

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12:03 am EDT
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Mary Kay Unauthorized charges and Fraud

I was rip-offed by this lady Tracy Grodsky-Dunn. I think that her daughter named Sarah Flauta was working for her and tried to sell me some products. I did not display any interest in purchasing from her but she kept insisting that she could get me a good deal. I refused and the next thing I know, they had taken my information and charged me thousands of dollars. They lied to me about the stolen money and I have never even bought anything from them nor have I received anything from them. Do not trust either Tracy Grodsky-Dunn or her daughter Sarah Flauta. They are con artists. I do not understand why they would want to steal money from me but from the looks of Tracy's house, she has been stealing from other people. I still want my stolen money back and I am willing to update my complaints to show that maybe these people really aren't heartless after all.

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Anonymous Username
, US
Jun 24, 2015 11:13 am EDT
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I am the original author of this post. I wrote this fraudulently and it is NOT TRUE!

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Anonymous Username
, US
Jun 05, 2015 10:15 am EDT
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Due to FALSE information, this post has been resolved and has been requested to be removed immediately!

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Truthseekerr
, US
Mar 04, 2014 7:24 pm EST

You are clearly posting the same complaint amusing different user names. You are pathetic and clearly have no life. If your complaint is true you would have filed a police report and nipped this in the bud. Grow up you immature liar and stop posting information about children. You are sick.

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User0183012
Boulder, US
Jan 12, 2013 11:57 am EST

This is a warning to anyone already doing business with Tracy Grodsky-Dunn or considering doing business with her in the future. She and her daughter Sarah Grodsky (aka Sarah Flauta) are FRAUDS and THIEVES. I know some victims that Sarah has stolen thousands of dollars from. It is suspected that Tracy is directly involved in the theft, and she has done nothing to correct it especially the unauthorized charges and stealing of personal information. I have also experienced racist and condescending behavior in my interactions with Tracy. She needs only to have her daughter Sarah return the money in full back to the victims and I will not further my complaints.

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DisgustedCo2004
Pje, US
Dec 30, 2012 12:23 pm EST

Work/Home [protected]
Cell [protected]
Website: http://www.marykay.com/tracygrodsky-dunn

Tracy Grodsky-Dunn's sham business is a fraud! It is suspected that she has been working with her daughter Sarah Flauta (aka Sarah Megan Grodsky) and her ex-husband Allen Ray Grodsky to scam people of thousands of dollars. They trick and use people by exploiting two children named Sabriel Elizabeth Flauta (Jan. 26, 2006) and Kimiko Raelynn Flauta (Jan. 20, 2009). They have been known to steal personal information through hacking and using that to apply for fraudulent loans under other people's names. They have stolen over $10, 000 from me, and I have been asking for them to return all of it as I have been struggling financially and have been homeless because of them. I am hoping that they will do so soon. In the meantime, I will continue posting these scam reports and spreading them around until they return my money.

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Jane1962
Denver, US
Jul 16, 2012 5:02 pm EDT

I heard that Tracy was going to be fired from Mary Kay for her fraudulent scams. She gives a bad name to the rest of us. And I just hope she ends up living on the streets like her daughter. She has even been caught having an affair with someone and her husband was the one who found out. It just makes me sick, that someone like her could do something like stealing money and cheating. Well, God will deliver his justice onto her and her shameful family. Of that, I am certain.

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country cowgirl
Dallas, US
May 18, 2012 10:18 am EDT

Similar thing happened to me. Tracy and her daughter Sarah will do anything for money especially lie about it. They even resort to having Tracy's ex-husband Allen Grodsky hack into accounts just to retrieve personal information. They ought to return that money to you, and for their sakes, I hope they do.

The Lidman Foundation
The Lidman Foundation
Lewisville, US
May 16, 2012 1:42 am EDT

A 38 special.

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M
7:17 am EDT
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Mary Kay Mary Kay henry

Mary Kay Henry is a ripoff because she acts as if she is a leader for the people when in reality she is guilty of embezzlement of funds

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Update by Mike mallace
Apr 18, 2012 7:20 am EDT

Mary Kay owes me money we had bet in Vegas and she has not given me the money we had bet on in Vegas
She is a crook and thief

Update by Mike mallace
Apr 18, 2012 7:24 am EDT

She wrote me a fake check when we went to Vegas and so I made up for it and am now dating Paula her partner who works for the teamsters I still want my money

Update by Mike mallace
Apr 18, 2012 7:18 am EDT

I agree fully and unequoivacally

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francisco diaz
, US
Apr 17, 2012 11:01 am EDT

Mary Kay Henry, National Labor union activist has allegedly been arrested for escorting and prostitution for VIP clients. It is not for sure if she was part of the ring that led to the arrest of the former New York Governor but she was allegedly arrested with a IT consultant who worked for a washington lobbyist. She had herself stage an arrest the next week during an occupy protest to confuse the subject

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Mike mall aces
, CA
Apr 18, 2012 10:43 am EDT

I agree too. Now who's Mary Kay henry?

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12:50 am EDT
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Mary Kay Was lied to did not get prize as promised

Went to a fair at Mueler airport for a local school. There was a Mary Kay rep holding a drawing for product I submitted my name and stated on it I was NOT interested in selling the product. Later I got a call from the rep saying I was runner up and had won a lip gloss we were planning how she was going to get that to me. She scheduled me to meet her at the pink dot place north austin on a thursday meeting night to pick up my prize. She did not show up and I had to sit through a total sales pitch meeting that I thought was a bunch of BS. And no one had my FREE PRIZE lip gloss that I showed up there for. The director texted my address to the rep to mail my lip gloss. I have left messages with this rep to return my call. I believe I will not get what I was promised my gift I supposedly won and I really do not think the sales rep has the ethics in her and her organization to call me back.

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1:45 pm EDT
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Mary Kay - Rude and pushy customer service

I live in Japan and there is a Mary Kay cosmetics booth in one of our local department stores. I searched online and found Michelle Zimmerman's website that contained a virtual makeover using their products. I registered using the bare minimum of my personal information to try out some colors and products. One month later I received the following email from...

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8:28 am EDT
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Mary Kay Scam, Fraud, and Theft

Tracy Grodsky-Dunn lied to me and ended up stealing money from me. I also know that she is committing tax fraud and not reporting the money she has hidden from the other people she stole from. Apparently, she has stolen money from others as well. Her business is a scam.

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frelynne
, US
Jun 22, 2016 6:30 am EDT

I ordered Mary Kay Cream Lipstick Apricot on May 26 2016 and paid 20.00 for a 15.00 lipstick to be mailed to me.
Today is June 21 2016 and I still do not have the lipstick
I found out that the dealer did not mail the lipstick until June 15 2016 20 days after I ordered it I will not be ordering from them again

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Anonymous Username
, US
Feb 13, 2015 10:09 am EST
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Due to false information, this post has been RESOLVED.

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Carrie D.
Lafayette, US
Aug 20, 2012 7:56 am EDT

Indeed, this was very informative. I was looking into doing business with Tracy Grodsky since I was interested in purchasing some Mary Kay Cosmetics. But after reading this and the other scam reports on her, I've changed my mind. She is an awful person. And I encourage everyone else who is buying from her or thinking about it, to find someone else to do business with. Thank you for the report. I will spread this information among everyone I know so that they know to stay away from her business.

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agreed#
, US
Jul 10, 2012 10:16 am EDT

There are A LOT of complaints about these scammers. I really do think they just need to give the money back and just APOLOGIZE to whoever you took it from.

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mr.riy
Richland, US
May 21, 2012 3:01 pm EDT

I'm sure a lot of people are suing them and are planning to. They get what they deserve.

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WYD
, US
May 10, 2012 11:59 pm EDT

I agree with most everyone here. Tracy Grodsky-Dunn, her daughter Sarah Flauta, and their entire family are all disgusting ### for doing such things like stealing money from someone. Why don't they just RETURN every F#CKING cent that they've taken!?!?! I'm seriously PO at these kinds of ###s.

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God is with us
, US
Mar 04, 2012 12:02 am EST

I overheard Sarah telling someone that she was an atheist and she was also criticizing Christianity and other Religions. She even had the nerve to say how stupid people were for believing in God. They are awful people, and i know that they will burn for what they've done.

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clair m
, US
Feb 21, 2012 6:37 am EST

Here is a bit more info that was posted about them from another victim.

"Similar thing happened to me. They are just as bad as you described them if not worse. I had met them only once but that was enough to convince me that I never want to deal with them again. There was so many things wrong with them like when I was waiting in the room when the one who said her name was sarah Flauta started talking on the phone. She kept going on and on about how overweight her sister Holly was, how her brother Ben was hiding the fact that he was gay, how her dad Allen was still obsessed with Tracy's affair and how her husband (i think his name is George) was leaving her because of his attraction to men or something. She has some major problems. She just wouldn't shut up about it. And talk about too much information. It was a very awkward situation. If that weren't bad enough i even found out a couple of weeks later that my identity had been stolen. Sarah had used my identity to steal over $3000 in the span of one week. She needs to get a life. She had told me she wanted to become a teacher or something like that but there is no way I am letting her anywhere near my kids. She'll most likely end up in prison before that happens."

As you can obviously see, this Sarah Flauta is probably the most f$#%ed up out of all of them. It would be better for her to spend her life in prison since all she does is lie and steal like everyone who's already in jail. She belongs there already.

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butterfly angel
Beecher Falls, US
Jan 27, 2012 3:14 am EST

Tell me about it. I've actually seen the addresses where she is wiring the stolen money.

Must have millions of dollars by now...

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kendalgh
, US
Jan 20, 2012 6:08 am EST

I've heard that Sarah Flauta (grodsky) was into drugs and alcohol. She appears to be unfit to be a parent, let alone someone around children. I heard she wants to be a teacher but I would never let her near mine. I remember Tracy told me about Sarah's D.U.I. when she was sixteen and how she got into a car accident because of it. Its too bad that didn't killl her.

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4:34 pm EDT

Mary Kay Will not make your day!

I purchased over $120.00 worth of Mary Kay products at a Mary Kay Party. To all of our surprise I had a severe allergic reaction|. I was talked into trying different products instead of getting a refund|. I didn't have any luck with the other products either?. Now I am said to get around $60!.00 as a refund|.

Imagine being excited about a new "age fighting" product and waking up looking like you've been stung all over your face by a nest bees!.

That wasn't the reaction I expected, .

Mary Kay did not make my day!

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AmberDear
San Diego, US
May 21, 2012 6:13 pm EDT

If you didn't have a reaction to the product at the time of the party, then you are not allergic to the product. A reaction would have happened within minutes of trying it. What has been your routine up to this point? If you have been in a routine of NOT rehydrating your skin with a moisturizer, then you would have had the same reaction no matter what product you used. As far as a refund / exchange, I think you probably misunderstood how it works. Mary Kay is 100% refundable. However, there sales slips DO SAY that anything over $25 can be refunded up to midnight of the 3rd business day. If you waited after the 3rd business day, then the consultant was doing you a favor, of which she does not have to at this point, by offering you half the money back. If you receive money back, you should return the product back to her as well.

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7:51 pm EDT
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Mary Kay Charging fee on my credit card after I spoke to you to cancel

I called you all 2 months ago and ask to discontinue your service. You said ok. But you are still charging my credit card. I have called and called and no one picks up the phone. I am getting very irritated at this.

Mary Kay Gray

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10:58 pm EST

Mary Kay Misled to think I was to be a &model& in a make-up presentation

I work at a hotel near the Cape. The other day I as approached my a girl who said "I'm so sorry, this might seem a little forward, but I really need a model for a Mary kay make-up presentation this Sunday, would you be interested?" Of course I said yes, totally flattered.

She said if I wanted to bring friends along I was welcome to do so. I was so excited I told my family and friends, and even invited a few of my friends along, thinking innocently, that I was going to be a "model" for a make up presentation, like the girl had said. First of all, the location was WAY out of the way, by over an hour and a half. We got lost but ended up getting there 15 minutes late. I was nervous that I had messed up their schedule and that there were lots of people waiting on me, as the "model" for the day. I walked into the room, and was immediately mortified and embarrasssed. It was immediately apparent that not only was I not the "model", but I had been duped into a Mary kay party with 3 strangers. I was SO embarrasssed, because I brought friends along and they thought they were just going to sit back and watch someone put make up on me, LIKE I WAS TOLD. I just wanted to run and hide. I was tricked, and of course was pressured into buying something at the end of the party. If I was told I was going to a Mary kay party, I would not have gone. She told me I was to be a model instead, lying to me. I was SO upset. I will NEVER buy Mary Kay because of the conniving ways of this Mary Kay beauty consultant.

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lhough85
buffalo, US
Mar 13, 2012 5:39 pm EDT

It is true I do own my own Mary kay business and it is not practice to apply the makeup on the customer. Some consultants are not up front and do not care about their customers. I got into the business because I love makeup. With my customers I teach them how to apply the makeup because I will not always be around. My sister often ask me to do her makeup which I will but you have to understand some of these consultants do not know how to apply makeup. You can go online and find the right consultant for you. I have read alot of reviews about customers not obtaining there products and the bad apples out there that do not work there business honestly you can report them. Trust me when I say we do not need those type of people, it reflects badly on the company and is a bad reflection of themselves. I hope if you do return you have a better experience.

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Carl Jamison
, US
Jan 09, 2012 3:21 pm EST

Watchout4you acts just like another Beatrice.

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BMartin5671
Bensalem, US
Jan 06, 2012 3:53 am EST
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And I forgot to add Mary Kay backs its 100% guarantee. If u ever feel duped into purchasing products call Corporate or go to WWW.marykay.com and they will help you.

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BMartin5671
Bensalem, US
Jan 06, 2012 3:38 am EST
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Just because there are a few bad apples doesn't make the whole batch bad...we are all not like that...most are go give and want repeat customers others just a sale...you have to find someone you are comfortable with...this is not how Mary Kay taught us.

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Sprint sucks
grand rapids , US
Jan 06, 2012 3:29 am EST
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Mary Kay consultants are not allowed to legally apply the products to their guests. It is a liability issue. I used to be a consultant so that is how I know about the policy. The guests have to apply their own products. Right there is a reason for you to call the corporate office in Dallas Texas and report this liar.

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BMartin5671
Bensalem, US
Mar 18, 2011 12:58 am EDT
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there is a lot of not go give consultant out there like lousy mechanics...we are all not like that and the true Go Give Consultants would never try to sell u something that u did not need or want, I want repeat customers so therefore I am going to treat mine like gold, if u are not happy I am not happy!

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flowersbyval24
, US
Mar 18, 2011 12:39 am EDT

If you didn't know enough at that time to leave when you found out what was really going on, then that was your own problem. Call Mary Kay and report the consultant that did this.

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never again
Colorado Springs, US
Mar 08, 2011 2:23 am EST
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I say we all go back to buying from AVON!

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frieri423
Pleasant Prairie, US
Mar 08, 2011 2:16 am EST

They did this to me as well. Its wrong and deceiving.

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never again
Colorado Springs, US
Mar 08, 2011 1:52 am EST
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I was pressured into buying a face wash product, and all it did was to give me a rash, pimples, and oily skin. I went back to Avon, and have never been happier. Guess that will teach me to do business with their competitor. I will never buy any Mary Kay stuff again.

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3:30 pm EDT

Mary Kay Incomplete order

My mother and I hosted a small facial party for a Mary Kay Rep, who happens to be a close friend of mine...we ordered a decent amount of products, and the REP split the payments up for us to pay over the next few weeks. The rep gave us some of the products we ordered that she had on her, she then stated that we would not be able to recieve the rest of our products(of which she had to order) until we made our final payment.

Although a few of our payments were late, nevertheless, we made the final payment and still have not recieved the rest of the products we ordered. My mother has left messages and called, and to no avail, the Mary Kay Rep will not return our messages or phone calls...our last payment was made in april it is now July and I believe we are entitled to a refund and/or the rest of our products we ordered...what are my options, who can I call to settle this matter?!

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flowersbyval24
, US
Mar 18, 2011 12:46 am EDT

Wow, reading all the MK complaints... Seem like most of these complaints should be made under the CONSULTANTS name and not MK. Since MK does not really control how the consultants run their business. I am sorry this happened to you. This give the rest of us bad names. You need to report this MK consultant to MK corporate.

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BMartin5671
Bensalem, US
Aug 06, 2010 9:44 am EDT
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Call MK Corporate and report her... you can find the number at MaryKay.com website. I am a consultant and would never have done that and you have every right to be upset! I would have gave you the rest of your products once you made your final payment whether it was late or not...I am so sorry this has happened to you! Just remember one bad apple does not make all the apples bad...

Good Luck,
Brenda Martin
bmartin5671@yahoo.com

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12:54 pm EDT
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Mary Kay Bad rep service

On July 4, 2010, I ordered $221.40 worth of products from Mary Kay Rep. She did not give me a receipt and since she is my sister's rep, I thought she was reputable. She told me that she would immediatly place the order and it would be back the following Monday. I have witnessess that saw the transaction take place. After a couple of weeks of waiting and not returning my phone calls, the rep brought half my procducts. It has been almost a month and she will not return my phones calls. I attempted to contact Headquarters several times and not only were they rude, they said Joyce (the director for the rep) may not want to get involved because she does not want to be financially responsible for this claim. I informed the person I spoke with that this is fradulant and not good practice, but she didn't seem to care. Watch out for fradulant Mary Kay reps.

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Mary Kay Rude and very bad service

I purchased a lipstick from a mary kay consultant and it came all ripped up and she would not accept my return. I was stupid and purchased again and the product was missing some of the contents out of the bottle. i would like a return and she stated no. I am very unhappy and would like to know what is the corporate info, to voice my complaint of these consultants. TheMary Kay lady yelled at me, and then wanted to come over my house to pick up her business cards that she gave to me. How Rude. Please help.

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mary kay
Seattle, US
Jun 26, 2009 12:32 am EDT

where did Pink success/consultant companion go? My customer sales history is on there! I paid for a life subscription! Why was I not informed?

Heather Arrants
Mary Kay Consultant

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JamieH1
, US
Sep 13, 2012 12:23 pm EDT

"hellow everyone i meet a merry kay consultant i got a set for acnick she told me that if i didnt like the product or if i had a alergic. Reaction to the product. She give me my money back. Well i called her And told my skin has a alergic reaction to the product. She said the was normal god i thought how can having very bad rashes be normal. So i told her i didnt want it or anyother product to just refund the money back to me.she told me to take her the product And she was going to refund the money back.well is been 2month Android she doesnt want to pay me she say she does not have anymoney to do so. I told her i was going to report her to her supervior And she told me go ahead i dont care haha. Plz help me what can i do..." ... You could start by speaking correct English and using the correct words. Judging by this complaint letter she might not have even understood what you were attempting to tell her.

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dilia
Pace, US
Mar 08, 2011 3:11 am EST

Hellow everyone i meet a merry kay consultant i got a set for acnick she told me that if i didnt like the product or if i had a alergic. Reaction to the product. She give me my money back. Well i called her And told my skin has a alergic reaction to the product. She said the was normal god i thought how can having very bad rashes be normal. So i told her i didnt want it or anyother product to just refund the money back to me.she told me to take her the product And she was going to refund the money back.well is been 2month Android she doesnt want to pay me she say she does not have anymoney to do so. I told her i was going to report her to her supervior And she told me go ahead i dont care haha. Plz help me what can i do...

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BMartin5671
Bensalem, US
Aug 06, 2010 9:59 am EDT
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Oh my gosh...Ladies I am so sorry, if you were ripped off by a consultant than call MK Corporate...go to their website at www.marykay.com to get their number...100% Satisfaction Guarentee is not an option it is from Corporate. CUSTOMER SERVICE is our number 1 priority and this is not the Mary Kay Way! I am building my clients not losing them! the consultants above are a disgrace to all of us who are building our business the Mary Kay Way! I hate that I have to change everyone's image of Mary Kay and the Company because of bad fruit! there is really no reason for it! She will be out of business soon, no way will she keep her customers with service like that!

So sorry,
Brenda

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coco4u
Kansas City, US
Apr 27, 2010 7:00 pm EDT
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I orderd sixty dollars worth of Mary Kay and like you they sold me some stuff that was already open and used, One product I didn't like at all was the foundation and have got a song and dance about my refund since and just took it as a lost and will never buy from any of them again, The reps are all ripp offs ! and I have learned my lesson about purchasing from any one outside of a department store, Where I can walk it back in for refund ...

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Mary Kay Bad experience

Gosh it is horrible that you have had a bad experience. It is so hard to get repeat customers and for any Mary Kay rep to be dishonest or rude is horrible. I would like to extend an offer to you or anyone else who reads this that wants a good honest Mary Kay Rep to purchase ...

Every order over $50.00 you get 20%off plus for every $50.00 you spend you get 1 additional item 1/2 off along with a FREE GIFT and FREE SHIPPING! EVERY ORDER EVERY TIME!

Then if you refer someone to me and they place an order or $50.00 you get 1 FREE item of your choice valued up to 25.00 FREE! Gosh what a wonderful word...FREE!

The discount doesn't come off on the website so you submit your order and I will contact you with the actual amount charged to your card. Oh and yes, I do returns, exchanges...what ever will you need from me as your Mary Kay Rep!

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Mary Kay No refund

I have purchased MK products from other reps before so I know I can exchange or get a refund. I placed an order with a new rep this week and my order came in today. I was getting ready to give her my credit card but she said that she didn't take them, only cash or check. Then I told her that I would let her know on Monday if I needed to return anything (many products irritate my skin). She said that she only does returns or exchanges, no refunds. At this point I refused to pay for the order - this was going to be too much of a hassle and I wasn't going to purchase the items then turn around and send them back to MK and wait for a refund. I also didn't want anything in particular to replace the items that may not work for me. I purchase MK once or twice a year so a credit will not due - it is MY money. Then she insisted that I pay for the order since she can't return the unused items and she said I put her in a bind money wise. Can she return items to MK to get her money back?

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BMartin5671
Bensalem, US
Aug 06, 2010 10:03 am EDT
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I agree with Silverstar1160! She is 100% correct...the consultant does not lose money, its a write off at the end of the year!

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silverstar1160
Salem, US
Jan 23, 2010 2:08 am EST

I am a Mary Kay Beauty Consultant. Yes you can return your products to your consultant, she looses no money, she has to in return fill out a form with customer name an product returned an reason why. They replace the product back to her. Mary Kay is 100% garunteed. I would contact Mary Kay an inform them of this consultants actions.Corporate office is in Dallas Tx. Mary Kay wants the best customer service.

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Shannon36535
Foley, US
Jan 14, 2010 3:48 pm EST

the answer is no . we can not send unused product back to the company.

she loses money when you place an order and dont get it as promised as she had to pay for it first to have the product to sell it to you.

how sad you would waste someones time when she is trying to do her job.

you should have never ordered from her if you planned on just trying it and sending it back.

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6:49 am EST

Mary Kay HORRIBLE bridesmaid service

I had never seen the bridesmaid dress for my brother and sister-in-laws wedding before. I was very excited about being able to finally see the dress after ordering my size. When the dress came in it was beautiful, but also two sizes too big, I am a size 4 and they ordered a size 6. After showing them the papers that said the size I had ordered was a 4, they would not let me have a discount for their mistak, we also did the initial alterations for the dress as well as getting a new size. After reviewing how much it was going to cost for alterations and a new size, it was 2 TIMES more than the quoted price when we initially ordered the dress. The dress took a month to get into the store, I went with my then boyfriend (now finace) to try the bridesmaid dress on, it took them 5 minutes to locate the dress. Once it was located I tried it on, I thought it was perfect on me. When I got out to the area to show my now finace, and have the alterations lady look at it, she commented on how fat I looked in the dress. I was in complete shock and my fiance was disgusted that she would say that. I am 115lbs, she looked about 130-140lbs...AND I WAS THE FAT ONE?

I found out at my brothers wedding, from the bride, that half the dresses had to be sent back for the bridesmaids because they used PINK stitching on a PURPLE dress. My sister-in-law was horrified when I told her they called me fat as well. We will NEVER use Mary Kay Bridal again, and I tell everyone I know to never use them! Horrible service and rude employees!

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Magdalena Arzapala
, US
Dec 02, 2023 10:57 pm EST
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This Mary Kay driver proceeded turning right on red, while my light was green. After I honked my horn she did not stop and proceeded, thankfully no one was hurt but the smirk on her face after was disturbing.

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Darlene Baldwin
, US
Mar 01, 2023 3:42 pm EST

the top has come off my timewise repair volu firm foaming cleanser. This is not the first time. The top started with a leak in the ridges then twisted off.

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