Marshalls
reviews and complaints

nobody wants to buy something you wash. its been weeks old. thats a company and federal policy

D
i went to a new Marshalls in a town about 25mi from where i live b/c i needed to get my husband some dress socks & the small town i live in doesn't have too many stores.
So i went there & ended up spending over $130 b/c i saw some things i could use & also some good clearance deals. Well one of the deals was a push-up bra that was about $5, & i got what i paid for b/c it came apart at the seam all the way down one side after only 2 washings. i called store & she said policy was that can't take items back w/no tags & after it's been washed. What the heck? i told i just got it a couple weeks ago & alrdy falling apart?! i told her i'd gotten Victoria secret bras that lasted me 4-5YEARS, &she said that's policy & i said i'd remember that in future(meaning I WON'T BE BACK!)i

stop switching tickets then.

THIS IS A FALSE ACCUSATION. I work as a lowly sales associate and while our systems are old, they're old for a reason -- because our firewalls are VERY secure and we take EXTREMELY DETAILED CARE for our customer's safety. Honestly your card was probably stolen from your own stupidity in some way or any other establishment you went to. For example if you went to Target they're known for having a huge, horrifying security hack. TJ Maxx and Marshalls has NEVER had a security break and I am disgusted by this false accusation.

SIR I HAVE SEEN YOUR STORE IN SANANTONIO ISAW THAT YOUR PRICES OF PERFUMES ARE VERY GOOD BUT YOU HAVE N PERSONE TO SPALISHED IN THIS FIELD THAT IS WHY YOU ARE NOT DOING GOOD BUSNESS PLEASE ALLOW ME TO JOIN YOUR TEAM I PROMICE YOU THAT I WILL BOOST THE BUSNESS IN TEXAS SPESHIAL IN BORDER TOWNS I HAVE ELEVEN YEAR EXPERINCE IN THIS FEILD WHOLE SALES AND RETAIL ALSO IHAVE ALSO EXPERINCE IN BUYING AND PRISES SIR PLEASE GIVE ME A CHANCE TO SHOW YOU MY SUGGESHIONS AND ADVAICES THANK YOU MAY NAME IS RAJINDER SINGH MY PHONE NO IS [protected] MY CELL PHONE NO IS [protected]

so elena is a clumsy oaf and it's the store's fault? this is what's wrong with america these days. no one takes personal responsiblity. wouldn't be surprised if you sued cause your fat ### cheek hit the table corner and you have a little bruisey woozy.

well, let me tell you my story.It was friday MAy the 1st. My mom and I went tho shop at Marshalls in Palm Spring location.So we are enjoying our time, and trying some shoes on, when suddenly i hear voice to my right side, saying "Excuse me". I turned my head and see male employee talking to other lady, kinda letting me know to let him go through.SO i started getting up and hit my left (###) cheek on the table corner.The pain was unbelievable and did not go away for at least five minutes. The guy did not even stop and check on me how i was feeling. Now i have rainbow colors on my ###, and i can not sit on my left side.SO tomorrow i am going to call marshalls customer service and complain.My husband actually told me to go back there and show it to the manager but i felt uncomfortable, which now i regret not doing it.

you cant always have your way. if the cashier said it was worn the truth is your mother in law tried it on and made it stinky. of course the store was not going to take it bad, no one is going to buy a stinky dress. to bad to sad

what on earth is a front in manager? do you mean front END manager? are you incapable of even spelling your own position? and you expect us to believe your story? get a life, stop thievin' and stop [censor]in' when you can't get money back

I would have called the cops is she was causing such a disturbance in my business.

i'm with you anticomplainer...marshalls has the rudest fowlest cheapest thievin customers...never knew it was so bad till my better half started working there.

Buy the item. If it's not worth to you the price they're asking, then quit yer [censor]in'. The company destroys the item because their home office will issue them a credit for the full price rather than selling it to you at a loss.

You are not understanding that the cashier is obligated to check the ticket, and varify that it maches the brand name on the clothing. if it does nto match then it's the managers call if it should be accepted or not. I doubt they were being rude to you, im sure you just get angry when you can't have things your way.

You can blame all the people that switch tags for us being suspicious.

It has nothing to do with race, gender, etc. The TJX companies are very accepting of all backgrounds and go out of their way to provide a sense of safety and security to all employees. You can complain to HR, but they probably heard a tip from a co-worker or something of the like.

you cant call yourself a shoppr if you have no money to buy the items hahah you suck

your checky checky no goody woody and you are pissed you didnt get your merchandise? you no likey likey then go steal, i mean shop some where else. it's not like marshall's will miss your business that your checks can cover anyway.

loser

Stop switching the tickets to other merchandise any maybe they will be nicer to you. SCAMMER!

awwww she was mean to you...boo hoo. no doubt the lotion was opened and the candle had been lit. and you expect the store to eat the loss.

loser

It is really sad what i experienced as an employee of Marshalls Commack NY during my two-year duration.I was severely bullied by a group of employees and management ignored my verbal and written complaints seeking resolution. i was one of their top employees meeting and most of the time exceeding monthly goals and held the top spot in employee feedback customer satisfaction surveys. I showed up to work happy each day and worked hard. i was always eager to take on tasks and learn new things in spite of how i was being treated. the bullying situation reached extreme levels in which i contacted human resources for help. they too ignored my complaints. i finally left a two-week notice and then never returned. very sad and disappointing. they condone unprofessional bullying behavior and could care less the effects it has on a person. they create and encourage a very toxic work environment at this store.

I had paid for my merchandise with gift cards and cash. When my license was found they gave me store credit instead of my cash back.

I tried to post what happens but the wont allow certain words are forbidden so they are controlling. time to move on. no freedom of speech here.

Ive been with marshalls for almost 5 years now as pt time associate. I get on average over 30 hrs a week. I have heard if u can get that many hrs, like over 1, 200 a year that puts u in the full time bracket. little something I know from a higher up. the catch is that when u get a packet of information for health insurance that makes u full time. so send it in. Im waiting. New assistant manager doesn't do much and makes mistakes too. not my fault Im waiting for the mail next month. This is the little things no one tells u. don't mention it to management, they will watch your hrs. Ive known this for a few years but had to wait for the opportunity to add up the hrs. now was my chance. We have all new managers so the right hand doesn't know what the left hand is doing. ha ha ha

im being so mistreated when i shop in marshalls to where its carzy they salk while im shoppin they disrespect me in every way possiable raymond bennett [protected]

I work for TJX companies. You said you gave your license and you only got store credit; which means you returned without a receipt. We can't give you cash back because we don't have a receipt proving you didn't steal the item. Most places won't even return without a receipt, period. We're one of the few stores that do, even though the majority of those returns without receipts are stolen goods. (But don't let that last comment influence a shoplifting and returning spree. We have cameras and we do report all misleading activity to the local police.)

What you be speaking about? Your passport has you photo too.

I to agree with all of the other complaints concerning the hours. I work in Atlanta, Ga. and I am part time and have been getting 20-25 hours per week part time. Now since new management has come in, I am getting less than 20 hours per week. All of a sudden, the associates who have been there the longest and do a good job cannot be worked over 20 hours per week. I also request more hours and the only way I will get close to 20 hours is if one of the new hires call out, then the management team will call asking if I can come in to work, even when I have requested off to handle business, they have called and asked if I really need to be off. The management will also schedule me every weekend and the new hires will be off every weekend, when they were primarily hired to work weekends. I do not have a problem with working weekends, however weekend hours should be rotated between all of us and not the associates who have been there the longest and who have responsible work ethics when it comes to getting the job done and doing whatever is necessary and required to get the job done. I attended a service anniversary luncheon and the district manager spoke about how they care about the employees, how we are family and spoke about the open door policy etc. This district manager never comes by in the evening or at night when most part time employees come to work. I feel if you really care about the associates that work in the district you are responsible for, you should at least make the effort and take one evening out of the month to talk to the part time employees to listen to our concerns. This company talks about company values, but do not practice what they preach. It would be nice to work for a management team and district management team who would listen to concerns and attempt to make some changes. All of the associates have talked about how the store is not the same since the old management team left. The old manager was a hard worker and would listen and act on associates concerns/problems.

I just put my two weeks in, because of the job as put me into a major depression. They put me into two departments such as Men's and Kids + shoes then also as a back up cashier. I finish every night ready to break down crying and sometimes I do in my car. Our tjx applications are low so management posts emails from upper management asking why that is with demeaning asides. They are at the point where you will get written up for not asking the Customer if they want to open the tjx card, the tjx access card, if they want to buy any gift cards, and then the survey. The full time employee's, coordinators, do little work and often leave the place a wreck for the night crew to clean up. I want any potential employee to think long and hard before apply to any tjx store because after working there a year it has all gone down hill.

My availability says anytime but I only get closing shifts. What's worse is the store closes at 9:30 but we leave at 11:20-30pm I get home so late n without a lunch. The schedule is very unfair n we have a big store but they only put one person to recover the woman's side n the mens. It's taking all night for us to leave and the buses come every hour when it's that late so when you miss it your out there in the middle of the night waiting a hr for a bus. It is very scary n dangerous when your a female alone at a bus stop.Even if your finished with your department they still won't let you leave. There is several times I asked for help n get a response of "I'm tired too, I have been on the register all day" (with attitude), that's a slap in the face when I'm breaking my back. This job is very abusive toward their staff. At least the store manager Brad listens. This is store #723 Koop city NY (baychester).You want the truth stop with the surveys that we won't fill out n give to a manager so they can read. Send someone to talk to us in a private room n that's where you'll get the truth if anyone cares. Please help us.

They force employees to work under dangerous conditions. They belittle their employees in front of customers. They use threats to force employees to quit so that they can get rid of employees who have been their and are making more than the minimum and hire workers so that they can pay them at or below the minimum. They also schedule less employees per shift and make the employees who are there work until 12 am to clean the store perfectly after they've let the customers destroy it and only had 1 employee there to clean all day. They use their employees to the breaking point. They are a fortune 500 company but they can't hire a cleaning crew. They expect their cashier to clean the disgusting public restroom. They don't care about the safety of their employees, they've made the employees restroom and restroom area accessible to the public.

same thing happening at the Las Cruces N.M. store

TODAY I WHEN TO THE STORE TO EXCHANGE A TOY AND SHOES THE SHOES WHER TO TIED FOR MY TODLED TOOK THEM BACK AND THEY, , HAD THE RECIEP AND TH TOY WAS DEFECTED THEY, , TREAT ME SO BAD LIKE I WAS STELING THE ITEMS MANGER SCREAM AT ME INFRONT OF MY CHILDREN FELT REALY BAD WHAT CAN I DO? HELP

I work for TJX companies. 1) We're extremely strict about the return policy for a reason. You shouldn't have left the store that day; in fact you should have returned earlier, not at the last minute. 2) We don't return items that are listed on the receipt as already returned (duh). When we scan the receipt, items that have been returned will come up as red. The reason why they refused to return the items is that they came up as red/returned; has nothing to do with them being crossed out on the receipt.

However, the 'missing 5 items' should have been spoken about to the manager on duty and at the very least returned on to method of payment.

Seriously... a manager screamed at you! Grow up! I have never been in a store and heard a manager scream at a customer, you are lying and you know it! Nobody feels bad for you, and perhaps you could use spell check before you post so you don't look so stupid!

Ive worked for tjx for 5 yrs in des moines ia im now with tj maxx, that is the nature of the bussiness, but if you dont like it instead of complaing on here contact your district mng or regional vp, that is what the open door policy is for. if you are considered full time, they are required to give you 30 hrs a week so i would contact an hr person or the better busniess burea

Give them a break. You probably switched the ticket yourself and now are [censor]ing because you couldn't get away with it.

I agree with TJ...if you expect to pay the price you see the pay the price on the item you plan to take home. The customer DOES NOT have the right to expect a discount on ticketed price unless otherwise advertised, regardless of how many similar discounted items are in store.

You make me sick : "From my understanding and being a bargain shopper for quite some time, you sell the product for the price marked, not what you think it should be. You as the supervisor should check prior to, that your section is ready for the customers. Me being the customer I expect to pay the price I see" You either pay the price or not. The store is too understaffed with too much merchandise to make sure everything is correct. The double check at the cash register is necessary.

its impossible for us to check every single item to see if the price is correct, however at the moment he should have sold it to you for that price. but it does happen when like items are different prices. This usually happens with marked down items, and they actually are different prices. its not just the style number that matters, its also the week number, if the same item comes in at different times they will be marked down at different times, because we dont not have "sales" and it would kill our inventory if we marked everything down at the same time

I work as a cashier for the TJX stores, and yes, WE DO CHECK EVERY ITEM. We're very particular. As long as you have your receipt and we can call the previous store you bought it at, which number is listed on the receipt so we can verify your story, you can return it for a full refund. Otherwise we can't because it's considered used.

What's totally unrealistic is you're thinking Marshalls acts like a mail order store, which they aren't. What they ARE is a DISCOUNT store, they acquire mass LEFTOVERS and CASTOFFS from name brands. Their return policy is probably the most liberal out of every retail store in the world. Save your receipt and you can return it.

Really? You really can't just wait your turn? Is it REALLY that hard? C'mon! its not our fault that we're' under staffed sometimes. Patience goes a long way. If you don't wanna wait for the shoes... don't get them.

[protected]

just got back from marshalls, the service is so bad and they won't give me the complain number.
does anyone know the marshalls complain hotline?
thanks

AnnMarie, based on your other reviews, I highly doubt that this even happened. Maybe it was the voices in your head.

I would like to not only support your text but agree with it. I have visited that store before and have overheard the employees as well as the perceived management engaging in inappropiate conversations regarding personal matters (that should not be aired). They ought to be ashamed of theirselves, yet they haven't the decency to stop. Hopefully people will recognize that it is rude and no one wants to know about what goes on behind closed doors. Seriously!

Buyer beware! Next time you won't be so stupid. Really?! You've GOT to be kidding me?! Company's don't sell worn, smelly clothes... And IF, BIG IF... Somehow, someway something ends up on the salesfloor and the person purchasing it DOESN'T have a clue that they're purchasing a coat like this... Then they deserve EVERYTHING they get.
No one feels sorry for you.

""""All of this humiliation was due to the fact that I did not take time to examine the jacket carefully when I bought it."""""

There you go! Who would purchase a jacket, only to realize days later? that it smells and looks filthy ? You didn't realize this when you were considering purchasing it?

Why didn't you complain to the store manager right then and there?

My 13 year old daughter and I were shopping in Marshalls in Pearland, Texas and the African American girl behind the counter refused to wait on us because we were anglo. I tried to file a complaint with Marshalls but they have no way to do so on line
DO NOT GO RACISTS

I purchased a sweater on 9-4 I used my Debit card, I checked the bank and the amount was taken from my account on 9-5.
I returned the sweater because it was not a true size on 9-9 and was told that I couldn't get cash, It had to be put back on my card.
I am sure it will take a week or so to receive my money back, All this time Marshall is using my money.
I will never shop there again.
Even Wal mart give you cash back when you use a debt card.
Marshall get with the time.

I went into a Marshall (Stafford Plaza, 11830 Wilcrest Drive, Houston - Wilcrest Dr., TX 77031

[protected] )in Houston, TX to return a silicone steaming pot I had bought a week earlier only to face the most blatantly rude customer service from none other than the manager of the store, a miss Cathy. Not only did she speak to me in a loud and nasty tone (my 15 month old started crying, thats how loud she was) she actually laughed in my face when i said i would like to speak to the manager. 'Do you see this (pointing to her name tag) Hon, i am the manager, get it?)' And it was not the fact that I was returning something that made her turn nasty, she was nasty from the very second I approached her. Not sure if she was having a bad day or if the fact that I am a 1st generation (thus obvious) immigrant was what caused her behavior.

I have never experienced such hostile and downright rude behavior. If a manager behaves in such a way, I cant begin to imagine what employees under her must be doing. And just for your information, my husband returned the same pot at the very same location later that night without an issue. Maybe his being a Caucasian and not brown like me had something to do with it all? I am disgusted and will not be shopping Marshall again.

I had bad customer service experience in Marshall store in San Diego before but what you experienced is really bad and if I were you I would sue the store manager, Harvey, and the store as well attaccking your personality. Customer deserves a service not accusation!

John Callahan