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1.4 301 Reviews

Marshalls Complaints Summary

27 Resolved
273 Unresolved
Our verdict: If considering services from Marshalls with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Marshalls reviews & complaints 301

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1:32 pm EDT
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Marshalls return scam

My wife and I purchased two pairs of jeans (1 Lucky Brand $34.99 & 1 Calvin Klien $34.99) at Marshalls. One pair did not fit so we returned to the store to get our cash back. The manager (Lisa P.) said that the Calvin Klien pants did not appear on the receipt but 2 pair of Lucky Brand jeans did. She refused to give us our cash back and gave us store credit for a lesser amount of $26.99. We were ripped off for $10.00 because the product was not properly tagged. The staff and manager were unbelievably rude to us and we will never shop there again. This is a scam so check all the tags when you purchase anything at Marshalls and make sure it is the item you are being charged for because they will not honer it once you walk out the door. No wonder they are going out of business.

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noluvformarshalls
Henderson, US
Nov 16, 2012 4:27 pm EST

There is definitely an issue with Marshals mislabeling their products. I recently bought a coat for $49.99 and didn't try it on at the store as I usually never had an issue with them when I had to return something. When I tried it out at home, it was too small. I took the coat back to a different store as I wanted to see if they had more of a selection. Upon returning the cashier noted that the tag didn't match the description of the item. After standing around for 20 minutes they finally did refund me the cash but this error was made from them mislabeling their product. The entire process has left a rather bad taste in my mouth and to think how many more items the store could be mislabeled. I asked the manager how I could prevent this from happening in the future and she noted you can ask at checkout for a description of the item. I asked her why they didn't do that when I was checking out, she didn't have an answer.

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10:19 am EDT
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Marshalls gift card

I had a return and a purchase and was not paying attention. The short story is the clerk name Unique did not give me my credit of $38.00. When I called in she was very nice and said she forgot to give it and would leave a gift card at the register. I went in the following Saturday and the clerk checked for my gift card that was not there. I paid for my purchase and waited for a manager. The manager could not find the card, but could see on my receipts that I should have a credit or card that was not given. She told me she would call me back over the weekend or Monday at the latest. NO CALL. Called Tuesday and asked for a manager who said she would call me right back and here I sit... It is not even the money. It is a very small amount and not even worth the trouble I have gone through. What really shocks me is their attitude about it. Obviously someone lifted the card, but not one person other than the clerk that helped me with my purchase seemed to care at all. I am a regular shopper at Marshall's and they do have a lot of friendly stocking people and clerks, but their management? Really...

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11:51 am EDT
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Marshalls - sexual harrassment

We hired anthony marshall to trim our trees in plantation. He did a poor job and then that evening he started sending sexual explicit texts to my spouse. He called 17 times and texted for 24 hours, she asked him to stop the harrassment. It did not end until I called him to complain. He lied and said one of his emplioyees had taken his phone and harrassed...

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3:10 pm EDT
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Marshalls customer service

Extremely unpleasant, rude, and unhelpful customer service. I found a pair of sandals that I liked but the piece on the back that holds it to your feet was missing. However, it still stayed on my feet and an employee said they would probably give me a discount since it was a broken sandal. I finally got through line and right off the bat the clerk named lisa was extremely rude. She was hard to understand and when I asked about a discount on the sandal she said "I could ask my manager but most likely no discount." so I asked her to ask her manager because she wasn't even going to ask her...

She finally asked her manager who said they could take off a measly 2 dollars... They wanted to give me $2 off broken shoes. I finally just said forget. Terrible customer service, no apology, no discount - will never shop there again. Have fun trying to sell broken sandals.

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Why The Long Faces
Why The Long Faces
, US
Jun 17, 2012 4:41 pm EDT

Hold on a second...you ASK for a discount on shoes you already know are BROKEN shoes. Then get pissed when the discount is not good enough, and you complain that the shoes are broken? If they are good enough to buy on a discount, then they are good enough for you.

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11:18 pm EDT
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Marshalls corporate customer service hung up on me...

I was wrongly charged for items that I did not purchase. I had purchased four items and returned two and was charged for the items i returned. I called the customer service department at their corporate office and was disappointed that they were able to pull up the receipt for something i was wrongly charged for yet they were unable to tell me what items they were. This is WRONG. After speaking with the gentleman he said he was the highest up and that there were no managers that I could speak with. After 14 minutes and 19 seconds he hung up on me... when I went to call back the machine stated that it was after business hours and to call back, yet their corporate office was still SUPPOSED to be open for another six minutes.

This is wrong! And unfortunate. I used to love shopping at Marshalls but if their corporate office cant even tell you what items they are charging you for that just seems bogus! The gentleman (maybe i shouldnt call him that, after all he did rudely hang up on me!) said i could go into the store and ask them what items they were. But I didnt purchase anything on that date, therefore i have no receipt! On his computer he had a receipt and still couldnt tell me! This is rude, unprofessional and outright wrong...!

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5:26 pm EST
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Marshalls poor management

yes hi I went into the marshalls in Sugarland and the place was a mess first of all then the management when I had told a employee that there was no soap in the restroom she told the employee that she can go clean it on her break since nobody cleaned before working I thought that mrs. hughes was very rude to the employee and that she should of went into the rest room right away and do it herself. If this how the employee are being treated I wouldnt work here myself.. so I would let the manager know that its not just how u treat someone its how you would like to be treated yourself too...

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saveyshopper1
, US
Feb 09, 2011 4:00 pm EST

I can't stand people who complain about something and then complain about the manager who tries to fix the problem. Why would you think that the manager was going to clean the bathroom right away. Clearly you didn't understand what was really going on and you are trying to make something out of nothing. Another un-educated fool trying to get someone in trouble. People just love to complain... idiots!

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11:39 pm EST
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Marshalls rude employees

I was returning an item to exchange for a different size. The associate did not acknowledge me in an acceptable time she continued talking to another associate before she acknowledged my presence. After I returned the item I purchased the correct size and was leaving the store when I observed the clerk waving the item I had returned in the air and laughing with the other associates out loud in the store. I almost stopped at that time to speak to the manager but I was so upset and embarrassed that I decided to just call from my car. I told the manager what had just happended and she said she would take care of it. She did not ask my name, take down my number, or ask if there was anything else she could do for me; a letter of appology could have been at least offered. This is rude behavior and I don't have to shop there and I wont

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11:14 pm EST
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Marshalls - price adjustment

I bought a Pair of boots on 12/17/2010 for $149.99. Today, two weeks later they are $99.00. Marshalls refused to give me a price adjustment. Even though I could just return the boots, Which I am. Other department stores do price adjustments. And if I'm ever going to purchase a pair of boots for $149.00 I will do it at a store that WILL give a price...

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6:39 pm EST
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Marshalls shop lifting

7031 Willowick Dr,
37027 Brentwood Tn
[protected]@yahoo.com
11/15/2010

To whom it may concern,
Hello my name is Katayoun Jafarian, my case number is 1-cro31721a/b. Congratulations that after 5 years you finally won the case. But have to know that, during this time period I went to Marshalls to shop.You told everyone, that you did not have cameras for the entrance door, the exist door, & the customer service desk. That day there were two undercover police, & you did not tell me. So this made it hard for me to get my 911 police report CD. Then your security told everyone that I did not have those two jars of honey in my purse. Till that day I did not even have one single speeding ticket, then you dragged my husband down with me. For a crime that neither of us committed. Then after five years, one of your workers Twana. Made a testimony so I was able to get the case to appeal court. I even made a book that has 167 pages about this predicament, named Shop Lifting? And the Patton number is S/NN6688473. I am giving you this opportunity, to agree on a settlement before I publish this book. Cause we both know that would not be good publicity on behalf of Marshalls & Tj Max as a whole. I will be giving you one month to recieve your response.

Sincerly,
Katayoun Jafarian

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pobarjenkins
Minneapolis, US
Nov 15, 2010 11:54 pm EST
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Judging by your grammar and terrible story-telling skills, I doubt this book will get published/read by more than a couple people.

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10:17 am EDT
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Marshalls bad customer service

Veryyyyy bad customer serviceeeeeeee. The lady that worked in the fitting room snatched the items from my hand before I tried them and after I tried them to count them. Reallly bad customer service! Do not shop at marshalls. I have heard soooo many complaints about them so im not the only one that absolutely hates marshalls

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DCSAlON
Olive Branch, US
Nov 26, 2010 1:59 am EST

I come to Marshall at southaven MS to bough the shoes. The ticket price when the cashier she seem and she suprise and she say the shoes is not right. I want to see a manager. before I tall to manager, the cashier she take the shoes to her and take the ticket price off and say the shoes it direffent prices. pinally I fine down after work that cashier bough that shoes. I really up-set but I don"t Know how to complain to the Top of them Managers. I allway remember that Black lady on that shop. they really bad attatiue . Our family, our friends, and our customers never comming back to that shop. I will send that to all the people I know around the US, and the world to Know that Store.

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7:11 pm EDT
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Marshalls horrible service, bait and switch pricing, and suspicion of racism

I also posted this on a similar site the day this occurred.

On september 23, 2010 at around 3:10p.M. As my mother and I were placing our items on the check-out counter, the associate who is caucasian, middle-aged (40s), picked up one of our many (approx.8) clearance marked cookbook would-be purchases, turned around walking to the counter and, although her back was facing us, we moved to see her peel the red clearance sticker back and off.

She peeled for nearly 3 minutes, and whilst ruining the cover jacket of said book proceeded to turn around and in an accusatory voice say "this price does not match the sticker", no polite words whatsoever. How would she have even suspected this when the clearance sticker with its current upc covered any original upc? (all our clearance items were found in their clearly segregated clearance section) this was her own (we believe racially biased) suspicion. We explain that this was their mistake. We are honest, hardworking people, seeking bargain items.

We insist the associate, and marshalls honor their pricetag, that they hand-marked, (we are not thieves, nor do we have the capabilities of switching stickers, it took her 3 minutes to remove!).

I say to her, "you guys marked this book, we did nothing wrong, you mis-marked it" to which she replied "we do nothing, the machine does everything",
I say "the machine marks it's own price?"
She says "yes",
I reply, "the machine makes it's own price, and holds itself under the sticker machine, and the machine walks it over to the clearance section and goes with the other clearance books?",
And she has the audacity to say "yes".

Fast forward, we are not backing down, this is the second bait-n-switch pricing practice from this particular marshalls, and I will not let another slide. She calls the manager, while another associate (who didn't try to resolve anything) sees to it to come to the counter as well, and the three of them intent on intimidating us, argue with us about their policies.

We say, "you are wrong, you mis-marked this, we found it with these other (approx. 7) books in the same clearance section" the manager, sharita, is loud and domineering, which causes us to be loud, and continues to say "you need to calm down" before we can even finish our side of the story and that we also believe racial discrimination is playing a role, (we are asian-american), when she finally says, "if you can't calm down we will be forced to remove you from the store", we say fine and we leave saying we will file with the bbb.

I warn shoppers not to waste the money their worked hard to earned and their time on these shady businesses. The commercials show what great products they sell, but does not show their poor, grade f-, associate and manager attitudes and practices.

Not happy!

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Update by ComplaintsBoardMember20
Sep 27, 2010 10:04 pm EDT

How can I prove racism to a person by way of writing?

As you have pointed out, you and perhaps others seem to believe that it can be deemed just bad customer service, so it is up to you whether to believe it or not.

I have experienced racism in many of my past shopping experiences, (but not all of them), and I use this in analyzing; have you too been the victim of racist cashiers? Unless you hear a racial slur, it is hard to prove. Therefore I put "suspicion of racism" in my header.

Also, whether you agree or not on the racism suspicion, my mother and I still received horrible service, and my father complained to the corporate offices. They said we would receive an apology from the manager by way of phonecall and still haven't received one. Basically, we expected better from a store we normally enjoy patronizing.

Update by ComplaintsBoardMember20
Sep 27, 2010 9:26 pm EDT

Let me clarify.

I was there, you were not. Whether you believe my suspicions or not, it does not negate the fact that my mother and I were mistreated, based on we believe to be not only bad customer service, but also racially tinged customer service.

Racism is not only displayed in the use of racial slurs, but in the actions, differential treatment, and negative suspicions cast upon those of a different race than your own. Neither the Caucasian woman at the station nor the African-American associate and African-American manager need to call us Asian-oriented slurs to show racism in their actions.

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Consumer/Customer Service
, US
Dec 08, 2010 9:10 pm EST

It is unfortunate that some people still have to pull the "Race" card. Especially when no race remarks or anything have been part of the conversation. So it sounds to me like the one with the race issue is the consumer, just assuming!

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Lianimal
Dexter, US
Oct 01, 2010 6:41 pm EDT

I worked on the Markdown Team of the Arborland Marshall's for years. The Markdown crew scans the item, and the machine spits out the new price if the item is up for a markdown. The employee then pulls the item from the rack or shelf, places it in a cart, and takes it to the clearance section. The employees of Marshall's know the department numbers, which are encoded on the bottom of the red clearance tag. MANY customers will peel a clearance sticker off one item and place it on a different one. Seriously, it happens ALL the time. I've seen a $1.00 clearance tag from a Housewares department item (most likely a washcloth) stuck onto a leather jacket that I knew for a fact wasn't on clearance. People try to get away with that crap EVERY day.

Who knows, maybe some other customer switched the ticket and then had to leave for whatever reason.

I'm sorry if you were accused of something you didn't do, but I very much doubt it had anything to do with race. It's just such a common problem that Marshall's has all the time, they're used to looking for mis-matched tags, and your item happened to have one on it.

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pobarjenkins
Minneapolis, US
Sep 27, 2010 9:44 pm EDT
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From what you described, there was no racism (in any manner). So if you want to convey that there was racism, then please describe the behavior that led you to believe they were being racist to you rather than the fact that they were just giving crappy customer service. You made it seem above as though you assumed their crappy customer service was centered around racism, rather than describing any racially biased actions or behaviors. It was poor judgement on their part to assume that you may have swapped the labels on the books, but they most likely would have taken a similar stance regardless of your race.

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pobarjenkins
Minneapolis, US
Sep 26, 2010 9:09 pm EDT
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There is no evidence of racism here, silly. Bad customer service, but no racism.

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6:12 pm EDT
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Marshalls check cashing systems

Went into the store to purchase a few items and wrote a personal check and informed the salesperson that I had no problems with her checking my driver's license but please do not list the number on the check! I asked for the store manager (female) that I did not want my license number put on my personal check as I had been a victim of identity theft and they still wouldn't take my check. So I voided it and paid cash. This is a terrible form of customer protection as the stores are instilling identity theft to occur... It needs to stop! Verfiying is one thing but writing driver's license numbers on checks is bad and in our business we never once asked to take some one's driver's license number down.

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CustomerServiceAssociate
Seattle, US
Feb 18, 2015 1:15 am EST

I work for TJX. The reason why the company requires it being written down is to PROTECT YOU. What if somebody wrote a check in your name but used a fake ID? When the check is being processed the ID is researched to ensure it's real and it's YOUR ACCOUNT, NOT SOMEBODY ELSE'S. Also refusing to let the cashier write down the license number is basically you screaming at them that there's something suspicious going on that they need to be wary of. You can complain to HR about it, but if you don't want your license number used, then pay with debit or cash. It's as simple as that.

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12:14 pm EDT
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Marshalls return rejected/response from management slow

This complaint was sent to the district manager:

Last friday night I purchased two items at the marshalls at camp creek marketplace, 3606 marketplace blvd. Atlanta, ga 30344. One was a pair of men’s athletic shorts with georgia on the side for $10.00 and the other was a pair of khaki colored women’s size 14 pants for $19.99. The women’s pants were size 14 so I had no reason to believe they wouldn’t fix. I tore the tag off at home and put them on to wear them shopping. Well, they didn’t fix, so I put the tag in the pants pocket, put the item back in the bag with the receipt to return them.

I went in the store last night and looked around for another pair of pants, even looked in the men’s section to see if they had khakis.. Well no such luck. I thought well it is only $20 let me just get something to exchange and call it a day. I picked a sports bra for $9 and a soy candle for $9.99 — I assumed I would have to pay a few dollars more than the exchange. No problem.

When I got to the counter, a sales clerk said she scanned the ticket and the item doesn’t match the ticket or the receipt…and she said these are old navy pants….. Even then I didn’t realize there was a problem-I have no idea which brands you accept. A manager, shanna, said to me without barely looking me in the eye “these are not ours and we can’t take it back. If maybe the tag was still attached but it isn’t so we can’t take these.” I was livid. Several sales clerks were now gathered as well as customers and one of the clerks said, we have taken back old navy before. I asked the manager to write her name on the back of the receipt because she had just accused me of stealing and that was not acceptable to me. I am still livid and angry about that accusation. Since then other friends have said there are marshalls stores in the atlanta area that sell old navy. I am over 50 and with all due respect, don't shop at old navy so I wouldn't know.

I have shopped at that store numerous times, my integrity has never been questioned or challenged because of my actions. To be accused of theft in a marshalls store over less than $20 has made me vigilant in complaining about this issue and how often it has happened to other people who might look like me.

Fact: this is not about $20 or even your exchange policy, this is about a manager who only made one assumption and that was that I was stealing. I don’t know what her internal theft ratio is in her store but in this case, someone who works for marshalls took this item into your inventory, put a tag on it that didn’t match the item and gave someone payment for returning it. The onness is on marshalls to determine how this got in your inventory, it is not the responsibility of the customer who legitimately purchased it off your rack, to prove that the tag matches the item. And then for marshalls to accuse the customer of stealing that item is ridiculous. I hope that it is abundantly clear to you and the marshalls management that my complaint is not about $20…this is an integrity issue that has been further complicated by a manager’s reaction that was apparently based on cultural or social assumptions she made about my character — which will not be repaired by any action you choose to take at this point. You cannot repair what she did or her insulting immediate response but maybe you can use it as a teaching management moment to prevent this from happening again.

I will never step foot in that store again and will encourage anyone that I know to do the same thing. You have the right to choose your managers, customers choose the brands and retailers they will be loyal to, marshalls has loss my business and my loyalty, which apparently is only worth $20.

If marshalls has a social media manager-it would be nice if your management would address this since while I have heard from the district manager's assistant, after I contacted them... This is still unresoved...

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Update by Showmeinatl
Dec 12, 2010 3:04 pm EST

Lady if this didn't happen to you and if you don't work for Marshalls--here is a hint for you...DO YOU REALLY NEED TO RESPOND? Talk about high strung. For some people this is a regular occurrence not an incident, if you aren't one of those people, the your arrogant response is aptly appropriate and LATE.

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Jenny
Boston, US
Dec 22, 2008 5:36 pm EST

I just go back from Marshall and the cashier gave me a wrong receipt with wrong amount of money charged...I came back to get my correct receipt and wanted to ask for an explanation. She was so rude...

Until now I don't know if she charged the correct amount of money, I have to wait for 2 days to check with my bank.

So please be careful when you shop at Marshall, they can steal your money easily

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MADY34
NEW YORK, US
Jan 22, 2011 6:24 am EST

i have a complaint on marshall store i work at . i was given a certain amount of pay rate and then it went lower . what should i do . should i get a lawyer.

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Elphie
Sierra Madre, US
Dec 12, 2010 6:54 am EST

Keep the tags on. Is that REALLY so hard to do? The entire thing could have been avoided IF YOU ACTUALLY TRIED ON THE CLOTHES before you took the tags off. Yes they're suspicious. They have tons of people that buy stuff from other retailers and try to return it to them. I've seen people that tried to return stuff from Forever 21 and Wal-Mart (which I can promise you they don't carry). Don't take tags off and don't be so high strung. Problem Solved.

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Marshalls refused return. customer humiliation

I went to return 1 item totaling about 35.00 dollars and not only did they refuse to return my stuff they treated me awful.

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rwj19731
Sumter, US
Apr 16, 2010 6:28 pm EDT

get a lawyer involved and see how things change rwj19731@yahoo.com

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Marshalls customer service - lacking

My horrific shopping experience started on December 31, 2009 when I brought an item up to the check out counter. I was told they couldn't and wouldn't sell me the Spyder coat which had their merchandise tag on it for 29.99. I realized this was in inner lining of a Spyder coat. My thought was someone had stolen the outer shell or they had been separated and the outer layer had been sold. Making this not a complete coat - the price reflecting that on the tag. I was also buying a pair of boots - when the sales clerk started to ring the coat she told me that one of their sales clerks had mistakenly put a sales tag on the coat. She tore the Marshalls tag off the coat and told me that she couldn't sale me the coat. I asked her to please look through the store to see if they could find the missing top layer. After about 10 mins they couldn't find anything and asked if I would write down my name and number and they would call me if they found anything out about the coat. I was upset but understood they they needed to at least look. I wrote down all my information and told the sales clerk I would make the drive back into the city the next day.
Never heard one word from anyone at Marshalls so on 01-01-10 I headed back into town. I walked into Marshalls to buy the coat that I wanted to buy yesterday - coat was on the floor with a Marshall's merchandise tag on it. I was told by the SAME girl that I talked to yesterday, that the coat had been sold. She proceeded to tell me that she saw another sales clerk sell the coat - didn't try and stop her or call me. The story they gave me was they found the outer layer and sold the coat for 130.00. I would have bought the coat for 130.00 if it had the outer layer - I was never given the opportunity to make that decision. Good Customer Service would have been to call me since they told me that they would and that I had first dibs on the coat. Tell me that they had found the outer layer and if I still wanted it they would hold it until tomorrow. If I didn't there was another customer who was interested. I've worked Retail for many, many years and am outraged by this lack of customer service. I will say in the heat of the moment in my anger when I found that my coat had been sold and NO ONE even tried to contact me. (I had given them a local number so no excuse) I didn't act like a lady. I just can't believe how little sales clerks and retail stores care about loyalty of customers. I've shopped there for approx 10 years and can't believe how little they actually did to help my situation. What they did was show me how little they care about their customers.

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Elphie
Sierra Madre, US
Dec 12, 2010 6:13 am EST

I work at a Marshalls. Do you realize how hectic it gets? I've plenty of times forgot to call customers back when I'm bombarded by 100 other customers all wanting something right that second.

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TJ Maxim
rockville, US
Feb 18, 2010 3:10 pm EST

numbers get lost, retail is hectic.
Demand a manager, we don't call back 99% o the time.

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12:44 pm EST
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Marshalls shoe scam

I bought a pair of Madden Girl boots from Marshalls recently, and right after I wore them I noticed that the insole was peeling off. When I took out the insole since it was practically unattached anyway, I saw that the real label of the shoe was Ellemenno. The store had fraudulently advertised the shoe as Madden Girl and attached a fake insole! I paid $50 for a shoe brand I've never even heard of. I will never buy shoes there again.

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CustomerServiceAssociate
Seattle, US
Feb 18, 2015 1:20 am EST

Honestly it was probably a joke by another customer or a simple mistake by a sales associate. Just return them and let management know what happened so they can check the rest of their inventory.

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concerned employee of tjx
, US
Dec 31, 2009 1:26 am EST

I am an employee of marshalls and have been for almost 10 years. when i first started it was a great job where management worked with the associates to help them become all that they could within the store. but however recently they have been hiring outside of the job for employees that are hand picked instead of giving the faithful employees who have stood behind the company. as the employees who have been with the company bring up concerns for their employment they are berated and made to feel inadequate at their jobs. it is more than just a couple and although it has been taken up to another level above in store management it seems that it has not gotten any better. in fact it seems as if it is getting worse for all who come forward. the employees are treated like thieves while on the job and watched so much so that it seems impossible that management is doing their jobs. it is terrible to think everyday that you will have a good day but then go in and be called names to your face for doing your job or for talking to others about your concerns. this is an alright job if you need a seasonal or summer job but not if you are seeking a career worth having. policies are changed to meet management's needs without any proof so you can only take it for what it is worth. management seem completely bias on promotions and other recognitions. they go so far as to question associates about their personal lives which is totally uncalled for... do not work here if you value your self esteem or morale.

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11:45 am EDT
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Marshalls very unprofessional

Manager of the store would make unsolicited/side comments while in the process of doing my returns. Items were fine with receipt. He's very rude and unprofessional! I've returned items there before but never encountered this problem. I would think he would act more professional other than the behaviour he showed me. Unacceptable!

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11:46 am EDT
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Marshalls manager refused to help

2 days ago my wallet was lost or stolen. I was going out of the Marshals store when I found out my wallet was missing. I went back to the store, looked everywhere, even in the garbage cans, in case somebody threw it away, but nothing. I asked the store manager to check the cameras and follow me around the store and see if somebody stole it. She rudely refused. Said it is my responsibility to take care of my stuff. I do not want them to take care of my purse. I just want to be sure if it was stolen.

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Update by SunnyP
May 21, 2009 2:11 pm EDT

As I said, I did not ask them to "babysit" my stuff. I just asked for help and to make sure it was not stolen.

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medussa1
Chicago, US
May 26, 2009 9:05 am EDT

If its gone its gone!... take better care of your stuff.

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medussa1
Chicago, US
May 21, 2009 1:04 pm EDT

she was right... its not their responsability to babysit for your things.

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9:41 pm EDT
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Marshalls refused return

went to return 4 items of clothing totaling about 95.00 dollars and not only did they refuse to return my stuff they treated me as if I were stealing they talked to me just awful.

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*************
Miami, US
Sep 06, 2014 7:46 pm EDT

nobody wants to buy something you wash. its been weeks old. thats a company and federal policy

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complyeah
, US
Apr 18, 2014 10:53 pm EDT

D
i went to a new Marshalls in a town about 25mi from where i live b/c i needed to get my husband some dress socks & the small town i live in doesn't have too many stores.
So i went there & ended up spending over $130 b/c i saw some things i could use & also some good clearance deals. Well one of the deals was a push-up bra that was about $5, & i got what i paid for b/c it came apart at the seam all the way down one side after only 2 washings. i called store & she said policy was that can't take items back w/no tags & after it's been washed. What the heck? i told i just got it a couple weeks ago & alrdy falling apart?! i told her i'd gotten Victoria secret bras that lasted me 4-5YEARS, &she said that's policy & i said i'd remember that in future(meaning I WON'T BE BACK!)i

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TJ Maxim
rockville, US
Feb 18, 2010 3:20 pm EST

stop switching tickets then.

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7:16 pm EDT
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Marshalls fraudulant card use

I was just told by my credit card that there were three accepts of charges on my card a week ago in another state in the east coast. I live in the west coast and have not traveled to the east coast. one charge went through, two were refused. I don't use this card anywhere because it's my extra card. I have however, used it recently at marshall's in downtown SF in the past month. I think marshalls and tjmaxx has an incident last year or the year before that their database of credit cards were hacked in to and were being fraudulantly used by others. just wanted to let others know to beware and check your statements! and I am now weary to shop at marshalls and tjmaxx!

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CustomerServiceAssociate
Seattle, US
Feb 18, 2015 1:09 am EST

THIS IS A FALSE ACCUSATION. I work as a lowly sales associate and while our systems are old, they're old for a reason -- because our firewalls are VERY secure and we take EXTREMELY DETAILED CARE for our customer's safety. Honestly your card was probably stolen from your own stupidity in some way or any other establishment you went to. For example if you went to Target they're known for having a huge, horrifying security hack. TJ Maxx and Marshalls has NEVER had a security break and I am disgusted by this false accusation.

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