Complaint Rating:

I had purchased a Maruti 800 car in June 2007 through Amar Cars Pvt. Ltd, Vadodara. My first free service was due after one month and my second free service was due after six months. Both these services were attended by the dealer in the appropriate months. My third free service was due after 12 months or 10000 kms whichever was earlier... Since I had just completed only 6000 kms but had already completed one year, my service was due in June 2008. I had received a no. of calls and a SMS from the dealer to give the car for servicing.

I booked my car for Sunday 15th June, and went in the morning today to give the car for servicing. I got the job card done and gave the car with the assurance that I will get the car by evening. As soon I came back home, I got a call from the dealer stating that as per computer records available with them, my third service was already over and it was done at Eternal Motors, Bhavnagar in January 2008 with a Km reading of 9000 Kms... The dealer informed that if I want service to be done it will be a paid service. I informed the dealer that it is a mistake since I have never taken my car to Bhavnagar.

Since I suspected a major scandal, I went back to the dealer and collected the car without undergoing the service. This is a clear case of fraud and cheating, since the counterfoil of my third free service is still existing in my book and has not been detached.

I would like the following to be investigated. How are the computer records showing that I have done my third service when the counterfoil is still with me.? The computer records shows that the service was done at 9000 Kns in January 2008, whereas in reality I had completed only 6000 Kms in June 2008

How is it that the dealer in Bhavnagar had my entire personal details to fill up the job card in January 2008 including chassis no and engine no? 4 Why is the dealer at Baroda insisting on a paid service inspite of the fact that all the details were explained to him ?

This obviously shows that some other car has been given the advantage of free service using my personal details. This will be a part of a much bigger racket which will have to be investigated thoroughly. I am taking up the matter with the consumer forums and also with the M.D of Maruti Suzuki.