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Maruchan Inc., Irvine, California Complaints & Reviews - Worst service ever

Maruchan Inc. Contacts & Informations

Maruchan Inc.

Posted:    Valerie

Worst service ever

Complaint Rating:  85 % with 65 votes
Contact information:
Maruchan Inc.
Irvine, California
United States
The other night, I had my friend prepare a cup of noodles for me. The first thing I noticed, is there were no vegetables in it. I asked him, and he told me there were never any in there to begin with. Next, as I stirred the noodles, I found what ended up being a very disturbing discovery. It looked similar to an herb, but looked like a bug to me. Jokingly, I asked if he had put a bug in my food. As I looked closer, I realized how unfunny the situation was. I found what looked like several (dead) worm/maggot looking bugs in my cup of noodles. I looked under the light and realized that there were in fact tons of dead maggot/worms in my food. Luckily, I hadn't started eating it yet.

I have looked all over online and have found very little if any information on how to contact the company. The package contains no information on how to contact them, and the only information I could find was that they reside in Irvine, CA. I know this is a very cheap product, and I payed next to nothing for it, but never in my life have I discovered something so disgusting and upsetting in my food. I've been a ramen noodle fan for quite some time, but after that find, and seeing that they provide no contact whatsoever, I am very disappointed in the company. I can probably get over this experience and still consume the blocks of noodles, but never again will I trust another cup of noodles.


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 6th of Feb, 2009 by   jenni King 0 Votes
i totally know what you mean, im running into the same problem...needless to say i've lost my appitite completely now...

i opened up a package of pork ramen noodles and went to put the noodles in a pot of boiling water and i lifted up the noodles only to find a dead dried up spider underneath the noodles, simply disgusting. i also wanted to file a complaint because i paid money for it and i know it wasnt much, but still, i got ripped off and i didnt pay for bugs to be in my food, its soo gross.

you'd think they would at least list a phone number or somthing. do they have dat many complaints that they prefer not to have contact information?
 10th of Feb, 2009 by   Karen Woods 0 Votes
I am reading the nutrition facts on a package of cup of ramen noodles with dried vegetables with beef. The amount of sodium is 1, 140mg. I would like to have a quick and fast lunch for cheap. Without so much crap in the ingridients.

The ingredients list is toooooooo... long. They need to remove the MONSODIUM GLUTAMATE.

What's so funny to me is that the package post the 0 grams of trans fat in the right corner. Under that they say see nutrition facts for saturated fat and sodium info.

I will not buy any more until the ingredients list is shorter and there is no MSG.
 20th of Feb, 2009 by   KurtS 0 Votes
I'm having the same issue with the cups, but I've heard of people finding dead bugs in the bricks as well. Just now as a matter of fact I opened up 3 different cups of ramen to find each one had dead bugs inside of it. The vegetables eaten out, spider webs, small black and yellow worm like bugs.

I have 3 cups I have to toss, a 4th that looks to be in the same condition as the first three, and I've had several others in the past with these as well.

If maruchan wont step up, maybe we should start going to the newspapers. If it gets media attention maybe they'll take responsibility for their product.
 22nd of Feb, 2009 by   Cherryl Harris +1 Votes
Oh my goodness! I have just found the same thing! Yellow worm like bugs! My daughter and I were eating - she eating the ramen noodles and me eating the instant wonton - and though hers is fine I just found WORMS floating in mine - after eating some - and had to throw up because of the thought! Below is their main number and their address. The very nice person on the phone states that he doesn't have anyone there at this time but he will have his customer service rep contact me tomorrow. Needless to say I am very disgusted at this time and very unhappy. Checking out shelf life and trying to buy by sell dates doesn't work if the worms/bugs/nasties are there BEFORE the plastic goes on!

Maruchan Inc
15800 Laguna Canyon Rd, Irvine, CA 92618-3103
Contact Phone: (949) 789-2300

Cherryl Harris
 15th of Mar, 2009 by   teal.houndstooth 0 Votes
Reading the above, I'm SO glad I didn't find a bug! But what I did find in eating my soup (the 'brick' variety) was a length of...sock fuzz? It looks like it had been processed in with a piece of noodle - it's the same width and color, but its definitely something similar to carpet fiber. I also have found it next to impossible to find their contact information. I would like to send them my carpet sock-string :-P

As for 'i won't eat it til the msg/sodium is gone'...ok, don't. *Shrug. I kind of thought we all knew it isn't that great for you. At least they list those things on the package. My brick-sleeve doesn't say anything about maggots, spiders, worms, or floor coverings. This IS pretty disgusting.
-Amanda
 19th of Mar, 2009 by   hubbyluvs 0 Votes
We used to eat this soup until we also found lots of unsavory things in our soup. Also there is so much salt in them anymore it burns your tongue. Thanks to Cherryl Harris for the phone number and address. They apparently know they have a very nasty product and thats why they don't put a phone number or address on the package. Won't eat that CRAP again.
 19th of Apr, 2009 by   Lizzie K 0 Votes
Wow! I found this site after opening and eating my cup o noodles to find NO veggies or shrimp, just noodles. Now, after hearing all the bug complaints, I'm wondering if I should have looked closer at what WAS there. I hope nothing, yuck! I like how it says, "When writing us, please include code number stamped on package.", on the bottom of the package, but no address to write to!
 7th of Jun, 2009 by   Lisa 0 Votes
We 'often' find small dead insects in our bricks of noodles. My daughter eats Ramen because she won't eat animals and like sto eat the noodles. Now she is totally turned off by them! We just dumped them down the garbage disposal. Can they sell this product with all these bugs/maggots/worms/spiders that people are finding? How disgusting is their plant?
Should we alert the Health Dept????
 20th of Jun, 2009 by   Louise hardy 0 Votes
I've been eating this soup for about 30 years, and am feeling pretty lucky about not finding anything but soup in my soup (no bugs etc.).
My problem is that I'm a vegetarian (another reason I'm glad there are no bugs). The only soup you sell without at least meat flavoring is the mushroom. I can't find it anywhere what's up with that? I live in Chicago
any suggestions? 60615 is my zip code. Can I order mushroom soup that is direct?
 11th of Jul, 2009 by   dani856 0 Votes
Luckily I haven't came across any of these bugs either. But I've also been looking for a contact email or number for this company because I was opening a package of the ramen and noticed some of the seasoning was already on the noodle brick. That made me look at the seasoning packet and saw that there was a piece of company tape wraped around it and one side of the packets wasn't even sealed closed. My boyfriend said not to eat it so I got another package and this seasoning packet had the tape on it too, but it was sealed closed.
 8th of Sep, 2009 by   Bugs in Maruchan Ramen +1 Votes
We also found insects and worms in our sealed styrofoam container. My son advised he found worms in his one day. I did not believe him and advised my son that if I was to find anything in my sealed container, that I would give hime $1.00. I slowly open up the container removing the sealed factory plastic wrap and lid, and to my amazement, there were moths or some other insects (at least 5) on the top . I called the company and left a message. I still have others and may contact the health dept as this does not appear to be an isolated incident. I would let this fly if it wasnt for the sealed wrap. This means it was shipped this way and that the insects originated in the plant where it was manufactured. Stay away from this product - Maruchan Instant Lunch Chicken Flavor - Phone for them is 949-789-2300
 10th of Sep, 2009 by   RockOnRamenNoodles -1 Votes
You people seriously need to get a life!! I had the same situation happen to me but hello.. look up flour beetles? Bugs can actually eat there way through stuff... the holes are microscopic sometimes. My daughter looked at the cup under the microcope and sure enought there was hole where a bug ate its way in... It could have even gone through the seal on top too. When I called Maruchan, the lady told me that the lid is not air tight sealed! So... DRAMA QUEENS... Get over it! I doubt they would still be in business if they had bugs in their factory morans!!! Think about it!! Health departments go there all the time with complaints with stuff people complain about? They have been around since I was little so I doubt that is the case!! I wont hold what happen against them because I love their product and stuff happens sometimes.
 1st of Oct, 2009 by   Dunnie 0 Votes
I have been eating this soup for years!! I literally was just in my kitchen and I was craving a cup of noodles right? So I took all the cardboard and plastic off the cup, opened the lid, and was about to put water in.. I looked down at the vegetables and noticed a dried up baby cricket looking thing!! I thought I was nuts! So I called my boyfriend in to reassure myself I wasn't crazy and he said Yup, it's a freeze dried bug! I'm so disgusted and I can't find a phone number or a mailing address... wow. This is just weird and I wanted to throw up. Never again will I eat this stuff.
 17th of Oct, 2009 by   xtjoeywx 0 Votes
I took the plastic off of the cup of my delicious hot and spicy beef flavored cup of noodles, sat down took some bites stirred the noodles and found maggots! To the guy that tells us we are being drama queens (in my case "king"), did you eat what you saw? I didn't think so! I feel completely discusted right now! And if we don't complain about this crap who will? They need to know that they can make the product a little better so bugs can't dig or sneak their way in. I don't care how cheap this food is. It is still food!! If the lable said "noodles and maggots" it would be different! But it says Hot and Spicy Beef flavor. I was never expecting to find bugs in something I ate that was not out of date. I will probably buy again, I will just poor it out into a bowl and inspect it very well before eating it.
 13th of Nov, 2009 by   qbshenry 0 Votes
ami me salio una mosca en la sopa maruchan y estaba tapada ya llebaba la mitad y cuando la mire como diseca la mosca se mira bien asquerosa
 13th of Nov, 2009 by   qbshenry 0 Votes
ami me salio una mosca en mi sopa maruchan cuando me la estaba comiendo hasta se mira como vieja la mosca ahora me duele mi estomago
 30th of Nov, 2009 by   GermanPrincess 0 Votes
hey everyone sorry if I'm a little shy I just had the same problem as most of you (minus the disgusting insects) did their Yakisoba Japanese Noodles are sssooo salty that they gave me a headache so bad it made me really dizzy and feel sick and nauseated to my stomach when I ate them on wednesday and I too have been a fan of their products for a long time being an almost 24 year old young lady I will NEVER eat their food again that did it for me I AM DONE WITH THEM FOR GOOD! I don't know about you see you around!, Midgie.
 10th of Jan, 2010 by   edgar hates maggots in his food 0 Votes
hey reading this forum has been very helpful, thank you all for posting your thoughts and concern, especially the person who posted their number, i got a hold of them a couple of days ago, i reported them to the FDA, they gave me a call back and now lets see what happens, but i do encourage all of you to make a complaint about your expirience, its obviously happening quite often and there should be an end to this, they are violating health codes and they should be punished for it!
 25th of Jan, 2010 by   -Mirna- 0 Votes
I both a package of Maruchan Ramen Noodle Soups at my local walmart store around a week ago. Today [01-25-10], I was making a Shrimp flavor one, and to my surprise when I opened the plastic package hwere it comes in, there was no seasoning that came with it. I empty out the bag of all the noodles it had thinking that maybe it would be at the end of the bag, and NO my soup had no seasoning inside, I then looked for a customer service # and foun a # called that # and an agent said that they were going to send me a letter and some coupons to cover for my product, I'm not sure if this is going to be true or not, but I came across this page just today while in the search of their customer service phone #, I live in Rogers, Arkansas.
 1st of Feb, 2010 by   Joseph Rivelli 0 Votes
WOW!!! These types of findings are really eye opening. I guess I should consider myself fortunate. I migrated to this site in search of an email address to report that I had been shortchanged in a cup of Maruchan Roasted Chicken.
There were only half of the amount of noodles present that were supposed to be there. But after reading everyones dilemmas I can venture a guess as to what happened to the other half!! I don't even want to think about it because I ate the soup anyway even though I was left with a load of broth at the end. Nevertheless I didn't see any bugs and I'm still standing but I can assure you that I with thoroughly inspect any further packages before I use them. If I in fact decide you use them at all. Regards, Joseph Rivelli Jersey City NJ

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