Complaint Rating:

Company information:
Maruti Udyog
India
www.marutisuzuki.com

I had booked a Maruti Swift DZiRE VXI Petrol on 13th August 2008 and I was promised by the dealer (Apra Auto Gurgoan) that the delivery of the car would be on 25th August 2008. Firstly there has been no proper communication from the dealer’s side regarding the delivery of car. My loan for the same took some time, but the dealer was promising that they have the car ready and just asked me to get the loan cleared. Loan amount was finally transferred to Apra Auto’s account on 29th August, and when I called them for delivery of the car they said they don’t have it. On 1st September I personally went to their showroom and was shocked to no that the booking amount cheque that I had given on 13th August was deposited on 22nd August, i.e almost 10 days later. That means they started the booking procedure for my car 10 days later and till then they were sleeping on it. Now it’s already been 24 days and still no body is giving a clear status about the delivery of the car. Can anybody please appraise me on the status against my booking ID : I080572685. Now I am being told by the dealer’s higher up’s that there is less production from Maruti’s side and the lots they were expecting are not coming on time. Can anyone please help me in knowing if there is a genuine production problem (from Maruti Udyog) or I am just being taken for a ride while my car must have been passed on for a premium by the DSA or the dealer.

Its so surprising the Maruti Udyog, which is the market leader in automobile and 8 times winner of Customer Satisfaction Award is running low on production of Swift Dzire is unable to deliver vehicle in time that are booked by your loyal customers. I want to know if there is an on-line system to check booking/delivery status and to provide a clear picture on the status of my vehicle.

Will appreciate if some body from Maruti Udyog revert’s back to me on the status of my booking ID: I080572685 so that I am aware of the true date of the delivery.

Awaiting quick and favorable response.